Nikilet

After this reinstall tonight the update ran. It was 10141 KB in size and it took nearly 30 minutes to download and install. I have a high speed DSL connection so was really shocked at this. The Quick Scan finished after I posted here so just for the heck of it, I clicked on Update Now, figuring it would tell me there were…

But isn't there a place where you can download an update file and run it? Way back with versioin 2008 I know they gave me a link and had me do that once.

I have been joined by several others with the same problem. Five days since I first posted and no sign of an answer. Is anyone going to help with this?

I couldn't agree with you more, Nezmo. My 2009 version was working just fine, but I did have a couple of little glitches that I eventually got worked out on my own. When I contacted BD about them on two occasions, I was urged by tech support to install this new version so I thought I should go ahead with it. I asked if…

After I removed the 2 files in quarantine in the program face, the only thing remaining in C drive was that Temp folder with fppatch.exe in it. I also removed that folder. At this time Quarantine is empty Also, Secunia PSI only requested network access once, about 10 days ago. What puzzles me is what alerts you saw exactly…

This is my third attempt to add more detail to this and it hasn't registered so I'm going to try one more time. I did the reinstall with UAC turned off. Then BD ran it's quick scan and I followed up with a system scan. I was able to view both logs. Per your instructions I turned UAC back on. The next day I ran a deep scan…

Please try it with UAC disabled and let me know the result. I have been running with UAC disabled all along so that I could access and view my BD logs.

Could you please right click on that file, scan it with BitDefender and let me know the result? It scanned clean. Could you please open that file (with Notepad, or with your internet browser) and copy the text here? <?xml version="1.0" ?> <signature> <original size="196424" hash="FE7D3B4B91FD3A22DCE294AFF2FC39A8"> <file…

Sorry -- there was one more thing I wanted to tell you. Yesterday I did a full scan with Malwarebytes and nothing was found. I did a full scan with SUPERAntispyware and nothing was found, not even cookies which is unusual. I did a full scan with Spyware Doctor and nothing was found. I did a deep scan with BitDefender. It…

Nikilet, However, since you have that file running in your system, are you sure that you don't also have Sophos installed and running? Maybe it came preinstalled on your computer when you bought it, or maybe someone else installed it? If it is so, I recommend uninstalling it, since multiple security solutions installed and…

Cris - I think these alerts I'm getting all have something to do with that BD patch file that I applied, fppatch[1].exe. When I follow the path for the location of these items that are quarantined or blocked, C/ProgramData/BitDefender/Desktop/Quarantine/Temp/iMonitor.exe, that patch is what is in that temp folder.

I found some more info on this imonitor.exe associated with Sophos from two sites. Thing is, how did this get on my system since I'd never heard of Sophos until all these problems sprang up. File Name: imonitor.exe File Type: EXE File Also Known As: imonitor Associated Process: Sophos Remote Update Monitor Status: Not…

I did not change any gmer settings. As I informed you in PM I can't seem to run the gmer file at all now. Right now there are 4 files in BD quarantine Secunia PSI is apparently trying to access this item with the iMonitor.exe and the DeepScan:Generic.Malware.P!Pk!.DCFD6C1D because I keep getting pop ups from BD that it is…

Cris-I wish you would follow through with me on this so we can get it straightened out. BitDefender Quarantined that same infection again tonight. It is Generic.Malware.P!Pk!.DCFD6C1D. I have googled my fool head off and I can't find anything on this. The path for the first one was…

Cris: I'm still waiting for a reply from you on what went crazy with this gmer scan. In addition to the aforementioned, for two days now every time BD opens to do a scan another little screen opens on top of it stating "This scan task is already running. Please wait for this to finish or cancel before attemtping to run it…

Cris: Something has got to have gone wrong here. I started that gmer scan at 9 p.m. on Oct. 17. It is now 4:51 a.m on Oct. 18 and it was still running. I saved and then stopped it. There's no way that thing can't be done after scanning for nearly 9 hours. Right at the top were the exact items that you listed below in that…

I didn't know I was supposed to "run as administrator." Did so this time and no problems. I uploaded the file and here is the link: http://www.sendspace.com/file/mmzwp7 I opened gmer and it runs that short scan on it's own. There were no rootkits shown. Then I clicked on the "Scan" again and no rootkits shown -- although I…

I guess nothing is going to be simple. I tried to run that AVIS thing three times and all three times got a pop up that it had stopped working. I have uploaded a copy of that screen here: http://www.sendspace.com/file/m4j7io There was a zip file on my desktop from the above labeled bd_sys_log.xml so I did try to upload…

After the initial post above, I ran another scan with Malwarebytes. It found the same infection, Security.Hijack in that BitDefender registry key. Then I ran aother Deep Scan with BitDefender and it found nothing. I am now running a full scan with Spyware Doctor and I got a pop up from BitDefender telling me that access to…

I wish someone would respond to my 2 posts tonight about infections. My whole system has gone nuts! IE wouldn't hardly work. If I click on a program shortcut it takes about 3 minutes for it to open. My computer restarted on it's own and since then when I hover my mouse over the BD icon in my task bar it says "BitDefender…

No that anyone has bothered to answer anyway, but the scan speed is finally picking up.

I thought he meant you had to be in Safe mode just to run the patch. I went back to the post and the page on this from BD indicates that if there is a problem with this file you can not get your updates. After reading your answer I attempted to update my BitDefender and it worked fine. Does this mean I don't need the patch?

ISSUE 1: Malwarebytes recently found 11 BD registry keys with the infection Security.Hijack. It was determined that these were false positives and a subsequent scan with Malwarebytes found nothing. This evening I did a full scan with Malwarebytes and it is again listing one of those same keys with the same infection. That…

P.S. Whatever was changed between 2009 and 2010, it didn't do this in 2009. I couldn't view logs within the program but they were listed and I could go to Virtual Store and view them.

I did some playing around and I've found the problem. BitDefender is not going to keep a record of logs as long as I have my UAC turned on. I thought this was supposed to be compatible with Vista??? I know many consider the UAC a nuisance, but I don't and I would like to have it turned on. I hope this is something BD is…

Your answer on the slow down makes sense to me since I did a scan with SUPERAntispyware later and it scanned as fast as ever, meaning this slowdown was only in BitDefender. I have complained plenty about BD's support. Now some praise is warranted. YOU need to be recognised for your efforts. I hope your superiors read this…

Cris: I have some very, very good news. I got antsy so I did go ahead and uninstall & reinstall BDIS 2010. I turned off the UAC, but then I also used msconfig, went to Services, selected to hide all Microsoft services and then clicked on Disable All -- then went to the Startup tab and selected Disable All, and then I…

Newest development: I selected to run a manual scan today because my computer was turned off when the scan was scheduled. I've now got a warning triangle and it says the problem is that this computer has never been scanned.

Sorry, I didn't know I could or should delete the quotes. I'm still going to be waiting to hear from you so I won't be uninstalling right away. Thanks!

Where I found these instructions: I was reading a post on the forum -- someone had tried to uninstall 2010 and it wouldn't completely uninstall and created a real mess. There was a link by someone who answered, I guess, and that's where I found these instructions. But if I uninstall I will follow your advice. Should UAC…