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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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INFO: Bitdefender Safepay Not Allowing Access To Some Banking Websites [Latest Updates]
Hello. Anyone experiencing Bitdefender Safepay not allowing access to some banking websites (Wells Fargo Bank, Lloyds Bank, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 19, 2025: This is a known issue by now, the dev team managed to detect an incompatibility between Safepay and the…
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INFO: Bitdefender Is Corrupting Emails In Outlook And/Or Thunderbird [Latest Updates]
Hello. Anyone experiencing Bitdefender corrupting emails in Outlook and/or Thunderbird (Bitdefender converting html emails to plain text, Outlook inbox getting emails in MIME format, Outlook emails have no content, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 14, 2025: The…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Update Concerns
I read at startup Bitdefender automatically begins an update within 5 minutes; today at startup after 10+ minutes no update was initiated, so I manually started one. Why wasn't it automatically started? During the update when it reached 84%, message "configuration in progress…" showed and the security widget & Bitdefender…
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Already installed on 5 devices but account only shows 3 devices
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Tools for Editing APK Files?
I’ve been exploring ways to edit and customize APK files (mainly for learning purposes like modifying resources, layouts, and understanding how apps are structured). I know there are tools out there such as APKTool, MT Manager, and JADX, but I’d love to hear from the community: Which APK editing tools do you find most…
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Bitdefender and New Outlook.com
Has anyone heard when they are going to come out with the fix to deploy Bitdefender for the new MS Outlook. They told me they were working on it, but my last ticket was never answered. Bob
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Vulnerabilities on macOS
Hello, We use the GravityZone cloud solution. We have a mix of Windows, macOS and linux devices. Anti-malware is nicely installed on all devices. We want to also use the Risk Management functionality which at the moment only shows data from devices on Windows or linux. The documents states it should also work for macOS. Is…
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What is better - Online v/s Offline pdf reader
Hello, I need a pdf reader. Which is the best PDF editor that is not very expensive? I found various suggestions like, pdf candy, Foxit PDF, Systweak PDF Editor, I love PDF but am not sure which one I should go for? Can anyone suggest best tool?
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Company risk score
Hello, I am trying Bitdefender GravityZone in order to replace my current security solution. I have done a risk scan but under risk management I still do not see any data. Thank you.
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How do I change from Spanish to English?
The BitDefender site comes up in Spanish not English. How do I change it?
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Alert Mode Switching Itself Off - AGAIN
I find myself here because - YET AGAIN - Bit Defender has introduced a serious security flaw into its security software. Previous threads on the issue: https://community.bitdefender.com/en/discussion/91674/alert-mode-switching-itself-off https://community.bitdefender.com/en/discussion/comment/336623/#Comment_336623 This…
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Windows 10 Outlook
I am unable to open links in Outloook or Google. The message says This site cannot be reached or Access denied?
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Create Bitdefender GravityZone subscription
Bom dia, eu adequire uma licença para a Bitdefender GravityZone Business Security Enterprise (Ultra) e quero criar um MSP para a minha empresa ou seja eu colocar colar a licença para começar a usar o GravityZone . Quais são os passos que eu devo seguir para inserir a licença e começar a usar?
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Settings backup/export/import
In order to avoid problems (including the possibility of bricking my machines) when running updates, especially BIOS, I have to uninstal BitDefender and then reinstall it. It would help if there were a way of exporting all the user-set settings so that they can be imported to the reinstalled BitDefender. If there's a way…
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Subscription Renewal
I received this e mail below: I Your account is set for continuous protection, which is the best option for your online safety. Your Bitdefender Premium VPN (1 year) subscription will expire on 2025-09-18 and you should expect a charge of 69.99 USD from our payment processor partner, 2Checkout, within the last 15 days…
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VPN preventing any internet traffic
I have a VPN Premium account. Auto-connect to best location. Kill-switch is turned off. If I boot up my computer and the VPN connects I can't connect to any internet sites. As soon as I turn the VPN off then I can surf and everything is fine. What is going on with the VPN blocking all my internet traffic? How do I diagnose…
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Confirmation the connection between VPN's sudden drop in speed to web disconnections and viruses
Hello Bitdefender lab Because a few days ago, I stumbled upon the Dell computer USB RECOVERY software either can't find the windows 11 system online, or find the ISO file is only 800MB, and then because of the accidental installation of the OUTBYTE driver updater and update 10 drivers found that the network is often…
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heb mijn abonnement verlengd vorige tot 31/08 nieuwe tot 26/08 , ik verlies 5 dagen.
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Can I activate web protection?
I have the latest iOS build and recently within the last few days I cannot activate web protection. VPN is off please provide guidance. This is the same issue I had about a month ago.
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Port Scan Exception: Can it be set to an IP on my home network only?
Problem: The security firewall router on my home network does security scans of devices to check for open ports. This triggers a Port Scan blocked in BitDefender, and that cuts off the Internet, because the address blocked is my DHCP server. Solution w Bitdefender: I could add the IP of my router as an exception in…
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No Full scan performed
Hello, after installing the package a problem is found. The full scan has not been performed. How can I avoid this message? Thank you.
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TikTok, FB/Insta text me unsolicited codes
Since a false QR code reading took me to an apparently fraudulent site that requested access to all my data (which I did not agree to), I have had a number of text messages from TikTok and FB/Insta announcing the code for "my" accounts. I do not have a TikTok account and have never tried to open one. Same for Insta. I used…
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Bitdefender Properties displays no digital signatures
Right-clicked BD icon in taskbar, clicked Properties then Digital Signature tab, and no signatures were displayed in either the Embedded or Catalogue fields. Is this normal. Also found no signatures for a few other app, e.g., Edge. Unusual? This coincides with what i think are unusual Event Viewer entries.…
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How do I prevent Windows 11 Secure Boot keys from being sent to Microsoft's backend after installing
Hi, After installing Windows, without my approval, secure boot keys are sent to a remote. They are then accessible from the well known /myrecoverykey url. I find this not only inadvisable, but believe that the PKI involved in the process is anything but secure, and wish to stop it. In fact, this is one of the reasons why I…
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How to resolve a explicit network path issue endpoint to cloud server due to bad google hardware?
8 month open issue BitDefender support has not be able to assist with yet. Explicit subnet endpoints stopped communicating with BitDefender cloud server due to network communication failing at the first Google routers in the network path before hitting the BitDefender servers. ISP (AT&T) confirming network traffic from our…
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Issues with Amazon
This morning it appears that getting to Amazon is problematic. No issues in the past. Changed nothing in BD VPN. Turn off VPN and all is well. Tried several different VPN sites. Tried in three different browsers. No joy. iOS app seems fine, though. Anyone else experiencing this?
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Couldn't find the answer to removing this malware/worm from my iMac
I get a popup (not from BD) that lasts less than a minute, suggesting I click on it to prevent…it only lasts a few seconds I never click on the popup. I know not to do that. I've run BD dozens of times and nothing works to stop it. BACKGROUND: it started when a friend passed away and I was searching for her obituary. A…
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Poor reliability of connection on 5.2.7.2 Bitdefender VPN
Hey all, I noticed a problem with the latest update of Bitdefender VPN, which also introduced WireGuard as a protocol. I have been all through the help files and not getting the support I need. I think there are bugs in this version, because VPN connection is just not as stable as it used to be. There are issues with…
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How do I locate by Bit-Defended Mobile device from my Laptop?
I've installed BitDefender Plus on my PC, Mobile & Laptop and I'm loving it, I ran the "Locate device" feature of the mobile app and a map appeared showing the location of my mobile, I've just tried again now and the tab turns green, a location-pin revolves, but that's it, Am I supposed to see a map afterwards again? - but…
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Bitdefender launched a malware file to "disinfect" it and now my device is infected
So theres this thing at https://getswiftt.gg that I installed because I was just bored and looking into stuff It ended up installing an undetected Trojan that wasnt caught by any products not Bitdefender ATD or anything else OTP kept blocking exploit attempts which prevented my device from being fully compromised but…
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Bluesky threat detection
Hello, I've been on Bluesky for almost two years, and in the last 24 hours suddenly I'm getting multiple threat detection from BitDefender, but I don't know if this is something to worry about or not. Feature:Online Threat Prevention The page https://bsky.social/xrpc/com.atproto.server.getSession has been detected with…
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Renewal to better edition not possible
I've tried to renew my Family subscription of Bitdefender Total Security. In order to do it correctly (renewal not new licence) I've clicked on renewal banner onder My Subscription in Central. New page was opened and it offered me subscription for Total and Premium. I've selected Premium as I wanted better edition. Filled…