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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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How to track and view Bitdefender purchase history, update payment information, and more
Here are some particularly useful links regarding Bitdefender order and subscription management: https://www.bitdefender.com/consumer/support/answer/29455/ https://www.bitdefender.com/consumer/support/answer/29362/ https://www.bitdefender.com/consumer/support/answer/29251/…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (https://www.bitdefender.com/consumer/support/answer/1715/) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.…
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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Bitdefender subscription price for 5 units
I love Bitdefender. Even though I want logs, see whats going on, I have to admit bitdefender does what most people think MAC OS does automaticly ;). Each year I need to bargain to get the discount aprox 40 euro for 1 year subscription for 5 units. Make it the main price, and discount by adding services if people have to…
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Cancelation how long before getting an answer?
II have cancelled my subscription more than 72 hours ago, but upto now I haven't received a confirmation. How long can this take?
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Refund
Hi! I purchased a subscription, but after making the payment on your page I didn't receive a confirmation message. It kept asking me to enter the payment details again, so I assumed the payment hadn't been processed. The money wasn't withdrawn for the transaction in the bank's app either. So I purchased the subscription…
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New Bitdefender Total Security Activation did not extend existing subscription
Hello, I currently have an active Bitdefender Total Security subscription that expires on 27 December. On 3 December, I purchased the same Bitdefender Total Security subscription with the intention of extending my existing subscription period. However, after activating the new code, my Bitdefender Central account shows the…
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Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
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change and renew
I currently subscribe to Bitdefender Ultimate Security Plus and want to move to Bitdefender Premium Security and extend my subscription. How do I accomplish?
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I used to had an family suscription and I buyed a better one now i cant activate the new one
I used to have a family subscription, and I bought the improved one, but now that it has expired, it tells me that I am already on another one ,it will not let me have the new one. What should I do?
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Help with What Version of Bitdefender to Buy
I purchased Bitdefender Premium Security (Individual) and after installing found out it only covers 2 email addresses. I have 5 email addresses which I require coverage for. What should I upgrade too? I cannot find out how many email addresses each version covers as this is not clear on the website. There are only two…
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Bitdefender subscription extension
I have Bitdefender Total Security for 5 devices with limited VPN. I only use 1 device and do not use VPN. There are links from various websites that offer a 78% discount, redirecting to https://www.bitdefender.com/pages/consumer/en/new/cl-offer-avts/cybernews (but with the parameter irclickid). The page says "As…
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Questions about Subscription upgrade
Hello! Since my current subscription (Bitdefender Antivirus Plus) includes 1 device, if I upgrade up to 3 devices, will I be able to use it on Android devices or only on PC? Also, if I cancel the automatic renewal, will I continue to receive automatic updates for the products installed on my devices, or will I have to…
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How do i move a device from one subscription to another?
I have BD total security (5 licence) on 5 devices. I also have BD Premium security Plus (10 licence) on a different 5 devices, so I have 5 spare seats on premium. (see pics) I want to cancel the 5 licence 'Total security' and put all devices on the 10 licence 'Premium security plus'. The instructions say to go to 'manage…
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Activation Code doesn't work
I habe Bitdefender Total Security for several years. I wanted to extend my subscription. Bought it, got a code. Bitdefender takes it, but then I have to fill in how I want to pay for it. Help Page doesn't work. What can I do to make it work?
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Double-billing
Not Bitdefender's fault. I purchased a subscription on Google Play. Inadvertently, I purchased another subscription from an email or another source offering a deal. I want to request a refund. I have contacted Google Play and am awaiting a response. I will continue using Bitdefender with the other subscription. The support…
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Updating Bitdefender Central With Code
My Bitdefender subscription expired and I went through re-subscribing yesterday. When I attempt to upgrade using the code, this is what it returns:
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How do I add more seats to Bitdefender subscription when Device limit is reached
I have the key already to use, wanting to add computer.
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Transfer from PS to TS
I have purchased a new subscription to TS and my previous subscription (to PS) has now expired. All devices have successfully transferred to the new subscription. My Central account shows both subscriptions: the PS shows "expired" and zero devices installed. However I get reminders to renew PS. How do I stop this?
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Refund joke
It is now 3 days later and still no response from Bitdefender on a refund. I have also rang them today to be told someone was on my chase and should have a response soon. Hours later and the day almost over and nothing. When I brought my new key I used a new card that was attached days later to my old subscription without…
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Antivirus Plus: comes not in my account
I just added a '1 Year, 3 Systems'. I paid, it is received, but I can't find or activate in my Bitdefender account. What do do/did I wrong? It's not possible to find any support on this on internet at Bitdefender…. Who know the sollution?
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When should I activate my new subscription for Total Security 2025
I currently have a subscription for Bitdefender Antivirus Plus which will expire on 6th Jan 2026. I've just purchased Bitdefender Total Security 2025 for 10 devices with a 2 year subscription. I've cancelled "Bitdefender Antivirus Plus" auto-renewal. Should I wait till my current subscription expires before activating…
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Error in Bitdefender when trying to switch accounts
I'm trying to switch from my old BD account to my new one. I have my login and password and have it successfully logged on my laptop. On my main PC, when I try to switch accounts in Bitdefender, it keeps throwing up an error message after I fill in the email address. Is there anything I can do short of nuking BD from my…
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Ticket Status - 1010688623
Greetings dear BD representatives, I have submitted a ticket on Monday 17.11 regarding the auto renewal of the subscription which I cannot afford currently. Until today I have not received a reply and the request is urgent for me. The ticket number is 1010688623. Kindly see to it as soon as possible, I would like the…
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Want to know status of a ticket
Why is it so difficult to check the status of a ticket? It is also incredibly obfuscated how to cancel a subscription and it took until I got slammed with the auto-renewal to figure it out. I got charged for Bitdefender Total Security when I barely used it previously. I was billed for $250 CAD (roughly) and I don't have…
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How can I decline charge for VPN that I did not request, and avoid renewal next year
I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
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I'm trying to turn off auto-renewal but screen doesn't scroll to the "End Auto-Renewal" button
See attached photo. I can't scroll down to the "Auto-Renewal" button. What am I doing wrong?
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VPN to VPN Premium Upgrade
I am a new Bitdefender subscriber. I acquired the Bitdefender Ultimate Security Family Plan subscription. I was under the assumption that this subscription level entitled me not to just a Bitdefender VPN capability but to a VPN Premium license. However, when I try to upgrade I am told that's another $39.99. Am I incorrect…
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Wie unter Win 11 Geräte schützen?
Hallo, habe Bitdefender Total Security mit der Version 27.0.55.283 auf 2 PCs und 2 Androids installiert. Bei den PCs lässt sich unter Bitdefender Central der Schutz für die Geräte nicht aktivieren. Als Hinweis erhalte ich: "Installieren Sie die Bitdefender-Sicherheit auf diesem Gerät, um es zu schützen. Er ist bereits in…
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difficile de choisir!
salut comment allez-vous! 3 compte Bitdefender j'adore😁 simultanement .Cordialement
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how to renew subscription
I have a new windows 11 PC but the Bitdefender didnt migrate from my old machine. An email told me I have 12 days left and I should renew, but when I go into BD the buy is greyed out and unresponsive. I have Downloaded a new version onto my new machine and it has performed the scans but I still cannot buy the program. Can…
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Subscription Refund
Hi, I accidentally added an anti virus plus subscription to my current central account which I already have total security on. The subscription was suppose to be added to my other central account. So I just brought another anti virus plus subscription and added it to the correct central account. I want a refund for the one…
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Is VPN included with my "Antivirus Plus" subscription?
Is VPN included with my "Antivirus Plus" subscription?