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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (full guide here) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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Where is my refund?
When the time came for a new Total Security subscription, I paid using iDEAL directly on the Bitdefender website. Supposedly this payment did not go through, even though it was debited to my bank account on 27 June 2024. Per the suggestion of your Tech Support, I paid again on 28 June 2024, using my creditcard. Tech…
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ScanSpeeder Blocked
I have had the program ScanSpeeder for a long time and went to use it to scan multiple photos. BitDefender Free is blocking the app. I have tried to add an exception and the app allowed to run and does nothing.
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Recover CD ISO USB Bootable Media
Does Bitdefender not offer a product for a USB bootable media recovery system anymore? I was under the impression that it came with the total security package but I cannot find a download or setup anywhere.
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No activation code
Madam/Sir, Ref:- order ID 238249335 Since I already had 52-53 days of previous subscription,my upgrading for 1 more year wasn't difficult. However, either I lost the email /message providing an Activation Code,and so don't have one. I tried to later type in my previous Activation Code ( for which 53 days' protection was…
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Can I wait a year to activate a subscription from a trusted partner?
Can I wait a year to activate a subscription from a trusted partner? The below quoted answer does NOT answer my question. I need a clear answer. "If you have purchased the product from the official Bitdefender website, your subscription automatically begins on the purchase date, regardless of the Bitdefender Central…
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Removing PC from Bitdefender Central Doesn't Log Out Software Account
Can anyone explain why removing a computer from my Bitdefender Central account doesn't automatically log out the account on the Bitdefender software installed on that PC? This issue only occurs on a PC.
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Can I wait a year to activate a subscription?
When I purchase a license from one of Bitdefender's Trusted Partners can I wait a year to activate it?
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Subscription extension
My current Bit Defender Total Security (5 devices) expires 8 Aug. Instead of auto renewal, I plan to purchase my next subscription from Amazon (Prime member). If I make the purchase now and enter the activation code 20+ days before my current subscription ends, will i lose the 20+ days of validity remaining, or will…
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How to delete account
Hello there, I no longer use bitdefender and wish for my account to be deleted. Please delete it as I no longer have interest in bitdefender. Thank you.
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auto renewal
My internet security renewal is set for december. I want to upgrade to total security, with 10 devices. I'm assuming I will have to cancel my current auto renewal and then select the new product i want? Does total security give me the option to install the full protection for iphones devices? or is there extra items that…
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Defenders of the month free month sub reward causes sync issue in central
Hi everyone, After receiving my "defenders of the month" today (thanks for that BD) 4 of my 6 devices shows as having an issue. I had this same issue in May when receiving the reward and had contacted support who told me "I have synchronized your subscription from our side to ensure all your devices appear as normal and…
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New Activate Code but Bitdefender Shows only 9 days to go
Hi All, I have just added a new activation code with 9 days to go, but BD on-screen still shows 9 days to go. If I go to activate again it simply says already activated. I have re-booted, no difference. Does the 9 days only disappear once the present license expires? Regards…
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I recently resubscribed to Bitdefender Total Security with VPN but I can't reactivate TS
I recently resubscribed to bitdefender total security with vpn but i cant reactivate my total security because i haven't got a code what can i do about this
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ShieldSecureAV scam
ShieldSecureAV is a company that pretends to offer Bitdefender products at a great discount. However, it is purely a scam operation. Once you've paid them, they refund a part of the amount paid and keep around 5$. I can only assume these scammers believe their victims will bot bother contacting their credit card company.
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where can i find the activation code?
Where can I find the activation code?
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how to connect via chat/online to somebody from Bitdefender to help me...
How do I connect via chat online to someone from Bitdefender to help me?
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Bitdefender central displaying incorrect device sessions
Hi everyone, There is an issue in the bitdefender central when logged in with a windows pc and having a android device added to your account. When first logged in it shows my windows 10 device as normal in "sessions" but after a few minutes it shows it as an android device. When removing the android from central it shows…
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I want To Get A Refund
Bitdefender charged me yesterday for a Total Security Renewal which I am not aware of. I don't want to renew my total security because I am choosing other options. I want Bitdefender to refund the amount that they charged me that I am not aware of.
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comment changer le numero de ma carte de crdit
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Free upgrade to Bitdefender Premium Security
Hello, I am a Bitdefender Total Security user. Before upgrading to Premium Security, I checked my renewal date, which is August 8th, 2024. The free upgrade to Premium Security offers coverage for 10 devices for one year, so I proceeded with the upgrade. However, I expected the new renewal date to be August 8th, 2025, but…
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Netgear Armor by Bitdefender vs. Bitdefender Premium Security
I have had Netgear Armor by Bitdefender since I bought my Orbi RB50, and now, when I thought I was renewing Armor, I seem to have also subscribed to Bitdefender Premium Security. Do I need both of these services? What, if anything, is the difference between them?
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Payment issues for renewal subscription
Dears, I have already an active subscription for Bitdefender Total Security and I paid the renewal fees. But Bitdefender is periodically trying to withdraw the re-activation fees from my bank’s account for the same active subscription. please, help me to get a solution for this issue if you have
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(Very) Annoying Automatic Activation of New Subscription
Following notification that my subscription was due to expire on 9th July, I purchased a new subscription and received a new activation code on 16th June. I did not activate the new subscription at this time. Two days later I received the following email: 'We gladly inform you that your Bitdefender Total Security…
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I would like to know if I am protected by Bitdefender
I thought I would try a company other than Norton or Avast. I have gotten alerts of Maleware and Trojans. I like that Bitdefender alerts me on all my devices when someone is attempting to do something dangerous, but I would like to know how protected I am until I get the software
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My "Bitdefender Antivirus Plus" expires in 3 days.
If I want to renew (same plan) for another year, what is the process and how can I see what it will cost me?
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Bitdefender Central Settings - Show/Don't show snap photos - what is that?
In Bitdefender central Setting You can find above option. What is that and how it works? What happens when it is turned on or off? I had problems with finding any information about that feature. Thx in advance!
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Android phones & Bitdefender Total Security
I have Bitdefender Total Security on 2 computers and have had it on my android phones for awhile because my plan says it works on Android systems too. I just upgraded my phones and removed Bitdefender from them and added it back to my new phones. When I look at my account online it looks like the devises are protected, but…
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Executive summary is not working
Who has the same concern now that I cannot see anything on the executive summary?
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How do I manage different products which renew at different times?
I have Total Security which expires in about a month. I later added Digital Security which expires differently. How can I manage my account to see what I have and how to renew each one. Can these be consolidated somehow?
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Renewal or New subscription?
Hi, My 5-device Total Security just expired. I intend to add more devices. Therefore, I intend to buy a 10-device Total Security from a reseller. In terms of beginning the new subscription, Do I just go to Central and add the new activation code? Please advise.