Sergiu C. ✭

Hello, It is a bit odd that the system is skipping time so much in the future. You could check what time is displayed under your BIOS settings, to see if the time is displayed correctly there? If it is, perhaps set the time manually at the operating system level, instead of letting it sync with a Microsoft online server. 

Hi! Considering the devices are not showing in "My Devices" this appears to be a bug with your account, rather than someone gaining access and using your subscription seats, nevertheless, we recommend changing your Bitdefender Central account password. Also, I've reset the subscription on your account, can you check if you…

On 12/6/2018 at 7:19 PM, dwestenk said: Yes, through Wi-Fi. Hi, That would then leave the Ethernet 2 adapter as being the VPN adapter.

9 hours ago, Donald Holmberg said: Purch BD 2018- safepay wouldn't autofill any of my banks. Installed BD2019 One bank now autofills correctly. Bank of America will not, Amex will not nor will several other sites(grocery store!) Been waiting since July 2018. Exported Wallet, copied to dlash drive, installed on different…

On 12/8/2018 at 8:07 PM, TJ Lytski said: What happens if you can re-install? Hi, When you reinstall Bitdefender, a brand new kit is downloaded through Bitdefender Central, and this can serve to correct many issues. This is why I've recommended it as a solution in this case. Thank you!

Hi Col, I do agree with you on this, and I can tell you that a suggestion to add this option has already been forwarded to our development team. I can't promise right now that it will be implemented in the future. 

Hi Stephen, Thank you for letting us know. Have a great day!

Hi, There is no such option at this time. 

The website does have an issue with the certificate, you can see that here: https://www.sslshopper.com/ssl-checker.html#hostname=https://m5008.contabo.net:2083 That's why the exclusion in Firefox is needed. 

Hi, Please run the attached reg file, and you should be able to re-enable the option: /applications/core/interface/file/attachment.php?id=18747" data-fileid="18747" rel="">autoplay.reg Thank you.

Hello, If you have encountered this issue please follow the steps from this article: https://www.bitdefender.com/consumer/support/answer/1940/ Thank you. 

I sent a reply to your ticket. Let me know if it helps. 

Hello, There's no such option at this time. All the emails support has sent you should be in your email inbox. 

Hi, It's possible that the VPN adapter is called Ethernet 2. Is the computer connected to the internet through Wi-Fi right now?

Hi, You could try to set the VPN adapter as being "trusted", since your company is very likely to have its own security measures implemented server side, so a firewall filtering the vpn connection wouldn't really be needed. This would be done like so: - open Bitdefender - under Firewall click on Settings, then select the…

Well, at this point this isn't an option, but I will forward your feedback to the team. I'm not sure what to think about the lost logins. This update only changed the icon, and should have not had any sort of effect on the wallet database file that is saved on your computer. We'll keep an eye out for any other reports. 

Hi, The detection has been removed. Regarding the exclusions, they work a bit counter-intuitively, but shouldn't have caused any problems: - running the file should be allowed, if you added it to exclusions - a system scan wouldn't detect it - a contextual scan on the file, or the folder of its location (right click on the…

Hi, The change was made so that the extension is more visibile on certain browser themes. What sort of issues have you encountered with it?

Hi, The wallet is synced through our cloud, but the database files are encrypted at all times, we wouldn't be able to access your wallet. 

Hi Dave, Indeed including the port number is also required at this time for exclusions, as are subdomains.

Hi, You can provide them with installation links, but not your Central account password. If any situation appears where access to Bitdefender Central is needed you will need to access it yourself.