The Bitdefender Expert Community

Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…

With the rollout of the new Bitdefender experience, some of you have noticed that the familiar Security Widget is no longer available. We’ve already seen quite a bit of feedback about this change, and several community members have told us that the Widget was an important part of how they interacted with Bitdefender on a…

Some of Bitdefender Latest Handy Tools You Should Check Out. Bitdefender has released several useful tools recently that can help users stay safer online. Below are a few worth bookmarking: 1) Bitdefender Scamio: https://www.bitdefender.com/en-us/consumer/scamio Bitdefender Scamio is the next-gen AI chatbot created and…

The internet has changed. Cybercriminals no longer rely only on malware and obviously dangerous websites. Today's threats hide inside search results, sponsored ads, fake online stores and convincing phishing pages designed to steal personal and financial information. Enter Bitdefender Web Sage, an agentic browser security…

A device can be free of malware while its owner is being persuaded to send money to a scammer. That reality deserves more attention whenever we discuss online security. A fraudulent investment platform, a convincing impersonation call or a fake customer support conversation may succeed without installing anything on the…

I have something to share with you. This year marks a very special milestone for Bitdefender: 25 years of innovation, evolution, and commitment to keeping people safer in an ever-changing digital world. Over the past quarter of a century, Bitdefender has continued to push cybersecurity forward, developing advanced…

Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…

We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…

Harmless authorization test thread created by temporary test account 73e89881. No user content involved.

I changed a few settings recently (I don't remember specifically which settings I changed, but it might have something to do with 2FA) and now every time I click the SecurePass icon in a Username or Password field on any website, it requires me to use my passkey to log into my Vault. Initially, it worked. It was tedious,…

I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…

Hello, As shown in the image, the app does not display the flag icon and the IP address, after running continuously for some time. However, all other indicators show that it is connected properly. I would like to know if there is indeed a secure connection or if this is a bug that might be leaving my data exposed.

Hello, I want to ask about the future of Virus Scanner Plus, the paid version on the Mac App Store. As far as I know, Virus Scanner Plus is still an Intel app. On my Apple Silicon Mac, it still runs through Rosetta 2. And Apple has said macOS 27 is the last version with full Rosetta 2 support. From macOS 28, expected fall…

Hi guys, Not sure what I did or how I did it, but now when I try to log in to any app or site using Secure Pass, I get the attached passkey prompt. I can't seem to find this as a setting in the app. Any help to remove it would be great. Thanks for your time Ben

Bonjour, j'ai installé Bitdefender récemment, et chaque virus détecté est signalé en bas à droite de mon écran. Je voudrais savoir comment éradiquer cela, car à chaque fois ça m'ouvre une page sur mon écran; Et c'est très néfaste quand vous travaillez sur le PC. Bitdefender bloque plus de 100 virus ou trojans par jour.…

Receiving non stop warnings that Bitdefender is not protecting me, even though I still have 70+ days before renewal. Is this a marketing ploy, or am I really not covered? Very annoying…

I use a beta version of Bitdefender on my phone. And yesterday there was an update and… everything changed almost but not in a good way. Biggest issues are these; there is no reports now. I used to check every single scan easily in the app and I could see if any app is updated or installed in the backgroun which everyone…

What is the best way for me to contact Bitdefender? I need to how to find out how to remove all malware from my computer that somehow bypassed Bitdefender's security system. The malware was able to connect to three of my bank accounts and create major problems. I completed a full scan but I don't believe any of the malware…

Whenever I reboot and, I think, whenever I just close and reopen Firefox it asks me to login to Bitdefender first and then login to SecurePass. I have not met another password Manager which requires me to login with two different logins to access my vault. Surely SecurePass extensions, mine is in Firefox, should only…

I'm experiencing an issue with an online exam provider's application. I need to take an online certification exam using my Windows 11 laptop, but the application keeps detecting my laptop as if it's running in a virtual machine and won't let me proceed. While troubleshooting, I noticed that Bitdefender has installed a…

After the last update of Bitdefender, Antivirus Free now seems to have an expiry date. All my devices now show the same. I have noticed that the VPN now seems to be integrated, where as before it ran as a separate app and could be deleted, which I used to do. I don't know if it's this, that has caused a problem. Anyone…

I have a newish phone, and I was thinking, I don't have Bitdefender on it, so went to see how I did it before…well, signed in, and saw 5 devices. I have 2 desktops, but it looks like I have 3. Deleted the old phone, but on top of 3 desktops I had a Nexus 7 showing up, which…I don't have. deleted that too. still showing 3…

Why in "The wide, wide world of sports" would you make a great new window unsizeable? Sheesh.

I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…

That's it just the feature to allow the pc to automatically shutdown after a full system scan completes.

Hello, Do the email or web protection features in Bitdefender Home (including the free version) and/or the Bitdefender Web Sage extension protect the user against "pixel tracking" attacks?

Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…

Many times I get the error message "Access Denied". This happens to websites that I routinely visit, such as Duke Energy and even Amazon. Sometimes I turn off the VPN and I can get through. I have a Macbook Air and Brave. Is there a better work around than having to turn off the VPN? I am open to suggestions. I have had…

I'm experiencing a login issue with Old School RuneScape when using RuneLite through the Jagex Launcher while Bitdefender VPN is enabled. The problem: With Bitdefender VPN disconnected, RuneLite and the Jagex Launcher work perfectly, and I can log in immediately. With Bitdefender VPN connected, the Jagex Launcher opens…

Sent to me today: Bitdefender Support Center <bdsupport@tickets.bitdefender.com>

I can't get my file shredder to delete a file. When I click for more information it says file not found but, I can go open and look at the file I want to delete. It's not on an internet storage, it's local drive C in my downloads folder. I had deleted other files before that and at the same time, selected multiples to…

I asked for a refund because I didn’t know about the automatic renewal and I was planning for this year to use a free Windows defender if it’s possible to make it quick I will be very happy, I really need this money for important matter in my life because I don’t have money.

Identity Protection Alert Provides No Actionable Guidance I recently received an Identity Protection alert informing me that my email address had been found in a breach collection and recommending that I "change the passwords associated with this email address." The problem is that the recommendation is essentially…

I like to install the VPN on my Samsung smartTV so I can cast programm's from different countries. Is there a way to do this?

Hi, The Bitdefender Virtual Disk is causing me a ton of issues with system checks for online certifications, I’ve also emailed support about this. The system checks carried out by the online test provider are flagging my laptop as being a virtual machine due to the vhd that bitdefender has created, and I cannot enter the…

I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…

Hi, probably picked wrong category, sorry. Not an IT person. I have been trying to run Big Fish Game manager and download my games. Had all sorts of problems but today when I tried to install a game direct from the game manager it came up with this message: Can anyone give me a fools guide where in bitdefender I can add…

For those of us who use a Linux Distro (Chromium browser), or use Windows Defender (including in hardened mode) may appreciate the ability to buy Web Sage as a stand alone Premium version for all that it offers, without having to upgrade to Total from AV Plus, or buy a Bitdefender Total version. Especially since Firefox…