-
New Subscription Not Reflected
I purchased the total security subscription yesterday with 7 days remaining on my trial. Following day, the BD desktop now shows 6 days remaining. When I try to activate BD, it states your subscription is already active - 5 devices - Valid until April 17, 2026. Subscriptions tab under BD Central shows the Bitdefender Total…
-
AUTO-RENEW is now set at 59.99 higher price... discount has been disppeared without notice
[and I'm forced to ask on here because the email support is bad… 4 attempts to send the complaint… including the Catpcha routine, and it just hangs.] Hi Bitdefender Support, I am feeling concerned about this auto renewal of 25.03.2025. Previously, I was getting a significant discount on Total Security Individual, around…
-
Subscription help
Hi everyone, hopefully I can get answers to the loophole that I seem to be in regarding my subscription. I was with Kaspersky until the ban happened and switch to Bitdefender 8/25/24 and what I'm guessing was my remaining subscription to Kaspersky which expires 3/25/25. When I go subscriptions on the central app, it says…
-
Mobile app not recognising my subscription
I have downloaded the mobile security app and after signing in it doesn't recognise my family pack sub and instead only offers a 14 day trial
-
Why did my Bitdefender Premium Security subscription randomly get extended
Hello, It is currently 2025 Jan 16 and I was expecting to renew my Bitdefender Premium Security on Jan 24 2025. However, I looked into my Bitdefender Antivirus, and it showed that my subscription was going to expire in 40 days instead. I took a look into Bitdefender Central, and I notice that my subscription was extended.…
-
Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
-
Linking new bitdefender to old one
I received an email that my Bitdender package was close to expiring (still 24 days left) on Bitdefender Total Security. Rather than resub automatically, I purchased a new Bitdefender Total Security package (individual, which I believe I had before). But, rather than letting me extend the new time on my current sub with the…
-
I need to protect minimum 6 emails up to 8, and already have the all-in-one Premium Security Plus.
Good morning, afternoon, evening everyone, I need to protect a minimum of 6 emails up to 8, and already have the all-in-one Premium Security Plus : our familly's 5 first emails are already set. I would like to know how can i buy extra capability for just : 1 to 3 more emails ? ( as we only have 3 laptop for everyone and…
-
Where is my refund?
When the time came for a new Total Security subscription, I paid using iDEAL directly on the Bitdefender website. Supposedly this payment did not go through, even though it was debited to my bank account on 27 June 2024. Per the suggestion of your Tech Support, I paid again on 28 June 2024, using my creditcard. Tech…
-
How To Remove Old Orbi Router with Inactive Subscription
A While back I upgraded to a new Orbi router. I have an active Netgear Armor by Bitdfender subscription my my NEW Orbi router. My old Orbi router still shows on my profile with an inactive subscription. I cannot find a way to remove my old Orbi router from my profile. Please help
-
Explanation of Subscription Agreement?
3.1, Your Responsibilities: … "All messages You transmit through Bitdefender Solution shall identify You as the sender." What, precisely, does that statement mean? Does Bitdefender have a means from which a user can send messages from within the Bitdefender application? Does it somehow tag emails or messages from other…
-
I received an email with attached pdf claiming to be from bitdefender.
I received an email with attached pdf claiming to be a receipt from bitdefender. This pdf congratulated me on renewing my subscription (even though its not due for another 3 months). It also listed the amount as being $667, which is far higher than my actual subscription. I didn't click on any links but did open the pdf in…
-
I had to resubscribe via Google Playstore and when I opened the app, it's still on the payment page
It won't get past this reactivate page. I actually clicked the buy monthly subscription option and it just charged me AGAIN so there's two charges from my account via Google playstore. AND IT STILL won't get past the reactivate page.
-
VPN - limit of available devices in your subscription
Hello everyone. I have 3 "Bitdefender Premium Security" subscriptions and 1 "Bitdefender Premium VPN" subscription in my Bitdefender Central. Premium Security are installed in various types of devices and have both Antivirus and VPN, and they work well. Premium VPN is only installed on devices with a third-party antivirus…
-
How to switch to Windows Defender without uninstalling Bitdefender entirely?
Today my subscription expired and while I want to renew it, I want to get paid first later this week. Since Bitdefender expired, it's off, but in the Windows security settings it still says Bitdefender is active and therefore Defender isn't completely on. So is there a way to get Windows Defender back as the main AV…
-
How can I merge subscriptions into one?
I recently won a free year of Bitdefender Total Security and received the code for it, Bitdefender Support via FB Messenger sent me links on what I can do, and they told me I can use the code to extend my Bitdefender Box subscription since it uses Total Security but when I went to activate it. It didn't give me the option…
-
Do I need to install Bitdefender on my smart tv?
I am concerned that my TV is connected to the internet. I search alot of online programs. Should I can I download the Bitdefender on my TV? Thank you in advance DotnEd
-
Issue with Android sub upgraded to include Windows device
Hi all, I tried to do a search for this issue, but it seems too specific for the issue that I'm having. Apologies if there is a thread about this. If there is, please direct me to it or I would appreciate your advice. I originally bought an Android subscription, which I've been pleased with, so I decided to add a Windows…
-
If i have a subscription, will it cost more for another bitdefender product?
I am having problems with another providers ( Not bitdefender) Product. I have win 10. i have a bitdefender subscription for android. if i want to get a bitdefender product for my laptop,will it cost more? Ty for your help.
-
Can't activate my subscription
I've just made a subscription to 1 x Bitdefender Family Pack but my Bitdefender Central still only show my Bitdefender Total Security How do I activate the Family Pack?
-
Total Security 10 Device Option Not Pricing Correctly
Hello, I was recently trying to purchase the Total Security option for 10 devices. On the website the promo price is listed as $44.99 for 10 devices. However, when selecting Buy Now and going to checkout the discount is missing, and you're charged the total amount. I noticed this occurs whether you select the 1 year, 2…
-
Subscription total security
One day, 2 prices 😐️
-
Regarding the issue with 2 subscriptions
Hello, I have Bitdefender Total security subscription ( 5 devices 3 years) which is going to expiring on JAN-12-2024 and couple of days back I have brought second Bitdefender Total security subscription ( 3 devices 3 years) which i have activated on OCT-10-2023. I'm looking a solution for - start my second subscription…
-
Product Activation in Windows 11
I have reinstalled the product because my bitdefender vpn is not working but after reintalling from central website product is not getting activated and I have unintalled and reinstall the software 3 to 4 times so give me proper suggestion what to do Please reach out to my WhatsApp number [removed by admin] for the…
-
Is there an option to increase devices on Bitdefender Premium Security plan?
I understand there is a Family Plan (but without Password Manager), however I need two extra devices for my household. Is there an option to add a couple of devices (at a price obviously) to theBitdefender Premium Security plan or shall I look at going to the Family Pack and a Password Manager plan? Cheers David
-
Will current devices connected to BitDefender Premium VPN remain connected after switch to yearly?
Hi there I started off with Premium VPN on a monthly subscription via Google Play and added a couple devices. I've subscribed to a yearly plan through the BitDefender site (via My Offers). I noticed that while I have a number of devices connected to the monthly subscription, I don't have devices connected through the…
-
unmerge supscription
Hello Comminuty. I need a help to seperate a supscription, recently i has paid a new subscription and bitdefender automically add a new period on it, and i need to seperate this subscription. any help please
-
How do I fix number of devices?
The number of devices on my subscription is incorrect. I have deleted some devices but the system says I have reached the limit. Very frustating! Can anyone help? Can I ring someone...
