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Problem with payment method!
Hello Bitdefender suddenly started to show me that my product is not activated and my account isn't connected to any subscription. It says: "Attention Required. Add a valid payment method and continue to enjoy uninterrupted security." I haven't changed any payment method or anything at all. So, I checked the Bitdefender…
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Just wanted to say thanks for the amazing deal and adding 2 extra devices question
Hi, I just bought 3 YEARS of BD IS for 3 users for 95 AUD (60 USD) with the coupon in the Edge browser shopping. This is insane and not to have to think about my security cost for 3 years has made me very happy. I think I made one booboo though, cause it is still so early here and I just woke up - I think I should have…
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how to I get ahold of a person to talk to
i was renewing my subscription and it gave me a new subscription that expires before my subscription would march 31 is my orginal subscription and the 16 ofmarch isthe new whats the deal
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Upgrade Path via Family Path
Does anyone know if it's possible to upgrade Bitdefender Family Pack to Bitdefender Ultimate Security Family Pack?
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Automatische Abo Verlängerrung beenden
Hallo, ich kann die automatische Abo Verlängerrung nicht beenden. Ich wurde auch nicht Informiert das im Februar verlängert wird. Ich wollte ein anderes Produkt bestellen und zwar Total Security. Vielen Dank Leone
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Bitdefender: Billed twice
Hello, it appears I am being "auto billed" twice by Bitdefender. My credit card is being charged twice. May I ask, how can I resolve this? Is there a page on Bitdefender Central to stop the double auto billing? With that said, I do "love" the service Bitdefender is providing. Thank you.
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Trial Starts for Wrong Subscription
I wanted to a 30-day trial subscription for Bitdefender Ultimate Security Plus (with unlimited VPN) instead I got one for BitDefender Total Security. What can I do? Thank you in advance.
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Subscription help
Hi everyone, hopefully I can get answers to the loophole that I seem to be in regarding my subscription. I was with Kaspersky until the ban happened and switch to Bitdefender 8/25/24 and what I'm guessing was my remaining subscription to Kaspersky which expires 3/25/25. When I go subscriptions on the central app, it says…
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Phone Number for support
I purchased bitdefender and never received a code to activate my devices.
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Premium Subscription upgrade
I already had Total Security and upgraded to premium security and was charged £59.99 on 14 jan 2025. Was also charged a renewal for my total security of £74.99 on 23 jan 2025. Could I upgrade further to Ultimate security and refund me any difference. Thanks
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retailer activation key rigid?
I get the activation key from online retailer but after active it for about 3 moth it get revoke somehow? How can I check if the key I get is rigid or not. There is not e-mail contract from bitdefender when it revoke.
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Bitdefender Central remote anti-theft actions are not working
I've installed Bitdefender anti-virus and VPN software on both my laptop and also my android device. The software on both devices meet all system requirements and function properly but when I attempt to use Bitdefender Central to push any remote action to another device I get an endless pending status for that action. All…
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Bitdefender Antivirus Free's Subscription Has Expired
I was using Bitdefender Antivirus Free, but one day it just gave me this warning and its stuck like that. Any known fixes? Thanks. *Account and email in the screenshot removed by @Gjoksi
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Can i have the subscription 2 devices, 1 in pc other one on mobile
Hi i got for years this subscription just on my mobile for 2 devices but today i have send the link to my Pc and it as gave me another trial subscription until the 29 of march… can someone please tell me what can i do to solve this as i am paying for it and now they want me to pay extra money … thanks
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Help About Ticket's Status
Hi, I have requested for cancellation of my subscription which was auto renewed. Ticket No.: 1009998809 How can I get help for the same? Thanks.
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Renewal question
I want to downgrade my subscription when I renew in 5 days, but I don't know how to do this, and I no longer see Chat Support inside Central.
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How do i contact (consumer) support?
The support link on the "welcome" page just takes me to a page that lists products, . That page also gives you a "support" link, which takes you back to itself. Chat is supposed to be 7/24, but there is no link to it. T he blogs have nothing to do with solving technical issues. There is no email link. Holy obfuscation,…
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Subscription
I have Bitdefender total security until August 2025. My devices are telling me web protection is turned off. When I try to turn it on it asked me to pay for it. It is also saying I need to upgrade. I'm confused. I thought BD Total Security covered web protection.
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Keine Verwaltung in Bitdefender Central meines Abos
Hallo, ich habe vor Jahren mein Abo über Digital River gekauft und auch immer dort verlängert. Nun habe ich keinerlei Infos über mein Abo erhalten, was in 24 Tagen abläuft. Ich kann mein Abo auch nirgends verwalten. Im Central ist auch kein Reiter "Meine Zahlungen " vorhanden.
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Subscription number are not adding up
I have two Bitdefender Premium Security subscriptions expiring in March. Each subscription has 10 seats but only 5 devices installed. I renewed one subscription, then tried to move devices from the second subscription to the extended subscription. When I tried to change the devices, it showed the renewed subscription has 7…
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How to renew my licencecode ?
I bought a licencecode in Bitdefender central to have protection for one year. But it has a wrong expiracy date. It ends 22-02_25. How can I renew the protection without paying for it again ?
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Early payment taken...
I knew my subscription was due in a few weeks time and wanted to deactivate it but they took the full (not discounted for loyalty…) amount TWO WEEKS early! I don't have to pay two weeks early for my groceries, why the hell does this organisation think it can treat it's loyal customers this way? There used to be a time when…
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Bitdefender VPN
I have used Bitdefender and its VPN for quite awhile. All of a sudden I can't get VPN to connect and it is trying to force me to upgrade for $39.99. That's not right
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autorenewal
I received a notification from 2Checkout/Verifone that my payment for the renewal of Bitdefender Ultimate Security was declined. I attempted all the recommended solutions provided in their guidelines and FAQs but was unsuccessful. Upon contacting Direct Express (the issuer of my card), a representative informed me that the…
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Defenders of the month free month sub reward causes sync issue in central
Hi everyone, After receiving my "defenders of the month" today (thanks for that BD) 4 of my 6 devices shows as having an issue. I had this same issue in May when receiving the reward and had contacted support who told me "I have synchronized your subscription from our side to ensure all your devices appear as normal and…
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Authentication code Denial
Hello, I can't login in my Bitdefender Total security Central Account because because the authentication code isn't being sent to your email so that I can use to Login. Can someone please assist me .
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Mobile app not recognising my subscription
I have downloaded the mobile security app and after signing in it doesn't recognise my family pack sub and instead only offers a 14 day trial
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I have a subscription and it saying i need a activation code i had bitdefender for a couple yrs now
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I have been going around in circles trying to find away to contat SOMEONE in this company
I want to cancel my subscription and i keep going no where on the website. I need to cancel my subscription, there is no email address, live chat, nothing
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I was offered a 12 month extension of my Bitdefender coverage and was short changed
Although my initial Bitdefender purchase was in March '24, in January '25, I received an offer to extend my initial 12 month coverage an additional 12 months. I purchased the extension only to find that the new coverage would expire in Jan '26; only 10 months of coverage. My order ID was 248344202. Please see that this…