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Upgrading Package
Hi, I recently bought a laptop and up until now i only had Bitdefender for Android and Bitdefender VPN. I have seen that I can get Bitdendfer Total Security which includes Bitdefender for Android and Bitdefender VPN within this package. My Bitdefender for Android is due to expire in September 2023 and Bitdefender VPN in…
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2 Supscription on my account for the same product.
Hey I ordered Bitdefender Antivirus Plus. after a while got an offer for more devices which I bought thinking it was an upgrade for the previous product. but as you can see 2 Bitdefender Anitivirus Plus subscriptions on my account. Problem is I have tried cancling the 1 device subscriptions under My Payment tab. it's…
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Cambiar una clave de activacion
Buenos Dias, Yo le doy soporte a varias empresas, por equivocación active la clave de producto en la que no es y necesito pasar la clave a otra cuenta de correo
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Dishonest auto-renewal policy
I thought your product was supposed to keep customers safe from online threats. So do you think it is acceptable to take money from a Paypal account with no notification beforehand or afterwards? Even if the answer is yes to the previous question, is it alright to take an automatic payment 209 days before the subscription…
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Is My Privacy Safe If Someone Shares With Me His/Her Subscription?
Can the account owner of BitDefender central who shares with me the subscription know any information about my computer or anything I do? thank you
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How Can I Transfer Subscription From Old Laptop To New Laptop?
I used my last subscription on a laptop that I returned and I'm about to get a different laptop. Do I need to buy a new or multi-volume subscription in order to protect my new laptop, or is there some way to transfer the subscription I had on the laptop for about 2 weeks?
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A question about subscription
We changed from Trial subscription to monthly subscription and we were asking when is it gonna change in our portal. We updated the subscription today and we waited an hour for it to change in the portal self but it hasn't changed anything yet. Do u know when it changes or how we can make it changes? The expiry date is…
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You don't make it easy to cancel a subscription renewal
Finally had to stop you through Paypal. Why go to these tactics, and it is for one of 2 reasons, I'm cancelling. Do you really believe you induce trust when you make it extremely difficult to cancel conditions. I will look for another anti virus. Pity I was quite happy with BD except for the VPN, never worked on different…
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Dealbreaker shortcomings/missing features BitDefender Premium;Family
Hello, I am trialling Bit Defender Premium Security/looking to migrate from the same solution by Kaspersky. 2 things are giving me pause and will likely keep me from becoming a BitDefender customer: 1) Kaspersky allows me to create additional accounts for family members under my licence so that they have their own…
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How to activate the Bitdefender subscription
How to activate the Bitdefender subscription (full guide here) Bitdefender Central is your one-stop security center. Here, you can activate your Bitdefender subscription using the activation code purchased or received as a present and install Bitdefender on your devices.
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Need to add a 4th device
Hi - I have a subscription for 3 devices and I just got a new 4th device. Do I need to purchase another 3-device subscription? Or is there a way to add just this one more device? Thanks.
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Different email addresses for different subscriptions
I purchased Bitdefender total security, and later I bought the premium VPN as well, but accidentally, I purchased the VPN with a different email address. What is the solution to change the subscription to email addresses that have the antivirus subscription, I tried to access it, but it comes to choosing one over the…
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BitDefender without a subscription?
Hi all, I have a Bitdefender Premium Security subscription, I have installed it on my own devices and on a PC at a family member. All are logged in with my account, so I see them on central.bitdefender.com 👍 I have also sent a link to another family member, but I didn't tell him what to do, so off course he created a new…
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Total Security 10 Device Option Not Pricing Correctly
Hello, I was recently trying to purchase the Total Security option for 10 devices. On the website the promo price is listed as $44.99 for 10 devices. However, when selecting Buy Now and going to checkout the discount is missing, and you're charged the total amount. I noticed this occurs whether you select the 1 year, 2…
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Will all of my devices be still protected after deleting all Bitdefender apps?
Signing out of all devices’ Bitdefender apps will affect the Bitdefender Total Security subscription effects and services while deleting all Bitdefender apps from all devices within the subscription or no? I just wanted to do this so that just in case any of us get to use one of our devices without messing up any of the…
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Can't install on a macbook
We're trying to install bitdefender on my daughter's mac using my multi-device subscription. I have sent the link multiples and even had her login to my account, but each time it asks for an activation code and won't take the ones I have because it claims to have already been used. Does anyone know what I should do to get…
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What do you do if you renewed the wrong product?
I meant to renew my subscription for Total Security but instead ended up renewing my subscription for Bitdefender Premium VPN. Can anything be done about this?
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VPN subscription offer not working.
Hi there. Why is the 30Euro a year offer from https://www.bitdefender.nl/media/html/consumer/trial/vpn-opt/?force_country=nl&campaign=RENEWAL-CPG-VPN-XZH&event=RENEWAL_UP_VPN&channel=IMM&l&ems-cid=3561&ems-uid=LDRgBjH4Oy not working when you get to the cart page…
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How does it work on a Formatted computer?
My laptop has a Bitdefender total security subscription, but it´s having some issues with the screen, reason why i'm sending it to be repaired or whatever they can do to it. Thing is, there's a chance that the people who fix it will reset it to factory settings. So How would that affect my Bitdefender subscription? Will i…
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Android not recognising subscription
Hi there, When I try to install my Bitdefender Internet security from my laptop onto my Android phone by sharing the link, the phone downloads the app from Google Play and installs it fine but then doesn't recognise my subscription and I get a message that my mobile subscription has expired. I did have a different version…
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Extension of the subscription period
Hello BD i have Total Security Sub, it will end on March 20, 2022 If i bought new Sub. today for discount, will i lose 3 months from my currently Subscription?🤔 or it will start when the old Sub. end? Do you give serial to activate it later when my subscription end? (Excuse me for broken grammars)😋
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desktop application isn't updating to new subscription
I bought a new package (family) instead of renewing my current one (total). So, the new package started days ago but my old package doesn't expire for a few more days (have turned off autorenew). I have gone to bitdefender central and changed my device allocation so that my computer and phone are on the new package but…
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Question regarding Bitdefender License
I would like to buy a Bitdefender Internet Security Pack. I found this Promo from Bitdefender: I have two questions regarding this Promo: Is it legit? It seems on the bottom of the website that the copyright is only until 2017? "Copyright © 1997-2017 Bitdefender" Is it an old promo that isn't valid anymore? If the Promo is…
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Can i share my bitdefender Subscription with my friends
I am already a subscriber, and as you know I can use my subscription on five devices Can I share the account with my friends from the invite link and add their account to my subscription without sharing my account information and master password with them
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I want to become reseller for Bitdefender Products
Dear team, I am from India. I would like to become a reseller for bitdefender home products. I would like to get Global or US & EU keys. I could not find a distributor using bitdefender partner locator who sell home products. I can give assurance that I won't sell the products in another region. Please email me the…
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Repeated Login Prompts
Since the last update the program keeps prompting for login at random intervals after the initial login. Can anyone explain what is going on? I'm using Win 10 Home with Bitdefender Total Security.
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Bitdefender total security 2020 auto-renew issue
I'm trying to disable my auto renew since i already bought a new subscription on a different account, but the "my payments - view details" page is completely blank on every browser. I heard people on this forum can help, i only have a week left and i really cant afford to double pay. I posted this as a discussion since i…
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I Renewed - Now What??
I just renewed my subscription and was sent the checkout information. It downloads okay, but that's as far as it goes. And in the Bitdefender Central there is no record that I paid. Any suggestions would be appreciated.
