Alex Stanciu ✭✭

Réponses

  • Hello Lucifuge, Mizan, JeanneBear and philipboreham, @ Lucifuge: Try repairing BitDefender and everything should be ok after this process. In order to perform a BitDefender repair, please click on Start from Windows , choose All Programs and then choose BitDefender 2010 . Select Repair or Remove , choose Next when the new…
  • Hello LarNeX, We are glad to hear that in your case, this sittuation have been solved. In case there are other users that are experiencing the same issue, besides LarNeX instructions, we recommend them to try the steps below as well : 1. Click on Start from Windows and choose Run . 2. In the Run text field type cmd then…
  • Hello pjs, In order to further investigate this sittuation we recommend you to follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have…
  • Hello dr. T and Cheez, @dr. T : Please try the suggestions presented in this post and let us know what happens. @Cheez : In order to investigate this sittuation please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on…
  • Hello ramelvertsuper, In order to further investigate this sittuation please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows…
  • Hello Timeless and BenFox, Please try the steps described in this post and let us know what happens . If the same issue occurs please post your reply on that topic. Thank you.
  • Hello peteyt, If you still have this warning, please open BitDefender in Expert Mode, click on the Update module and tell us when the last update was performed as well as the Virus signatures and the Engine Version that you have . Thank you.
  • Hello Shyam Kapoor, Lvdirtjunky and smokedreel, @ Shyam Kapoor and Lvdirtjunky: If the BitDefender Update module is unavailable, we would like you to try the steps bellow : 1. Download the support.exe tool from the next link. 2. Run it and wait a few moments until the process completes. 3. Open BitDefender in Expert Mode…
  • Hello Jurgen, Please try the steps bellow and let us know what happens : -> Open BitDefender, in Expert Mode and click on Firewall; Temporarily uncheck "Firewall is enabled". Now please test in order to see if the connectivity issue reoccurs. -> If it doesn't reoccur please re-enable the Firewall, then select the Network…
  • Hello aabhanv, For start try adding the processes that you mentioned to the Active Virus Control exclusions . In order to do this we recommend you to follow the steps bellow : 1. Open BitDefender in Expert Mode, click on the Antivirus module and under the Shield tab click on the Advanced Settings button . 2. The…
  • Hello Gazolzwurf, We have contacted you through the email . Please reply when you have time . Thank you.
  • Hello Richy, In order to further investigate this sittuation please browse to the next location : C:\Program Files\BitDefender\BitDefender 2010\Firewall, look after the "rules.xml" and "profiles.xml" files, upload them on http://www.sendspace.com/ and post here the download links after that . Also, please follow the steps…
  • Hello Zalambico 1. The update package weekly.exe is released every Friday and includes all the virus definitions and scan engines updates available up to the release date. 2. Follow the next link :http://download.bitdefender.com/updates/bi...ender_2010/x86/ and check when this file is modified . 3. The link that you…
  • Hello kunalkoool, We may think that the BitDefender Active Virus Control option is causing this sittuation. Try to add to Firefox as an exclusion from Active Virus Control following the steps bellow and let us know what happens: 1. Open BitDefender in Expert Mode, click on the Antivirus module and under the Shield tab…
  • Hello Kelvinsmj, Bellow you will find the procedure that should help you scan with BitDefender from Command Prompt . First locate the following folder: C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner\ and there you should look after the last file that begins with av32bit_XXXX. For example…
  • Hello 3dguymax, In order to further investigate this sittuation please follow the steps bellow : 1. Open My Computer. 2. Browse to C:\Program Files\BitDefender\BitDefender 2010 - considering that BitDefender was installed on the default C partition 3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista…
  • Hello RuleRRR, We glad to hear that this sittuation have been solved . Do not hesitate to contact us back if you have any other questions or you need further assistance . Thank you.
  • Hello floydus, In order to overcome this sittuation we recommend you to follow the steps bellow : 1. Open BitDefender in Expert Mode, click on the Antivirus module and under the Shield tab click on the Advanced Settings button . 2. The BitDefender Active Virus Control Settings window should be displayed. Click on the add…
  • Hello santo_wolvie, Thank you for taking the time to provide your feedback to us. It is very important to us as this is the only way to improve our product as well as our service. It has been sent to the appropriate department and please do not hesitate to contact us at any time and send us your opinion or any question…
  • Hello Hopkinson, Please try the steps described in this post and let us know what happens . Thank you.
  • Hello dmilster, We saw that there was a BitDefender critical error message displayed in the screen-shot that you have submitted. Every time this type of errors occurs, some special BitDefender reports are created . We need to have a look on these files . Please browse to the next location: C:\Documents and Settings\All…
  • Hello gvittman, BitDefender have no option that can activate/deactivate the "LAN settings" option from Internet Explorer. The BitDefender Antiphishing toolbar is the only component that integrates in the browser and that is why I told you to disable it so that we can be sure it is not causing this sittuation. Thank you .
  • Hello camelot_usa, We are sorry to hear that BitDefender haven't worked on your system as you expected. In order to remove BitDefender you should also try the steps bellow : 1. Follow the next link and download from the Microsoft web page a special tool called Windows Installer CleanUp Utility . After the download is…
  • Hello Aarrestad, Please try the steps bellow and let us know what happens : 1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using; 2. Clean up your browser cache; 3. Clean up your browser cookies; 4. Enable the BitDefender real-time protection . ~ Below you will…
  • Hello RuleRRR, In order to overcome this sittuation try to add Microsoft Office Word as an exclusion from Active Virus Control. In order to do this, we recommend you to follow the steps bellow : 1. Open BitDefender in Expert Mode, click on the Antivirus module and under the Shield tab click on the Advanced Settings button…
  • Hello febrianr and Mike Anderson, Please follow the next steps and let us know if the same issue occurs: 1. Download the "support.exe" patch from the next link : http://www.sendspace.com/file/g8mwc7 . 2. Run it and wait until the process is complete. 3. Now, open BitDefender in Expert Mode, wait until the Update module…
  • Hello ediloso, Please try the steps bellow and let us know what happens : 1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using; 2. Save the GMER tool (and then extract it if needed) to a location of your choice: RECOMMENDED: http://www.gmer.net/download.php…
  • Hello lab, There is a special uninstall tool compatible with Windows 98 and Windows ME . You can download it from the next link . Thank you.
  • Hello mahbod, If you have Windows XP we recommend you to upgrade for free to the latest version of your product, BitDefender Internet Security 2010 . You will find the steps that will help you do this here . Thank you .
  • Hello Phil Norton, Please try the instructions from the first post, added by Cris and let us know if the same issue occurs. Thank you.
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