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  • I alluded to this previously, but to make it more explicit here: the default duration that the popups are on screen (and steal focus) is much too long. I got these today The upper box is quite large, and includes a button with progress-bar colouring. It felt as though it was on screen for 30 seconds. That could just as…
  • I notice some correspondents indicating confusion as to why gamers are given special dispensation, and mentioning that they aren't gamers themselves. Maybe you could create a new profile (copy-and-paste of the Game profile), and call it, e.g., Power User profile or Focussed/Intensive Work profile. That might partly address…
  • I agree. If the notifications did not take operating-system focus, then it'd be easier for users to ignore. By contrast, I am thinking vaguely of notifications that emails have arrived: I think I've seen tooltip-like email notifications that fade after a few seconds (customisable), and also changes to the icon in the…
  • Yes, it would at least be informative if the notification said "Blocked Website xyz.com from attempted [brief indication of category of dodgy behaviour]." At the moment, as I recall, if you have several tabs open (or several browsers on the go!), and indeed several applications running, then the only way to find out is to…
  • Just for clarity, that's not a website that I manage. (But I have been trying to encourage them to use HTTPS.) In any case, is "Subject Alternative Name" different from "Certificate Subject Alternative Name" under Extensions (see screenshot)? If they're the same, then it seems like it may be merely some slight syntax…
  • OK, from @Flexx's advice in another post I went to https://www.sslshopper.com/ssl-checker.html#hostname=https://www.auskec.kr , which reports two warnings (not errors). ~~~~~ The certificate is self-signed. Users will receive a warning when accessing this site unless the certificate is manually added as a trusted…
  • "This is pretty helpful to know about, because suddenly today I was unable to launch Safepay from the usual icon in the Dashboard of the Bitdefender Security Center. When I click that icon — or even double-click it — it fails silently, i.e. it apparently does nothing." It's working again: I can launch Safepay by clicking…
  • One piece of good news ...and another head-scratcher Amongst all of this I was pleased with the speed of the scan. Back on 11 December 2018 I ran a full system scan with Kaspersky Internet Security. It took somewhere between 16 and 19 hours to scan 6.7 million "files" (as counted by KIS). Then over the past few days…
  • Settings not user-friendly One hypothetical justification for not warning the user of the impending permanent file deletions would be that "The setting is obvious to the user". I do not believe that such a justification can reasonably be applied in the case of BIS, due to the user-unfriendly nature of the settings…
  • Files gone forever My larger concern is that not only was there no warning that the files would be deleted, but it seems to be impossible to undelete the files — they don't go to the Recycle Bin or quarantine; rather, they are permanently deleted. Functionality to undo the deletion of files has been requested before. A…
  • Besides the option of emailing the file, I discovered there's also a website form at Just mentioning it here for completeness. Also, as a follow-up, the team at Bitdefender did analyse the file, and (after a couple of weeks, as far as I vaguely recall) in a later version of the Bitdefender Internet Security software I was…
  • I may have misinterpreted this comment: "Safepay does not have a separate executable that can be opened in a sandbox environment, it is designed to be the only open application, for security reasons." [Emphases added.] So actually there is a separate executable file — in my case it's located at "C:\Program…
  • Hi, Gjoksi. Thanks for the tip. Sorry if this is a naïve question, but how would I know if it's actually a false positive before I report it as a false positive? Or do you think that my logic is good enough that because the website looks legitimate, then prima facie it may be a FP, so that's a reasonable basis to report…
  • Thanks for merging my posts, Gjoski. I suppose I could have done that too, but emotionally I was too far gone.... Flexx, thanks for confirming my hunch that it was more likely a behaviour-blocker, so white-listing of files wouldn't be a workaround. I have emailed the team at the address you provided. ...In fact, I had been…
  • I forgot to mention here that my OS is also Windows 8.1. The latest release of BD/Safepay was being used. —DIVERSE
  • Thanks for testing it at your end too, Gjoksi. That looks the same as what I saw. I was wondering why one of the circular icons in the first screen shot is able to be displayed for us, but not any of the others. Speculation: could it be that the image files are located on different (sub)domains? [I believe that some email…
  • Hi, Alexandru. I've tried it today again with & without VPN after BIS was updated (to 26.0.30.102). The behaviour for that website is the same as reported previously. [Incidentally, I noticed that I missed circling one other glitch: the telephone icon at top right of the page in the previous screenshots also appears as a…
  • Hello, Alexandru. Following up on this, I think the easiest thing I can do is take a screenshot from an ordinary browser, and describe the difference in SafePay. From https://secure.amp.com.au/ddc/public/ui/term-deposit/ , the graphical elements circled in magenta are rendered in SafePay as just plain squares. If you click…
  • Can I ask how you manage to take a screenshot? This is something that seemed to elude me with SafePay (as mentioned on a previous thread). Regarding the URL I provided above, most of the graphical elements were there, I guess, but there were some little squares further in to the online application process that I believe…
  • Hi, Gjoski. I just noticed your latest tip that 'snuck in' between a couple of my posts. Here are my current settings (after the reinstallation) I don't particularly mind if Safepay is always opened automatically whenever I visit (say) PayPal's website, paypal.com (or any subdomain thereof), if I've specified that on my…
  • Hi, Alexandru_BD. Yes, I had the feeling the profiles could be either enabled or disabled. [When I said "not sure" it was partly me being too tired/lazy to investigate late at night!] I can see that it's possible to add applications. However, I cannot see a listing of the applications already added, nor does there seem to…
  • BTW, confirmation (sort of) that the above site does use PayPal: just for fun I launched it in Lynx, as below.
  • OK, the reinstallation is complete. It uninstalled the existing files, rebooted, downloaded the current installation package, installed it, and went through some configuration actions, and after that I also forced an update of the databases. (From a quick look only, I couldn't see where to find the database status: neither…
  • The problem is that I'm not opening up a website in the paypal.com domain. My best guess (so far) is that some websites (or even emails???) that I opened contained elements hosted off the paypal.com domain. Regarding the data shown in the Add or Remove Programs dialogue box, we'll soon see.... (This is from Gjoksi's Step…
  • FYI, here is the status before reinstalling: I'll have to do something, as today Safepay launched itself with a paypal.com URL (still no content shown) without me freshly opening any obvious shopping site. I had just launched both Edge and SeaMonkey (each restoring tabs from last session). And then opened a handful of…
  • Sorry, Scott. I meant that I cannot find a way to capture a screenshot of Safepay. Specifically: the keyboard buttons don't do it, and the IrfanView timer doesn't do it. (I just end up with a blacked-out rectangle.) Maybe it's some sort of Safepay security feature (if so, I can live with that). I hadn't explained it above…
  • I just realised that I forgot to mention one other important detail: none of the above bullet-pointed links [that were opened automatically in Safepay from either the Mitre 10 or Home Hardware websites] show any visible content whatsoever. (Apparently I'm prevented from taking a screenshot of the Safepay window, though.)
  • Just thinking about this: for a never-before-visited website ( www.acme-best-ever-products.com , let's say) even if BitDefender thought there was some payment/transaction about to be made, then (in general) I reckon BIS would check with a user "Do you want to open this in Safepay" (or words to that effect). And I reckon…
  • It also happens with the related website https://www.mitre10.com.au/gifts/gardener-gifts/gardening-tools-gifts?p=4 . As above, I'm not clicking any "Purchase" buttons; nothing in my cart (not logged in, and don't think I even have an account); just browsing and right-clicking products to open in new tabs. (Oh... and also…
  • Follow-up to my post of 07 July 2022. It's not only Zoom that triggers the Work Profile. Other applications that trigger it include Thunderbird (an email client) and Excel (a spreadsheet editor). Not sure whether there's a listing anywhere of all the applications that trigger the Work Profile. Or whether users can…
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