The Bitdefender Expert Community

With the rollout of the new Bitdefender experience, some of you have noticed that the familiar Security Widget is no longer available. We’ve already seen quite a bit of feedback about this change, and several community members have told us that the Widget was an important part of how they interacted with Bitdefender on a…

The internet has changed. Cybercriminals no longer rely only on malware and obviously dangerous websites. Today's threats hide inside search results, sponsored ads, fake online stores and convincing phishing pages designed to steal personal and financial information. Enter Bitdefender Web Sage, an agentic browser security…

On October 21, the European Commission opened proceedings examining Booking.com’s handling of fraudulent listings and phishing involving reservation and guest data. This is an investigation, not a finding of wrongdoing. Criminals can compromise accommodation accounts and send convincing payment requests containing genuine…

A device can be free of malware while its owner is being persuaded to send money to a scammer. That reality deserves more attention whenever we discuss online security. A fraudulent investment platform, a convincing impersonation call or a fake customer support conversation may succeed without installing anything on the…

Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…

AI is evolving rapidly, and we're entering a new era where AI agents can do much more than simply answer questions. They can write and execute code, access files, interact with applications, and perform complex tasks on our behalf. But with these new capabilities come new security challenges. We're excited to introduce…

I have something to share with you. This year marks a very special milestone for Bitdefender: 25 years of innovation, evolution, and commitment to keeping people safer in an ever-changing digital world. Over the past quarter of a century, Bitdefender has continued to push cybersecurity forward, developing advanced…

Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…

We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…

Is it safe to exclude games within Bitdefender? If so, which specific monitoring and scanning features can be safely exempted and through what process? Please provide a comprehensive and in depth analysis. Furthermore, which Windows files should be excluded to ensure lag free gaming without compromising system security?…

Why does VPN keep getting installed after I uninstall it? I uninstalled it a few days ago and today I noticed it got installed!!? I am using another VPN software and service. I don't need BitDefender VPN. I am using Windows 11.

with my upgraded Bitdefender product I enabled email scanning for myself and my spouse. All was well for the past couple of weeks but now I see that not all emails show the Bitdefender banner declaring them scanned and safe. Don't know why. Happening on both mine and my spouses devices.

Every time I connect my laptop I receive a screen supposedly from Bitdefender that says, "Your Bitdefender subscription has expired. Renew your subscription to continue." It gives me a button to go toward a renew subscription option, as well as an option to skip for now. In my Bitdefender settings, I have turned off the…

Hi everyone, I am trying to enable the Ransomware Remediation feature under the Protection tab in Bitdefender, but the toggle switch remains disabled/greyed out. When I attempt to switch it on, it immediately stays in the "off" position. System Details: OS: Windows 11 Pro 64-bit version 26h2 Other Features: Advanced Threat…

@Alexandru_BD Hi Wondering about the issue of only having one VPN being able to work at any one time on iOS devices and also in Bitdefender Mobile having to frequently swap between the VPN and Web Protection. Is it possible to make the local VPN used for the Web Protection as the first location in a custom double-hop VPN…

Hello. My Bitdefender Premium Security blocked twice a domain called "retraka.com". Each time, this happened while being on outlook (the windows 11 app, not the website) without clicking on any link. Microsoft Edge was closed, Bitdefender blocked retraka through webview2. What exactly is Retraka ? "retraka" sounds like…

OK - so I have read that Norton pasword import is NOT supported….wish I had been told that when I asked a bunch of question for moving from Norton……… Anyway - HOW can I create an import file and manually set it up with info from Norton. 140 accounts/passwords that I dont want to enter manually. Some articles suggested a…

My BitDefender password works fine, but when I try to add an exception it asks for another password. Is this a glitch? If not, where do I find this extra password? (And apologies if this is an FAQ - I searched for a discussion but could not find one.)

Ist auch schon bei jemandem die Benutzeroberfläche beim aktivieren und deaktivieren des Benachrichtigungsmodus in der Firewall eingefroren und konnte das Problem nur durch einen Neustart beheben? Auch einige Apps konnten danach nicht auf das Internet zugreifen.

Hello. I just set up my new laptop and the first thing I tried to install is Bitdefender Total security. BTS set up just fine and the VPN software appeared to do likewise seamlessly. But the service will not allow me to connect my VPN. I have internet service obviosuly, because that is how I downloaded the Bitdefender…

This problem seems similar to: Failure of renewal CLDApr 10, 2023 Here is copy of third 'Help!' email sent to Bitdefender Support… 'Regarding: ticket number 10116 and request for support - 'multiple failure to validate and update' My multiple attempts to follow your printed and online/chatbot instructions failed…

As the title says. System is Win 11 pro with all updates. Error for automatic updates is 1004. Updating process is a security package, Bitdefender. Any suggestions or where to start looking? Thanks, David

Hello Bitdefender, I’d like to suggest a specific security feature to help prevent browser cookie theft, which is increasingly being used to hijack Google and YouTube accounts, potentially bypassing passwords and two-factor authentication. Could Bitdefender provide protection for browser cookie and saved-password…

Should I stay signed into my Bitdefender Account all the time? I know other antivirus programs say to stay signed in for better protection. Asking as wondering if Web Sage works if not signed into my Bitdefender Account as I see it states you must be signed in so does this mean signed into my account or just signed onto my…

60% of the citizens in Belgium speaks Dutch (99.9% similar to the Netherlands). The rest is divided over mostly French and a few % German. When Bitdefender pops up something in Windows 11, it sends me to a French site (I speak / read Dutch, German, English and speak some other languages, but no French). My system settling…

Hi devs, I just installed Bitdefender Total Security on a new Windows 11 Pro desktop, however it shows in the Bitdefender Central as Windows 10:

The icons on the dashboard have gone fuzzy but still functional, how do I fix them? I’m using a pc with current Windows.

Hi devs, I've installed a new desktop with windows 11 and installed bitdefender total security on it. It shows in the windows disk manager a "Bitdefender Virtual Disk", this is normal I presume? I don't have this virtual disk on any of my other windows 10 PC's, what's this virtual disk for?

I prefer to use the native Windows 11 configuration as IPSec or IKEv2 for my non-Bitdefender VPN. I do not even have the Bitdefender VPN product installed. But with Bitdefender on my system, I can no longer use the native Windows 11 configuration for my VPN. I disabled everything in the Bitdefender suite that I could…

Hello, Tried to buy something from Amazon Now on Amazon.sa, but BD kept blocking it due to it being an infected page. "We blocked this dangerous page for your protection: [Link removed by admin] Threat name: JS:Trojan.Cryxos.17181 Dangerous pages attempt to install software that can harm the device, gather personal…

I am getting fed up having to reinstall Bitdefender after the right click scan in file explorer stops working. Any tips on this? I know reinstalling is quite easy but as safepay bookmarks can't be backed up this is a real pain!

Hello Bitdefender team, I need help with a persistent issue that is preventing me from continuing development on my personal Windows 11 computer using OpenAI Codex. What happens Bitdefender repeatedly displays “Malicious command line detected,” with the feature listed as “Antivirus.” The application is the pwsh.exe bundled…

I was away from my laptop for about 3 weeks. After I returned home and started using my laptop, I noticed this Error in Event Viewer: The bdprivmon service failed to start due to the following error: The system cannot find the file specified. Source: Service Control Manager Event ID: 7000 I started using my laptop on 11th…

I've had TurboTax 2025 installed for many months. There was a period early in the year when something in the firewall, I suppose, was blocking TurboTax, which falsely claimed it had to be activated again. Then it went away. Now it's back. I shouldn't have to turn off my antivirus suite just to use a tax program. This is…

Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!

I am using a network-based remote control package called Multiplicity from Stardock. It has several modules and uses several TCP ports. I want its traffic to be restricted to a certain subnet on my private home Ethermet that has no Internet access.. So, for each module on each machine I define a rule that restricts traffic…

I am on Bitdefender version 2.1.2. For several months, SecurePass consistently fails when asked to auto-fill a website password. A typical scenario is: I am on my HP Pavilion desktop, running the current version of Firefox. On my desktop, I have the Bitdefender Central website open, as well as my Bitdefender account…

Hello Bitdefender Experts and Community Team, I hope you are all doing well. Last year, I started a discussion suggesting the addition of the Arabic language to Bitdefender—my absolute favorite security product: 👉 As a proud and loyal member of the Bitdefender security family, I would love to gently follow up on this…

I understand market research needs to be done, but I already pay for your bundled services and have VPN for other systems. It’s silly for me to have to pay for another VPN provider because Bitdefender doesn’t support Linux, AND we can’t just download .ovpn files and configure OpenVPN. It’s 2026. Can we please figure this…