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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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How to track and view Bitdefender purchase history, update payment information, and more
Here are some particularly useful links regarding Bitdefender order and subscription management: https://www.bitdefender.com/consumer/support/answer/29455/ https://www.bitdefender.com/consumer/support/answer/29362/ https://www.bitdefender.com/consumer/support/answer/29251/…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (https://www.bitdefender.com/consumer/support/answer/1715/) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.…
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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Is VPN included with my "Antivirus Plus" subscription?
Is VPN included with my "Antivirus Plus" subscription?
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Subscription Refund
Hi, I accidentally added an anti virus plus subscription to my current central account which I already have total security on. The subscription was suppose to be added to my other central account. So I just brought another anti virus plus subscription and added it to the correct central account. I want a refund for the one…
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Activating on my Samsung S23Ultra Android and on my Mac Book Pro was EASY
I just finished having a look at my Bitdefender subscriptions and took a few minutes to activate the subscriptions that I totally forgot I had. It was incredibly easy and straightforward. Having that extra buffer gives one peace of mind that is invaluable today in a climate of a tsunami of spam and scam emails, calls and…
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difficile de choisir!
salut comment allez-vous! 3 compte Bitdefender j'adore😁 simultanement .Cordialement
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How Many Bitdefender Products Am I Subscribed To?
How Many Bitdefender Products Am I Subscribed To?
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Why is bit defender always asking me to log-in?
This problem was supposed to have been fixed in 2023 according to the post I read on this site. It appears to be happening again. I had to log in 4 times this morning just to get Bit Defender to work. It used to be a log in once in a while & then again after a reboot. Now it asks 3 or 4 times every day on each of my 2…
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Why renew subscription when it has been cancelled
I was stopped 54.99 the other day and this in my opinion was against the law. have been in touch with PAY PAL and awaiting the outcome. I have had nothing but trouble with this scecurity I am 81 years of age and have fuel bill to pay and they stop me that ampount what is wromh with these people.
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cancel auto renewal
I have tried the recommended procedures to cancel auto renewal but nowhere in central does a billing or payment option appear
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I have a full year Premium Security subscription account with an open VPN...
I have a full year Premium Security subscription account with an open VPN... 110 days have passed, leaving 255 days, but the account shows as closed and says it has expired. Please reactivate it.
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THIS IS DRIVING ME NUTS, i have 2 macs i use together
i have 2 macs i use together and both are added to my devices. i am within my device limit but my ongoing issue is everytime i restart both macs one or both has to be re signed into Bitdefender. My new problem is now when i authorise on one mac then the other the first logs out. doesn't matter which way round but right now…
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How to view my original purchase information--amount, plan description, etc.
I've been getting notifications that I need to renew the subscription. I think it's been only a few months since I subscribed, but I've misplaced the invoice. How can I get that information? Thanks for your help, Cellist
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Protecting another device
I copied the link to protect another device (for my son) but when he download and set it up it is still showing the free version despite my subscription is a premium? even when it asks him to create an account it is still free version. Please advise
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Upgrading to higher level security.
Good evening, I am currently using Bitdefender Total Security which has a subscription that expires in December 2026. I would like to upgrade from total security to Premium to make use of extra features in particular the unlimited vpn. Is it possible to simply upgrade my current package to premium or would I need to wait…
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BD Central app: Removed functions? Missing devices? Safe to still use with Box2?
Reboot? I used to be able to use the Bit Defender Central app to re-boot the Box2. That function appears to have been removed from the app but no info about this in the update info Missing Devices? I can see nowhere near the correct number of devices connected to the Box2 via the Central app? Box2? The Box sub forum…
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Subscription shows activated but also shows not installed
Hi everyone! my subscription is about to expire in a few days but I purchased a new subscription. The new subscription is different from my current subscription. I did the steps to install and activate it and it says the subscription is activated but in the bitdefender central it also shows "not installed". Can someone…
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How do I Renew the Subscription for 1 Device now ?
The deadline for renewal of my Anti Virus Plus is 3 Weeks away. The current subscription is for 3 Devices. I am only using 1 Windows 10 PC now. What procedures must I follow to purchase a 1 Device subscription? I am very confused. I turned Off the Auto Renewal option recently.
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Getting all automated emails from Bitdefender in french
Hello. For some reason all the emails I get from bitdefender is in french. I have selected english both on the app and in the broswer. As I don't speak french I have no idea what the emails say, nor do I understand why this problem started.
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inserted a new activation code to extend my subscription, added a new subscription instead.
I entered an activation code to extend my subscription, but got another subscription instead. How can i correct it?
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Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
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Internet Security for Windows 3 devices
Hello I have a subscription that I am not using because of a technical issue doucmented elsewhere in this forum. I just bought a MacBook Air. I guess there isn't a way to convert my subscription to Mac OS. Is there a reason why the subscription isn't just a number of devices and OS independent?
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Subscription Tracking
As an older retired kind of computer aware, I help lots of the local elderly with their computer issues. Since many of the issues relate to security (they all love bottomless internet ratholes), I "purchase" a BitDefender license that supports multiple devices (10 in this case). I try and document each of the neighbors I…
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Does Bitdefender offer a 2-year subscription for the Premium Security package?
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Sharing Subscription With Family Members. Any Explanation?
Hi all, I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account…
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Activating new subscription after upgrade from BD Total Sec to Premium
Hello, I don't undestand what to do… I mean: I have my BD Total security expiring in Oct, 28th 2025. Now I've decidet to renuve it and to upgrade to bD Premium security. I payed and all worked fine, I went to BD Central,/My subscrictions and I can see bot subscipsions I own: total security (last day cot 28) and the new one…
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How can I deactivate auto renewal of a purchased subscription
Hi, I activated Total Security and had to enter payment details to activate the subscription. It is now showing Bitdefender Total Security Individual with auto renewal. I cannot see any details as it says that the subscription has been bought with a different email address which I do not own personally. So I cannot see or…
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I have 2 subscriptions
I have total security that runs out in 23 days, I just purchased the premium. will it automacally swith over when my first one expires?
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Big Problem with Upgrading to Premium Security Family plan
OK, I have Total Security Family Plan - did a chat with customer support to upgrade to Premium Security Family Plan. Was told to go ahead and buy the new one and then reallocate the devices and then turn off auto-renewal on the old plan. Guess What - THAT DOESN"T WORK. Can't activate the new subscription as long as the old…
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How I can track my refund request?
Dear Bitdefender Support Team, I opened the following tickets three days ago regarding unauthorized charges made to my credit card account, but I have not yet received any response: Ticket number: 1010544821 Ticket number: 1010544804 I would like to kindly ask for an update on the status of my refund request and the…
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My Bitdefender account uses an email address that I no longer intend to use. How do I change it?
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How to switch Bitdefender Total Security to Bitdefender Premium Security
Allô, I already have Total Security and need to renew it next month. I'd like to switch to Premium Security. How do I do this? Thank you for your time in responding.