Sorin G. ✭

Hello, You can create a Custom Scan with the same parameters as the System Scan (you will have a template already there). Afterwards go to Advanced and click on Custom and go to the Archives tab. There you can select a size limit or disable the feature.

Hello, At this time there is no option to export the SafePay bookmarks to another machine. Will forward your feedback as a feature request.

Hello, The optimizing tools cannot be scheduled. Will forward your feedback as a feature request. Also the product does not support command line parameters as they pose a security risk.

Hello, Can you also provide me with your Bitdefender build ? You can right click on the system tray icon and select about.

Hello, Can you please provide me with a screenshot of the Wi-Fi Advisor window and the results of the Vulnerability scan ?

Hello, Yes, most of the system (VM) is isolated from the host. What tries to jailbreak will be detected

Hello, If the product has not yet updated to 22.0.17.209 please run a manual update from the main interface and reboot the machine when it completes. Note that you will need to reboot and not shutdown/power-on the machine this is to avoid the Fast Boot feature if enabled. After the machine reboots run another update.

Hello, Please ensure you are not connected to a limited/restricted network. VPN/Campus network. Ensure that you are running the latest version of your network drivers. You can also add the Google DNS to your network adapter to see if that resolves the issue. https://developers.google.com/speed/public-dns/

Hello, You most likely have a orphaned entry in WSC. Please follow these steps and let me know if everything is okay afterwards. - Open a Command Prompt (CMD) with Administrator privileges - Type in the command wbemtest - In that window click on Connect - In the new interface under Namespace add root\securitycenter2 and…

Hello, Yes, it should be reported to ZyXEL and also yes you can get Bitdefender BOX to protect your network.

Hello, Please refrain from such behavior on a public forum. To assist in your requests above you can contact our support team via bitsy@bitdefender.com Please also provide them with the logs from the Bitdefender System tool to further analyze. https://www.bitdefender.com/support/total-security/-490.html

Hello, Best that you try booting from the install media and do the restore/repair which ever option is available to you. You mentioned you are being asked for a password, that is the main Administrator password you chose during the install of the OS. For the data itself, since you have more than one machine in the…

Hello, Will need more details in order to get a better view on the situation. I can suggest running the uninstall tool for both 2018 and 2017 you can find both here www.bitdefender.com/uninstall Afterwards running a clean sweep with CCleaner would hurt at all. For the installation part please make sure you download the…

Hello, What build of Windows are you running on your machine ?

Hello, Forwarded this feedback as a feature request. Thank you.

Hello, I am assuming you have not updated that machine to at least Windows 7 because its an old machine. Hardware issues cannot be ignored at this point. Firstly please ensure that you remove anything from your optical drive, silly I know, but make sure there isn't anything in it or any USB sticks/drives and try to boot…

Hello, Best that you contact our support team via bitsy@bitdefender.com Commercial requests have no place on the forum. Thank you for understanding.

Hello, Best that you contact our support team via bitsy@bitdefender.com Commercial requests have no place on the forum.

Hello, Do you receive the same message when connected on your mobile data ?

Hello, Please follow the steps in the article below : https://www.bitdefender.com/consumer/support/answer/1446/

Hello, Please run a CHKDSK and let me know if the issue persists afterwards. http://www.w7forums.com/use-chkdsk-check-disk-t448.html

Hello, Did you use CTRL + C/V or tried to right click the field ?

Hello, Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender System tool and a screenshot with the detection. https://www.bitdefender.com/support/total-security/-490.html

Hello, We apologize for the inconvenience this issue has caused you. We had an unscheduled maintenance in the cloud that affected the login process. The issue has been resolved.

Hello, I will be closing this 2016 thread as many of you seem to post in relation to 2018. Best that you start with the Google DNS to see if its a DNS issue, afterwards work up to updating your network card's drivers. Should the above yield no results check your internet connection and any restrictions made by your ISP or…

Hello, As previously mentioned the product will not sync with any 3rd party. The Wallet will only sync its data in the Bitdefender cloud and deploy it on the other Wallet installations that are made from the same account.

Hello, Glad to hear the mystery has been elucidated. If the full system scan came out clean then there is no need to worry. Might I suggest prime95 for stability testing.

Hello, Yes, you should have all the details there. Even more in the memory dump.

Hello, The Wallet will sync across supported devices. It will not sync with Dropbox or any 3rd party storage.

Hello, From the looks of it you had a system crash. Such logs can be found in Event Viewer, in your case the System log should yield more information. Also a memory dump should have been created.