-
How to track and view Bitdefender purchase history, update payment information, and more
Here are some particularly useful links regarding Bitdefender order and subscription management: https://www.bitdefender.com/consumer/support/answer/29455/ https://www.bitdefender.com/consumer/support/answer/29362/ https://www.bitdefender.com/consumer/support/answer/29251/…
-
Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
-
How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
-
How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (https://www.bitdefender.com/consumer/support/answer/1715/) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
-
Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
-
Downgrading from Bitdefender Premium Security to Total Security
Hello, I had previously been offered an upgrade to Premium Security for the remainder of my subscription. I have determined that I don't need the extra features. How might I go about downgrading back to Total Security upon renewal? I can't seem to find any options other than buying it "new" again.
-
Bitdefender Pre-Purchase Question
Hi, I am considering moving from Avast to BitDefender. The MAIN reason is that Avast won't leave me alone after purchasing. They are always trying to upsell to bigger and better products. Will bitDefender do this as well? If so, I might as well stay with Avast. Thanks!
-
Tracking Bitdefender Open Support Tickets, is it possible?
Hi hello and good day all, I was wondering whether there's a way to track a ticket that I opened for refunds? The auto-renewal caught me off guard this month around, thanks in advance!
-
How to talk to a Bitdefender Support agent?
I need to talk to a Bitdefender agent regarding my renewal. How do I do that please?
-
How to buy or renew Bitdefender Premium Security Family Plan with cryptocurrency?
How to buy or renew a subscription to Bitdefender Premium Security Family with cryptocurrency?
-
How subscribe to only the most important security features from the Bitdefender bundle?
My (expired) subscription included many features (VPN, etc. ) I have no interest in. How do I subscribe only to antivirus, anti-malware, and protection against harmful websites etc.?
-
Bitdefender Total Security subscription cannot be extended with a license purchased from a reseller
Today I bought a new 2 year subscription for Bitdefender Total Security from Newegg.When I went to Bitdefender Central and entered the new code; it did not extend my old subscription, but instead gave me a second subscription for 2 years. Support says they can't do anything about it which is crazy. I made a ticket for…
-
Bitdefender Support and refund tickets inquiry
Good day to anyone reading this. I have used Bitdefender products for the past four years without any major issues. Last week, however, the autorenewal feature, which I always turn off after each manual renewal, led to me being charged 50 euros. I immediately wrote to BD support asking for a refund. However, the ticket…
-
Upgraded to Ultimate Security Family Plan — "Add Members" option doesn't exist. Also only 1 password manager acct?
Hello, BD Experts! My annual sub renewed 15 days ago, and I decided to switch to the Family Plan since it covers 5 accounts / 25 devices and includes Password Manager for all 5 accounts (screenshot 1, from Bitdefender's own support page comparing Family vs Individual plans:…
-
List of Threats Blocked in Bitdefender Central
There is a privacy issue in Central in that the list of Threats Blocked cannot be deleted manually, instead you have to wait for a month before it is deleted automatically. It is now over three years since somebody raised this as an issue and still nothing has been done! Why?
-
Renewal from Total Security and VPN to Premium Security
I've renewed my subscription to Premium Security. I previously had Total Security and Premium VPN. Switching devices to Premium Security was very simple. However, I am going back and forth with customer support regarding the moving of 7 devices from Premium VPN to Premium Security. It is not working the way they are…
-
Activation Date can be different than Purchase Date for different products? - How to merge Bitdefender subscriptions
I am a long time TS user…almost always for 5 devices. The current install runs until Oct 1 2026 but I saw a good sale for TS for 10 devices and so I bought it. I realize now that these are considered different products ie 5 devices vs 10. So activating the new purchase now will not extend my current subscription to the…
-
Multiple Subscriptions in Bitdefender Central. Different renewal dates
Hi, I have noticed that there are 2 separate subscriptions in my Bitdefender Central. The renewal dates are different but the packs are the same? I wanted to talk with Bitdefender but there are no direct contact numbers. Could someone please help?
-
Why was I converted to a "Family Plan"?
I would just like to inquire as to why I was "converted" to a Family Plan with "5 Users and 25 Devices!"? I do not need 5 users and 25 devices, At maximum I have 9 devices and only 1 user so my old plan 1 user and 10 devices plan was absolutely perfect for my needs.
-
Renewing Bitdefender
Hello, I would like to know how to extend my subscription. I have been trying everything but I only found the option to activate with a code. Thanks a lot António
-
Where is my Bitdefender Activation Code?
I just renewed my subscription, but I don't have my activation code to add Bitdefender to a cellphone.
-
How to fix my Bitdefender / SecurePass subscription?
I paid $99.99 on July 21st for an annual family plan on Bitdefender SecurePass. Today I received notice that I was charge $5.99 for 1 month subscription. I was on a monthly payment plan but decide to do the annual family plan. I am being charged twice for the same product. Not sure what I have right now, please help.…
-
Family Pack expired 31/7 and stopped, I can't add a new activation code for Ultimate Security Family Plan
Hello, My Family Pack expired on 31/7 and I received a question to renew to the new Ultimate Security Family Plan 25 devices 1 year at 189,99€. But I could obtain via licentie2go the same pack for 79,95€ and I have an activation code. My old licence is erased and I received an credit note. My card defined on the…
-
How can I contact someone at Bitdefender regarding a subscription renewal?
When I ordered my subscription last year it was for $63.59. I just received an email from Avangate that I was charged $116.59 and have no idea why and cannot get un touch with anyone at Bitdefender. After this issue, I'm sure to cancel when subscription ends unless i get an explanation why this amount charged.
-
Why does 2FA only sends codes by email?
I recently logged in to BD with a different browser and it sent a code via my email. That is fine but why does BD not use a mobile phone text message as an option?
-
After annual renewal today, still my Bitdefender Internet Security is showing 2 days to expire
Can you please clarify why it is showing 2 days to expire even after giving the necessary activiation credentials? Appreciate if you could resolve this as early as possible.
-
Moving from 3 device to 5 device Total security
I have an active subscription for 3 device and recently purchased a new code for the 5 device version. Can i use this to renew/extend my existing sub early or do i need to wait until my current one expires as they are not identical? thanks
-
Why does the Bitdefender Central app show that my device is inactive?
-
How to upgrade Bitdefender Internet Security (discontinued) to Total Security?
I recent renewed my Internet Security subscription but have found out that that product has been discontinued for Total Security. Is there anyway I can upgrade to it, free or paying the difference now, or would I have to wait till I have to renew the subscription?
-
No response on support tickets? How long is the average waiting time?
Hi everyone, During the early hours of yesterday morning, a large amount of money was deducted from my account, apparently it was Bitdefender's Premium VPN auto renewal service. I am truly disappointed as I received no reminder emails of the planned renewal beforehand. My current premium VPN is also still active until next…
-
Bitdefender Central 2FA issue
Hi everyone, Since around the same time as the forum login issue I'm having a 2FA issue with central. Central no longer remembers the cookie for the trusted device. I select the "remember this device" and it does add the device in central to the trusted devices but keeps forgetting every time I log out and then back in. It…
-
One too many accounts/subscriptions
So i am getting double charged for my Bitdefender and i need to bring it down to only one plan that covers it all. My father has seen that I am getting charged from my bank that it is too much. So i was wondering if anyone can help me out here.😉
-
Bitdefender Central doesn't recognize recent renewal of Family Plan
I just purchased a family renewal of Bitdefender. Why doesn't it show up on the desktop app??
-
Upgrade from "Total Security Individual" to "Ultimate Security Family" the best way and advantages
Hi community, i spent some years now with the Total Security license for myself, and separate license for my parents with respectively around 5 devices each attached. Years passed, now, considering they're getting older, they often need help with their IT and moreover with security topics. In this context i'm exploring the…
-
Have just renewed my subscription for ten devices, cannot get the subscription to register on a Macbook
I have just renewed my subscription for ten devices. It looks OK in Bitdefender Central to April 27, 2027. I am trying to get a MacBook Air working that was on the old subscription. I would have thought that it would simply pick up the new subscription, but it didn't. It kept telling me that the subscription was ending. I…