Can't Uninstall Bitdefender Antivirus Free

Sarena

I'm having problems uninstalling this program. I intend to reinstall it, but I'm having issues removing it from my computer in the first place.

I'm uninstalling it because it doesn't respond when I try to open it. It also doesn't respond when I try to uninstall it in the control panel. I can't delete the folder itself because it says I need administrator permissions, even though I do have them

I've tried to reinstall bitdefender anyway, hoping the files will at least be replaced, but it produces an error instead and doesn't install. Bitdefender 2020 gives the option to uninstall the program, but it's stuck forever on 'Uninstalling...' with no actual progress.

I've tried to boot up in safe mode to uninstall it, but the same issues persist.

What should I do?

Flexx

https://community.bitdefender.com/en/discussion/82581/cant-uninstall-bitdefender-antivirus-free

1) Restart PC in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

2) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

3) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

4) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

5) Try reinstalling bitdefender free

Keep posted.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)