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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (full guide here) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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Phone Number for support
I purchased bitdefender and never received a code to activate my devices.
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URGENT HELP NEEDED!
I Paid for another 12 months with a code that was accepted along with time left on current subscription keep on getting i have 19 days left when i should have over a year left last yr my bitdefender was updated but not this time getting fed up do i need to install another bitdefender on my laptop can someone from the…
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No activation
Had Bitdefender Total Security (Trial) installed. It was more than I needed and decided to uninstall it and purchase Bitdefender Internet Security. Paid for 1 year and my credit card was charged via Pay Pal. Got email receipt . But nothing else. The email receipt was from from "Avangate" ? and had an invoice #. Went to…
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Have subscription when installing on other device asks me to select and pay a plan
I have bitdefender ultimate. Trying to install on second device with email and password I get asked to select and pay a plan.
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Update offer link ist invalid
My current contract ends in 2 days... I got an offer when I renew the protecting but the Link doesn't work. Tage support doesn't react. Did anybody have the same problem? And knows a solution? As Said my protection ends soon.
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Autorenewal
Despite the title being maybe aggressive, this is a fair description of the reality I lived: I am a Customer of Bitdefender since 5 years. I heard in the last months on many medias reviews about their aggressive and unfair way to auto-renew and the difficulty to get rid of these subscriptions. I renewed today my…
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When will I get my refund?
At present the payment is taken through auto renewal service I don't know that I have authorized auto renewal service So I request you to stop this service and return my money .I try to contact you many times I am enclosing my ticket number please reply to me.
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I recently bought Total Security. How can I switch to Premium Security?
I recently bought Total Security. How can I switch to Premium Security?
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Each device appears twice on "My Devices"
Why
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How do I delay my subscription auto renewal payment?
My subscription renews on 11/19/24 but I am unable to pay until 12/5/25. Thank you
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Can't contact Bitdefender server - Unable to connect to the server
Downloaded Bitdefender yesterday as replacement for Kaspersky. Unable now to connect to server. I use Firefox browser. My wife is on same home network and can connect. She has not yet downloaded Bitdefender. Can you advise? Thanks.
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Automatic Payment OFF
Hi, My renewal date is coming up and I need to take it off of the Automatic pay. I went to Settings but the "My Payment" & "View" info is not there, Just My Name & D with the Bell beside it only up Top … The Security says on 1 Device /Install (white button) The other 2 buttons are Blue to install or activate (Not needed)…
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Auto renewal impossible to access
I had already an account and bought through a 3rd party a code for another year. When inserting the code I was forced to give my creditcard details otherwhise I could no complete. Now for me it is impossible to cancel the auto renewal, I want to decide myself if I want to renew my suscription but Bitdefender is making this…
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Subscriptions not showing
I have Bitdefender on multiple machines, subscribe to Bitdefender Safepay, subscribe to Netgear Armor (powered by BD), and just purchased an extension to my VPN subscription…yet as the attached document shows, I supposedly have NO SUBSCRIPTIONS. I have requested the Activation Code for the VPN extension, yet nothing works.…
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Get reminder to extend
I subscribed to ultimate bitdefender, yet I keep getting prompted to 'extend your protection 12 trial days left' Dieter Evertz, [*email removed by @Flexx*]
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Bitdefender; adding devices
I have Bitdefender Total Security which lets me protect 5 items. I have one item protected but when I try to link additional items, I get the following message: "This device isn't fully protected. The Bitdefender security product isn't assigned to a subscription on this device". I have the subscription key for Bitdefender,…
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License upgrade
Hi, I currently have the Total Security license. How can I upgrade to Premium Security Plus without having multiple licenses in Central? Greetings
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Individual vs Family Subscription
I am looking to renew my subscription Next to password manager and vpn there is a x1 in blue. Do I need to go up to family plan to have me and my wife's accounts supported? Thanks
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Refund ticket
Dear Team, I have initiated a refund process (I've been charged for a subscription I no longer use as I bought a new one) ticket number is 1009643476, can somebody in the support team take a look and give me an update? Much appreciated!
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Bitdefender subscription
hello, yesterday i renewed my subscription which had 27 days left on the old one, the days left normally are added on but this time that didnt happen so i lost 27 days. why did this happen very dissapointed, thank you Shane
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I stalled internet security on 5 devices and confirmed it was on all the devices.
Why does Bit Central show only two devices protected and not all five? The others say "at risk". Which is correct Bit Central or the software on the device that says it is protected?
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New Here.... Verifone will not send link or allow me to login?
I have tried to login in to verifone to prevent autorenewal - since will be getting new computer then and will be starting fresh. Also tried to login to verifone to see my account but says not valid, yet it is…. been waiting for link says will send to me email, but never does…….. I feel this is happening on purpose. Also…
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I have BD Total Security. Purchased Premium Security to upgrade
Hi, As per above I still see Total Security in my BD desktop dashboard and when I phoned was told that is fine Premium Security is the upgrade but will still show Total Security. But I am still seeing the Renew in 10 days showing. How do I confirm I have upgraded to Premium Security in my desktop BD dashboard?? Any help…
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Email Address
Please tell me the email address for BiDefender tech support
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Unable to update billing address in Bitdefender central
Hi everyone, When updating my payment details in central I noticed my billing address was set to the wrong country for some reason. I then changed it to the correct country but when I log out of central and then log back in it is again set to the wrong country. I've submitted a ticket to support.
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2FA CODE TAKES FOREVER to be received
the last code to login to bitdefender central to 20 minutes, several times it took over 1 hour, using Thunderbird
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Two-factor authentication
Good day, I have created a new account so that I can describe my problem here in the expert community. I just reset my mobile phone and now I no longer have access to the installed 2-factor authentication. Unfortunately, this happened when i reset my mobile phone that have authenticator apps. Now i want to access my…
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Received the error code that my activation code is not valid. Please help. no typing errors!
Please help with the message that my activation code is not valid. No typing error. Thanks.
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how to connect via chat/online to somebody from Bitdefender to help me...
How do I connect via chat online to someone from Bitdefender to help me?
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Does ANTIVIRUS PLUS subscription include vpn protection?