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How to track and view Bitdefender purchase history, update payment information, and more
Here are some particularly useful links regarding Bitdefender order and subscription management: https://www.bitdefender.com/consumer/support/answer/29455/ https://www.bitdefender.com/consumer/support/answer/29362/ https://www.bitdefender.com/consumer/support/answer/29251/…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (https://www.bitdefender.com/consumer/support/answer/1715/) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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No response on support tickets? How long is the average waiting time?
Hi everyone, During the early hours of yesterday morning, a large amount of money was deducted from my account, apparently it was Bitdefender's Premium VPN auto renewal service. I am truly disappointed as I received no reminder emails of the planned renewal beforehand. My current premium VPN is also still active until next…
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Bitdefender Central 2FA issue
Hi everyone, Since around the same time as the forum login issue I'm having a 2FA issue with central. Central no longer remembers the cookie for the trusted device. I select the "remember this device" and it does add the device in central to the trusted devices but keeps forgetting every time I log out and then back in. It…
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One too many accounts/subscriptions
So i am getting double charged for my Bitdefender and i need to bring it down to only one plan that covers it all. My father has seen that I am getting charged from my bank that it is too much. So i was wondering if anyone can help me out here.😉
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Bitdefender Central doesn't recognize recent renewal of Family Plan
I just purchased a family renewal of Bitdefender. Why doesn't it show up on the desktop app??
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Upgrade from "Total Security Individual" to "Ultimate Security Family" the best way and advantages
Hi community, i spent some years now with the Total Security license for myself, and separate license for my parents with respectively around 5 devices each attached. Years passed, now, considering they're getting older, they often need help with their IT and moreover with security topics. In this context i'm exploring the…
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Have just renewed my subscription for ten devices, cannot get the subscription to register on a Macbook
I have just renewed my subscription for ten devices. It looks OK in Bitdefender Central to April 27, 2027. I am trying to get a MacBook Air working that was on the old subscription. I would have thought that it would simply pick up the new subscription, but it didn't. It kept telling me that the subscription was ending. I…
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Bitdefender activation code doesn't offer to extend subsctiption
I have a current subscription to "Bitdefender Total Security - 5 Devices" that will expire soon. I purchased a new activation code from Amazon, but when I enter it on the My Subscriptions page and click Activate, the only option is to "Add a new subscription". The activation code I purchased is for the identical product,…
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Why does 2FA only sends codes by email?
I recently logged in to BD with a different browser and it sent a code via my email. That is fine but why does BD not use a mobile phone text message as an option?
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How can I decline charge for VPN that I did not request, and avoid renewal next year
I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
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Bitdefender Internet Security licence still valid?
I find Bitdefender internet security licences available on Amazon. Could I purchase them? Will they still be valid or upgraded to Total product as I heard internet security has been discontinued.
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Why does the Bitdefender Central app show that my device is inactive?
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Upgrade to Premium Security for the unlimited VPN
I would like to upgrade to Premium Security to get unlimited VPN, but I still have 9 months left on my Total Security subscription. Do I have that option?
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Bitdefender central not getting all detected threats notifications
The bitdefender total security on my laptop is not sending all the things it blocks to the bitdefender central. It's sending all the certificate detections on websites but not any malware detection on websites. It does still detect and blocks the malware sites and shows it in the notifications in the bitdefender app on my…
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Unsolicited automatic upgrade from Premium Individual to Family
On 22 April I received an e-mail stating "As a valued customer, we’ve upgraded your Bitdefender Premium Security to Bitdefender Premium Security Family! " , which I don't need since I am a retired person with no need for any of the Family features and needless to say it is more expensive. If I remember correctly I opted…
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SecurePass
i bought family subscription and from the Bitdefender central (web) i see SecurePass included and successfully installed on my desktop. But when i try to use the app on my iphone i get a message no active subscription. And from Bitdefender central (mobile app) i see password manager is included and not the securepass. The…
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How do I check if my account is set to auto renew or not?
Anyone know, plz?
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Firewall Is Blocking Splashtop Remote Access
Remote access via Splashtop is being blocked by the firewall even after the app is allowed. I cannot find any current threads regarding this. I need urgent guidance for a workaround. This is crippling my business and I will need to consider alternatives ASAP if I cannot restore functionality.
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How to move to subscription plan
I buy Plus subscription but my defender stays at trial what to do
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Renewing Bitdefender subscription
Hello, I want to know how to extend my 3 years subscription ( Bitdefender Internet Security). I have tried all options in Bitdefender Central but i always end up with the price of 8,15 €. Something must be wrong. Can anyone please help me? Thanks a lot in advance, António
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Prevent Auto Renew
There are older articles here on the subject but I'd like to know what the current answer would be. My Total Security subscription is set to expire in a few days. I normally purchase a new license through Amazon then just enter the code. That way I don't have to worry about being charged the full amount by BD the next time…
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Renewing Bitdefender
Hello, I would like to know how to extend my subscription. I have been trying everything but I only found the option to activate with a code. Thanks a lot António
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how do i upgrade from total security to ultimate security plus. i have over a year to run on the existing subscription
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Why do I keep getting prompted for a subscription when I've already bought two?
I had a trial of Bitdefender Total Security which expires in five days. I bought two subs on March 13 - Bitdefender Premium for five devices and Bitdefender mobile for an Android phone (because I have a total of six devices to protect). Do I need to uninstall the trial version then install B Prem? The help is very…
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Upgrade path?
I have a Premium subscription with 99 days left to run, but I want to upgrade to the Ultimate product which includes the Digital ID Protection. I would prefer not to wait until my subscription ends, as I have just been told about a data breach involving my data, and I don't really want two separate subs with different…
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Cannot delete Bitdefender Securepass subscription
Hello, A few years ago, I subscribed to Bitdefender Password Manager. This application has since been upgraded to SecurePass. At the time, I used an old email address that I no longer have access to. However, a verification code is still sent to this email address in order to manage the subscription. I would like to cancel…
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How to view my original purchase information--amount, plan description, etc.
I've been getting notifications that I need to renew the subscription. I think it's been only a few months since I subscribed, but I've misplaced the invoice. How can I get that information? Thanks for your help, Cellist
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Request for refund
Hello. My name Is Peter Yu. I would like to request a refund for the product i bought throughbitdefender website. I have contacted bitdfender three times regarding this issue, but they have been unresponsive. I believe that i meet the 30 day eligibility requirement. If i don't get a response, I will have to submit a…
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One further "stupid" new guy question
Hi, In addition to the handful of Qs I posed earlier, as a new ultimate Security owner, may I enquire whether anyone is able to explain the difference between my Ultimate Security app (which I have on my laptop and phone) and the Bitdefender Central app which i am being offered to download as well? Many thanks for your…
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Why hasn’t the option to manually delete the threat history in the Dashboard?
Why hasn’t the option to manually delete the threat history in the Dashboard (Threats tab) been implemented in Bitdefender Central? Currently, users can clear or mark notifications as read using the bell icon, but the threats displayed in the Dashboard cannot be manually removed and only disappear automatically after 30…
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Re-activation ?
I’m using Bitdefender Total Security for years and recommended this to friends. They ordered It and had a 1 account, 5 devices activation code and I was supposed to install it for them as they are elderly people who are not so computer minded. However, their daughter thought she could it but when things didn’t go as…