New Subscription Not Reflected

dobitnow

I purchased the total security subscription yesterday with 7 days remaining on my trial.  Following day, the BD desktop now shows 6 days remaining.  When I try to activate BD, it states your subscription is already active - 5 devices - Valid until April 17, 2026.  

Subscriptions tab under BD Central shows the Bitdefender Total Security Trial (10 device) installed on 1 device expiring on 04/24/25.  

Below that is BD Individual plan (5 device) not installed.  If I click on install it downloads the .exe file.  When I click on the .exe file nothing happens.

All emails from BD reflect paid subscription with correct 2026 expiration.  

Some direction would be greatly appreciated.

Thanks

Flexx

https://community.bitdefender.com/en/discussion/103890/new-subscription-not-reflected

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards

Alexandru_BD

Hello @dobitnow,

You can transfer the device from the trial license to the subscription:

https://www.bitdefender.com/consumer/support/answer/34264/

Let us know if it worked