garioch7 · Defender of the month · ✭✭✭✭✭

@Echo Lake , Welcome to the Bitdefender Forums. Only Forum Administrators can grant you authority to post links in posts here. I would recommend that you contact Support to diagnose and resolve your issue. Please post back and let us know what they advise. That information may help other users with a similar issue. Thank…

@Flexx , Thank you. Have a great day. Regards, Phil

@Taipm , I think that you should contact Support. I use a mobile banking app with Mobile Security. I have no issues. I have not heard about this issue. It could be that your banking app(s) have a security configuration that conflicts with Bitdefender. Some banks increase their security features and don't inform…

@Herc , Welcome to the Bitdefender Forums. I am pinging @Alexandru_BD , the Forum Administrator, to request he provide an update to you. He should be back to work tomorrow. Thank you, and have a great day. Regards, Phil

@SuperMatico , Thank you for your post. The old Alert bug was resolved, and this new one is under active investigation. Bitdefender is a very complex, multi-layered application. Bugs do happen, sometimes, simply because a Windows Update "breaks things." I can only recommend patience. Have a great day. Regards, Phil

@crescent , We will have to differ about your assertion that the software sucks. Yes, the software is rigorously tested. The protection is rated Number One by the independent and well-respected AV-Comparatives Lab. A fix was issued for this bug. Please check your version number first to ensure that your Bitdefender is…

@hobbitmannn , I am assuming (please correct me if my assumption is incorrect) that the Security Widget is not showing updates, scans, or alert messages. The Bitdefender icon only shows if autopilot is enabled (a small triangle at the bottom right corner). I have never heard of that bug before. Pardon me for being…

@jacob2125 , You are most welcome. We are always here to help. Have a great day. Regards, Phil

Should a Moderator obscure the email address? @Alexandru_BD , @Flexx

@Eng youssef , Welcome to the Bitdefender Forums. It does not show for me either. I wonder if that is because there have never been three consecutive failed login attempts. If so, Central would have no photos to display because none were taken. You could always try entering the wrong password or PIN three times in a row…

@jacob2125 , Welcome to the Bitdefender Forums. You should contact Support for assistance. Chat is the fastest way to reach them. Telephone support is not toll-free, and you also have an email option. Have a great day. Regards, Phil

@Mom2Mike , I believe that the third answer in this link might be of assistance: If you have any questions or concerns, please don't hesitate to post back and ask. Good luck, and have a great day. Regards, Phil

@jsomers , I already replied to your similar post in another topic. Have a great day. Regards, Phil

@jsomers , Welcome to the Bitdefender Forums. This is a three-year-old topic, and your post does not relate to the original post. Bitdefender is not an adware blocker. Personally, I use uBlock Origin, but there are plenty of other products for blocking ads and popups. "Mr. Google" is your best friend. Good luck, and have a…

@shaun1d , Welcome to the Bitdefender Forums. Gotosearchnow.com malware is a browser hijacker. Bitdefender does not detect nuisance browser hijackers because the user installed them, knowingly or unknowingly. This class of browser hijackers poses no threat to your computer, but they are a nuisance, as you have discovered.…

@Nige , Thank you for that update. I have my Anti-Spam turned on, so I did not notice the issue. No product is perfect. BD is a complex application. Bugs will happen, particularly when Microsoft issues their monthly Windows Updates that "break" things. At least the bug was not turning off a protection component. That's…

@Hawke , You are most welcome. Thank you for posting back to thank the volunteers here. It means a lot to us. Have a great weekend. Regards, Phil

@MACAPE , . . . and your question is, what specifically? We need more information to assist you. Thank you, and have a great day. Regards, Phil

@hlee , Welcome to the Bitdefender Forums. Since you followed all of the steps in the pinned post at the top of this subforum, I recommend contacting Bitdefender Support. Chat is the fastest way to reach them. Telephone support is not toll-free. You also have an email option. Please post back the solution you receive. It…

@WojTec , This is a known bug, currently being actively investigated. We are waiting for a fix. I hope this helps. Have a great day. Regards, Phil

@emmaro12 , I would have to say that something weird probably happened if you did not erase those critical events in the log. It is easy to click the delete (trash can) rather than read (double check marks) buttons. I have done that myself. I have not heard of critical event notifications disappearing for what were…

@SecCon , Thank you for your post. I am pinging the Forum Administrator, @Alexandru_BD , to step in and let you know what is going on. I have no clue as to why you would receive a Business survey. Have a great day. Regards, Phil

@EdgarGT , Welcome to the Bitdefender Forums. This topic is almost four years old. Would you be willing to share your Bitdefender Support Ticket Number? If so, the Forum Administrator, @Alexandru_BD , could update you on the status of your ticket. I have not personally seen any recent reports of this issue. You are, of…

@SuperMatico , Thank you for posting back. Hopefully, the fix will be released soon. Have a great day. Regards, Phil

@Hawke , Welcome to the Bitdefender Forums. Once your Total Security subscription ends, it will cease to function. If you don't wish to renew your BDTS subscription, then when it expires, you will have to uninstall it from your computer, reboot, and then you can install the Bitdefender Anti-Virus Free. I hope this helps.…

@emmaro12 , Thank you for posting back. You are most welcome for our assistance. It is always great when our efforts are acknowledged. Thanks again. Have a great day, and stay safe in cyberspace! Regards, Phil

@GrumpyVPN , Welcome to the Bitdefender Forums. Since you use the VPN, uninstalling it is not an option. You could open the Bitdefender VPN program, go to Settings, Notifications, and then turn off "Allow notifications." If that does not work, please post again here so that your issue can be investigated. Please let us…

@ram4x4 , Welcome to the Bitdefender Forums. Would you provide us with the precise error message you are receiving? Where are you downloading the Bitdefender product from? Have you tried contacting Samsung Support for assistance? We need more information to be able to provide assistance here. Thank you, and have a great…

@GPR , Welcome to the Bitdefender Forums. Would a Moderator move this to the Product Ideation Forum? @Flexx , @Alexandru_BD Have a great day. Regards, Phil

@emmaro12 , Welcome to the Bitdefender Forums. That was most likely a false positive. I am not sure why your notifications were deleted from the previous day if you did not do it. My notifications go back to March 8. If a BD Full Scan came back clean, I would say your computer is safe. Bitdefender is no longer detecting…