George R.

Hello, As requested, your account has been canceled and funds returned. Regards, George

Hello Sergey, I checked your order and noticed that the license key was extended as mentioned in the order with 2 years for 5 users. As a possible solution, please right click on the Bitdefender icon from the system tray and select Update Now to see the changes. Please let me know if issue persists. Regards, George

Hello Jamy, In the case of Bitdefender Sphere, each user stands for each product that can be registered with the purchased license key: Total Security 2012, Bitdefender for MAC and Bitdefender for Android. Each of these users can register the Bitdefender software on an unlimited number of devices for home use. Regards,…

Hello geronimoz, The offer is for a 2 year Bitdefender subscription. Let me know if you have any other questions. Regards, George

Hello bookie56, In the Avangate shopping cart, you can disable the automatic renewal option at the "Review & Confirmation" step of the purchase process. I have attached a screenshot of the option. Regards, George

Hello valkenp, I believe you will find everything you need in the P.M. (personal message) I just sent. Regards, George

Hello Wilson, Except for the Windows 98 OS and if you have Service Pack 3 for Windows XP, the Bitdefender Sphere offer seems to be the best choice. Regards, George

Hello visiter555, If by any chance the machines running as servers also run on a Windows Server O.S. and you also need to cover more than 10 units, perhaps a sales representative from your region should get in touch with you with a personalized offer. I would like to mention that: -Bitdefender home products are not…

Salut, Versiunile 2011 accepta si licentele de 7 caractere pentru Bitdefender 2012. Daca achizitia se face din magazin, va rog sa folositi codul de 10 caractere primit in formularul de aici. Cheia primita pe mail va fi cea folosita la inregistrarea produsului Bitdefender. Daca sunt probleme la inregistrare, va rog sa…

Salut Delfi, Nu conteaza neaparat daca ai Bitdefender instalat, dar conteaza sa ai licenta anterioara la indemana. Daca faci comanda prin magazinul nostru online, o sa trebuiasca sa sa introduci licenta anterioara aici inainte de a plasa comanda. Daca cumperi pachetul de reinoire online, va trebui completat formularul de…

Hello Govind, As you asked me to enter the 3 keys one after another, I tried to do the same. When I tried to do that, the keys got replaced each time, and the last key entered is visible with its validity. Please help. Thanks, Koushik Hello Koushik, Indeed, this is due to the fact that each license key is designed to be…

Hello anilntny, Support ticket 201204071006678 has been created and I would like to ask you to check your email Inbox for the solution to this issue. Thank you for your patience and time. Regards, George

Hello anilntny, Was the registration completed successfully? I am looking forward to hearing from you. Regards, George

Hello Koushik, Did you try the install kit from the following link: http://download.bitdefender.com/windows/in...r_antivirus.exe If not, please send me a screenshot of the error message via PM Regards, George

I am glad to see that the issue you have contacted us about has been solved. Have a nice day!

The case was solved since Friday, just forgot to update the topic Regards, George

Hello Daniel, Thank you for your purchase and we can be reached 24/7 through the following channels: http://www.bitdefender.com/support/contact-us.html Regards, George

Hello DanielPC, In such cases where the purchase is made from a 3rd party vendors, we will provide technical support, however you will agree to their refund policy. Regards, George

Hello pebuce, I sent you an email in regards to the issue you presented. You should be able to register now. Regards, George

Hello Koushik, Could you please send via P.M. a picture/copy of the receipt and license key certificate? I am looking forward to hearing from you. Regards, George

Hello g.shepherd, Can you please give me the purchased license key via P.M. ? Regards, George

Hello Madcat, As I said, the current information regarding the Sphere product given in customer service chats is outdated and the my statement holds true. The product is intended for home use only, for up to 3 users and each each user can cover an unlimited number of devices. Regards, George

Hello Matt, I believe you will find everything you need in the P.M. I just sent. Regards, George

Hello Madcat, You can disregard the chat as it is just a misunderstanding. The promotional advertisement explains things pretty clearly. Let me know if I can be of further assistance. Regards, George

Hello TheMadCat, Please check below: This product can cover up to 3 users and is intended for home use only! Each user can protect an unlimited number of devices. http://www.bitdefender.com/solutions/sphere.html Regards, George

Hello TheMadCat, I believe it is false advertisement if the product does not function as promised. This being said, you can use the Sphere license key to register an unlimited number of devices in your household. In regards to the convoluted statement in the Sphere advertisement, perhaps we can do something in this regard…

Hello Dutch-RK I have forwarded your request to our partner and I hope we can resolve this matter as soon as possible. Until then, please tell me which Bitdefender product you purchase so that I can provide a temporary 30day license key. I am looking forward to hearing from you. Regards, George

Hello Aitashan The license key you are using is for Internet Security. For this reason the installer automatically detected the product type and installed the corresponding version. Regards, George

Hello TheMadCat, Using each license key and the download link I sent via P.M., it should be easy to share the bonus keys. Let me know if I can be of further assistance. Regards, George

Hello James, Thank you for accessing our forum and please check your Inbox for a special 10% discount for Antivirus Plus 2012. Regards, George