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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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How do I stop Bitdefender auto renewal?
How do I stop Bitdefender auto renewal? Log in to your Central account and go to My Subscriptions.Access My Payments.To disable auto-renewal click More Details on each Bitdefender subscription that has this service enabled.Click Manage your subscription renewal options.Choose Stop auto-renewal to proceed with the…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (full guide here) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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How do I track my ticket
I got charged automatically for a new year and would like to cancel. I wrote an email with no response. I got a ticket number but no way to search it. Ticket number: 1008676537
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I bought the new upgrade and don't fully understand
Greetings, Might be a dumb question. But I upgraded from Total Security to Premium Security and I have the receipt and it shows on my account. I thought it would just automatically update my services in my existing Total Security, but confusion only hit me. It asked me to download a new BitDefender so my question is, do I…
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reinstall software
Hi I installed an antivirus plus and uninstalled it in error and then installed it again, but it says the activation code is expired , so what should i do know?
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Recovery Key for Bit Defender Password Manager
Hello there, I recently signed up and registered my Bitdefender Password Manager a couple days ago. Upon registration, the program suggested to save the Recovery Key in a safe location. However, I don't remember where I saved it. I was able to sign in using the Master Password for the account. Now the only information…
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Dishonest auto-renewal policy
I thought your product was supposed to keep customers safe from online threats. So do you think it is acceptable to take money from a Paypal account with no notification beforehand or afterwards? Even if the answer is yes to the previous question, is it alright to take an automatic payment 209 days before the subscription…
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Total protection uninstalled but still working
Hello, I removed an older device from Central and then tried to remove Total Protection from that device. Did not work, also not with the various uninstallation tools. My first purchase was in 2017, so used all uninstallation tools till 2017. After each try I got the message that SOME parts could not be removed (please…
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Three device subscription.
I have a three device subscription with only one device using it. When I install on my phone I'm told it is only a 14 day trial. What can I do?
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Account Privacy App
Hi, I tried to use the Account Privacy app. I added and email account to veiry if it, try to verify it but I never receive the email with the verification code. I retried this a few times. Always the result: no verification email is received. I added it a different account (#2) and it works fine, i.e. i receive the…
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Can I purchase a new special price/offer bitdefender package to add to existing subscription?
I've seen in the discussion forums that you can add more subscriptions to an existing subscription account. I'm to assume that it is to save money to purchase a special offer package to renew instead of having to pay for the pricier renewal subscription.
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Cost!
I've used Bitdefender Total Security for a few years now. No issues with the product whatsoever. However, why on earth does a renewal cost $99.99 (Canadian) when the Bitdefender website is offering the same product to new customers for $39.99?!?! Its infuriating! I turned off the auto-renewal and was given an offer of 50%…
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How to get the one code activation after renewing the subscription
Hi all, I'm a visually impaired user and I navigate using voiceover and I'm experiencing some trouble in installing again my subscription for Bitdefender Central. Could someone please let me know how I can get the activation code or in general how to install the antivirus? The first time someone else did it for me but I'm…
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Number of emails address per Bitdefender account ?
Can I have more than just the one email account linked to my BitDefender account? Can I have both my recovery email address & the email that is currently linked to my BitDefender account connected to the one BitDefender account? So my question is. Can one BitDefender account have two separate emails attached to the profile…
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I have Antivirus Plus for 3 Computers one computer thee Device info is wrong?
Device details is Wrong Rename Update Profile Remove STANLEYPHARMACY Device information PROTECTED STANLEYPHARMACY Vendor:Intel Corporate MAC Address:18:CC:18:EC:A6:43 Operating System:Microsoft Windows 10.0.22621.
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Allan Ronk
I wanted to upgrade my exisiting bitdefender. What seems to have happened is that I now am paying for 2 versions and have to do a new install to "upgrade" and will now have the new version with overlapping subscriptions. What have I done wrong??? Allan
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Move subscription to other account
I have entered the activation code to test account. How can I move the subscription to business email?
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I had Bitdefender free, now it's asking for a subscription.
I tried reinstalling ensuring i had the "free" version. still same issue. I have no clue what else to do.
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Auto Renewal
2nd year running Bitdefender seems to try to get me to auto-renew, even though I'm pretty sure I kept the auto-renewal box unticked?!! I tried many times now to untick this on my subscription page but the function doesn't appear to work (poor). It seems to me that they tried to force loyal customers to auto renew at a much…
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Central page allows showing of threats list
I am not sure that I like this feature. It's not private. It should be optional. I assume that when we access our investments and banking that they will not show up.
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Bitdefender internet security
Hello, Where can I find how long my protection is stil running?
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Automatic Subscription Renewal Scam. Any Ideas?
Attention new users and ethical beings everywhere, Just renewed my subscription, manually, on the 29/12/2022. And, the scummy way that bitdefender hides informed financial consent by not providing a check box (or ANY OTHER ordinary discoverable option) for automatic subscription renewal is still happening. All new…
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How do refunds work
I have had lots of problems with Bitdefender menus so have given up on it, this is another. I remember seeing something explaining how it worked but can'y find it now. I did a request to cancel ( Open ticket: 1008589850 ) at 8:40 euopean time. Having worked for US bank in the Uk I am aware of time differences so remember…
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My Devices not showing up correctly in Bitdefender Central
I'm having issues with Bitdefender Central. My devices, three in particular, are constantly replacing each other in Bitdefender Central. I have checked their physical addresses (MAC addresses), uninstalled Bitdefender, re-installed Bitdefender, but the problem is still there. It seems that the device most recently logged…
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Help to manage accounts
I paid for a year, but I couldn't get Bitdefender Security to work, it says expired, and validation code is invalid! Bitdefender Central does not come in on my phone! What is going on??
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How I connect bitdefender vpn? The problem given in the screenshot is recurring.
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Product Becoming A Confusing Mess
I currently have a subscription of Antivirus for Mac. I have tried to find a way to contact Customer Support but, alas, I gave up. Here now to state my grievance/questions. As I approach my renewal date I am considering a new company for protection. My fundamental issue is this. When I purchased the original subscription…
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Solutions Antivirus
I have received an email today from Solutions Antivirus trying to sell me a 3 year subscription to Bitdefender for $29.99 and they are based in France, I have unfortunately opened the email, I am wondering if anything I have unknowingly been duped into a virus in opening the email. Has anyone else come across this suspect…
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Use two activation codes in one bitdefender central account
We purchased two 5 user licenses and recieved two activation code. I entered both codes in the same BD central account but only see 5 licenses available instead of 10. So I tried a different email and BD central account but both activation codes give "already in use" errors. How can I remove one activation code from the…
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Should I sign out after each session on Bitdefender Central?
Newbie here. Should I sign out after each session on the Bitdefender Central dashboard? Do you recommend a sign-in and sign-out each time I access it?
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Code?
This may already be here somewhere; I'm not that tech-savvy, sorry. I renewed my subscription a few days ago, it's already deducted from my acct, and the old one expires in 2 days. I'm trying to renew and it says I need an activation code? I never got this code. I'm trying to figure out if this is going to update…
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Using only central on phone takes up a license spot.
I wanted to use Central on my android phone to monitor my devices but for some reason when i only use central on my phone it counts as a license spot on my bitdefender total security subscription even though i dont even have bitdefender installed on my phone... just central wtf? Why is this?
