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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (full guide here) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Activation Code: What you need to know if you didn't receive it
For payment methods such as bank transfers or checks, you will receive an e-mail with your activation code after the payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks to receive your payment. The most…
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Bitdefender <bitdefender@hello.bitdefender.com>
Legitimate email offer? $0.00 for upgrade from Total Security to Premium Security for the remainder of my term (1 yr)?
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Bitdefender central not getting all detected threats notifications
The bitdefender total security on my laptop is not sending all the things it blocks to the bitdefender central. It's sending all the certificate detections on websites but not any malware detection on websites. It does still detect and blocks the malware sites and shows it in the notifications in the bitdefender app on my…
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how can i renew the sub when i see Error 1015
this is funny, i cant renew, cant contact support, cant update the software, cant delete it? What can i do?
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How to Determine Which Devices no Longer Exist
My subscription is fully used (15 devices) I know some of these are old PC's that no longer exist. I want to remove those devices. Trouble is, I don't which ones. Some are owned by family members, etc. Is there anyway to tell if a device has not contacted or been updated by Bitdefender in some time?
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Windows Updates (managed by Bitdefender) Unable to INSTALL 2 Critical Updates
Bitdefender is not able to manage 2 Critical Updates for Windows 10. 0x80070643 ERROR CODE… 2024-01 Security Update Windows 10 Version 22H2, 64 based system KB5034441 - STATUS = Installing 0%. The updates/install does NOT COMPLETE! So the circle just spins and spins, but the updates don't load. Since they are showing as…
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Can't cancel auto renewal.
Hello, Today I received an email telling me my license is getting renewed. I cancellend auto renew 3 years ago so I'm confused that it's back on. I followed all the support steps but i'm facing two problems: When I use central, it gets stuck on this screen till infinity. If I use 2checkout it tell's me this: Hopefully…
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Delete list of blocked threats?
In Bitdefender Central there is a list of blocked threats. Is there a way to deleted all or individual threats from the list?
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How can I merge subscriptions into one?
I recently won a free year of Bitdefender Total Security and received the code for it, Bitdefender Support via FB Messenger sent me links on what I can do, and they told me I can use the code to extend my Bitdefender Box subscription since it uses Total Security but when I went to activate it. It didn't give me the option…
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log in problem
have recently changed from firefox to chrome,when i log in it sends me a code to access my account.When i enter the code it says Two-factor authentication code is wrong or your session is too old.need help to log in.thanks
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two android phones not covered after installing Bitdefender +
I installed Bitdefender + on windows and two android mobiles. When I tried to initiate a scan on my wife's Samsungs Ao3S it seems that the phone is no longer protected. I tried to reactivate the anti-virus and received a message saying it expired on 04/03/2024. I then tried to reactivate on my Moto play (2021) and the…
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Activation of other devices
I have installed Bitdefender on another mobile device, sending the install link from my central account. When the other device installs Bitdefender it still says only trial version. And I have 10 devices that can be used. The other user created their own account when signing in. How or where can I activate this user?…
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contact support
I am finding it impossible to get through to Bitdefender support. I tried to add a new device onto my Total Security package, and I have now started a 30 day trial in addition to my subscription. The webpage times out every time I try to contact someone. Help!
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Password
I have reset my password in Bitdfender Central. I am trying to download something from Canva. I have never had a problem downloading until I installed Bitdefender. I was going to add Canva to my safe applications. Bitdefender is asking for a password. Every time I enter my password, it doesn't do anything. It just wiggles…
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Total Security VPN
I have Total Security, but my VPN is limited. Can you fix it for me?
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Problem with Password manager subscription when purchased prior to trial end date
My Password manager trial subscription is set to end in a couple weeks on April 20th so I purchased a one year subscription today. The problem is when the new subscription was activated it did not recognize that I currently have a trial subscription already installed and running. It changed the password manager…
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I am very confused with your subscription process.
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Get error: "Oops, something went wrong. Please try again later" after installation
1- I installed BitDefender Antivirus Plus. 2- After installation procedure, BitDefender starts for the first time and asks for a BitDefender Central Account to assign my product. 3- I have an already created account with the subscription already activated (10 computers) 4- After a long time, y get the following error…
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Want to transfer Total Security subscription to another account
Hello. I have my VPN subscription and my Total Security subscription under different e-mails and I was wondering if it's possible to transfer my Total Security subscription the account with my VPN subscription. I don't even have access to the email that my total security subscription is under and I'd like to be able to use…
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Bitdefender Central Settings - Show/Don't show snap photos - what is that?
In Bitdefender central Setting You can find above option. What is that and how it works? What happens when it is turned on or off? I had problems with finding any information about that feature. Thx in advance!
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Subscription Ends BD Total Security Question, Answer needed please.
Hi, I have Bitdefender Total Security and have search for answers to my question, but could not find an answer. When my subscription ends, can I still use the software and what features will I have for protection ? Cheers, Hawke
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Monthly Subscription for Bitdefender Premium
Hi, I would be really grateful for advice on the monthly payment I set up for Bitdefender Security Premium subscription on 31/03/2024. I thought this would be a rolling monthly subscription for 12 months. However, while activating my subscription I noticed the renewal said 30/04/2024. When I clicked on the renewal tab,…
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Problem in Installation
My internet connection is good, but I cant install this apps.
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How do I upgrade Bitdefender versions for Netgear Armor?
So I'm asking here because Netgear support is useless which is why I moved over to paying you guys directly for the subscription. Problem is, Netgear is running one version behind and I don't know how to upgrade to version 9.x for Mac. I have Monterey and I'm running in the bug referenced here:…
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This key has been used already to generate a subscription. Help please
That's what the message says.
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Change email address that is no longer accessible.
2Checkout (now Verifone) is using a email address that was disabled. The BitDefender email address was changed long ago, but this apparently did not get updated by 2Checkout. Therefore I haven't been able to manage subscriptions. The info I have seen online says this has to be changed by BitDefender or 2Checkout, but I…
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family pack....Can one of my family member hack my accounts on my pc!!! payoneer and paypal....
Can one of my family member hack my accounts on my pc!!! payoneer and paypal....
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Adding seats
Hi We currently have a 25 seat GravityZone Security subscription (all used) and needed to add a few more and bought a 10 seat license. When we try to add it, it says it will replace the current license. Will that actually happen and wipe out our existing 25 seat licence?
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Why do I have to pay an extra $19 for password manager just to sign up for bitfinder digital protect
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Renewal forces me to give up 59 days of paid-for current subscription?
I received an early renewal offer which is terrific. However, it seems I will lose 59days on my current subscription should I accept. Is this the actual way this works! This happened last year, and frankly irked me.
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How to cancel a device when it is no long exist to uninstall Bitdefender?
My old PC is dead and I had no chance to uninstall Bitdefender. How could I remove it for it occupied 1 of my device number? I can't contact with chat function as before, had this function been canceled?