The Bitdefender Expert Community

With the rollout of the new Bitdefender experience, some of you have noticed that the familiar Security Widget is no longer available. We’ve already seen quite a bit of feedback about this change, and several community members have told us that the Widget was an important part of how they interacted with Bitdefender on a…

Some of Bitdefender Latest Handy Tools You Should Check Out. Bitdefender has released several useful tools recently that can help users stay safer online. Below are a few worth bookmarking: 1) Bitdefender Scamio: https://www.bitdefender.com/en-us/consumer/scamio Bitdefender Scamio is the next-gen AI chatbot created and…

The internet has changed. Cybercriminals no longer rely only on malware and obviously dangerous websites. Today's threats hide inside search results, sponsored ads, fake online stores and convincing phishing pages designed to steal personal and financial information. Enter Bitdefender Web Sage, an agentic browser security…

On October 21, the European Commission opened proceedings examining Booking.com’s handling of fraudulent listings and phishing involving reservation and guest data. This is an investigation, not a finding of wrongdoing. Criminals can compromise accommodation accounts and send convincing payment requests containing genuine…

A device can be free of malware while its owner is being persuaded to send money to a scammer. That reality deserves more attention whenever we discuss online security. A fraudulent investment platform, a convincing impersonation call or a fake customer support conversation may succeed without installing anything on the…

Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…

I have something to share with you. This year marks a very special milestone for Bitdefender: 25 years of innovation, evolution, and commitment to keeping people safer in an ever-changing digital world. Over the past quarter of a century, Bitdefender has continued to push cybersecurity forward, developing advanced…

Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…

We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…

I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…

I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…

Hi, probably picked wrong category, sorry. Not an IT person. I have been trying to run Big Fish Game manager and download my games. Had all sorts of problems but today when I tried to install a game direct from the game manager it came up with this message: Can anyone give me a fools guide where in bitdefender I can add…

Why in "The wide, wide world of sports" would you make a great new window unsizeable? Sheesh.

Identity Protection Alert Provides No Actionable Guidance I recently received an Identity Protection alert informing me that my email address had been found in a breach collection and recommending that I "change the passwords associated with this email address." The problem is that the recommendation is essentially…

Sent to me today: Bitdefender Support Center <bdsupport@tickets.bitdefender.com>

For those of us who use a Linux Distro (Chromium browser), or use Windows Defender (including in hardened mode) may appreciate the ability to buy Web Sage as a stand alone Premium version for all that it offers, without having to upgrade to Total from AV Plus, or buy a Bitdefender Total version. Especially since Firefox…

I asked for a refund because I didn’t know about the automatic renewal and I was planning for this year to use a free Windows defender if it’s possible to make it quick I will be very happy, I really need this money for important matter in my life because I don’t have money.

Hello, from 3 days my securepass extension in firefox doesn't work anymore, even if in the web app Bitdefender central I'm able to login, but with firefox extension I have this message :

Hello, do the email or web protection features in Bitdefender Home (including the free version) and/or the Bitdefender Web Sage extension protect the user against "pixel tracking" attacks?

I have been trying to access a particular page on a vendor's site (www.keebforce.com) and have been getting a blocking message from Bitdefender for Phishing attempts. The main site loads fine w/o warnings, this seems to only happen when I try to access some of the subpages. After some digging it seems the site owner has…

I have a newish phone, and I was thinking, I don't have b.d. on it, so went to see how I did it before…well, signed in, and saw 5 devices. I have 2 desktops, but it looks like I have 3. Deleted the old phone, but on top of 3 desktops I had a Nexus 7 showing up, which…I don't have. deleted that too. still showing 3 devices,…

The page https://heypocket.com/products/launch?variant=50910360437024&section_id=template--27088765387040__instant-3c3EuHnlr5uA9CHl has been detected with suspicious activity. It is not recommended to continue browsing this website.

Hello Bitdefender team, I need help with a persistent issue that is preventing me from continuing development on my personal Windows 11 computer using OpenAI Codex. What happens Bitdefender repeatedly displays “Malicious command line detected,” with the feature listed as “Antivirus.” The application is the pwsh.exe bundled…

Hello, BD Experts! My annual sub renewed 15 days ago, and I decided to switch to the Family Plan since it covers 5 accounts / 25 devices and includes Password Manager for all 5 accounts (screenshot 1, from Bitdefender's own support page comparing Family vs Individual plans:…

I had thought my laptop was stolen and had triggered the wipe command. The laptop was off but eventually it was found safe. I will be doing an offline backup just in case. Is there any way to cancel the wipe command from Central before I turn on the laptop to avoid the wipe command. The laptop was off when the command was…

AI is evolving rapidly, and we're entering a new era where AI agents can do much more than simply answer questions. They can write and execute code, access files, interact with applications, and perform complex tasks on our behalf. But with these new capabilities come new security challenges. We're excited to introduce…

Today, while my desktop (Windows 10) was running, my local area experienced an electrical power outage. After power was restored I started the computer and resumed my work. After opening the Bitdefender app I noticed the scheduled update time (updates scheduled every 1 hour) had lapsed and no update initiated. Upon opening…

I recently installed Bitdefender on several family pc's and laptops. A vulnerability scan indicated there was a low level threat with my Wi-Fi. Upon looking at the details, I noted that Bitdefender recognized my Wi-Fi was encrypted, but it claimed I have no password. Every time I connect to the Wi-Fi I get an annoying…

I believe that humor and laughter should always be part of our daily lives. As E.E. Cummings used to say: "The most wasted of all days is one without laughter". No matter where you are, you deserve a good laugh. My proposal for you from this day onwards is to have our own happy place within this Community and share the…

What do you think about Bitdefender offering flexible subscriptions? With flexible subscriptions I mean, you, being able to choose, which components you want to use and which not. For example Antivirus and VPN but no Password Manager and 10 devices.

Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!

Hello, As shown in the image, the app does not display the flag icon and the IP address, after running continuously for some time. However, all other indicators show that it is connected properly. I would like to know if there is indeed a secure connection or if this is a bug that might be leaving my data exposed.

I hope that the Arabic language will be available in the next updates so that I can use the product smoothly.

Hello Bitdefender Experts and Community Team, I hope you are all doing well. Last year, I started a discussion suggesting the addition of the Arabic language to Bitdefender—my absolute favorite security product: 👉 As a proud and loyal member of the Bitdefender security family, I would love to gently follow up on this…

Mon VPN se déconnecte tout le temps et j'ai le message suivant: La connexion au VPN a été interrompue à cause d'une erreur : 301 (disconnected error). J'ai désinstallé et réinstallé mon application et rien n'a changé, j'ai le même problème. Que faire pour que mon VPN demeure connecté ?

Bitdefender Safepay keeps popping up on my PC even though I've turned off every Safepay setting your support articles mention. Please don't reply with the standard "turn off Safepay notifications" steps or "uninstall and reinstall." I've done both, and your own community forum shows those steps don't fix this for many…

Receiving non stop warnings that Bitdefender is not protecting me, even though I still have 70+ days before renewal. Is this a marketing ploy, or am I really not covered? Very annoying…

IK Multimedia is a software and hardware business selling music plug ins and physical devices. Their page brings up multiple threat warnings linked to shopify which handles payment transactions and access to customer purchases and licensing. Are these threats legitimate or is there something lurking on their page?…

Hi everyone, If I change my e-mail in my account will this log my linked devices out and will I have to relog them? Also I have a few tickets with bitdefender support at the moment will these tickets then go to the new mail address or still to the old one?