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How to track and view Bitdefender purchase history, update payment information, and more
Here are some particularly useful links regarding Bitdefender order and subscription management: Should you have questions, feel free to drop them in the comments below.
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription () Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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Abbonamento Secure Pass
Buongiorno a tutti, Sono nuovo in questa community e spero di seguire correttamente tutti i passaggi. Ho acquistato bitdefender premium e con esso ho anche Secure Pass La domanda è questa: per poter utilizzare secure pass devo acquistare anche una licensa di bitdefender password manager? Grazie per l'aiiuto Piero
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Bitdefender passwoord manager renew subscription
Anyone have an idea how I can solve this, I have had a new email address for 2 years. The registration of Bitdefender Password Manager is still on my old email address which I can no longer access. That email address has been deleted by my previous provider (scarlet). Now my Bitdefender Password Manager will be renewed on…
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Bitdefender Central Anti-Theft Not working if device is locked/idle
Have anyone faced this issue where anti-theft locate feature is not working due to any bitdefender mobile security bug or android restrictions.
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Can't activate 5th license
Hi. I have an active five license Total Security sub. I am trying to add a fifth PC but it's saying I'm over my license count and need to add more. As you can see from the screenshot below, I only have four active, and it's not allowing me to add the fifth: I opened a ticket with support but also wanted to see if anyone…
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Bitdefender Central remote anti-theft actions are not working
I've installed Bitdefender anti-virus and VPN software on both my laptop and also my android device. The software on both devices meet all system requirements and function properly but when I attempt to use Bitdefender Central to push any remote action to another device I get an endless pending status for that action. All…
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for requesting a refund within 30 days, ive start 2 tickets and no reply at all for 20 days
bitdefender offers 30 days refund for renewal, and i requested it aug 13th, i have not gotten any reply at all so that i started another ticket at aug 25 its already 12 days now and still havent gotten any reply. are they trying to wait untill i pass the 30 days limited and deny my refund? anyone has the same issue?
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I was charged twice
How do I get my money back from being charged twice
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Already installed on 5 devices but account only shows 3 devices
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Subscription question?
Hi! I currently have a subscription for 10 devices of Bitdefender Total Security. I recently purchased a subscription for 15 devices of Bitdefender Family Pack for 2 years. Do I have to uninstall Total Security and install the Family Pack or can I use the Family Pack code on my current Total Security install? Please let me…
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Can I put my Bitdefender subscription on my wife's computer as well?
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Activating expired trial total security version
Hello, I had a 5pc trial total security version that expired about 10 days ago. If I buy a new 5pc licence key and activate it, Will it extend the expired licnese from date of trial or will it reset license starting date to the new activation date ? Thank you
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I have setup a two factor authentification, but the registered device is out-of-order.
Hi. The registered device can't be accessed anymore and I want to register a new device. But I obviously can't login anymore into my central account. (I now write from a temporary account). What can I do? Rob
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didnt get activation code or email after buying
hi! i just bought the cheapest bitdefender option and i didnt get any sort of activation code or anything like it says i need. i thought since i registered with my email it would just… use my email to connect it but apparently not. i have proof that i bought it i have the charge on my card if you need screenshot proof but…
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Renewal to better edition not possible
I've tried to renew my Family subscription of Bitdefender Total Security. In order to do it correctly (renewal not new licence) I've clicked on renewal banner onder My Subscription in Central. New page was opened and it offered me subscription for Total and Premium. I've selected Premium as I wanted better edition. Filled…
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heb mijn abonnement verlengd vorige tot 31/08 nieuwe tot 26/08 , ik verlies 5 dagen.
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Upgrade From Total Security And VPN Premium To Ultimate
Hi. I own BitDefender Total Security and BitDefender VPN Premium. I want to upgrade to BitDefender Ultimate Plus. How can I use the current subscription to purchase BitDefender Ultimate Plus? Thank you. Stevo Vani Slovakia EDITED: E-mail removed. Gjoksi
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Does my subscription include auto renewal?
can I ask if my subscription also includes auto renewal? Because once my subscription expires, I do not wish to renew my subscription anymore. Is there a way to cancel the auto renewal?
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Is it me or is BD slipping?
Every year for 15+ years the worst thing about BD has been that automatic renewal they spring on you that charges at least double the previous year.. it's ludicrous having to jump through tons of hoops to correct a matter that shouldn't have happened! Additionally BD has a bad habit of renewing before the actual renewal…
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dlaczego moj bitdefender vpn nie jest premium, jak kupilem pakiet bitdefender premium security ?
kupilem i aktywowalem bitdefender premium security na ktorym pisalo, ze bede mial nielimitowany vpn, nastepnie pobralem te aplikacje razem z antywirusem, ale moj vpn nie jest premium i mam limit 200mb dziennie, jak to naprawic.
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Anyone else get a renewal bill that's doubled since last year?
I use the Mac bitdefender product for up to 3 devices. Last year, I paid about AUD$38 for the annual sub. This year, I've just been sent a renewal notice, the bill is AUD$79.99. I've been migrated to "multiplatform". I don't have any PCs so being "multiplatform" is of absolutely no use to me. So I emailed bitdefender a…
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Change PC name - will it affect Bitdender account
Hi, if I change my PC name will it affect my Bitdender account?
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Bitdefender Central Says Device not covered but subscription has sufficient licenses
Have had a recurring problem with Bitdefender Central. Always seem to have one of the three devices which it says "device not covered" when it also says that the subscription is for 3 devices. How can I get Central to show the correct device coverage? Many thanks
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Bitdefender coupon code
New to Bitdefender. Want to use the 50% off code for the Total Security plan. The site won’t let me apply the code during checkout. Can someone help me?
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Removing device from Central
If I remove a Windows device from Bitdefender Central, what does the user of that device see? Is there a popup saying that Bitdefender is no longer valid? Or something else that happens? I need to remove a device but need to know what will happen on the other end afterward, in case there are questions.
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Password manager in Total Security
According to the website Total Security is supposed to include a password manager, but when I go to my Bitdefender Central the only option is SecurePass which is only available on an additional subscription.
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Activation and extend - different product?
Hi: I have 2 subscriptions of 5 devices of Bit Defender total security. I just bought the Bitdefender Family pack with 15 subscriptions, as I was told that it was also total security. I was trying to activate and extend my current subscriptions, but I wasn't given the option to. Is that because it seems to be a different…
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Refund, and Cancel Auto Renewal
I have tried to filled in the form online to request refund, but the website just keep loading without any response. I also need to cancel auto renwal of my subscription. I am extremely unhappy and felt cheated. Will reolve to court if dont get it resolve ASAP.
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DISAPPOINTMENT
Bitdefender works great, but their accounting and extortionary practices of renewing is becoming absolute sh*t. They offered me a deal on early renewal which I accepted and paid for, yet they have now auto-renewed my other account despite me previously turning that off.
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I activated vpn subscription for a wrong account
Is it possible to transfer the VPN subscription from this account to the one i mainly use?
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hi every one
i want to change my old email id to new email id anyone suggest me how to change