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Réponses
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Hi Niels, No I did not run it in safe mode, maybe that is the reason why dr cureit did not work. I was on live support with Mary, she told me to email my scan report to: support@bitdefender.com. I got a reply from Adrian Refca, BitDefender Technical Support Engineer. Informed them that the solution provided did not work.…
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Hi Niels, dr web cureit did detected the viruses but it could not del, move or rename it. Tried three times and then i used superantispyware. i really do appreciate your help in solving this matter. I am quite dissappointed with the support from the bitdefender team. I wrote to them - they replied once, their solution did…
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Hi Niels Thank you so very much. I tried the suggested programs:drwebcureit!: ftp://ftp.drweb.com/pub/drweb/cureit/cureit.exe - that did not work BUT... the superantispyware: http://downloads2.superantispyware.com/dow...AntiSpyware.exe worked superbly. Thanks again Emma
