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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (full guide here) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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Renewal but not updated on Central!
Hi there, I admit I think I made a mistake renewing bitdefender premium security... First, mobile security is painful! Every 2 to 4 days, it's disconnected on android device and has to be reactivated. This problem has been reported more than 2 years ago here and excepting saying "we are working on it", there's not much…
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Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
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Subscription confusion
My Android subscription ran out today. I had been paying £9.99 annual sub for two years and Bitdefender informed me I would have to renew for £24.99 which I thought was too much so was ready to go for AVG. But then, I found today in my Bitdefender Central a new offer of £4.99 for this year then £9.99 every year after that…
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subscription does not work
I have renewed my subscription and it has been activated, but it does not work on my device because the activation has not been reflected in the program installed on the device. I deleted the program and reinstalled it, and upon logging in, this message appears (sorry we are unable to connect to this server pleas try again…
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Auto Renewal
2nd year running Bitdefender seems to try to get me to auto-renew, even though I'm pretty sure I kept the auto-renewal box unticked?!! I tried many times now to untick this on my subscription page but the function doesn't appear to work (poor). It seems to me that they tried to force loyal customers to auto renew at a much…
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Bitdefender changed my product supscription
I have normally the Bitdefender total security subscribed. But i got at offer to get Bitdefender premium for the rest of my duration. But they have changed my renewable subscribtion to the premium pack and i dont want that. I tried to change my renewable subscribtion to Bitdefender total security again but i cant see the…
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Wrong e-mail at registering and purchasing
Hi everyone, I'm having trouble to connect with my Bitdefender account. I recently purchased Bitdefender Mobile Security for Android and accidentally inputted my wrong e-mail address when registering. Coincidentally, i found out that my e-mail address that was supposedly used for registering and purchasing was already…
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I bought the new upgrade and don't fully understand
Greetings, Might be a dumb question. But I upgraded from Total Security to Premium Security and I have the receipt and it shows on my account. I thought it would just automatically update my services in my existing Total Security, but confusion only hit me. It asked me to download a new BitDefender so my question is, do I…
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Bitdefender Mobile Central App and 2FA
@Alexandru_BD , Bitdefender Mobile recommended downloading the BD Central app, so I did so this afternoon. I could not find a Forum dedicated to the mobile Central app, something you might consider, though I know that you do not want to clutter up the BD Forums. When I entered my Google Authenticator six-digit code, with…
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Auto renewal
Yet again auto renewal happened after I cancelled auto renewal… so now I am stuck with 2 consecutively running copies of bit defender ultimate… very frustrating…
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two-factor login in Bitdefender Central - Wrong activation - How to fix it?
Hello, I think I made a mistake turning on two-factor login in Bitdefender Central and now I'm unable to log in. I read in the community that @Mike_BD could temporarily remove two-factor access so i can log in and reactivate it properly. What data do @Mike_BD need to do that? Could you help me? Thank you
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Email Address
Please tell me the email address for BiDefender tech support
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How do I stop Bitdefender auto renewal?
How do I stop Bitdefender auto renewal? Log in to your Central account and go to My Subscriptions.Access My Payments.To disable auto-renewal click More Details on each Bitdefender subscription that has this service enabled.Click Manage your subscription renewal options.Choose Stop auto-renewal to proceed with the…
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Purchased bitdefender password manager for 1 month
Still didnt got activation codes and unable to use it.
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Cost
Bitdefender is getting too expensive. Why do they not offer a Total security solution to include family AV Firewall VPN and at least 1 person Identy Theft protection. I've been a subscriber for over 10 years now but it's looking like I will have to look elsewhere.
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Total Security
I purchased TD which covers 5 devices. As I only have mobile and desktop computer, I'm wondering if there is a different subscription for total security that covers less devices and and may be less expensive to purchase. The only reason I bought total security for 5 devices was as far as my searches showed, 5 devices was…
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Why does my activation code does not work?
[*image removed by @Flexx*] I recently reinstalled windows 11 on my laptop. Since then I'm not able to activate the subscription with the activation code. Kindly help.
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Privacy activation problems - cannot enter mbile phone number
1. I am not really happy with the functionality of activating the identity features. I cannot enter as requested the mobile phone number. It doesn’t work with or without leading 0 and trying later does not help! The manual does not cover that issue. Thanks for ideas
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How do get actual subscription renewal dates, length of subscriptions and cost?
I've used Bitdefender for many years and one of the biggest complaints I have is how they manage their subscriptions. I currently have a family plan that shows two different renewal dates depending on which site you look at. Verifone showed a 1-27-24 renewal date where if you go to Bitdefender-Central it shows a 5-13-24…
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Cannot send support ticket
I cannot send a support ticket. Trying later doesn't work. All other internet features and web pages work. The same result on different servers. ;-) if problems persist contact support thats what I try but it doesn't work - why?
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Total security 10 devices
I have total security 5 devices running out in two days time, I purchased a new total security 10 devices and tried to replace my old subscription with a activation code which has shown up in my account but when I tried to download it it will not open. Is this because my old subscription has a different number of devices?
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2FA does not work on iPad and computer
Hi, i don’t know how I managed to get into my account on iPhone, and now trying to get into my account on iPad and computer and 2FA just not working
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Installing Bitdefender on another device without being charged
I have tried many times to install Bitdefender on another device (mobile phone) using my existing subscription that is on my laptop. I follow the link as instructed but I am always asked for paymnet of £24.99. I understood 2 more devices would be included in my original payment. This is putting me off renewing my…
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Antivirus Pane Missing from Protection Features
For some unknown reason the Antivirus Pane has gone missing from Protection Features. BD is still running on startup and I'm getting the occasional web-site blocked to BD seems to be working. I noticed about two days ago that BD/Macrium Reflect gave warnings regarding Macrium Image Guardian. I had previously ordered…
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more users in one account
hello, I came across this screen on Bitdefender Central, and I was wondering: Can I add multiple individuals with different statistics to a single account through this screen? If so, what's the difference compared to the Bitdefender Family package? (I currently have Bitdefender Premium Security)"
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The whole Installation/activation is unnecessarily complicated
I have been using antivirus and anti malware programs for about 20 years now and at 81 I have never come across a more complicated and convoluted method of installing the Anti Virus, Total Security and VPN software being offered by Bitdefender. I have taken up the offer of changing from the Free Antivirus to the 5PCs for 1…
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Forget my activation code
Hello all, i have changed my device i deleted the bitdefender app in old device downloaded in new device. Now the new device required the activation code which i forgotten. HOW TO FIND?
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Dishonest auto-renewal policy
I thought your product was supposed to keep customers safe from online threats. So do you think it is acceptable to take money from a Paypal account with no notification beforehand or afterwards? Even if the answer is yes to the previous question, is it alright to take an automatic payment 209 days before the subscription…
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is there a phone number to bitdefender for customer help?
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I want To Get A Refund
Bitdefender charged me yesterday for a Total Security Renewal which I am not aware of. I don't want to renew my total security because I am choosing other options. I want Bitdefender to refund the amount that they charged me that I am not aware of.