stevie73 ✭

Any update on this yet? :)

I have had this exact same issue for 3 days now. No one has contacted me and after initial email contacts, they have stopped responding. I can even uninstall it to try and reinstall. Hope you have better luck than I've had, Lisa!

On 11/3/2018 at 4:16 PM, Firecapt said: I was having trouble with BD 2019 so I uninstalled using the reinstall option from the Programs menu. I went to BD central and selected install protection on this device. Downloaded the file and ran it. All I get is an initial screen the says BD is preparing to install; this lasts…

On 11/3/2018 at 10:57 PM, Firecapt said: So after many attempts here is what has been happening: When I start the installation file a screen comes up saying BD is preparing to install (it disappears immediately) after about 12 minutes a screen comes up saying Preparing your BD product, that lasts about 8 minutes. At each…