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Troubleshooting and optimizing Bitdefender products for devices running on Windows.
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Guides, fixes, and extra information about Bitdefender VPN.
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Share your experience with the increasing prevalence of online scams, consult cybersecurity experts and learn from us how to stay safe.
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Bitdefender Launches Global Campaign to Combat AI-Driven Scams Targeting Families

Bitdefender has launched a bold awareness campaign called “They Wear Our Faces” to shine light on how AI-driven fraud is evolving, and how it’s turning trust into a weapon.

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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

Bitdefender Latest Handy Tools
Some of Bitdefender Latest Handy Tools You Should Check Out Bitdefender has released several useful tools recently that can help users stay safer online. Below are a few worth bookmarking: 1) Bitdefender Scamio: https://www.bitdefender.com/en-us/consumer/scamio Bitdefender Scamio is the next-gen AI chatbot created and…
Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
Updates on Frequently Requested Bitdefender Products & Features
Dear Bitdefender Community Members, Over the past months, we’ve noticed a growing number of requests and discussions regarding the introduction or return of various Bitdefender products and features. As these topics continue to appear across multiple threads, this post serves as an official reference and consolidated…
Hiring season = scam season. Fake recruiters are back (and it starts with email)
Hey everyone! I’m Alina, part of the Bitdefender team. I spend a lot of my time digging into online scams (even talking to scammers sometimes), and reporting on the latest tricks used to fool netizens. After a while, you start to notice patterns… and also how quickly these scams spread once they start working. That’s why I…
New Year, new scams: the biggest fraud patterns emerging in 2026
Online scams continue into 2026 and they are evolving. We’re seeing a noticeable rise in schemes that combine believable impersonation with faster payment methods and mobile-first tricks, making them harder to spot and easier to fall for. This thread pulls together the most common scam patterns showing up in early 2026,…
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
A very basic question about the Premium Security package
I currently use the Total Security package but consider to try the family subscription for Premium Security package (5 accounts and 25 devices) with the next renewal for VPN. I just have one question. It says "Password Manager 5X" (doesn't matter as I use 1Password for that) but it says "VPN 1X", which is the same as for…
Duo Desktop error b/c Windows Defender not seen
I just purchased Bitdefender to provide additional security. However my work requires that we verify system security using Duo Desktop. The Duo Desktop requires us to use Windows Defender before it will operate. From my browsing in these forums, it appears Bitdefender disables Windows Defender when it installs. But is…
Suggestions to Call Blocker feature
Hello! I want to suggest two features to Call Blocker feature. Block phone numbers that begin with. In Spain phone numbers has 9 digits (without country code). So it would be great that I can block phones that begin with any number of digits. I.e: 910 xx xx xx it would block 1 million numbers, 910 12 xx xx will block…
bitdefender services are loading appear, please wait.
After restarting the computer, I hovered over the bitdefender icon with the letter B in the toolbox and the words bitdefender services are loading appear, please wait. After I waited about 40 seconds, it still appeared that the bitdefender service was loading when I hovered over the letter B icon, but about 1 minute and 30…
Can't Format SD Card after Immunization
Man, this is frustrating….. I stupidly let Bitdefender immunize an SD card and now, I can't delete anything from, change drive letter or even format it. It is now useless as I can find no way to remove the 'write protected' status from it. Tried a suggestion on here to change the drive letter and use Guiformat, but I can't…
B.D, Vpn is showing a false time of connectivity
Right after few secs of connection. plz fix
Incorrect traffic amount in bitdefender VPN stats issue
Hi everyone, I have bitdefender VPN premium and it shows an incorrect download traffic amount. It shows the traffic for the last month/week as 52GB when windows only shows 12GB of traffic that month. This PC is a fresh windows 10 install for about a week now and I know I did not have 52GB of traffic in the last week as the…
securepass chrome plugin.
hi folks. just recently my autofill feature is not working in my chrome browser plugin. The pop up with my login credentials appears on screen however, when i try to click on one of the options it does not populate the login form. Everything seems to be upto date and the plugin is showing as working. I am not sure what i…
Bitdefender VPN seems to block many email messages and legitimate web sites from loading
Bitdefender VPN seems to block some email messages (they come up as "no content" unless I turn VPN off) and legitimate web sites from loading (the sites simply time out, just plain won't load). This includes messages from legitimate companies with whom I have accounts, and from some friends, as well as from our synagogue.…
Who wants to use Bitdefender Premium VPN services on Apple TV?
I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…
Where can I see the scan logs?
I ran a full scan on my PC last night, but went to bed before it finished. When I got up this morning, my PC appears to have restarted. I did not have the scan completed screen that I normally get. I am unable to locate where the scan log was saved.
Can you get scammed just by replying “STOP” to a text message?
There’s been a lot of buzz around this question lately: Can you get scammed just by replying “STOP” to a text message? Short answer? Yes — you can. Not because typing STOP instantly gives scammers access to your bank account. But because in many cases, it confirms exactly what they want to know: that your phone number is…
Bitdefender VPN on macOS blocks Apple Mail (IMAP/SMTP) — no app-level split tunnelling available
I'm running Bitdefender VPN on macOS. When the VPN is active, Apple Mail cannot connect to any of my email accounts — both a self-hosted email server (via IMAP/SMTP) and iCloud Mail fail with connection errors. As soon as I disconnect the VPN, everything works immediately. I've tried using split tunnelling, but on macOS it…
Import Lastpass into Secure Pass fails
I am contemplating switching from Lastpass to Bitdefender Secure Pass for managing passwords. I have exported the Lastpass passwords to a csv file via their export function. Upon trying to import, I am presented with an error indicating that the file format is incorrect. Can anyone offer a suggested solution to this issue?
McAfee pop ups???
Is anybody else getting constant McAfee pop ups on windows 11 with Bitdefender installed???
Where is BD 2FA?
I've always wondered, where is the 2FA for BD/BD Central, or even when logging in to my account? I don't recall seeing one, although I may have but it was so long ago, I've forgotten about it. For software that is designed specifically for security, I do find this one a bit of a mouthful to chew. Your thoughts? Am I…
macOS Threats Are Evolving. Bitdefender's Protection Should Too.
I've always appreciated the care Bitdefender puts into their consumer products, anyone can bring much of the security Bitdefender sells to businesses to their home, at this point, the Windows antivirus is a mature and complete product. I think you should allocate more resources to bringing the Mac counterpart to the same…
Bitdefender is locking the computer at startup.
Good afternoon, I have a computer with: Amd 3900X, RTX 2060 super, 32GB of RAM, and a 2TB Samsung SSD drive. I am running Windows 11 Pro 64-bit. I have Bitdefender Total Security installed on this computer. For the past few days, every time I start up the computer, it freezes for about a minute, meaning I can only move the…
Bitdefender Antivirus for Mac 2025 in Review
How has the Bitdefender Antivirus for Mac product improved, since January 1st, 2025? What qualitative and quantitative enhancements have been implemented in this specific product during 2025 – including those that are visible to the user as well as those that are more subtle and hidden? The cybersecurity threat landscape…
How can I be sure my device is not infected?
Good evening. Please bear with my long post because I want to make sure that whoever responds has all details that are necessary to help. Apologies if it is a long-winded explanation. Yesterday, I was talking to somebody and had Google Images open as I was trying to find screenshots of a show. If you’ve ever used Google…
Java: Minecraft Mod file used as Loader for Payload
I've recently been targeted via Discord by a threat actor that tried to make me load a Minecraft Mod that he linked via chat. Actor displayed multiple threat vectors in a well organized scheme mixing social engineering, discord features and low-security Minecraft Bedrock java runtime to hack and steal information from…
Ability to app-lock Bitdefender and Bitdefender Central app on laptop
Hi, I am a recent convert to Bitdefender (after many, many years with Norton). I have already sought advice and answers to certain questions (and have received an answer to one of them, for which many thanks), but have another two. The Bitdefender apps on my MacBook and my Samsung phone obviously afford access to so much…
Boot Up and CD issue
BD encourages me to scan the CD in my PC every boot, even if only minutes apart. How can find the option to opt out of a CD scan every boot. I do not even use that drive. And thank you kindly! 😀
One further "stupid" new guy question
Hi, In addition to the handful of Qs I posed earlier, as a new ultimate Security owner, may I enquire whether anyone is able to explain the difference between my Ultimate Security app (which I have on my laptop and phone) and the Bitdefender Central app which i am being offered to download as well? Many thanks for your…
Why Bitdefender unable to play sound in do not disturb mode
When i tried to find my device i play sound to locate but i found that my phone was in do not disturb mode. why this happens?
Blocked country codes on Call Blocking removes itself
Good Day everyone, I have been monitoring and noticing that whenever I try to add country code to the list of call blocking, the country code is there for a while and after say 1-2 hours, when you check back, the country code is missing from the lists from the BMS for android. So far I have tried reinstalling the…
How to stream MP4 files from Mac to Sony TV?
Hi all, I’m looking for a reliable way to stream an MP4 file from my Mac to my Sony TV. AirPlay is hit-or-miss and pretty glitchy for me. Has anyone found a smoother method or a good app for playing Mac videos directly on the TV? Thanks!
Bitdefender marks email messages from my email address to that same email address as Spam
If I send an email to myself from my phone using my email address and the retrieve it on my computer from my mailbox using that same email address, Bitdefender is marking it as [Spam]. Obviously, it is not Spam. It's doing this even though I have my domain name on the whitelist. My phone is a Samsung Galaxy S23 Ultra…
Disable Bitdefender
I'm sure this comment has been posted in the past but I feel the need to renew this conversation. WHY does it take fourteen (14) steps to disable Bitdefender? I need to map a network drive to connect to a server and It's being denied by my installed Bitdefender. I'm able to complete this entire process from another…
Install Bitdefender in Windows 10 Safe Mode
I mistakenly deleted Bitdefender when I thought it was crashing my computer.. How can I download it again without paying & while in safe mode as I'm still having the dreaded blue screen of death?