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Celebrate Bitdefender With Our Exclusive 25th Anniversary Wallpapers
I have something to share with you. This year marks a very special milestone for Bitdefender: 25 years of innovation, evolution, and commitment to keeping people safer in an ever-changing digital world. Over the past quarter of a century, Bitdefender has continued to push cybersecurity forward, developing advanced…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77 and @Flexx have the authority to…
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Bitdefender Discounts: Save on Premium VPN, SecurePass and Identity Protection
We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection. Whether you're browsing on public Wi-Fi, managing dozens of passwords, or wondering if your personal data has been exposed online, these tools are designed to give you more control, more…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Switched to a Family Plan with more devices, how to install?
I had a Total Security 10 Device plan and I just purchased as Total Security 25 device family group plan. Do I have to reinstall on every machine or can I just move the machines that I have into the family group?
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Firewall rules not respected
Hello, I created rules for several applications to authorise internet access, and I created one rule to NOT ALLOW access to the internet. But this rule is often bypassed and reset to "authorised" without having changed anything! I don't understand that on every restart this one and only rule for interdiction is reset to…
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Bug: Bitdefender Firewall Alert Mode repeatedly asks to allow same unchanged application [Under investigation]
I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…
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BDLDaemon: shield.rescan walks the whole disk continuously, regardless of "Scan only new and modified files"
I'm posting this with profiler and syscall data, because every existing thread I can find on BDLDaemon CPU usage gets answered with some version of "background scanning is expected." This is not that. The product's own on-access threads sit idle more than 99% of the time while a separate rescan thread holds 83% of a core,…
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Probably phishing email received 16/09/26 [No, it's a genuine Bitdefender email]
Bitdefender outsourcing announcement to US company Constella Inc. Maybe somebody also received this email enclosed. In the first moment looks like coming from Bitdefender. Was in german language.
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Bitdefender Widget Disappeared After New UI Update
Hi, Today after an update that completely changed Bitdefender's UI (which is awful btw), the security widget that was on my desktop is gone. Also when I right-click on the Bitdefender icon in the system tray some features are gone, I can no longer see the product information with the exact dates for the last product…
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Google video results don't show TrafficLight icons + Brave Search support?
Hello everyone, Noticed something weird with TrafficLight extension and wanted to see if anyone else is getting this. Let's say, if I search youtube Taylor Swift on Google, the little green checkmarks only show up on the regular web results like the "Greatest Hits" playlist and the channel link. But the actual video…
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Ce fel de licenta windows am? 10 sau 11?
In setari imi arata windows 11 Pro 23H2,iar in integritatea calculatorului ca nu indeplineste conditiile pentru windows 11.
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How to check device list serial number in Bitdefender Gravity Zone?
Hi All, How to check serial number for all the devices list in my Gravity Zone?
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How do I fix Bitdefender no longer marking Outlook 365 email labels as safe or dangerous
My account shows that Email protection is enabled and active for my outlook email account, but I no longer see the flags on each email beginning on the 19th. The Bitdefender email activity log shows this. In the attached image there is no email protection activity for the 20th and the 21st, but I do have emails in my inbox…
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Incorrect VPN connection indicator on Android
Good evening. On my smartphone, where I have Bitdefender VPN enabled, it often shows that the VPN is connected, but in reality it isn’t — it’s trying to connect to a network. This situation can last anywhere from a short to a long time and unfortunately this is a problem because my data remains exposed while I think I’m…
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Kan Bitdefender voor problemen zorgen bij inloggen op Internetbankieren
Beste, Ik slaag er al een tijdje niet meer in om in te loggen op internetbankieren van Argenta. De kantoorhouder denkt dat Bitdefender daar voor iets zou kunnen tussenzitten. Daarom heb ik de instellingen zo aangepast dat de Antivirus tijdelijk werd uitgeschakeld en dat Safepay niet automatisch werd ingeschakeld als ik…
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Subject: Inquiry regarding "Data Collection August 2026" alert and unidentified password source
Hi Bitdefender Community, I recently received an alert under Dark Web Monitoring titled "Data Collection August 2026". The alert mentions that my email (removed by admin) was involved in a breach collection of 280,482,679 records and lists a partial password ending with 098. However, the dashboard does not show which…
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Bitdefender Security Widget Community Poll
With the rollout of the new Bitdefender experience, some of you have noticed that the familiar Security Widget is no longer available. We’ve already seen quite a bit of feedback about this change, and several community members have told us that the Widget was an important part of how they interacted with Bitdefender on a…
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Gmail certificate problem in Thunderbird
Hi, Today I've had to disable Encrypted Web Scan in Bitdefender Free to be able to collect my Gmail otherwise it complains that the certificate for imap.google.com is not from a trusted source, I did try adding the path to thunderbird to the exceptions list in BD but that did nothing. Any suggestions please? Thanks in…
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Back up drive inaccessible after Bitdefender installation
hi, I installed Bitdefender Total Security on my Windows 11 Laptop. Since the installation, I cannot back up the laptop onto a USB drive as the back up software is reporting the drive to be inaccessible. I cannot access the drive to read files but the back up software does not work.
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Anomaly Scans count keeps going up everytime I restart my phone.
Hello I am using poco f4 Android and this issue has popped up today after the update, it wasnt happening before. Everytime I restart my phone the anomaly scan radar count keeps going up even though the main scanner says everything is clean.
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How do I unlock my SecurePass Vault?
I can login to Bitdefender Central without a problem so I assume my account is not locked. However, recently I cannot unlock my SecurePass Vault. I have a 4-digit pin that no longer seems to work nor does my Master Password. How do I resolve this?
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Why Bitdefender Identity Theft Protection is only available for US customers?
Ciao perche si può solo configurare per USA? Sia da mobile che da pc solo per America.
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Having issues with a possible crypto miner on my PC
Lately I've been having issue with my computer its been shutting off and re-opening and CPU was frying… so I decided to check and there was CPU burner or crypto miner because of that my computer was slower than usua. I did a Bitdefender scan and it couldn't find it. I deleted the file but it still didn't stop the malware.…
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Can You Recover Money Sent to a Scammer?
Realizing that you’ve transferred money to a scammer can be frightening, but what you do next may make a real difference. The sooner you contact your bank, report the payment as fraud and request an urgent recall or freeze, the better the chances that the funds may still be stopped before they are moved elsewhere. This new…
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App Anomaly Detection keeps disabling itself automatically on Android
Hi everyone, I'm having an issue with Bitdefender Mobile Security on my Android device where App Anomaly Detection repeatedly turns itself off. Every time I toggle it back on, it stays active for a short while before automatically disabling itself without any error prompt or notification.
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Support web browser Vivaldi
Europe is convinced that it should become more independent from other non-European countries because of data protection and security. I selected Bitdefender because of its European roots. As I did with web browser Vivladi. When will Bitdefender incorporate European web browsers such as Vivaldi to support European autonomy?…
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Is Safepay still safe if the free VPN allotment has been used up?
I'm using it only on Win 11. I never do financial stuff on my phone. Would Safepay work with a different VPN such as Proton?
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Unable to reinstall BitDefender Total Security (BDTS) after clean install Win 11 (Sept 17 2026)
(1) Following Clean install of W11 (from an MS Account to a local account ), all attempts at installing Total Security fail - all I obtain is BD Agent whose function is doubtful. (2) Contacting support means obtaining some sort of robotic (or standard) response recommending BD Central and access to "My subscriptions" .…
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How do I see my entire vault in Bitdefender SecurePass
When I click on My Vault, I only see a random short list of items in the vault. How can I see the whole list? It recall being able to see the whole list before the recent SecurePass app update on my Mac.
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Feature Requests & Feedback for Bitdefender for Mac (v2.0.184)
Congrats to the Bitdefender team on the release of version 2.0.184 for Mac! The new updater looks great, but a few UI/UX improvements would make the user experience even smoother: Full-Screen Support: Please add a green window control button at the top-left corner so users can view the app in native full-screen mode.…
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Memory Leak: Kernel pool growth attributed to atc.sys (Active Threat Control)
SUMMARY On this machine atc.sys accumulates kernel pool memory continuously and does not return it until reboot. At 6 days uptime it held 1,242 MB across 282 distinct pool tags with 3,063,374 outstanding allocations. After a reboot it reached 357 MB within 20 minutes. The memory is never returned while Windows is running.…
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ATC4.Detection viruses
i am facing suddenly of an "atc4.detection" viruses that send dozen of programs , folders , .dll , etc.. in quarantine which is considered as a false positive i restored the quarantine , but unfortunately some files are not restored mainly because the folder of the files are deleted. its seems that atc4.detection…
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TECHNICAL BUG REPORT: SSL/TLS Interception Failure on HTTP/3 (QUIC) Protocol causing loop CAPTCHAs (Escalate to Tier 2 / Dev Team)
Dear Support Team, IMPORTANT: PLEASE ESCALATE THIS TICKET DIRECTLY TO YOUR SOFTWARE ENGINEERING / DEVELOPMENT TEAM (TIER 2 SUPPORT). I am writing to provide an important update and report a severe bug in the SSL/TLS interception engine of Bitdefender Total Security 2026 on Windows 10 IoT Enterprise 2021. THE ISSUE When the…