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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (full guide here) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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How can I secure SecurePass plug-in in Chrome (windows)
I installed the plug-in in Chrome for Bitdefender Securepass and imported accounts & passwords. Using Password Manager, the plug-in was secured: everytimea new Chrome session was started, I had to fill in the master password to activate the plug-in. With SecurePass it seems it is not secured the same way: when I start a…
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How can I secure Central app en SecurePass app on android with fingerprint or PIN?
I installed the central app and de securepass app on my mobile phone. But I can just open them without any protection like fingerprint or PIN. I tried to figure out how to to that, but I cannot find it How can I do that?
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Upgrade from Total to Premium
I just purchased Total but want to upgrade to Premium. Prior posts indicate that I will get a credit for my total purchase but that did not happen. Thus - How do I upgrade to Premium without paying the full price?
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Anyone have an issue with getting all your installations to show up in Central
Just recently renewed a Premium subscription and given the devices allowance I decided to add a couple of systems. Started out with 3 devices. Installed number 4 on a system I use for Golf Sim and it came right up in Central, no prob. Installed it on one I had in my workshop that I use for searches and one of my other…
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Why Does Bitdefender Say "Device Limit Reached"?
Ok so I had bitdefender on my last computer but I recently switched computers. However, even though I removed my last computer from my subscription, it still says on my new device limit reached. How do I install Bitdefender now?
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Install 5 devices
I have purchached Premium Security for 5 devices. Is it possible to use 1 device for my child and if he will install can he use his own mailadress or does it have to be with my login data? We tried to install but when the system asked for mailadress my child's adress waas denied. You will understand that i prefer not to…
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The activation code being sent to my email won't activate my account.
The activation code being sent to my email won't activate my account. I can't reach anyone with the 1-805-840-2003 or (888-392-7720) numbers I found online. Why won't the codes being sent to me activate my account and why can't I actually talk to someone insead of continually being told to look up the instructions online.…
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Any suggestions regarding activation infinite loop?
Hi Folks I'm hoping the experts can give me a hand. Platform - Microsoft Surface Pro 11, running Windows 11 (all updates applied) Browser - Edge with Secure Pass Browser Extension. Current situation: Trying to use Secure Pass. When I open the extension, I get the following: When I click on the "Renew Subscription" button,…
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Do you have to be signed into the Bitdefender Central Website before you can use Bitdefender?
Accessing my desktop Total Security Dashboard-settings-I clicked on a tab to require a password to change settings which I thought was a good idea so I clicked on it. It asked for my password so I gave my main Bitdefender Central Website password and It did not accept it. I know no other password? So then I go to the…
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Scan vpn I bought the complete
my device won’t scan or anything. Any bitdefender site I try to go on shows a blank screen. I just bought it
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cancel and then upgrade
I purchased Total Security on 09/09/24. I would like to upgrade to Ultimate Security, but I have 9 months left on Total. Can I cancel and get a refund and then buy Ultimate?? Or what's the best thing to do?? I don't want to wait 9 months to upgrade. Thank you for your help.
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how to connect via chat/online to somebody from Bitdefender to help me...
How do I connect via chat online to someone from Bitdefender to help me?
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VPN & naming device
In Bitdefender Central how to name the devices at the dashboard
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Family Plan vs current plan
Hi, I am confused by online offers to upgrade my current plan - Bitdefender Antivirus. The family plan is attractive, however, I have some questions. 1) does this replace my current plan, or is it in addition to it? 2) I got two offers in my account, one for $59 and another for $69. What is the difference? I would be…
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How do i Extend my subscription? Only getting option to add year from today?
Hi, I have BD Total security with 80 days left. I bought a year subscrition in black friday, when i try to add it, says it's valid, but only gives the option for a year from today, not the extend my current subscription? Regards James
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When buying at BestBuy, subscription starts when enter activation code? Valid for how long?
When buying digital download at BestBuy, subscription starts when enter activation code (or when purchase)? Activation code is valid for how long? My current subscription ends in 3 months. If I buy a Black Friday special now from BestBuy or other retailer, can I wait 3 months to activate it or my 12 months starts now? The…
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Get reminder to extend
I subscribed to ultimate bitdefender, yet I keep getting prompted to 'extend your protection 12 trial days left' Dieter Evertz, [*email removed by @Flexx*]
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Auto renewal impossible to access
I had already an account and bought through a 3rd party a code for another year. When inserting the code I was forced to give my creditcard details otherwhise I could no complete. Now for me it is impossible to cancel the auto renewal, I want to decide myself if I want to renew my suscription but Bitdefender is making this…
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How do I delay my subscription auto renewal payment?
My subscription renews on 11/19/24 but I am unable to pay until 12/5/25. Thank you
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chat
How do I connect via chat online to someone from Bitdefender to help me?
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Ticket Follow-Up
Could you please update me on the status of this ticket (#1009748300)? I appreciate your assistance and look forward to resolving this matter promptly.
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Subscription renewal for Mobile security on a active subscription
Hi, I purchased Bitdefender Antivirus Plus in July 2024 and is covered till July 2025. According to my subscription i can cover 3 devices. I installed it on my laptop and on my mobile phone without any issues. Now on Bitdefender central is shows the following for my mobile device: Your Bitdefender Subscription is not…
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New Subscription
I have 9 days left on my Internet Security subscription. I decided I want to change my plan to the family pack before the 9 days being up. In my bitdefender central it shows both the internet security and the family pack subscriptions, but I can’t install the family pack on my pc? Do I have to uninstall the internet…
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Unable to log back into stand alone Bitdefender Internet Security web app, Windows 11
I can log into the Bitdefender Internet Security webpage via Chrome browser with Windows 11. But for some reason I got logged out of the Bitdefender Internet Security stand alone app and it won't let me log back in. I can get to the point of Two-factor authentication, and when I put the code that was emailed me, then the…
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Newegg Activation code invalid [*Activation code removed by @Flexx*]
In theory I paid for Internet Security. defacto I bought hours of trying to get this pos to work, unsuccessfully.
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Paid but no download
I payed but I never received a download. What to do?
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Subscription
paid my subscription and it says I am not protected , WHY
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About the key and activation.
Hi, I got a question about the subscription. If I buy a products, let's say total defender, 5 device 1 yr. Would it start counting as soon as I buy it, or it will only start counting when I activate software with the key?
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Free upgrade to Bitdefender Premium Security
Hello, I am a Bitdefender Total Security user. Before upgrading to Premium Security, I checked my renewal date, which is August 8th, 2024. The free upgrade to Premium Security offers coverage for 10 devices for one year, so I proceeded with the upgrade. However, I expected the new renewal date to be August 8th, 2025, but…
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Can't move devices from expired subscription
Hi! My old subscription expired and after buying a new one, I noticed that 2 out of 4 of my devices are still on the old expired subscription, but there is no management button for me to be able to move them to the new one. (See image below) On my new subscription I have the option to manage the devices but only the 2 that…