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Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
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change and renew
I currently subscribe to Bitdefender Ultimate Security Plus and want to move to Bitdefender Premium Security and extend my subscription. How do I accomplish?
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I used to had an family suscription and I buyed a better one now i cant activate the new one
I used to have a family subscription, and I bought the improved one, but now that it has expired, it tells me that I am already on another one ,it will not let me have the new one. What should I do?
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Help with What Version of Bitdefender to Buy
I purchased Bitdefender Premium Security (Individual) and after installing found out it only covers 2 email addresses. I have 5 email addresses which I require coverage for. What should I upgrade too? I cannot find out how many email addresses each version covers as this is not clear on the website. There are only two…
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Bitdefender subscription extension
I have Bitdefender Total Security for 5 devices with limited VPN. I only use 1 device and do not use VPN. There are links from various websites that offer a 78% discount, redirecting to https://www.bitdefender.com/pages/consumer/en/new/cl-offer-avts/cybernews (but with the parameter irclickid). The page says "As…
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Questions about Subscription upgrade
Hello! Since my current subscription (Bitdefender Antivirus Plus) includes 1 device, if I upgrade up to 3 devices, will I be able to use it on Android devices or only on PC? Also, if I cancel the automatic renewal, will I continue to receive automatic updates for the products installed on my devices, or will I have to…
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Activation Code doesn't work
I habe Bitdefender Total Security for several years. I wanted to extend my subscription. Bought it, got a code. Bitdefender takes it, but then I have to fill in how I want to pay for it. Help Page doesn't work. What can I do to make it work?
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Double-billing
Not Bitdefender's fault. I purchased a subscription on Google Play. Inadvertently, I purchased another subscription from an email or another source offering a deal. I want to request a refund. I have contacted Google Play and am awaiting a response. I will continue using Bitdefender with the other subscription. The support…
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Updating Bitdefender Central With Code
My Bitdefender subscription expired and I went through re-subscribing yesterday. When I attempt to upgrade using the code, this is what it returns:
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How do I add more seats to Bitdefender subscription when Device limit is reached
I have the key already to use, wanting to add computer.
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Transfer from PS to TS
I have purchased a new subscription to TS and my previous subscription (to PS) has now expired. All devices have successfully transferred to the new subscription. My Central account shows both subscriptions: the PS shows "expired" and zero devices installed. However I get reminders to renew PS. How do I stop this?
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Refund joke
It is now 3 days later and still no response from Bitdefender on a refund. I have also rang them today to be told someone was on my chase and should have a response soon. Hours later and the day almost over and nothing. When I brought my new key I used a new card that was attached days later to my old subscription without…
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Antivirus Plus: comes not in my account
I just added a '1 Year, 3 Systems'. I paid, it is received, but I can't find or activate in my Bitdefender account. What do do/did I wrong? It's not possible to find any support on this on internet at Bitdefender…. Who know the sollution?
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When should I activate my new subscription for Total Security 2025
I currently have a subscription for Bitdefender Antivirus Plus which will expire on 6th Jan 2026. I've just purchased Bitdefender Total Security 2025 for 10 devices with a 2 year subscription. I've cancelled "Bitdefender Antivirus Plus" auto-renewal. Should I wait till my current subscription expires before activating…
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Error in Bitdefender when trying to switch accounts
I'm trying to switch from my old BD account to my new one. I have my login and password and have it successfully logged on my laptop. On my main PC, when I try to switch accounts in Bitdefender, it keeps throwing up an error message after I fill in the email address. Is there anything I can do short of nuking BD from my…
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Ticket Status - 1010688623
Greetings dear BD representatives, I have submitted a ticket on Monday 17.11 regarding the auto renewal of the subscription which I cannot afford currently. Until today I have not received a reply and the request is urgent for me. The ticket number is 1010688623. Kindly see to it as soon as possible, I would like the…
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Want to know status of a ticket
Why is it so difficult to check the status of a ticket? It is also incredibly obfuscated how to cancel a subscription and it took until I got slammed with the auto-renewal to figure it out. I got charged for Bitdefender Total Security when I barely used it previously. I was billed for $250 CAD (roughly) and I don't have…
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How can I decline charge for VPN that I did not request, and avoid renewal next year
I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
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I'm trying to turn off auto-renewal but screen doesn't scroll to the "End Auto-Renewal" button
See attached photo. I can't scroll down to the "Auto-Renewal" button. What am I doing wrong?
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VPN to VPN Premium Upgrade
I am a new Bitdefender subscriber. I acquired the Bitdefender Ultimate Security Family Plan subscription. I was under the assumption that this subscription level entitled me not to just a Bitdefender VPN capability but to a VPN Premium license. However, when I try to upgrade I am told that's another $39.99. Am I incorrect…
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Wie unter Win 11 Geräte schützen?
Hallo, habe Bitdefender Total Security mit der Version 27.0.55.283 auf 2 PCs und 2 Androids installiert. Bei den PCs lässt sich unter Bitdefender Central der Schutz für die Geräte nicht aktivieren. Als Hinweis erhalte ich: "Installieren Sie die Bitdefender-Sicherheit auf diesem Gerät, um es zu schützen. Er ist bereits in…
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difficile de choisir!
salut comment allez-vous! 3 compte Bitdefender j'adore😁 simultanement .Cordialement
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how to renew subscription
I have a new windows 11 PC but the Bitdefender didnt migrate from my old machine. An email told me I have 12 days left and I should renew, but when I go into BD the buy is greyed out and unresponsive. I have Downloaded a new version onto my new machine and it has performed the scans but I still cannot buy the program. Can…
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Subscription Refund
Hi, I accidentally added an anti virus plus subscription to my current central account which I already have total security on. The subscription was suppose to be added to my other central account. So I just brought another anti virus plus subscription and added it to the correct central account. I want a refund for the one…
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Is VPN included with my "Antivirus Plus" subscription?
Is VPN included with my "Antivirus Plus" subscription?
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Activating on my Samsung S23Ultra Android and on my Mac Book Pro was EASY
I just finished having a look at my Bitdefender subscriptions and took a few minutes to activate the subscriptions that I totally forgot I had. It was incredibly easy and straightforward. Having that extra buffer gives one peace of mind that is invaluable today in a climate of a tsunami of spam and scam emails, calls and…
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How Many Bitdefender Products Am I Subscribed To?
How Many Bitdefender Products Am I Subscribed To?
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Why is bit defender always asking me to log-in?
This problem was supposed to have been fixed in 2023 according to the post I read on this site. It appears to be happening again. I had to log in 4 times this morning just to get Bit Defender to work. It used to be a log in once in a while & then again after a reboot. Now it asks 3 or 4 times every day on each of my 2…
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Why renew subscription when it has been cancelled
I was stopped 54.99 the other day and this in my opinion was against the law. have been in touch with PAY PAL and awaiting the outcome. I have had nothing but trouble with this scecurity I am 81 years of age and have fuel bill to pay and they stop me that ampount what is wromh with these people.
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cancel auto renewal
I have tried the recommended procedures to cancel auto renewal but nowhere in central does a billing or payment option appear