-
Celebrate Bitdefender With Our Exclusive 25th Anniversary Wallpapers
I have something to share with you. This year marks a very special milestone for Bitdefender: 25 years of innovation, evolution, and commitment to keeping people safer in an ever-changing digital world. Over the past quarter of a century, Bitdefender has continued to push cybersecurity forward, developing advanced…
-
Bitdefender Discounts: Save on Premium VPN, SecurePass and Identity Protection
We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection. Whether you're browsing on public Wi-Fi, managing dozens of passwords, or wondering if your personal data has been exposed online, these tools are designed to give you more control, more…
-
Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
-
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
-
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
-
Can Bitdefender find the csrss.exe trojan?
In the past week, my printer driver suddenly disappeared. The printer site does not allow me to download a new one. When I talked with the company, they claimed that I had a csrss.exe trojan. I ran a full computer scan. Bitdefender said i was clean. I found the files that included the string (including the ones that should…
-
I suspect this is someone imitating Bitdefender.
I received this email today. I suspect it is a fake because I signed in to my Bitdefender account on my desktop and on my browser, and I don't see a new alert. The alerts I have are all around websites I was visiting today.
-
Fire Wall Rules -default settings
Is there a way to check to see if my rules on my Fire Wall settings are default, asking as I do not seem to be getting some notifications that I used to get prior. I only see the option to reset rules, when I open it I get a box that says Confirm Operation, then reads -The current rule set will be deleted and the default…
-
How to start the VPN app minimized
Good evening. Because I choose to never shut down Windows — as that way I can continue my work right where I left off — I'm limited to restarts caused by Windows Update. So whenever the system resumes from hibernation, I find the main VPN window open, ready to reconnect. Since this happens so often, it's become annoying to…
-
Bug: Alert mode repeatedly asks to allow same unchanged application [Fixed in v27.0.62.352]
I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…
-
The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
-
False positive: entire domain kaizenconsult.es blocked as Phishing (Antiphishing module)
I have already submitted this through the online form and received a case acknowledgement, but the impact has escalated since and I would be grateful for any help getting it looked at. The problem: the entire registrable domain kaizenconsult.es is being blocked as a phishing page by the Antiphishing module, across all…
-
Printer test pages not working – could Bitdefender be blocking them?
Hi everyone, I recently noticed that my printer sometimes doesn’t respond when I try to print test pages or simple documents on my Windows PC. Everything works fine if I temporarily disable antivirus protection, so I’m wondering if Bitdefender might be interfering with the print jobs. For context, the printers I’m using…
-
Is DiscoverySrv.exe 27.1.1.45 buggy? [Fix rolling out]
The DiscoverySrv.exe version 27.1.1.45 that installed on my laptop on 14 August continuously is using 25% of my CPU and generating a lot of heat on the laptop. This was not an issue prior to this version being installed during the 14 August update. The file itself shows as created on 11 August. My laptop is running Windows…
-
How do I disable Bitdefender VPN on my Home private network? (Wi-Fi Advisor settings)
I am trying to set up my Bitdefender VPN so that does not connect on my home (private) network. How do I disable the 'Always on' setting?
-
Bug: Bitdefender not starting correctly on PC Boot
Hi, after updating to build 27.0.62.352 bitdefender sometimes doesn't startup correctly after the pc has been shutdown for the night. On first boot the icon will appear but it will say "Bitdefender services are loading" when opening the interface will prompt the user with a login screen and the services will never start.…
-
Feature Request: Option to archive, clear, or dismiss resolved Dark Web Monitoring alerts
Hi Bitdefender Team & Community, I have completed all recommended steps (changing passwords, enabling 2FA) for several historic breach alerts shown under Central > Digital Footprint > Dark Web Monitoring. Even after verifying my accounts and securing them, these alerts continue to occupy the main view on the dashboard. It…
-
With regard to the new Bitdefender interface on MacOS, how can you tell when definition updates are successfully downloaded?
On the prior interface, the activity "overview" showed when updates were installed. Can we expect the same functionality in this new interface? Or somewhere else? I have been running 36 hours with no visible definition updates yet, but I allow for the possibility of this being silent in the background. Would still be nice…
-
Scam Protection Pro - SMS & Notification Protection unable to stay enabled on Android
Hi everyone, I'm posting to see if anyone else has encountered this issue or if the Bitdefender team can advise on a fix. Inside Bitdefender Mobile Security / Ultimate Security on Android, under the Scam Protection Pro menu, both SMS Protection and Scam Notification Protection fail to remain active. When toggling them on,…
-
App Anomaly Detection keeps disabling itself automatically on Android
Hi everyone, I'm having an issue with Bitdefender Mobile Security on my Android device where App Anomaly Detection repeatedly turns itself off. Every time I toggle it back on, it stays active for a short while before automatically disabling itself without any error prompt or notification.
-
Family Subsciption Ultimate und Kinderprofile
Ich benötige für meine Kinderprofile ebenfalls zugriff auf bestimmte Passwörter. Ich habe bisher allerdings nicht verstanden, wie das für ein Kinderprofil funktionieren soll. Ich kann mich mit SecurePass ja nicht mit meinem eigenen Login einloggen, dann bekommt mein Kind ja alle Passwörter.
-
Unable to watch HBO Max when connected to Bitdefender VPN
US-based here. Friday I was able to watch HBOMAX while VPN'd to Atlanta. Today, I cannot. Tried numerous VPN locations. Tried numerous protocols. Uninstalled. Reinstalled. No joy. Did HBO tighten down over the weekend or did something change on the Bitdefender side?
-
Accessing Amazon.com using Bitdefender VPN
US-based here. Until a month ago or so, I was able to access Amazon while connected via VPN. Now, I cannot. I have added amazon.com to the split-tunnelling settings, however, this does not help. I have to disconnect VPN in order to access amazon.com. I've tried connecting to various locations in the US. No joy. Please,…
-
Repeated SecurePass Login Requests EACH PC EVERY SINGLE DAY
I have multiple PCs that I use throughout a given day and I use SecurePass on all of them. Sadly, I repeatedly see this request EVERY DAY when I first open up Firefox. If this is the way this is going to be, I think I'm gonna leave Bitdefender and find other alternatives. Just when I thought we had this issue handled,…
-
PC App Store app - how to get rid of adware
I recently went to download WinMerge and somehow became infected with PC App Store adware. I was unable to remove the AlwaysOnTop subscription form or stop the program from Task Manager. After numerous tries of SafeMode starts I was finally able to get in. I tried a full system scan and BitDefender reported system clean.…
-
Buna ziua. Am un PC cu Windows 11 Pro dar in Bitdefender figureaza ca Windows 10.
Buna ziua. Am un PC cu Windows 11 Pro. Asa apare in setarile lui. In setarile Bitdefender Internet Security apare ca fiind Windows 10. Sunt confuz.
-
How to Install Your Bitdefender Security Solution on Windows
This article guides you on how to install Bitdefender on Windows OS. Before proceeding with the installation, make sure your PC meets the system requirements. https://www.bitdefender.com/consumer/support/answer/28558/ You can also watch the steps presented in the video below: As always, feel free to ask any questions in…
-
I have a question about text and email notifications when using Bitdefender Mobile Security
I am a longtime Bitdefender subscriber and i have one thing that is driving me nuts. It is the scam email notifications that have gotten to the point it is crazy! I will be typing a text and i will get a notification popup about a phishing email and i want to block that text without turning off all text message…
-
Feature request for FIDO2 support
It would be great if MFA for Bitdefender Central supported FIDO2 Secure Pass Master password should be complex and possibly difficult to remember! Why not offer second option to unlock vault using FIDO2.
-
Bitdefender AV Plus and Mullvad VPN Conflicting?
I was wondering if BD is aware of a conflict between the Bitdefender software and the Mullvad VPN service, particularly when Windows starts up and loads Bitdefender and I presume authenticates the user's BD account and subscription. If connected to Mullvad, upon Windows startup the BD service will fail on Windows 11…
-
Game Profile - Update check interval reverting to 1hr
When auto profile triggers game mod the update interval is configured as 12 hrs which sometimes switch backs to one hour ( after shutting down the game ) and some times it does not. happening for many months, reported several times here.
-
Bug after 27.0.62.352 - all FW Rules are deleted
Today i am really angry. Bitdefender have delete all my huge FW Rules after updating. And the absolute worst case, it have deactive the "alert mode" too ! Open door for everyone. In the last years it happen more then 10 times. Only good thing is, i made a backup from the rules folder in July. When you fix this repeating…
-
PassKey Support for Bitdefender SecurePass
Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…
-
Bitdefender account cannot log in - "Unable to connect to the server" error
Hello, my Bitdefender account cannot log in. It keeps showing that it cannot connect to the server. Could you please tell me how to resolve this? The network is completely normal.
-
Bitdefender Virtual Disk - need an option to disable
Hi, The Bitdefender Virtual Disk is causing me a ton of issues with system checks for online certifications, I’ve also emailed support about this. The system checks carried out by the online test provider are flagging my laptop as being a virtual machine due to the vhd that bitdefender has created, and I cannot enter the…