DSperber ✭✭✭

Just a status update, now about 3 weeks since my remote connection session with Andrei, during which a complete system dump was transferred to Bitdefender's upload site that reflected the new "memory leak in Win7" symptom (which had progressed post-boot up to the 1GB point, but which would have gone on forever and…

So, it all seemed quite productive. Andrei remoted into my DFW "production" Win7 WMC machine right on schedule, and we proceeded to work together for the next 2 hours. The objective really was for him to look around of course, but primarily to generate a complete system memory dump as well as producing a complete set of…

Oops... mental slip. It's not TONIGHT, Wednesday 1AM. It's TOMORROW, Thursday 1AM. So we have a day more to go before the session. Sorry for my confusion. In the meantime I thought I might as well post the current status of things. I probably will have to reboot both machines pretty soon. (1) DFW after 19 hours (now almost…

Oh... and "Your are safe" still is sent out to the WMC extender sessions when they launch, from the brand newly installed BD on DFW. So that didn't change either from the full uninstall/reinstall.

Ok. Last update until tomorrow. (1) DFW (16GB) Win7/WMC "production" after 6 hours: 3+GB RAM used (2) Z170 (32GB) Win7/WMC "backup" after 20 hours: 10.6GB RAM used (3) P70 (16GB) Win10 laptop after 5 days: 600KB RAM used (4) T495t2 (16GB) Win10 laptop after 6 days : 750KB RAM used More news tomorrow after the remote…

Since I was already up to 72% memory consumed by BD on my "production" machine, and thus had to re-boot today anyway, I decided to go ahead with the FULL AND COMPLETE uninstall/reinstall that was requested by Mihai (of BD support) last Monday. This involves using the Bitdefender_2022-Uninstall-tool, etc. It also involves…

So it's been another three hours since my last observation of memory usage by BDSERVICEHOST, on both machines which were both rebooted 14 hours ago now. Note that one machine is "production", and I have been watching playback of tennis all day, plus doing perhaps 5 hours of new recording. The "backup" machine has done…

I understand fully that continuing to run Win7 means I maintain it myself, and take full self-responsibility for any problem solving. I also recognize that manufacturers, software vendors, etc., have zero obligation to maintain their hardware/software/drivers for an OS that MS hasn't officially supported for over 3 years.…

Windows Media Center along with the Ceton drivers for the Ceton InfiniTV tuner card only run on Win7. MS discontinued WMC in Win10. There is no option but to continue running Win7 if WMC is desired. I have chosen this option, just for this "production" machine (and the "backup"). I have been running WMC since 2010, as my…

Alexandru, I think you are missing my point. I fully appreciate and understand what you've quoted above from the FAQ article regarding BDSERVICEHOST and memory usage, etc. However the screenshots I've posted are evidence THAT THIS IS ABNORMAL MEMORY CONSUMPTION! My "production" WMC Win7 machine (16GB) starts off as…

It's now about 3 hours later. And there has been ZERO activity for WMC on the machine. So if it's related to this new and MAJOR MEMORY LEAK shown by Bitdefender, I would think it's not relevant for the past 3 hours. And yet, Bitdefender continues to hemorrhage/consume memory like a madman!! Now the above machine is my…

So the night's over, it's 9 hours later, and I had only one overnight DVR recording, of 4 hours. Apparently, despite my new "exceptions" for the WMC-related folders (both \My Recordings as well as the four RDP-users for extender sessions) NOTHING HAS BEEN ACCOMPLISHED!! (1) "You are safe" message is still being sent out,…

I have now rebooted, but have not yet uninstalled/reinstalled Bitdefender. I want to first see if my newly added exceptions make any difference for both of my issues ("you are safe" sent out when RDP extender sessions get launched, and "memory leak" most likely tied to weeks of 12-20 hours of new DVR recordings per day…

And 30 minutes later: I believe this is completely related to what's been going on with this WMC machine over the past two weeks: I have been doing an excessive amount of DVR recording, of both Wimbledon tennis (about 13 hours per day) and Tour de France bike race (about 5 hours per day), plus other normal daily recordings…

It's now about 90 minutes later. Here is memory now (getting worse) I will be uninstalling Bitdefender in 45 minutes, as soon as a current TV recording completes.

Well, things are deterioriating. Over the past week I have started seeing a new symptom, again tied to Bitdefender running on this same Win7 machine that also runs Windows Media Center with the Ceton TV tuner card in it. The new symptom is that there is what looks like a "memory leak" from Bitdefender that accumulates over…

I would gladly share my support ticket number, but I don't have one! I followed the instructions provided above, and sent the email as requested to bitsy. I expected this to result in a reply email confirming receipt, and providing a newly assigned ticket number for my reference. I have not received such an email. So I…

I have now generated all the requested outputs, and submitted an email to bitsy@bitdefender.com opening a ticket to which 2 of the 3 requested items are attached. The supporttool log is 24MB and is too large to attach to the email. So I've uploaded it to my personal cloud site and provided the URL in the email. Just one…

I will produce those logs later today. But just to be sure I am explaining my thoughts properly, I believe that the TV connected to the WMC extender is actually just like the monitor of a remotely connecting PC would be, if it were to connect using standard Windows RDP to a host Windows PC. WMC extenders are, actually…

I understand and appreciate both of your suggestions to actually submit a ticket to Support, along with the expected additional diagnostic information. But the unique characteristics of this particular symptom make me wonder if whether everything that would be useful and helpful and of value would, in fact, get captured in…

What kind of machine do you have? Brand/model, name of network adapter, etc.? What is your internet provider service? PC connected to router/modem with ethernet cable? Direct connection to the master router or indirectly through switches, wifi or other access points? I continue to have no problem with Win10 Mobile Hotspot…

Thank you for the suggestions. None of the potential fixes were really relevant, or accomplished anything. There's no way to move this PC to another network, so that idea is out. There are two other PCs on the same home LAN and they both update just fine. And this problem PC was working fine until a couple of days ago. I…

Indeed. After the uninstall/reinstall (from scratch, deleting everything during uninstall) on Z170 the newly installed Bitdefender show 26.0.18.75 dated 6/22. Apparently this earlier date was when it first became available. It must have been applied separately to DFW on 6/24 in the normal course of rollout. In any case, as…

Alexandru, You are correct. The DFW (now red again) machine does have an ABOUT which shows that 26.0.18.75 was applied on 6/23 at 6:33AM. This would explain why the change reflected when I just happened to reboot at around 9AM. In contrast, the Z170 (still gray) machine has an ABOUT which shows it is still 26.0.18.74 which…

Icon remains gray on Z170. Action Center shows problem with "missing anti-virus protection", as I don't have Windows Defender installed instead, which DOES of course work on this machine as an alternative. Also, I've temporarily deactivated Malwarebytes Premium which I've installed temporarily and am also using in lieu of…

Well, very strange. Did you change something? Push out a new product/engine update this morning? I happened to have needed to reboot one of my two Win7 HTPC machines (both with Ceton card inside) today (DFW). Astonishingly, after the reboot the Bitdefender icon remained red!!! It did not go gray! I figured maybe you…

Alexandru, Thank you for confirming that the ticket is with Tier 3. That is comforting. I assure you I'm trying to remain patient. But I cannot help remarking again that this is just where I stood 3 1/2 YEARS AGO, when the very same issue was first reported during the era of Bitdefender 2019. At that time the issue was…

Well, this is now completely unacceptable. I just received ANOTHER ROBOT-GENERATED BOILERPLATE EMAIL on my current still-open ticket 1007470964. This email insults my intelligence by including the following text: "Thank you for your patience please accept my apologies for the frustration that we might have caused. I have…

Still waiting for next step in this problem resolution to occur. I am available for remote connection at any time. Also, as I offered, I can "let you have my PC" for 24/7 remote connection if your developers want to use it as a lab machine in order to perfect any code changes relevant to a machine that contains the…

This topic was discussed (and solved) in my own thread about the very same subject: https://community.bitdefender.com/en/discussion/89179/bd-2020-blocks-windows-10-mobile-hotspot-in-two-different-ways The solution for me was TWO firewall rules that needed to be created: (1) This first rule allowed access to the DHCP…