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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (full guide here) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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2FA trusted devices
Hi everyone, Since I've enabled 2FA I had 5 trusted devices but only logged in from 2 of them, now 3 of the trusted devices are removed but I did not remove them. Do trusted devices get automatically removed when not being logged in from for a certain amount of time?
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Is there a way to move old device from the old license to the new one
I just buy a new license with more capacity but cant replace the old license that has lower capacity. Is there any ways to move all device from a lower capacity license to a new one?
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Auto renewal notification
Hello On April 29th I received an email with an auto-renewal notification for CAD 79.99 and today I received another email with an auto-renewal notification for CAD 159.99. This is not fair and not transparent. Now I would like to know what I should pay. This is because I canceled the auto-renewal. Please correct what is…
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Unable to renew my subscription
Hi! I have been trying to renew my subscription. Every time I click on the renew button, it will bring me to a page but in Mandarin, and I am not able to view any price for the subscription as well. Is there an technical issue?
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Does my subscription include auto renewal?
can I ask if my subscription also includes auto renewal? Because once my subscription expires, I do not wish to renew my subscription anymore. Is there a way to cancel the auto renewal?
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I wish to cancel my Bitdefender subscription
hi , can I ask if I can get a refund for the renewal subscription? And how long will the refund process take? It’s urgent and I need help.!
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Activating Code after Commencing Trial
Hi, I started a free trial and then got an NFR code which I input to Central. Now, the productis running fine and i am veryhappy…the NFR code has worked and this is showing in Central but NOT installed and when i try to run it it does nothing. However, Central tells me that my free trial has 25days left to run (at the time…
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After paying for a subscription all I get from Bitdefender is more requests to sign up.
After paying for a subscription all I get from Bitdefender is more requests to sign up for a subscription. There is NO customer support so how can I get my money back.
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Device Limit Reach?
I had this set up before, but because I had my second laptop repaired and the technician had to re install the Operating system again, It lost access to the Bitdefender Antivirus. and when i set it up again, removing the original laptop. (I have 2 laptop) It kept telling me I'm already at my limit.
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Subscription Renewal
I entered my activation code and received an error message: “This key was already used to generate a subscription”. My account indicates that my subscription has lapsed. Please help me! Thank you!
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deactivation of the auto renewal
Please assist the dasbboard is not allowing me to see my current subscription and therefore will not allow me to deactivate the auto renewal. I have sent two emails through the customer service link.
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where is the code to activate?
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I am going from premium to total security doi have to delete premium for total to work?
I am going from premium to total security doi have to delete premium for total to work?
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Misleading Renewal Offer
This is probably not a "new" topic, but I couldn't find an existing topic that covers this. I received an email titled "Renew Now and Secure Your Exclusive Early-Renewal Discount". I had 30 days left on my existing subscription. Unfortunately, when I clicked the "Buy Now" button and followed all of the instructions, the…
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Question on Activation Process
I have Installed the bit defender, I need t activate it, I have the Licence key, but it keeps taking me to card payment option.
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How can I download the software already paid for
I have a problem with my google account and would like to know if I can download directly. Regards Veritas
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Activation Code Missing
Hi - I have had emails confirming my purchase and confirming my email - but I cannot see an activation code that I need to confirm purchase. Any help please
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email about my Bitdefender total security.
I keep getting emails about my Bitdefender total security expiring in June 2025. When my subscription ends May of 2026. My question is the email spam?
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several subscriptions
Hello, I have 4 subscriptions, 3 total security and 1 total security premium. I want to use the VPN from the premium subscription but I cant choose what to install. The system always install the not premium one. At the premium I have 2 more users free to install out of 10. How can I choose what to install? Thank you
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Entering a subscription
Hi all, I have bought a 2 year subscription and when I enter it, it keeps asking me for my credit card details for renewal. I don't want bitdefender to have my credit card details at all. How do I get around this? Seems ridiculous I have to give my credit card details for something I have already bought! Cheers, Will
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Unable to renew my subscription
I used to have a Total Security 5 devices 1 year subsciption, but now paid for a 2 year 10 devices subscription. I have paid for this and got the 10 character code on the voucher. When trying to activate with this code I am transferred to a billing site. Any ideas. Txs, Bert
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Can't renew subscription
Anyone have trouble renewing a BD subscription? MY credit card works fine everywhere else, just my renewal for BD keeps being refused No reason is given
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Bitdefender Premium VPN activated on it's own
Hello, I've downloaded Bitdefender Free Antivirus and it came with Bitdefender VPN, I've disabled all ads and haven't used my computer, yet I just received an e-mail that an 7 day trial from Bitdefender Premium VPN started and I'm now paranoid it will start auto-renewal after one week, is there an auto-renewal activated?…
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have an infected area on my hotmail account: cannot seem to get rid of it, hotmail works fine on all
have an infected area on my hotmail account: all other devices work fine with no problem: how can i get rid of this infection?
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I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?
I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?
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Auto Renewal
Really disgusted by the forced entry of auto renew credit card details when entering a new subscription code, the lack of a clear cancel auto renew option in Bitdefender Central and being palmed off to Verifone by technical support. What should have been a 30 second entry of a new code has become a whole morning of…
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How to activate Bitdefender Antivirus Free
I downloaded the installer for Bitdefender Antivirus Free from here - . I installed the application and now I'm trying to use it. However it insists that I need an activation code or a paid subscription: So, what activation code I need to input in order to use the Free version? I'm not interested in the paid version. Or…
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Windows Anti Theft tools inaccessible from Android App
Hi all, New BitDefender subscriber here for the first time since using McAfee for the past 15 years nearly. So far really love it - having an issue with Central on Android though. I can use the anti theft suite of tools via the Web client of BitDefender central but when I try via the android app, I get greeted with: "An…
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Windows Anti Theft tools inaccessible from Android App
Hello everyone! I can use the suite of anti-theft tools through the BitDefender central web client, but when I try through the Android app, I'm greeted with: "An active subscription is required to enable the bitdefender protection app and perform remote actions on this device." Is this a function disabled by default? Thanks
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I have lost my email address closing land line. Now I can't log on to Central account
I can't log on to change my email address Because I have lost my original email address by closing my land line.