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Hello all, We have taken in consideration your request and we will address it to our development team for improvement. In the meantime you can also right click on any file/folder/drive you want scanned and select the "Scan files with Bitdefender Antivirus Free" option. Please do not hesitate to contact us at any time to…

Hello all, The blue screen reported in this topic was corrected in the latest Bitdefender 2016 build version released today. Please turn back on Block port scans in the network from Bitdefender firewall then click Update on the main interface. Wait until the update process completes, then click the top right menu and…

Hello all, The Bitdefender pop-up was fixed server-side. Please sign-in to your Central account from that pop-up, then restart the computer. We apologize for the inconvenience.

Hi, We are aware of this issue and our developers are working on a fix. We will notify you here about the fix as soon as it's released via automatic update of Bitdefender 2016.

Sorry, but that is just nonsens. The bug with the ghost traffic is cause by the trafficlight module. Try to rename the bdtl.dll in bdtl._dl and the bug is away. The support himself gave me that hint with the trafficlight dll. But the bug was not fixed yet... Hi olli, This is just a workaround which disabled altogether the…

Hello, This area of our forums concerns only Bitdefender 2016 products. If you are still using Bitdefender 2015 please upgrade for free to Bitdefender 2016 by following this guideline: http://www.bitdefender.com/support/how-to-upgrade-for-free-from-an-older-version-to-bitdefender-2016-1479.html Should the ghost traffic…

Hi Harry, We have reported the URL to our developers to work on a fix. Indeed, Bitdefender wallet does not autosave the online banking credentials on Heartland Bank. The fix will be done by means of automatic update and won't require any additional action from your part. Please rest assured that we will post back to let…

Hi spikeles, I have retrieved the data. Please read my last reply sent out yesterday and get back to me via e-mail. We need further details from you. Thank you!

Hello, A quick solution for the encountered situation is to upgrade to the new Bitdefender 2016 by following the steps from this article: http://www.bitdefender.com/support/-1479.html The upgrade is free of charge. If the issue resurfaces after installing Bitdefender 2016 please open a new topic in the dedicated area:…

Hi spikeles and thank you for your prompt response. I've created the e-mail ticket 2016052712390001 for you in the Bitdefender support platform. Please reply to my e-mail and send me there the tl_* logs. To prevent Bitdefender from modifying core.http.xml, whitelist uplaypc-s-ubisoft.cdn.ubi.com again and then make these…

Hello spikeles, Please undo the bdtl.dll renaming first so that issue would replicate again. 1. Then access https://www.sendspace.com/file/fdcbik and download the file named core.http.xml 2. Save it on your computer, then start Windows in Safe Mode. 3. In Safe Mode, copy the file inside this folder: C:\Program…

Hello all, I have requested an update from the Bitdefender development team regarding this case and will get back to you as soon as I receive one.

Hello all, Glad to hear that the issue was sorted. Indeed, you can use the user livecd (with no password) to login on the RescueCD. You can then use sudo su to gain super-user privileges. I now declare this topic closed.

Hi, I declare this topic closed since the issue reported by LawGuy007 was solved 1 year ago in ticket number 2015041620060002. The stick was no longer infected and all the files quarantined by Bitdefender Antivirus Free Edition were successfully restored. All the files from the USB stick were still there, but they were…

Hello all, This subject was already discussed in the past. Starting with Bitdefender 2015 (including Bitdefender 2016) we have implemented a button especially for correcting the black screen at boot. It's called: Early boot scan More details here: /index.php?showtopic=55388&page=4#entry224474"…

Hello all, According to our internal tests, the culprit seems to be Block Port Scan in the network from Bitdefender. Could you please perform the following test to check if this scenario applies to all? Enable Malicious website Protection from Malwarebytes Anti-Malware and then turn off Block Port Scan in the network from…

Hi jeanluc69s, Thank you for your feedback. Do you happen to use any tools that overclock your system?

Hello, The Safepay issue reported in this topic was fixed in the latest Bitdefender build version released today. Please bring up Bitdefender and click Update. Wait until the update process completes, then click the top right menu and select Events in the drop-down menu. Locate in the list of Update events the event asking…

Good day friends, I am getting BSoD caused by vsserv.exe please advise, much appreciated! minidump hosted here http://www.siscodev.com/050716-5413-01.dmp Hi brandonsisco and welcome to the Bitdefender forums. This BSOD is caused by a glitch in Windows Filtering API. Please apply this Microsoft patch to resolve the…

Hi AcePuppy, Bitdefender does not recommend keeping 'Block Ports Scans in the network' disabled. It's just a test we kindly ask you to perform so we can understand if the issue reported in this topic has the same culprit as the issue reported here: /index.php?showtopic=68902"…

Hello, Could you confirm that the issue goes away after disabling turn off the button 'Block Ports Scans in the network' under Modules > Protection > Firewall? Also include a few dumps of the processes that take up your CPU. You can compress them in archives and then upload them to file transfer sites such as…

Hi, If the BSOD still occurs after reinstalling Bitdefender 2016 with the latest kit from Central, please let us know what seems to be the scenario that triggers it? Are you using a specific program at that time? What action are you performing in Windows and what are your MBAM settings? Did you change anything in MBAM or…

Hello all, Sorry to hear that the high CPU usage persists with the latest build version 20.0.27.1467 released yesterday. This issue was escalated to our developers for further investigation. I will update you on this once I receive more details from my colleagues or to let you know about the fix delivered via automatic…

Hi yafatana, We will get back to you asap in ticket nr. 2016042414280001. Please reply directly to our e-mail should you require further assistance after receiving the potential fix. Thank you!

Hello all, A case was created on our internal testing platform to further investigate the issue you report. We will keep you updated with any progress we make.

Hi, Can you send us more details regarding your situation at bitsy@bitdefender.com ? Or submit a ticket from this platform: http://www.bitdefender.com/support/contact-us.html Make sure to mention the link to this topic also. Thank you!

Hello, I would advise you to try repairing Bitdefender first. Exit all browsers first. A knowledge base article on how to repair Bitdefender is available below: http://www.bitdefender.com/support/how-to-repair-bitdefender-2016-1469.html Restart Windows when prompted then bring up Bitdefender and hit Update. Wait until the…

Hello all, Please tell us whether you have used any tools to overclock the systems where this issue occurs. Thank you!

Hi, A quick solution for the encountered situation is to upgrade to the new Bitdefender 2016. The upgrade is absolutely free of charge and due to the many improvements brought to the new lineup, any issues you may have encountered with your current product are now solved. In order to upgrade to the new version please…

Hi, According to the dump, the computer stops responding when you run an application that uses the Windows Filtering Platform API in Windows 7. This is a Windows bug which can be solved by installing the Microsoft patch indicated below: http://support.microsoft.com/kb/2664888 netio.sys should increase to 6.1.7600.21211 or…