New Subscription Not Reflected

I purchased the total security subscription yesterday with 7 days remaining on my trial. Following day, the BD desktop now shows 6 days remaining. When I try to activate BD, it states your subscription is already active - 5 devices - Valid until April 17, 2026.

Subscriptions tab under BD Central shows the Bitdefender Total Security Trial (10 device) installed on 1 device expiring on 04/24/25.

Below that is BD Individual plan (5 device) not installed. If I click on install it downloads the .exe file. When I click on the .exe file nothing happens.

All emails from BD reflect paid subscription with correct 2026 expiration.

Some direction would be greatly appreciated.

Thanks

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Comments

Flexx

https://community.bitdefender.com/en/discussion/103890/new-subscription-not-reflected

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards

Alexandru_BD

Hello @dobitnow,

You can transfer the device from the trial license to the subscription:

https://www.bitdefender.com/consumer/support/answer/34264/

Let us know if it worked