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Windows
Troubleshooting and optimizing Bitdefender products for devices running on Windows.
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Troubleshooting and fine-tuning Bitdefender products for macOS.
Mobile Security
How to set up Bitdefender Mobile Security and fix common issues for Android and iOS.
VPN
Guides, fixes, and extra information about Bitdefender VPN.
Product features and Ideation
Bring your ideas to the table! Show us how you'd like to see our products improved, vote on ideas from others and see them come to life.
Enterprise Security
Managing your security solution for physical, virtual and cloud environments.
Scam Busters
Share your experience with the increasing prevalence of online scams, consult cybersecurity experts and learn from us how to stay safe.
Central and Subscriptions
Tips on using Central account and how to manage your subscriptions.
Other Products and Services
Discover more products and services that help you protect your privacy.

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Insights from Bitdefender - What does it take to secure today’s Content Creators?

In today’s digital landscape, content creators and influencers are more vulnerable than ever to cyber threats that can jeopardize years of hard work, reputation, and income. Recognizing this challenge, Bitdefender recently unveiled Security for Creators

Smarter Security Starts Here — Check our Super Sale for Essential Online Protection!

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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
Bitdefender Discounts: Save on Premium VPN, SecurePass and Identity Protection
We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection. Whether you're browsing on public Wi-Fi, managing dozens of passwords, or wondering if your personal data has been exposed online, these tools are designed to give you more control, more…
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
Cloud XDR Dashboard issues after recent update – incomplete or partially loaded panels
Hello, Since the most recent Bitdefender GravityZone / XDR Cloud update, I have been experiencing instability and inconsistent loading behavior in the Cloud Dashboard. More specifically: Several dashboard panels are not loading completely Some widgets appear partially rendered or missing data The interface occasionally…
Work Profile
Do i need to add an application here or it ll work auto? Bitdefender's Game Mode automatically activates when a game is launched, so the purpose of the Application List remains unclear. Furthermore, I'm unable to add the Windows 10 Store version of CapCut to this list, as it's not discoverable in the search. What is the…
Bitdefender AV Plus and Mullvad VPN Conflicting?
I was wondering if BD is aware of a conflict between the Bitdefender software and the Mullvad VPN service, particularly when Windows starts up and loads Bitdefender and I presume authenticates the user's BD account and subscription. If connected to Mullvad, upon Windows startup the BD service will fail on Windows 11…
The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
I suspect this is someone imitating Bitdefender.
I received this email today. I suspect it is a fake because I signed in to my Bitdefender account on my desktop and on my browser, and I don't see a new alert. The alerts I have are all around websites I was visiting today.
Feature Request: Option to archive, clear, or dismiss resolved Dark Web Monitoring alerts
Hi Bitdefender Team & Community, I have completed all recommended steps (changing passwords, enabling 2FA) for several historic breach alerts shown under Central > Digital Footprint > Dark Web Monitoring. Even after verifying my accounts and securing them, these alerts continue to occupy the main view on the dashboard. It…
Buna ziua. Am un PC cu Windows 11 Pro. Asa apare in setarile lui. In setarile Bitdefender Internet Security,apare ca fiind Windows
Buna ziua. Am un PC cu Windows 11 Pro. Asa apare in setarile lui. In setarile Bitdefender Internet Security apare ca fiind Windows 10. Sunt confuz.
Family Subsciption Ultimate und Kinderprofile
Ich benötige für meine Kinderprofile ebenfalls zugriff auf bestimmte Passwörter. Ich habe bisher allerdings nicht verstanden, wie das für ein Kinderprofil funktionieren soll. Ich kann mich mit SecurePass ja nicht mit meinem eigenen Login einloggen, dann bekommt mein Kind ja alle Passwörter.
App Anomaly Detection keeps disabling itself automatically on Android
Hi everyone, I'm having an issue with Bitdefender Mobile Security on my Android device where App Anomaly Detection repeatedly turns itself off. Every time I toggle it back on, it stays active for a short while before automatically disabling itself without any error prompt or notification.
PC App Store
I recently went to download WinMerge and somehow became infected with PC App Store adware. I was unable to remove the AlwaysOnTop subscription form or stop the program from Task Manager. After numerous tries of SafeMode starts I was finally able to get in. I tried a full system scan and BitDefender reported system clean.…
Accessing amazon.com using VPN
US-based here. Until a month ago or so, I was able to access Amazon while connected via VPN. Now, I cannot. I have added amazon.com to the split-tunnelling settings, however, this does not help. I have to disconnect VPN in order to access amazon.com. I've tried connecting to various locations in the US. No joy. Please,…
Is DiscoverySrv.exe 27.1.1.45 buggy? [Fix rolling out]
The DiscoverySrv.exe version 27.1.1.45 that installed on my laptop on 14 August continuously is using 25% of my CPU and generating a lot of heat on the laptop. This was not an issue prior to this version being installed during the 14 August update. The file itself shows as created on 11 August. My laptop is running Windows…
Game Profile - Update check interval reverting to 1hr
When auto profile triggers game mod the update interval is configured as 12 hrs which sometimes switch backs to one hour ( after shutting down the game ) and some times it does not. happening for many months, reported several times here.
Bug after 27.0.62.352 - all FW Rules are deleted
Today i am really angry. Bitdefender have delete all my huge FW Rules after updating. And the absolute worst case, it have deactive the "alert mode" too ! Open door for everyone. In the last years it happen more then 10 times. Only good thing is, i made a backup from the rules folder in July. When you fix this repeating…
PassKey Support for Bitdefender SecurePass
Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…
Bitdefender account cannot log in - "Unable to connect to the server" error
Hello, my Bitdefender account cannot log in. It keeps showing that it cannot connect to the server. Could you please tell me how to resolve this? The network is completely normal.
Bitdefender Virtual Disk - need an option to disable
Hi, The Bitdefender Virtual Disk is causing me a ton of issues with system checks for online certifications, I’ve also emailed support about this. The system checks carried out by the online test provider are flagging my laptop as being a virtual machine due to the vhd that bitdefender has created, and I cannot enter the…
Email Spam Filtering - Bitdefender Antispam question
I have Total Security and keep reading that it's great at filtering spam emails. But all I see within Bitdefender is email protection as in stopping dangerous emails. If it has actual spam filtering beyond just dangerous emails, can you tell me why I can't find it within the program? Thanks, Linche
Scam Protection Pro - SMS & Notification Protection unable to stay enabled on Android
Hi everyone, I'm posting to see if anyone else has encountered this issue or if the Bitdefender team can advise on a fix. Inside Bitdefender Mobile Security / Ultimate Security on Android, under the Scam Protection Pro menu, both SMS Protection and Scam Notification Protection fail to remain active. When toggling them on,…
Web Protection not working on my Xioami Redmi Note 14 Pro
Dear Bitdefender Support Team and Community, I hope you are well. I am writing to request clarification regarding the availability of Web Protection on Xiaomi devices running HyperOS 3.0.302.0. I am using a Redmi Note 14 Pro with HyperOS 3.0.302.0 (Android 16), and I have found that the Accessibility menu required for…
Issues with YouTube not loading correctly with Bitdefender Anti-tracker enabled
Today I noticed that YouTube.com would not load correctly in Safari while I had the Anti-Tracker Engine enabled in Safari Settings. Would anyone know why this suddenly affected Safari? It loads fine in Chrome. MacOS version is 26.5.2, Safari version is 26.5.2 (21624.2.5.11.8) and Antivirus for MAC is version 10.3.4.12.…
Bug: Alert mode repeatedly asks to allow same unchanged application [Fixed in v27.0.62.352]
I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…
[Total Security][Firewall] File modified triggered without obvious modification
At present Firewall is showing that files are modified and wants to connect when the file is not ( at least on disk, checked with hashes ). Either an update was pushed that introduced an issue or I have a very stealthy in memory rootkit that is changing all sort of things on the fly and not stepping on disk and Bitdefender…
Downgrading from Bitdefender Premium Security to Total Security
Hello, I had previously been offered an upgrade to Premium Security for the remainder of my subscription. I have determined that I don't need the extra features. How might I go about downgrading back to Total Security upon renewal? I can't seem to find any options other than buying it "new" again.
Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.
Bitdefender Pre-Purchase Question
Hi, I am considering moving from Avast to BitDefender. The MAIN reason is that Avast won't leave me alone after purchasing. They are always trying to upsell to bigger and better products. Will bitDefender do this as well? If so, I might as well stay with Avast. Thanks!
Bitdefender on my windows PC does not recognize active SecurePass application on my Windows PC.
I have Bitdefender open and running on my Windows PC. I have Bitdefender SecurePass open and running on my Windows PC. When I initiate a task in Bitdefender that requires access to SecurePass, Bitdefender ignores the already OPEN SecurePass application and opens a NEW SecurePass application on my Windows PC. So, then I…
Install Bitdefender for multiple users on a Windows laptop
I have purchased Bitdefender Premium Security to use on a new laptop for my wife and I. I have installed it using the admin account (which is also my MS registered account). I have sent emails to my wife and I (using a different e-mail address), which have been received. So far so good! Now when we accept the invite, we…
Bitdefender SafePay incompatible with Privacy.com? [Solved]
I've just started using Safepay and Privacy.com. However, SP completely messes up the Privacy homepage — so much so that I can't even find where to log in! How do I fix this?
Riskware.repack. found from multiple App Store apps
Hi everyone! Yesterday I found out, that I have multiple apps on my Solana Seeker phone, that had riskware.repack. file in them. I had installed those apps from App Store. Are those flags legit? How serious is riskware.repack. file in this situation? How can I clean my phone after uninstalling those apps?