-
THIS IS DRIVING ME NUTS, i have 2 macs i use together
i have 2 macs i use together and both are added to my devices. i am within my device limit but my ongoing issue is everytime i restart both macs one or both has to be re signed into Bitdefender. My new problem is now when i authorise on one mac then the other the first logs out. doesn't matter which way round but right now…
-
How to view my original purchase information--amount, plan description, etc.
I've been getting notifications that I need to renew the subscription. I think it's been only a few months since I subscribed, but I've misplaced the invoice. How can I get that information? Thanks for your help, Cellist
-
Protecting another device
I copied the link to protect another device (for my son) but when he download and set it up it is still showing the free version despite my subscription is a premium? even when it asks him to create an account it is still free version. Please advise
-
Upgrading to higher level security.
Good evening, I am currently using Bitdefender Total Security which has a subscription that expires in December 2026. I would like to upgrade from total security to Premium to make use of extra features in particular the unlimited vpn. Is it possible to simply upgrade my current package to premium or would I need to wait…
-
BD Central app: Removed functions? Missing devices? Safe to still use with Box2?
Reboot? I used to be able to use the Bit Defender Central app to re-boot the Box2. That function appears to have been removed from the app but no info about this in the update info Missing Devices? I can see nowhere near the correct number of devices connected to the Box2 via the Central app? Box2? The Box sub forum…
-
Subscription shows activated but also shows not installed
Hi everyone! my subscription is about to expire in a few days but I purchased a new subscription. The new subscription is different from my current subscription. I did the steps to install and activate it and it says the subscription is activated but in the bitdefender central it also shows "not installed". Can someone…
-
How do I Renew the Subscription for 1 Device now ?
The deadline for renewal of my Anti Virus Plus is 3 Weeks away. The current subscription is for 3 Devices. I am only using 1 Windows 10 PC now. What procedures must I follow to purchase a 1 Device subscription? I am very confused. I turned Off the Auto Renewal option recently.
-
Getting all automated emails from Bitdefender in french
Hello. For some reason all the emails I get from bitdefender is in french. I have selected english both on the app and in the broswer. As I don't speak french I have no idea what the emails say, nor do I understand why this problem started.
-
inserted a new activation code to extend my subscription, added a new subscription instead.
I entered an activation code to extend my subscription, but got another subscription instead. How can i correct it?
-
Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
-
Internet Security for Windows 3 devices
Hello I have a subscription that I am not using because of a technical issue doucmented elsewhere in this forum. I just bought a MacBook Air. I guess there isn't a way to convert my subscription to Mac OS. Is there a reason why the subscription isn't just a number of devices and OS independent?
-
Subscription Tracking
As an older retired kind of computer aware, I help lots of the local elderly with their computer issues. Since many of the issues relate to security (they all love bottomless internet ratholes), I "purchase" a BitDefender license that supports multiple devices (10 in this case). I try and document each of the neighbors I…
-
Does Bitdefender offer a 2-year subscription for the Premium Security package?
-
Sharing Subscription With Family Members. Any Explanation?
Hi all, I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account…
-
Activating new subscription after upgrade from BD Total Sec to Premium
Hello, I don't undestand what to do… I mean: I have my BD Total security expiring in Oct, 28th 2025. Now I've decidet to renuve it and to upgrade to bD Premium security. I payed and all worked fine, I went to BD Central,/My subscrictions and I can see bot subscipsions I own: total security (last day cot 28) and the new one…
-
How can I deactivate auto renewal of a purchased subscription
Hi, I activated Total Security and had to enter payment details to activate the subscription. It is now showing Bitdefender Total Security Individual with auto renewal. I cannot see any details as it says that the subscription has been bought with a different email address which I do not own personally. So I cannot see or…
-
I have 2 subscriptions
I have total security that runs out in 23 days, I just purchased the premium. will it automacally swith over when my first one expires?
-
Big Problem with Upgrading to Premium Security Family plan
OK, I have Total Security Family Plan - did a chat with customer support to upgrade to Premium Security Family Plan. Was told to go ahead and buy the new one and then reallocate the devices and then turn off auto-renewal on the old plan. Guess What - THAT DOESN"T WORK. Can't activate the new subscription as long as the old…
-
How I can track my refund request?
Dear Bitdefender Support Team, I opened the following tickets three days ago regarding unauthorized charges made to my credit card account, but I have not yet received any response: Ticket number: 1010544821 Ticket number: 1010544804 I would like to kindly ask for an update on the status of my refund request and the…
-
My Bitdefender account uses an email address that I no longer intend to use. How do I change it?
-
How to switch Bitdefender Total Security to Bitdefender Premium Security
Allô, I already have Total Security and need to renew it next month. I'd like to switch to Premium Security. How do I do this? Thank you for your time in responding.
-
Do I need a payment method if I bought a key online?
Hey, so i bought a key online to renew my subscription, but when I click on "activate with key" I end up on a screen that wants my payment information and a checkbox that says it will automaticly renew my subscription for 50€. I obviously do not want this cause I already have a key :( Any other way to activate a key…
-
Duplicate Subscriptions
How do I determine if my two subscriptions are duplicates? I have two and don't know why since they both go back to 2021. There is no customer service number or email for me to inquire. How does one get info on such a matter?
-
Central and Subscriptions
Hello! I don't get an identification code when selecting the subscription/details menu item. What could be the problem?
-
Renewal to better edition not possible
I've tried to renew my Family subscription of Bitdefender Total Security. In order to do it correctly (renewal not new licence) I've clicked on renewal banner onder My Subscription in Central. New page was opened and it offered me subscription for Total and Premium. I've selected Premium as I wanted better edition. Filled…
-
Abbonamento Secure Pass
Buongiorno a tutti, Sono nuovo in questa community e spero di seguire correttamente tutti i passaggi. Ho acquistato bitdefender premium e con esso ho anche Secure Pass La domanda è questa: per poter utilizzare secure pass devo acquistare anche una licensa di bitdefender password manager? Grazie per l'aiiuto Piero
-
Bitdefender passwoord manager renew subscription
Anyone have an idea how I can solve this, I have had a new email address for 2 years. The registration of Bitdefender Password Manager is still on my old email address which I can no longer access. That email address has been deleted by my previous provider (scarlet). Now my Bitdefender Password Manager will be renewed on…
-
Bitdefender Central Anti-Theft Not working if device is locked/idle
Have anyone faced this issue where anti-theft locate feature is not working due to any bitdefender mobile security bug or android restrictions.
-
Can't activate 5th license
Hi. I have an active five license Total Security sub. I am trying to add a fifth PC but it's saying I'm over my license count and need to add more. As you can see from the screenshot below, I only have four active, and it's not allowing me to add the fifth: I opened a ticket with support but also wanted to see if anyone…
-
Bitdefender Central remote anti-theft actions are not working
I've installed Bitdefender anti-virus and VPN software on both my laptop and also my android device. The software on both devices meet all system requirements and function properly but when I attempt to use Bitdefender Central to push any remote action to another device I get an endless pending status for that action. All…