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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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How to track and view Bitdefender purchase history, update payment information, and more
Here are some particularly useful links regarding Bitdefender order and subscription management: https://www.bitdefender.com/consumer/support/answer/29455/ https://www.bitdefender.com/consumer/support/answer/29362/ https://www.bitdefender.com/consumer/support/answer/29251/…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (https://www.bitdefender.com/consumer/support/answer/1715/) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.…
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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Bitdefender Central for Android won't switch to business space
Hey there! I'm new here. I have a small business ultimate plan and can log into my business space on my Android's bitdefender security app on my phone just fine, but when I launch the Android bitdefender central app to monitor all my business devices I see no option to switch to my business space, and it thinks I only have…
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Family Account silently disables protection during normal operation – triggered by billing changes?
Hi everyone, first of all: I’ve been a Bitdefender customer for more than 10 years and, until this issue, I was honestly very happy with the product. That’s exactly why what I’m experiencing now is such a hard NO-GO. Since switching to a Family Account, my family members repeatedly get silently unsubscribed during normal…
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Difference between Bit Defender Central and the PC app
Hi, I installed Total Security for the trial period. I was satisfied with the product, so I purchased it for a year and entered the activation code, which was successfully accepted. Now, however, I see in Defender Central that the expiration date is January 2027, while the management app installed through Defender Central…
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Bitdefender central showing wrong number of devices
Good day. I have 5 devices under my subscription and only 3 currently installed. I had a HD crash and had reinstall Windows. Under 'my devices' I removed 2 unused devices, 1 of them being the crashed HD computer, but the system isn't updating and still shows that I am at my subscription maximum. I don't know what to do.…
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Unable to access payment email and invoices
Hello Bitdefender Support Team I can no longer access the email account I used for my Bitdefender subscription payments. Because of this, I’m unable to view or download my invoices.Could you please help me:1) Update my account with a new email address, and2) Send me my past invoices (PDF) for all billing periods?I can…
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How do I move a device from one Bitdefender subscription to another?
I have BD total security (5 licence) on 5 devices. I also have BD Premium security Plus (10 licence) on a different 5 devices, so I have 5 spare seats on premium. (see pics) I want to cancel the 5 licence 'Total security' and put all devices on the 10 licence 'Premium security plus'. The instructions say to go to 'manage…
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Rinnovo con upgrade
Ciao a tutti, ho rinnovato il mio abbonamento Total Security Family con upgrade a Premium Security Family. Cercando di attivare il rinnovo mi segnala che: Impossibile attivare un altro pianoforte familiare Fai già parte di un piano familiare e non puoi registrarti in un altro. Come risolvere? Grazie
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subscriptions
Hello, I have 2 subscriptions. 1 not active, 1 active My SecurePass informs …. No active subscription How to delete 1 not actiive subsription …?
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Computer not usable, can I transfer the remaining subscription to new computer?
Hi all! My computer is no longer in working order so I had to buy a new one which I just purchased today. My current subscription on my old computer is bitdefender anti virus plus, I just installed at the end of October. I was wondering if it's possible to transfer the balance of that subscription to this computer or do I…
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subscription has expired
Good evening, I activated Bitdefender Ultimate Security (PC, Android, Mac, iOS) (5 Devices, 1 Year) - Bitdefender Key - GLOBAL on September 26, 2025, but today I received a message that my subscription has expired. Can you check? Thank you.
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Extended subscription - need to reinstall ?
Hello, I just extended my Bitdefender Internet Security license with an activation code as described on this topic : https://community.bitdefender.com/en/discussion/91101/instructions-for-merging-subscriptions-when-renewing-early I now have a new expiration date for my license. Do I need to reinstall Bitdefender in order…
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Ultimate Security Family - No activation code received
Hi, I have no activation code received. The payment is processed, the invoice received. The methods in the support FAQ section do not work. My bitdefender account shows that I have a valid subscription. I even received a reminder e-mail that I have not yet activated my new subscription. Please help. Stefan
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Turning off autorenewal
Hi, I have emailed twice trying to turn of my autorenewal. I have upgraded from total security to premuim. The total security is attached to my old email address. The email company no longer around so l can not access the email. I can not get the email to confirm who l am. How can l turn it off.
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Netgear Armor Security versus Bitdefender Total Security
Bought a netgear wifi router this past summer and it came with 1 year Armor Security subscription. I already was using Bitdefender Total Security on my devices. Seems like I now have duplicate protection and would/should drop one of them on their next renewal date. First, is it true that I now have duplicate/redundant…
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Upgrade From Total Security And VPN Premium To Ultimate
Hi. I own BitDefender Total Security and BitDefender VPN Premium. I want to upgrade to BitDefender Ultimate Plus. How can I use the current subscription to purchase BitDefender Ultimate Plus? Thank you. Stevo Vani Slovakia EDITED: E-mail removed. Gjoksi
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How can I recover my registration key after lost confirmation email?
I originally bought Bitdefender in December 2021 and have renewal invoices only. Last renewed 4 December 2025.
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Does Bitdefender Agent need to be open at all times?
In order to have protection does Bitdefender Agent need to bo open or is my system simple covered?
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VPN IS a Disease In My Mobile Devices
I recently purchased Bitdefender for my Mac and mobile devices. Shortly after installing it, I began experiencing intermittent internet loss on my mobile devices. Within a few days, I lost internet access completely. My Wi‑Fi signal showed full strength, yet I had no connectivity. It didn’t occur to me at first that the…
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Any excessive delay in refunds atm?
After I installed an anti-virus product, I found I could not use 75% of the Internet or even access Bitdefender's user guide! So I uninstalled it and requested a refund. This was six days ago now and I see from other threads I should have had a response within 72 hours max and probably sooner. Even if you only count…
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Will single device license work on Total security account?
I am running bit defender total security trial license on my single device. In the console it says upto 5 devices. I actually need bit defender total security on only one device. If I buy a one device license, will it work for me? Or I must buy a 5 device license to be able to use bit defender total security.
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How do I cancel my VPN subscription?
I don't use VPN but I still get charge for it. I want to cancel my subscription.
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I bought Bitdefender Ultimate edition but I see on user interface I have Total Security edition
Good day i have bought bitdefender utlimate edition but on user interce on windows or my phone i get total edition. Please note that i bought it from offical bitdefender website If possible send me offical email for custmorer service or chat web page if possible regards
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Bitdefender subscription price for 5 units
I love Bitdefender. Even though I want logs, see whats going on, I have to admit bitdefender does what most people think MAC OS does automaticly ;). Each year I need to bargain to get the discount aprox 40 euro for 1 year subscription for 5 units. Make it the main price, and discount by adding services if people have to…
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Cancelation how long before getting an answer?
II have cancelled my subscription more than 72 hours ago, but upto now I haven't received a confirmation. How long can this take?
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Refund
Hi! I purchased a subscription, but after making the payment on your page I didn't receive a confirmation message. It kept asking me to enter the payment details again, so I assumed the payment hadn't been processed. The money wasn't withdrawn for the transaction in the bank's app either. So I purchased the subscription…
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New Bitdefender Total Security Activation did not extend existing subscription
Hello, I currently have an active Bitdefender Total Security subscription that expires on 27 December. On 3 December, I purchased the same Bitdefender Total Security subscription with the intention of extending my existing subscription period. However, after activating the new code, my Bitdefender Central account shows the…
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Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
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change and renew
I currently subscribe to Bitdefender Ultimate Security Plus and want to move to Bitdefender Premium Security and extend my subscription. How do I accomplish?
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I used to had an family suscription and I buyed a better one now i cant activate the new one
I used to have a family subscription, and I bought the improved one, but now that it has expired, it tells me that I am already on another one ,it will not let me have the new one. What should I do?
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Help with What Version of Bitdefender to Buy
I purchased Bitdefender Premium Security (Individual) and after installing found out it only covers 2 email addresses. I have 5 email addresses which I require coverage for. What should I upgrade too? I cannot find out how many email addresses each version covers as this is not clear on the website. There are only two…