garioch7 · Defender of the month · ✭✭✭✭✭

@Alexandru_BD , Thank you all for your replies. I am glad that it is not just me. I just found it odd and wondered . . . It is nothing major, just an anomaly that I noticed and decided to ask about. Have a great day. Regards, Phil

@Eswaran Siva , Welcome to the Bitdefender Forums. Sorry to hear about the possible ransomware infection. Bleeping Computer has a dedicated Forum for Ransomware identification, advice, and whether decryptor keys are available for specific strains of ransomware. If the Bitdefender program does not recognize the ransomware…

@Loganjr , Welcome to the Bitdefender Forums. It is well known that anti-virus programs of all kinds interfere with restoring System Restore points, as well as other programs. I have never had to uninstall Bitdefender to restore a point. Boot into Safe Mode and restore from there. In Safe Mode, Bitdefender and many other…

@JayRe , Thank you for keeping us updated. Please share whatever information you receive. It might help other customers. Have a great day. Regards, Phil

@RISHAD , Welcome to the Bitdefender Forums. I apologize, I don't understand your issue . . . 😢 Could you please be more specific about exactly what is happening? What operating system are you using, and what version? We are here to help. Thank you, and have a great day. Regards, Phil

@Rasit , This bug was fixed in the newest update, which is rolling out to all customers on a staggered basis. This was a priority for the developers, but identifying the bug and fixing it also requires a prolonged period of debugging to ascertain that the "fix" does not break something else. Please check your version using…

@wutwut44 , You are most welcome. We are here to help. Updates roll out slowly at first to ensure that if there is another bug, the update is pulled before all customers are affected. Be patient. It will be coming. Have a great day. Regards, Phil

@Dimedave , Welcome to the Bitdefender Forum. You should probably contact Support for assistance in uploading the file. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option. Please post back with the reply from the Support Team. Thank you, and have a great day.…

@Seppo007 , Welcome to the Bitdefender Forums. You should contact Bitdefender Support. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option. Have a great day. Regards, Phil

@Joe1776 , @wutwut44 , Welcome to the Bitdefender Forums. This is a known bug that was fixed with the latest update, which rolls out on a schedule like all updates. My main computer has the update, but my laptop is still waiting for the update. Please check for updates and check your version number under "About" from the…

@Warren N , My esteemed colleague, @Gjoksi , beat me to it. Let us know how it goes. We are always here to help. Have a great day. Regards, Phil

@Warren N , You are most welcome. I would make sure that I have more than one copy saved. Flash drives can fail, and as I said, you can never have too many backups. Thank you for posting back. We are always here to help. Have a great day. Regards, Phil

@Ellba , Welcome to the Bitdefender Forums. This does not sound to me like a Bitdefender issue, but we would need to know more to help isolate the issue. Bitdefender does not interfere with composing emails, so the behaviour you are describing is most likely the email program itself, but the Operating System may be…

@camarie , The OP has probably already resolved her issue, based on the response provided by @Alexandru_BD . Windows S mode is not supported. She will have to switch out of S mode, as Alex suggested, to install Bitdefender. Have a great day. Regards, Phil

@Warren N , Welcome to the Bitdefender Forums. Can you tell me what security features are enabled for my accounts that I do not add to Password Mgr. For example.. I log into a website that is not included in my account list and enter my password. Is there any Password Mgr protection provided for this log in ? I am not sure…

@Warren N , You could print it and store it in a Safety Deposit Box for maximum security. Personally, I store the .pdf file on my computer, which is backed up weekly to an external hard drive that I only connect for making backups, and then store it in a strong box. I also backup my important data files to a USB Flash…

@dcgk , Welcome to the Bitdefender Forums. If you have tried all of the steps in the pinned article at the top of this Forum, then I would suggest that you contact Bitdefender Support. Chat is the fastest way to reach them. Telephone support is not toll-free. You also have an email option. Have a great day. Regards, Phil

@ZoranG , Welcome to the Bitdefender Forum. A VirusTotal scan of the URL indicates that 10/92 security product vendors, including Bitdefender, identify the link as Malware. If you think this is a False Positive, then you can report it to the Bitdefender Team for analysis. Please let us know what you learn, so it can shared…

@RinaBester , Welcome to the Bitdefender Forums. Did you follow the advice in this pinned topic at the top of this Forum page? You can also contact Bitdefender Support for assistance if that does not work. Chat is the fastest way to reach them. Telephone support is not toll-free. You also have an email option. I hope this…

@JustOneMoreUser , Welcome to the Bitdefender Forums. It seems there is no interest in solving the issue after soooo much time… I would respectfully disagree. Fixing this bug is a high priority for the Bitdefender programmers. The Forum Administrator, @Alexandru_BD , responded just this morning to another complaint. A fix…

@Ray241 , I am pinging @camarie to provide an update to us, further to his post here: Thank you, and have a great day. Regards, Phil

@GrumpyVPN , Thank you for posting back. Yes, I hope it continues to work too. If you have further issues, please let us know. We are here to help. Have a great day. Regards, Phil

@hobbitmannn , Thank you for your post. Now I understand. The "Bitdefender Services Loading" message is a known bug and is under active investigation. We will have to be patient until the pending fix is released. Have a great day. Regards, Phil

@hobbitmannn , Thank you for clarifying. I have automatic profiles turned off and never use Game mode, so I am unable to assist you. I am pinging @Alexandru_BD , our Forum Administrator. He knows a great deal more than me about the Bitdefender icon and Bitdefender in general. He should be back to work tomorrow, and he will…

@Mom2Mike , Did you download the Mobile Security from your Bitdefender Central account? I am not an expert on how long devices take to appear, but I am guessing they should be fairly quickly, unless you downloaded from elsewhere than your Central account. I will ping @Alexandru_BD , the Forum Administrator, to check your…

@Echo Lake , Welcome to the Bitdefender Forums. Only Forum Administrators can grant you authority to post links in posts here. I would recommend that you contact Support to diagnose and resolve your issue. Please post back and let us know what they advise. That information may help other users with a similar issue. Thank…

@Flexx , Thank you. Have a great day. Regards, Phil

@Taipm , I think that you should contact Support. I use a mobile banking app with Mobile Security. I have no issues. I have not heard about this issue. It could be that your banking app(s) have a security configuration that conflicts with Bitdefender. Some banks increase their security features and don't inform…