Flexx · Moderator, Defender of the month · ✭✭✭✭✭

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Flexx
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  • Slow PC after bitdefender installation, check below links https://www.bitdefender.com/consumer/support/answer/31856/ https://www.bitdefender.com/consumer/support/answer/3766/ If issue persists, Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/) Generate bitdefender…
  • I changed your badge level 2 so you will now be able to add images and links if you face any issue related to bitdefender product in future in the community forum. I don't know if this will help you somehow, if it doesn't, @Alexandru_BD or @Mike_BD will change your badge/level status again. Regards
  • To add here, since there is no decryption tool available for zepto ransomware, you can still contact Dr.Web antimalware vendor and share the encrypted files with them. If they are able to decrypt the files they will charge you a nominal fee for it. https://support.drweb.com/new/free_unlocker/for_decode/ Regards
    dans Zepto Ransomeware Commentaire de Flexx 20 sept.
  • RemoteAdmin Tools are mostly covered as a part of detection under bitdefender business products. The malware researchers are not into creating detection for RemoteAdmin Tools for bitdefender consumer products until it is really necessary. That being said, kindly follow the steps as stated by @Gjoksi Regards
  • Generate bitdefender BDsysLog for macOS (https://www.bitdefender.com/consumer/support/answer/11198/) Generate bitdefender BDProfiler log for macOS (https://www.bitdefender.com/consumer/support/answer/1863/) Share the logs & your query with bitdefender support team by dropping them an email at [email protected] The…
  • Check if below steps helps you in any way. 1) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234) 2) Open run command and run below command one by one: temp ,delete all the files in the folder %temp% ,delete all the files in folder…
  • Kindly perform below steps & see if this helps you in anyway. 1) Uninstall the bitdefender product with add/ remove programs option in windows 2) To remove the remaining files download and run Bitdefender product uninstaller (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe) 3)…
  • You need to understand not every antimalware product can detect each and every bit of malware even if they belong to same family. If you have the sample, go to virustotal.com and upload the sample there and share the url here after the scanning is done. Due to some tight schedule I am not available on forum on regular…
  • The detection has been removed. Kindly update your bitdefender database. Regards
  • The samples are detected by bitdefender. https://www.virustotal.com/gui/file/f9ad42a9bd9ade188e997845cae1b0587bf496a35c3bffacd20fefe07860a348 https://www.virustotal.com/gui/file/7965c61a4581f4b2f199595a6b3f0a416fe49bd8eaac0538e37e050d893f9e3c…
  • Try checking if below link helps. https://www.minitool.com/data-recovery/fix-command-prompt-not-working.html Regards
  • In future if you come across a sample file larger than 25 mb you can either share the sample file or the hash from virustotal to bitdefender support by dropping them an email at [email protected] The support team will reply back to your query within next 24-48 hours excluding weekends. Regards
    dans Malware Submission Commentaire de Flexx 27 août
  • Kindly wait till stable version of the OS is released. Regards
  • Due to new regulations by Indian government, Bitdefender has dropped India from VPN list https://www.bitdefender.com/blog/hotforsecurity/india-pushes-ahead-with-new-cybersecurity-rules-for-vpn-service-providers/ Regards
  • The latest version of Apache OpenOffice works fine with bitdefender. Regards
    dans Open Office Commentaire de Flexx 20 août
  • Check if below steps help: 1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/ 2) Set exclusion in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/ 3) Set exclusion in Bitdefender Advanced Threat Defense:…
    dans false detection Commentaire de Flexx 20 août
  • Kindly share the virustotal link of the file. Regards
    dans false detection Commentaire de Flexx 20 août
  • Share your query with bitdefender mobile support team by dropping them an email at [email protected] The support team will reply back to your query within next 24-48 hours excluding weekends. Regards
    dans Web protection on ipad Commentaire de Flexx 19 août
  • Thank you @camarie for your response. Appreciated. Regards
  • @Alexandru_BD or @Mike_BD can share your feedback with the developers. Regards
  • Kindly share your query with bitdefender support team by dropping them an email at [email protected] The support team will reply back to your query within next 24-48 hours excluding weekends. Regards
    dans Delagate Passwords Commentaire de Flexx 15 août
  • Kindly wait for a reply from @Alexandru_BD or @Mike_BD. One of them will soon reply back to you soon. Regards
  • The bitdefender antimalware product itself will not be able to hide your ip or location until you will use bitdefender VPN alongside it. Regards
  • Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call. Get in touch with chat support and provide them with your ticket ID for immediate update.…
  • Check if below steps helps you in any way. 1) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234) 2) Open run command and run below command one by one: temp ,delete all the files in the folder %temp% ,delete all the files in folder…
    dans autolt error Commentaire de Flexx 15 août
  • Bitdefender in past had linux product available for home users which was then discontinued. While the linux product for home users is discontinued but the windows product will still detect and remove linux malware since detection for linux malware are still been created. Additionally, currently linux product are only…
    dans Linux Mint protection? Commentaire de Flexx 15 août
  • I moved your post to PRODUCT FEATURES AND IDEATION You can share your feedback with bitdefender support team by dropping them an email at [email protected] The support team will reply back to your query within next 24-48 hours excluding weekends. Regards
  • Check if below steps helps you in any way. 1) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234) 2) Open run command and run below command one by one: temp ,delete all the files in the folder %temp% ,delete all the files in folder…
    dans McAfee trojan issue Commentaire de Flexx 14 août
  • Instaed of reinstalling the windows from scratch you can repair your windows. Your data will not be affected. Kindly follow the procedure in below stated link: https://www.drivereasy.com/knowledge/how-to-repair-windows-10/ (the steps will work on windows 11 also) Regards
    dans WIndows 10 Update Commentaire de Flexx 14 août
  • Additionally, have a look at below stated link: https://www.bitdefender.com/consumer/support/answer/31856/ Regards
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