Jayakrishnan ✭✭✭

Hello @SteveS , Don’t worry. If you want to disable all Bitdefender notifications, then its simple. Just navigate to Settings screen, then in General tab you can turn it OFF by yourself. See the below short video which demonstrates how to disable notifications. I think this one will help you get rid of notifications and…

Hello @Eforgemy , Click on the 3 dots. I’m attaching a screenshot so that you can get a clear idea how to do it. If you find this response helpful, please mark it as accepted / agree

Hello @Eforgemy , Visit central.bitdefender.com Login using the same login credentials which you used to register Bitdefender licence Click on My devices Select your old computer which you disposed Select more options and remove the device Launch Visit central.bitdefender.com On your new computer Click on My devices and…

Hello @scottls59901 , Which version of Bitdefender you have? More Info: https://www.bitdefender.co.th/post/autopilot-mode/?___store=en https://www.bitdefender.com/consumer/support/answer/13343/ If you find this response helpful, please mark the response as accepted / agree.

Hello @SteveS , If you turn ON auto pilot mode, there won’t be much distractions and alerts from Bitdefender. It will silently run in background and makes the computer protected if you find this response helpful, please mark it as accepted/agree.

@janet jb Nothing to worry since bitdefender team provide state of the art malware detection and prevention technologies to stop known and unknown threads or any mutated threats using their behavioural scanning and other stuffs. For your info, if you come across any files you think is an infected one, just visit…

Hello @janet jb Threat name: Gen:Variant.Ursu.848706 Is a malware and bitdefender already protected your device. There is nothing to worry. settings/default/exceptions.http.xml is a legit product update file of bitdefender. Its a safe file. Nothing to worry either. You had to reboot the computer since bitdefender did a…

Hello @Duck_Digger_2020 , What is your android version? Also Please send a full screenshot of accessibility screen.

Hello @SteveS , This link provide details about what is Bitdefender profile and how to enable/disable/customise it: if you find this response helpful, please mark it as accepted/agree.

Hello @SteveS , Good you resolved the issue yourself! Was this issue you faced before anything related to Bitdefender?

Hello @Shula , By default bitdefender keeps it up to date without any user intervention. So nothing to worry. Please share a screenshot of the issue you are facing.

Hello @wla2000 , Few things to note Bitdefender may skip a scan if it detects high cpu usage during that time inorder to prevent any slow down During scheduled scan, you can see a scan icon in task bar when double clicked will show the progress. Also if uou have enabled security widget, it will have an indication. Are you…

Hello @Duck_Digger_2020 Open Bitdefender and select turn On protection in web protection module Under Accessibility, there may be an option named ‘More downloaded services’ select Bitdefender and turn ON You are all set. Based on different android devices, option will be slightly different in accessibility screen. if you…

Hello @Motogopher , Yes, even if you hide the notification, it will be still running and protecting the device. So the device is always protected even if what the customer choose. If my response helped please mark the answer as accepted/agree

visit and login to central.bitdefender.com click on my devices isnt device listed here? if not which application have you installed on your computer? Which OS do you have? Are you 100% sure you using same email id and password to login to application and bitdefender central? @dellisny

Hello @wla2000 If you had already reported this issue to bitdefender support team, they will keep you updated via mail regarding the issue status and once they release a fix.

Hello @dellisny , Just make sure you logged in to the Bitdefender application on two devices using the same email id. If its same then both devices should be listed in Bitdefender central - My devices. If you find the response helpful, please mark it as accepted/ agree

Hello @wla2000 , If the response helped please mark the answer as accepted/agree. And the false positive issue with blocking Of google drive will be fixed by Bitdefender via an automatic update. It seems like other users had also reported this issue to Bitdefender. Thanks and regards,

Hello @chrisafp12 , If you have any firewall, disable it Make sure Internet Explorer and MS Edge and working correctly and see whether you can access central.bitdefender.com In your case, installation was sucess, but you are unable to access the Bitdefender account and login, right?

Hello @wla2000 , Few other users are also facing this issue with Bitdefender AntiTracker. Here is the resolution to your issue and use both Bitdefender and google drive. Click on the tab for Google Drive (or the errored page), then click on the Bitdefender Anti-tracker extension, then click the gear icon in the upper right…

Hello @scottls59901 , As above member mentioned, this happens when any adblocker blocks any ad content from the website you are visiting. Simplest way to disable this in chrome is: a. Open Google Chrome b. More tools - Extensions c. Disable any extensions Another way is: Just add that particular website to the whistlist.…

Hello @Motogopher , Answers for all of your question is readly available to you. You just need to visit Bitdefender Central. As you mentioned if you have already uninstalled the Bitdefender application from your mobile, you need to reinstall it in order to protect to mobile device. Visit central.bitdefender.com Click on My…

Hello @rskin1949 @Metromale2705 , Nothing to worry here. I'm having the latest version of iOS(13.5) and latest mac OS (10.15.5). Bitdefender is working perfectly on latest version. Also please note that Bitdefender will be regularly releasing product updates which makes the application compatibible with new versions of iOS…

Hello @Motogopher , On latest android versions, we need to have the application in notification area running in background always. Else the OS can terminate the application from background after sometime. If it does then the antivirus cannot detect malware in realtime. That is the sole purpose of showing the application in…

Hello @Henry_In_Florida , Greeting ! Even if you haven’t manually opened the infected email, BAV can scan it and check for any infections (BAV is always ON) And regarding the malware removal, there are chances that BAV removed the malicious content from the file, keeping the original file (without malware) back in the…

@Vikash1997 @PlumbersCrack , Antitheft module on the windows application gets you location data mainly based on your network connection. Try these: Are you using a VPN connection? If yes, please disable it. Are you using Wifi? If yes, try to connect to a mobile hotspot and see if the issue is resolved. Also make sure the…

Hello @Glasses7 , Try these. Add the full URL to the exclusion list Close web browser and reboot the computer Retry accessing the page again If problem persists, try another browser See if these steps solves your issue. If you find this response helpful, please mark the answer as accepted / agree

Hello @Parasite , Best ways to quickly open Bitdefender Safepay Add a desktop shortcut of Bitdefender Safepay Pin the Bitdefender Safepay icon to the task manager just like microsoft edge. So by 1 click, you can open the application. If you find this response helpful, please click on agree or mark the answer as accepted.…

Hello @cosy6ay , Right now the android application of Bitdefender Mobile Security doesn’t support dark mode. Means, even if you turn ON dark mode on your device, the app lock screen will still be displayed as white. Maybe you can leave a feature request to Bitdefender team for implementing this feature. I had already…