Moldoveanu Marius · Senior QA Engineer · ✭✭✭

Hello, what is your banking website?

hello, Game Profile changes that option to 12 hours. Is this the case?

Hello, as a security feature, safepay will retain only saved bookmarks. For account information please use wallet in safepay.

The updates for other languages besides english implies more time for customization and testing (internalization, etc) . Eventually they will get them.

Thank you Moldoveanu Marius, for stopping by and letting us know what's going on. As long as it's an improvement in the update process and its CPU usage, we appreciate it. Yet, hopefully you aren't talking in your meetings that this issue can no longer be resolved with the new improvements, as I like seeing the download…

starting 17.26.0.1106 there is an improved internal update mechanism. It should be more friendly on cpu usage. A sideback appears to be the progress bar movement for signature download. As long as you do not have an error in events for the update, it should be ok.

hello, please specify: - build number (you get that from about) - internet address of the pdf you want to download (example: I went to www.mywebsite.com, clicked on...etc)

Thanks for that info. I had updated yesterday and rebooted. I had to follow the instructions about modifying the update_components.xml in order to be able to manually update to try and fix the problem I've been having with Safepay>Acronis on Win XP. My build number still shows as 17.25.0.1074. I also still had the problems…

I have followed your instructions. Rebooted in Safe Mode, changed the Product Update string in update_components.xml from 0 to 1, saved the xml edit, rebooted normally and did a manual BitDefender update. Update was about 6800 KB. BD Events view showed that a reboot was necessary to complete the update. After the reboot…

Thanks for the info. From what you've said above will the update on the 24th correct the problem of using Safepay on Windows XP causing the screen to go to just the desktop image? I have saved the original two xml files that Georgia had me replace. Can I just start in safe mode, replace the existing…

What was the fix so any feature member searching will have an answer. 1011 means timeout. check 1st your internet connection and if it is not fixed open a ticket please.

there is only one option "uninstall" in control panel , I am using windows 7 64 bit if you click uninstall, the bitdefender uninstaller should apear and you have the repair option.

I have applied the fix and now Safepay works as it did before the update that caused the problem! This is for my Windows XP system only. A couple of questions: * When I opened Safepay I did not receive the notification popup referring to Acronis Scheduler Helper and offering the Continue to Safepay option, it just opened…

Hello, Can you give us more information: - What operating system are you using (including service pack) - What Bitdefender product are you using (including version number) - From which browser are you trying to open the link (including version number) - What are the settings in Safepay settings for "When you enter an…

Hello, what keepass does is clearing the password after 10 seconds after you copied it from the software. It does not use encryption for passwords in clipboard.

hello, can you tell us 2 things: 1. from where did you get the installation kit 2. the value of Start registry value from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gzflt 3. attach please from %ProgramFiles%\Bitdefender\Bitdefender\Installer the files BDUpdateV1.xml and BDUpdateV2.xml 4. the ip address of…

Hello, in order to generate log files for Safepay please do the following steps: 1. Download my attachment (obk.logger.xml) and place it on your desktop 2. Reboot into safemode (press F8 at bootime and select Safemode (Start tapping the F8 key as soon as your manufacturer’s logo appear. If you begin tapping the F8 key too…

Hello, in order to generate log files for Safepay please do the following steps: 1. Download my attachment (obk.logger.xml) and place it on your desktop 2. Reboot into safemode (press F8 at bootime and select Safemode (Start tapping the F8 key as soon as your manufacturer’s logo appear. If you begin tapping the F8 key too…

Hello and thank you for your time to allocate for this issue, what I would need is in order to see if we can reproduce the issue: - Operating system and service pack number - Firefox version - Bitdefender version and what product it is (Total security, Internet security..) - The bank`s website address Also any reproduction…

hello, in order to get more information about the issue you are experiencing please do the following: - download Process Monitor from http://technet.microsoft.com/en-us/sysinte...s/bb896645.aspx - extract the archive and run it - reproduce the issue (click on Update now) - press Ctrl+E into Process Monitor (so the capture…

hello, since build 16.18.0.1406 peer-to-peer options that you all mention have been removed. have a nice day.

hello, the update issue will be red in the issues system if no update is performed for 72 hours.

also please check if you are authenticated correctly in mybitdefender (the email address is validated) and your computer date is correct

hello please provide operating system (with service pack) and bitdefender build number

additional data : * using Windows 7 64bit * have no another security solution, BDF TS 2012 only 764 sp1?

hello, in case the issue reoccurred please do as folow: 1. download this attachment (extract.txt) and rename it extract.exe this little program extracts some registry keys and places them in c:\bdlogs folder. run it (it shall tell you trough a messagebox when it`s done) 2. reboot into safe mode 3. goto program…

also try to run in cmd (start - run - cmd and press enter ) the following command: "tracert upgrade.bitdefender.com" without the quotes and post the result here this will tell if the update server can be reached by your computer

what kind of internet connection do you have (trough a router, dialup etc)?

hello, try to upload it to www.megaupload.com and post the link here