garioch7 · Defender of the month · ✭✭✭✭✭

@MartijnS , Welcome to the Bitdefender Forums. Would you be so kind as to send a Private Message to @Alexandru_BD , our Forum Administrator, which includes the date and Support Ticket Number? He will be able to find out the status of your ticket and let you know. Please post back and let us know how you get on. Thank you,…

@redsamurai , You can report a False Positive to Bitdefender using the link below: If it is indeed determined to be a False Positive, the detection will be removed within 72 hours via automatic updates. I can't comment on what the software vendor told you other than to say that my information differs based on my experience…

@Nige , Thank you for your post. Please let us know what the new bug is. Permit me, please, to point out that the Bitdefender QA Team cannot test an update on every possible computer configuration. Many bugs that are reported are related to the specific configuration of the user's computer. Those can be resolved by the…

@greybits , Thank you for posting back. You are most welcome. Don't hesitate to post in these Forums if you run into future issues. We are all here to help. Have a great day. Regards, Phil

@albaniajude07 , Thank you for posting back. I am sorry that you had to go to all of that work, but I am glad that Bitdefender is working again for you. Please don't hesitate to post questions as they arise in these Forums. We are all here to help. Have a great day. Regards, Phil

@JayRe , Sorry to hear that your issue remains unresolved. I am pinging @Alexandru_BD , our Forum Administrator. Would you look into this and update the user? Some issues are complex and take considerable time to resolve. Have a great day. Regards, Phil

@greybits , Bitdefender does not load automatically in Safe Mode. It can be manually launched to do a scan in Safe Mode. I always switch to Safe Mode when doing a System Restore Point rollback to prevent Bitdefender and other programs from interfering. I hope this helps. Have a great day. Regards, Phil

@gmos , Welcome to the Bitdefender Forums. This Announcement should be of assistance. Select the middle topic: Manage Device Allocation. If you still have issues or questions, please post back. Have a great day. Regards, Phil

@albaniajude07 , Welcome to the Bitdefender Forums. This issue has been reported before. Please try the advice given in the link below. Please let us know if this solves your issue. Thank you, and have a great day. Regards, Phil

@Ahmed M. , Thank you for posting an update. It will be interesting what Support tells you. Have a great day. Regards, Phil

@Flexx , Thanks for the workaround. It worked for me. It is more of a minor nuisance than anything, but it would be nice to get it fixed. Have a great day. Regards, Phil

@JustOneMoreUser , Thank you for your post. This was a different bug than the one in 2022, which was fixed at the time. I have two computers. One received the new update over a week ago, and the other has not, as of yesterday. Like you, I am waiting. The update will come . . . Have a great day. Regards, Phil

@Ahmed M. , Welcome to the Bitdefender Forums. I would recommend that you contact Bitdefender Support. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option. I hope that you will post back what you are told by Support. It might help others. Thank you, and have a great…

@Alexandru_BD , That worked for the topic in this Forum. The Parental Control unbolded but moved down about halfway on the page, perhaps because I opened the topic and then pressed Dismiss . . . ? Will log out and log in and see if that topic again moves to the top. Stand by. Logged, closed Chrome, reopened Chrome, cleared…

@jeffy , Welcome to the Bitdefender Forums. The real issue, I believe, is the following: MY PC systematically crashes when performing a FULL system scan. My first course of action would be to determine why your PC is crashing when performing a Full System Scan. It should not. A repair installation and reboot might solve…

@Alexandru_BD , Confirming Flexx's findings. Not fixed yet. Have a great weekend. Regards, Phil

@Alexandru_BD , Thank you all for your replies. I am glad that it is not just me. I just found it odd and wondered . . . It is nothing major, just an anomaly that I noticed and decided to ask about. Have a great day. Regards, Phil

@Eswaran Siva , Welcome to the Bitdefender Forums. Sorry to hear about the possible ransomware infection. Bleeping Computer has a dedicated Forum for Ransomware identification, advice, and whether decryptor keys are available for specific strains of ransomware. If the Bitdefender program does not recognize the ransomware…

@Loganjr , Welcome to the Bitdefender Forums. It is well known that anti-virus programs of all kinds interfere with restoring System Restore points, as well as other programs. I have never had to uninstall Bitdefender to restore a point. Boot into Safe Mode and restore from there. In Safe Mode, Bitdefender and many other…

@JayRe , Thank you for keeping us updated. Please share whatever information you receive. It might help other customers. Have a great day. Regards, Phil

@RISHAD , Welcome to the Bitdefender Forums. I apologize, I don't understand your issue . . . 😢 Could you please be more specific about exactly what is happening? What operating system are you using, and what version? We are here to help. Thank you, and have a great day. Regards, Phil

@Rasit , This bug was fixed in the newest update, which is rolling out to all customers on a staggered basis. This was a priority for the developers, but identifying the bug and fixing it also requires a prolonged period of debugging to ascertain that the "fix" does not break something else. Please check your version using…

@wutwut44 , You are most welcome. We are here to help. Updates roll out slowly at first to ensure that if there is another bug, the update is pulled before all customers are affected. Be patient. It will be coming. Have a great day. Regards, Phil

@Dimedave , Welcome to the Bitdefender Forum. You should probably contact Support for assistance in uploading the file. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option. Please post back with the reply from the Support Team. Thank you, and have a great day.…

@Seppo007 , Welcome to the Bitdefender Forums. You should contact Bitdefender Support. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option. Have a great day. Regards, Phil

@Joe1776 , @wutwut44 , Welcome to the Bitdefender Forums. This is a known bug that was fixed with the latest update, which rolls out on a schedule like all updates. My main computer has the update, but my laptop is still waiting for the update. Please check for updates and check your version number under "About" from the…

@Warren N , My esteemed colleague, @Gjoksi , beat me to it. Let us know how it goes. We are always here to help. Have a great day. Regards, Phil

@Warren N , You are most welcome. I would make sure that I have more than one copy saved. Flash drives can fail, and as I said, you can never have too many backups. Thank you for posting back. We are always here to help. Have a great day. Regards, Phil