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Troubleshooting and optimizing Bitdefender products for devices running on Windows.
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Troubleshooting and fine-tuning Bitdefender products for macOS.
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How to set up Bitdefender Mobile Security and fix common issues for Android and iOS.
VPN
Guides, fixes, and extra information about Bitdefender VPN.
Product features and Ideation
Bring your ideas to the table! Show us how you'd like to see our products improved, vote on ideas from others and see them come to life.
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Scam Busters
Share your experience with the increasing prevalence of online scams, consult cybersecurity experts and learn from us how to stay safe.
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Tips on using Central account and how to manage your subscriptions.
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Featured content

Insights from Bitdefender - What does it take to secure today’s Content Creators?

In today’s digital landscape, content creators and influencers are more vulnerable than ever to cyber threats that can jeopardize years of hard work, reputation, and income. Recognizing this challenge, Bitdefender recently unveiled Security for Creators

Smarter Security Starts Here — Check our Super Sale for Essential Online Protection!

We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection.

Bitdefender together with Scuderia Ferrari HP. Get all the race reports here

A partnership born from a passion for high performance and technological innovation.

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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
Bitdefender Discounts: Save on Premium VPN, SecurePass and Identity Protection
We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection. Whether you're browsing on public Wi-Fi, managing dozens of passwords, or wondering if your personal data has been exposed online, these tools are designed to give you more control, more…
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
Bitdefender account cannot log in
Hello, my Bitdefender account cannot log in. It keeps showing that it cannot connect to the server. Could you please tell me how to resolve this? The network is completely normal.
Is DiscoverySrv.exe 27.1.1.45 buggy? [Fix rolling out]
The DiscoverySrv.exe version 27.1.1.45 that installed on my laptop on 14 August continuously is using 25% of my CPU and generating a lot of heat on the laptop. This was not an issue prior to this version being installed during the 14 August update. The file itself shows as created on 11 August. My laptop is running Windows…
Scam Protection Pro - SMS & Notification Protection unable to stay enabled on Android
Hi everyone, I'm posting to see if anyone else has encountered this issue or if the Bitdefender team can advise on a fix. Inside Bitdefender Mobile Security / Ultimate Security on Android, under the Scam Protection Pro menu, both SMS Protection and Scam Notification Protection fail to remain active. When toggling them on,…
Bug after 27.0.62.352 - all FW Rules are deleted
Today i am really angry. Bitdefender have delete all my huge FW Rules after updating. And the absolute worst case, it have deactive the "alert mode" too ! Open door for everyone. In the last years it happen more then 10 times. Only good thing is, i made a backup from the rules folder in July. When you fix this repeating…
Cancel bitdefender Subscription & Claim a Refund?
If your Bitdefender subscription is active or has recently renewed and you're not sure how to cancel it and claim a refund, don't worry—you’re not alone. I clicked “Get Help” to find guidance, checked my Bitdefender account and subscription settings, but still wasn’t sure which option would help me complete the…
How to Cancel Your bitdefender Subscription Easily?
If your Bitdefender subscription is active or approaching its renewal date and you're not sure how to cancel it easily, don't worry—you’re not alone. I clicked “Get Help” to find guidance, checked my Bitdefender account and subscription settings, but still wasn’t sure which option would help me complete the cancellation.…
how to cancel bitdefender subscription and get a refund
If your Bitdefender subscription is active or has recently renewed and you're not sure how to cancel it and request a refund, don't worry—you’re not alone. I clicked “Get Help” to find guidance, checked my Bitdefender account and subscription settings, but still wasn’t sure which option would help me complete the…
Web Protection not working on my Xioami Redmi Note 14 Pro
Dear Bitdefender Support Team and Community, I hope you are well. I am writing to request clarification regarding the availability of Web Protection on Xiaomi devices running HyperOS 3.0.302.0. I am using a Redmi Note 14 Pro with HyperOS 3.0.302.0 (Android 16), and I have found that the Accessibility menu required for…
Issues with YouTube not loading correctly with Bitdefender Anti-tracker enabled
Today I noticed that YouTube.com would not load correctly in Safari while I had the Anti-Tracker Engine enabled in Safari Settings. Would anyone know why this suddenly affected Safari? It loads fine in Chrome. MacOS version is 26.5.2, Safari version is 26.5.2 (21624.2.5.11.8) and Antivirus for MAC is version 10.3.4.12.…
Bug: Alert mode repeatedly asks to allow same unchanged application [Under Investigation]
I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…
The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
[Total Security][Firewall] File modified triggered without obvious modification
At present Firewall is showing that files are modified and wants to connect when the file is not ( at least on disk, checked with hashes ). Either an update was pushed that introduced an issue or I have a very stealthy in memory rootkit that is changing all sort of things on the fly and not stepping on disk and Bitdefender…
Built a 2nd PC now both have the same name how do I sort that one!
I have BD ‘family pack’ installed on these devices: 1.A 2009 home built win 10Pro PC that was named as ‘Alans Desktop’ 2.Julies DELL 7080 3.Julies( Laptop) 4.Normans-ASUS (Laptop) 5.Alans New A40 6.Alans-A40 2024 7.SM-A057G So that’s 7 devices. I have 8 I decided to build a new PC as the old one was running Win10Pro and…
Downgrading from Bitdefender Premium Security to Total Security
Hello, I had previously been offered an upgrade to Premium Security for the remainder of my subscription. I have determined that I don't need the extra features. How might I go about downgrading back to Total Security upon renewal? I can't seem to find any options other than buying it "new" again.
PassKey Support for Bitdefender SecurePass
Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…
Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.
Bitdefender Pre-Purchase Question
Hi, I am considering moving from Avast to BitDefender. The MAIN reason is that Avast won't leave me alone after purchasing. They are always trying to upsell to bigger and better products. Will bitDefender do this as well? If so, I might as well stay with Avast. Thanks!
Bitdefender on my windows PC does not recognize active SecurePass application on my Windows PC.
I have Bitdefender open and running on my Windows PC. I have Bitdefender SecurePass open and running on my Windows PC. When I initiate a task in Bitdefender that requires access to SecurePass, Bitdefender ignores the already OPEN SecurePass application and opens a NEW SecurePass application on my Windows PC. So, then I…
Install Bitdefender for multiple users on a Windows laptop
I have purchased Bitdefender Premium Security to use on a new laptop for my wife and I. I have installed it using the admin account (which is also my MS registered account). I have sent emails to my wife and I (using a different e-mail address), which have been received. So far so good! Now when we accept the invite, we…
Bitdefender AV Plus and Mullvad VPN Conflicting?
I was wondering if BD is aware of a conflict between the Bitdefender software and the Mullvad VPN service, particularly when Windows starts up and loads Bitdefender and I presume authenticates the user's BD account and subscription. If connected to Mullvad, upon Windows startup the BD service will fail on Windows 11…
Bitdefender SafePay incompatible with Privacy.com? [Solved]
I've just started using Safepay and Privacy.com. However, SP completely messes up the Privacy homepage — so much so that I can't even find where to log in! How do I fix this?
Riskware.repack. found from multiple App Store apps
Hi everyone! Yesterday I found out, that I have multiple apps on my Solana Seeker phone, that had riskware.repack. file in them. I had installed those apps from App Store. Are those flags legit? How serious is riskware.repack. file in this situation? How can I clean my phone after uninstalling those apps?
What if an affiliate of bitdefender uses a website which bitdefender link checker categorizes as malicious
Hello: This link is categorized as malicious by bitdefender link checker,…
How to allow a false positive in scam détection ?
How to allow a false positive in scam détection ? skills.md ans skill.md are detected as scam, but it's a filename for ai agents so i'll often receive ut...
Bitdefender events should also be in the windows event logs.
Currently virus blocking suspicious activity, etc only show in Bitdefender notifications and in Bitdefender central. However, if for some reason, malware is able to then prevent access to Bitdefender Central, there is no logging available. In this age of AI attacks I think it's essential to have multiple logging paths. For…
Family Subsciption Ultimate und Kinderprofile
Ich benötige für meine Kinderprofile ebenfalls zugriff auf bestimmte Passwörter. Ich habe bisher allerdings nicht verstanden, wie das für ein Kinderprofil funktionieren soll. Ich kann mich mit SecurePass ja nicht mit meinem eigenen Login einloggen, dann bekommt mein Kind ja alle Passwörter.
Tracking Bitdefender Open Support Tickets, is it possible?
Hi hello and good day all, I was wondering whether there's a way to track a ticket that I opened for refunds? The auto-renewal caught me off guard this month around, thanks in advance!
Easy Gold Mining - affichage intempestif publicitaire
L'application Easy Gold Mining que j'ai probablement téléchargé à mon insu et qui est invisible sur mon Android affiche sans cesse des fenêtres publicitaires. Elle n'est pas détectée par Bit Defender. Pour quelle raison ?
Bitdefender together with Scuderia Ferrari HP
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!
How to talk to a Bitdefender Support agent?
I need to talk to a Bitdefender agent regarding my renewal. How do I do that please?