Paul-Robert

Hello Stefan, Welcome to the Bitdefender Forum and thank you for your feedback. Please be informed that case number 2015093014440005 has been escalated to our Commercial Team, in order to resolve your request. Since future replies will contain confidential information, we will reply to your request via e-mail. I will…

Hi all, In order to transform a license key into a subscription in Bitdefender Central, a 7 character code is necessary. 20 character codes are not currently accepted. Therefore, in order to resolve this issue, we would recommend contacting our customer care department, by e-mail, chat or phone and request a key-change.…

Hi all, Since the Bitdefender program is dependent of the Central account, having multiple subscriptions for products from the Classic line (Antivirus Plus, Internet Security and Total Security) activated in Central would create errors, if different products would be installed on multiple computers and all products would…

Hello Markakidd, Welcome to the Bitdefender forum and thank you for your feedback. Please be informed that case number 2015092209360001 has been opened and escalated to our Commercial Department. You will be contacted via e-mail with further details. I will close this topic now.

Hello ShivamKrishn, Please let us know if you encounter any particular error with Bitdefender, and if you do, we would need a detailed description or a screenshot of the issue encountered, so we can troubleshoot the situation.

Hello Botulism, Welcome to the Bitdefender Forum. Please follow the steps here, and reply back with the results, in order to troubleshoot the issue. In regards to the support page, please be informed that if you select a consumer product first, the license key is no longer required.

Hello Masoud, Thank you for your feedback. The request for off-line kits has been sent to our development team. As soon as we will have a response we will post it here.

Hello, @KOMTUR Please provide me via PM or send us an e-mail at bitsy@bitdefender.com with the license key, in order to verify the reason behind the error. @tmk The case is under investigation. Our commercial team will get back to you in the shortest time possible with an answer to the issue encountered. In the meantime,…

Hi a1ekceu, The Bitdefender Internet Security 2016, 6 months trial subscription can be installed on 1 PC only, from the Bitdefender Central account. A 2nd subscription, even if it's a trial one, can't be linked to the same account. If you have a 2nd device, on which you would like to install Bitdefender as a 30 days trial,…

Hi, @NMA After checking your ticket history, i found a refund request opened for the license key. If you decide to keep using Bitdefender, in order to troubleshoot the update error, please let us know what is the name of your Internet Service provider and provide us with a screenshot of the error received in the…

Hi jon121314, Welcome to the Bitdefender Forum and thank you for your feedback. Also, please be informed that any form of aggressive language is completely forbidden, and may result in a warning. In regards to Bitdefender Central login errors, we would need to inform you that the web-site was under maintenance, resulting…

Thank you for your feedback, but you have misunderstood our suggestion. You don't have to setup a working e-mail account or an email client on your kids' computers. Just enter the e-mail address corresponding to Bitdefender Central at the Sign In step, during the Bitdefender installation. Please consult the attached image…

Hi, In Bitdefender Central you would need to go to My Devices, then click on one of the notifications. You will see then which device has the respective issue, that can be viewed by clicking on View Issue. Issues may vary from modules being turned of, updates not being performed or product requiring registration. Please…

@DanteGR I have checked your account and saw that the subscription has been activated and running on 1 device, currently. Please let us know if you encounter any other errors or if you see the correct validity in the Bitdefender product interface. @Shaines the account is also active and the subscription has been linked to…

Hi Luchjo, Welcome to the Bitdefender forum. The online installer for Bitdefender Internet Security 2015 or 2016 is a file called bitdefender_isecurity.exe. It is a file in a format that the computer can directly execute. It means that there is no need for a secondary program, in order to run it. If you double click on the…

Hello heterodox, Rest assured that the ticket ID posted here does not contain any private information, as Bitdefender personnel only will have access to it. The communication will continue via e-mail, therefore we will close this topic.

@Silvers24, Welcome to the Bitdefender forum. We have checked your Bitdefender Central account, and found a valid trial subscription for Bitdefender Total Security 2016. It will expire on 2015/10/12. In order to resolve the error, please open the Bitdefender interface and click on Switch Account. Login with the same e-mail…

Hello DazzaJ, Welcome to the Bitdefender forum. We have found the ticket 2015091903550001 opened with our commercial Team. Please reply to their e-mails , since they will handle your case. I declare this topic closed.

Hello abramsor, Welcome to the Bitdefender forum. We have found your ticket 2015092315090001 opened with Bitdefender support. According to your last reply, you have uninstalled Bitdefender and currently asking for a refund. Please let us know if you would like to accept our help and troubleshoot the issue, otherwise, I…

Hello VSBit, I was able to locate your ticket 2015092312170001, opened with the same e-mail address used to create your forum account. We are currently investigating the log send and we will get back to your shortly. Thank you for your patience.

Hi, A user can have one or more subscriptions on his account provided that the subscriptions are for different apps (1 subscription for Windows products, 1 for Bitdefender for Mobile and 1 for Bitdefender Antivirus for Mac.). Subscriptions will grant access only for 2016 products and forward. Specifically for your case, we…

Hi Burgurne, The commercial team can help you with this situation. Please contact them via email, at bitsy@bitdefender.com

Hello, Thank you for your feedback. As mentioned in the ticket 2015091016100004 closed 40 minutes ago, the reported issues have been resolved and the response to your final question about Windows 10 Insider preview build 10547 has been also provided here. Since the case is resolved, we are now closing the topic. Should you…

@ThisIsJustMe, I have reviewed your case and according to your last contact with us via ticket 2015091508370002, you have removed Bitdefender, switched to a different security solution and currently asking for a refund. My colleagues from the commercial team will respond in the next hours. Should you reconsider using our…

Hello, Thank you for helping improve Bitdefender Wallet. To be able to help you, please provide us the list of web-sites that do not work according to the Wallet specifications.

@ozziebear If the issue still persists, we need to know if it reproduces when accessing specific web-site or any web-site for that matter. Tell us the web-sites that seem to trigger this behavior and also let us if switching off Enable Hardware acceleration helps. The button is available from SafePay> hamburger menu>…

Thank you for your feedback. In Bitdefender 2016, this behavior is according to product specifications. Indeed Parental Control applies to all Windows users and can't be assigned to a specific user. We have taken in consideration your suggestion and we will address it to our development team for improvement.

Hello, @Rohugh, thank you for your assistance. We consider this topic closed.

Hello all, Bitdefender Anti-theft locate accuracy is entirely dependent on Wi-Fi connection. Therefore, prior to using the feature, make sure that the device you are planning to locate is connected to Wi-Fi and not to Ethernet. Then, please go to Central, and hit the Refresh button on the Anti-theft map, then hit Locate…

Hello, Thank you for sharing your feedback, which may help other users. We declare this topic closed.