Tester4321 ✭

I have a small workaround for the problem. I switched off the two VPN services in the service tab using command “msconfig”. I can still launch and use BD VPN, but without these two services I no longer get the crashes that you see in the reliability history. Since deactivating the two services, there are no longer any…

Today I installed the current, faulty version on a Windows 10 computer that had an old version of BD VPN (200 MB) installed. Immediately the error occurred when booting in the reliability history. The error affects Windows 11 and Windows 10 and all computers. Is Bitdefender already working on the problem? It's very easy to…

According to your information @Alexandru_BD, I uninstalled VPN again and unfortunately it had no effect. The app produces a fatal error every time you start Windows - only shown in the reliability history. But that was to be expected, since the VPN app on two other computers in our house has automatically updated itself to…

I tried it 4 times to send my logfile and a screenshot to your Support. But after starting sending process the "I'm not a robot checkbox" deletes my hook and wants it reset. Unfortunately, this is no longer possible as the page is still in the upload process. This is how the system hangs up. Bitdefender seems to be having…

I tried it 4 times to send my logfile and a screenshot to your Support. But after starting sending process the "I'm no robot checkbox" deletes my hook and wants it reset. Unfortunately, this is no longer possible as the page is still in the upload process. This is how the system hangs up. Bitdefender seems to be having…

Technical support asked me to install the latest version that should fix the problem. However, I have the latest version. By the way: The VPN app on my notebook has now been updated and the error now occurs there too. It's a bug that seems to affect all AV Plus devices with VPN in the latest version of the BD VPN app. Most…

Tried this several times yesterday and today.

@Flexx Its not possible to send LogFiles to BD. If I sent my file - everything seems to be allright after one Minute this is shown Verification checkbox is cleard an nothing happens. Can't set the hook twice.

@Alexandru_BD Please could you report this error in the reliability history This error is logged all the the after starting Windows 11 since Version 26.1.0.54. It has no effect on starting Windows, there's no system crash. I detected it by random looking into the reliability history.

Could someone solve the problem? @Scamp125 @Przemek Roszek

BD VPN does not update automatically on all of my computers. Only when I uninstall and reinstall it do I get the latest version. For example: One PC: 26.1.0.54 (I deleted VPN and reinstalled it) Laptop: 26.1.0.50 (no update)

Same Problem to me. I reinstalled BD today after switching from WIN 10 to WIN 11. Now this issue appears.

Heute habe ich erneut versucht, ein manuelles Update anzustoßen und es lief zu meiner Freude an. Vermutlich konnten die Techniker das Problem lösen. Danke an alle Helfenden!

@Alexandru_BD Herzlichen Dank. Wenn ich an Log-File an den Support schicke, beinhaltet dieses auch sensible Daten? Ich habe mir das Log-File angeschaut, es besitzt so viele Ordner und Unterordner, dass man nicht alles überprüfen kann.

Auf dem Windows-10-PC habe ich im Augenblick die Version 27.0.27.129 vom 30.01.2024 erhalten, auf dem Windows-11-Notebook, auf dem ich BD gerade neu installiert habe, hat sich nichts getan: 27.0.25.116.

Hallo @Alexandru_BD herzlichen Dank für deine Anleitung, der ich Schritt für Schritt gefolgt bin. Leider hat sich die Buildnummer trotz Neuinstallation nicht erhöht. Ich stecke weiterhin bei 27.0.25.116 fest. Kann es sein, dass es für Windows 11 kein Programm-Update gegeben hat, nur für Windows 10? Falls es eines geben…

Hallo @Alexandru_BD , das Problem besteht, seit ich weiß, dass es ein Programmupdate gibt, sonst wäre es mir nicht aufgefallen. Bitdefender läuft auf dem Rechner seit ein paar Jahren einwandfrei. Es gab keine PC-Wiederherstellung, keine Abstürze von BD oder dem System. Das System läuft sehr stabil. Kritische…

Ok, seems to be a uBlock Add-on problem: https://support.mozilla.org/en-US/questions/1330300

Same to me. Is this a false-positive message? Using Firefox 87 on windows 10 20H2. What to do? There are several with taht problem. So it seems to be up to Bitdefender. Someone with a solution? First time it was gitcdn.xyz - then three days silence - today gitcdn.link Checked with Malwarebytes, Spybot Search&Destroy and…