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Windows
Troubleshooting and optimizing Bitdefender products for devices running on Windows.
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Troubleshooting and fine-tuning Bitdefender products for macOS.
Mobile Security
How to set up Bitdefender Mobile Security and fix common issues for Android and iOS.
VPN
Guides, fixes, and extra information about Bitdefender VPN.
Product features and Ideation
Bring your ideas to the table! Show us how you'd like to see our products improved, vote on ideas from others and see them come to life.
Enterprise Security
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Scam Busters
Share your experience with the increasing prevalence of online scams, consult cybersecurity experts and learn from us how to stay safe.
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Tips on using Central account and how to manage your subscriptions.
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Insights from Bitdefender - What does it take to secure today’s Content Creators?

In today’s digital landscape, content creators and influencers are more vulnerable than ever to cyber threats that can jeopardize years of hard work, reputation, and income. Recognizing this challenge, Bitdefender recently unveiled Security for Creators

Smarter Security Starts Here — Check our Super Sale for Essential Online Protection!

We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection.

Bitdefender together with Scuderia Ferrari HP. Get all the race reports here

A partnership born from a passion for high performance and technological innovation.

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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
Can You Recover Money Sent to a Scammer?
Realizing that you’ve transferred money to a scammer can be frightening, but what you do next may make a real difference. The sooner you contact your bank, report the payment as fraud and request an urgent recall or freeze, the better the chances that the funds may still be stopped before they are moved elsewhere. This new…
Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
Your Email Address Was Leaked. What Could Actually Happen?
When people hear that their email address appeared in a data breach, the first reaction is often: “It’s only my email. How dangerous can that be?” Email address leaks are often overlooked or not considered important enough by their owners. I mean, what else can happen besides receiving spam? Well, things can take a…
Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77 and @Flexx have the authority to…
Bitdefender Discounts: Save on Premium VPN, SecurePass and Identity Protection
We’re excited to launch a community–focused campaign with up to 50% off Premium VPN, SecurePass, and Digital Identity Protection. Whether you're browsing on public Wi-Fi, managing dozens of passwords, or wondering if your personal data has been exposed online, these tools are designed to give you more control, more…
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
unaccess due to VPN
Does a Bit defender premium security exist without VPN ? when i active the VPN in normal web session or Safepay session , i am unable to access to 80 / 90% of web site or a lot of my appilcation doesn't work because VPN block the access to their website editor (licence control , cloud interface, bank and financial ,etc…)
Bug: Alert mode repeatedly asks to allow same unchanged application [Under Investigation]
I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…
[Feature Request] Auto-Disconnect VPN upon leaving auto-connected websites
Currently, Bitdefender VPN allows users to set up Auto-connect - automatically connecting to the VPN when visiting specific websites or categories. However, once the user navigates away from the site or closes the tab, the VPN remains connected until it is manually turned off. Suggested Feature: Add an Auto-disconnect…
Bitdefender VPN stats graph shows wrong day
Hi everyone, Today is Saturday July 4th but it shows as Thursday in the stats graph, when I hover my mouse over Monday in the stats graph it shows as Wednesday July 1. It shows the date correctly, Wednesday was indeed July 1 but it shows it as Monday instead of Wednesday in the stats graph. I have bitdefender VPN version…
Where is my account code?
I just renewed my subscription, but I don't have my account code to add BitDefender to a cellphone.
How can I resolve issues with Bitdefender blocking legitimate websites or app ?
Hello , My name is Mukesh karkey, I'm having trouble with Bitdefender blocking legitimate websites and applications like my VPN and certain browsers, and I'm looking for some advice. I'd love to hear about your experiences with this issue. What specific applications or sites have you had problems with, and what methods did…
Bitdefender Total Security and O&O Defrag 30
Hello, thank you for reading. I have installed O&O Defrag on my Computer, with Bitdefender Total Security installed. Upon restart I get a BSOD. If I remove either Bitdefender or O&O Defrag, the problem goes away. Is this a know issue? Thanks.
Pop Up Screen
i am getting the above screen. No scans have picked it up. What is it?
Dreadful MacOS version of Bitdefender.
Hello. Installed what I thought was the latest version of Bitdefender for MacOS and got the following item (see attached picture). Bears no relation to the Bitdefender items on their website and version numbers don't match the latest version numbers. Also you can't install the VPN from this hopeless app.
Fix the problems with your buggy buggy app!
After years of putting up with this poor quality, buggy software, I'm out. This company takes years, and years and years to fail to fix even the simplest issues with its own software. The sofware fails to keep settings, the profile system doesn't work properly, the logs are completely hidden and the interface is clunky and…
Bitdefender VPN kills internet speed
Why does the Bitdefender VPN kill internet speed by 75 to 80%?
Android 17 Advanced Protection Mode Blocks some Bitdefender Security Features
On Android 17 devices, Android Advanced Protection Mode (AAPM) restricts access to the Android Accessibility API. Because several Bitdefender security features rely on Accessibility permission to provide real-time protection, they are limited or unavailable while Advanced Protection Mode is enabled. The affected features…
How can I use Safepay for Banking Payments in Switzerland ?
Finally, Safepay is also compatible with UBS e-banking. In Switzerland, I always receive my invoices with a QR code, which I can scan in the banking app when making payments. Safepay doesn't allow me to use the camera, so I can't pay invoices with it. With Bitdefender, I can specify programs (e.g., the Firefox browser, but…
Banyan-admin.exe -> Banyan-admin-worker.exe -> Powershell.exe -> "disinfection in progress"
This has started recently at my cousin's home computer, on which I have installed Bitdefender Total Protection (which has been running for many many years without issue). She uses her home computer to connect remotely through her office network and then to her office personal computer. Recently the office IT staff upgraded…
Security Error Issue
Hi, when I try to open an email link, I get this Security error.
Scam detection has no false positive override
I have Bitdefender Total Security, and two of the licenses are on our Android 16 phones. I received a text message the other day that is valid but blocked and apparently deleted. Bitdefender acted upon a false positive. The text is valid and is related to electrical work that is now completed on my home. The SMS and Scam…
Parental Control: Using Wildcards for Allowing/Blocking Sites
Everyone who is used to firewalls tends to block or allow domains, including subdomains via a wildcard notation *.domain.tld I can't find a comparable solution in "Parental Control". If the general function of choosing applications to block or allow would be working sufficiently, this mentioned lack of configurability…
How can I contact someone at Bitdefender regarding a subscription renewal?
When I ordered my subscription last year it was for $63.59. I just received an email from Avangate that I was charged $116.59 and have no idea why and cannot get un touch with anyone at Bitdefender. After this issue, I'm sure to cancel when subscription ends unless i get an explanation why this amount charged.
Repeated SecurePass Login Requests EACH PC EVERY SINGLE DAY
I have multiple PCs that I use throughout a given day and I use SecurePass on all of them. Sadly, I repeatedly see this request EVERY DAY when I first open up Firefox. If this is the way this is going to be, I think I'm gonna leave Bitdefender and find other alternatives. Just when I thought we had this issue handled,…
Bitdefender_1 and Bitdefender_2 VPN Adaptors Showing at Different Times when I connect to VPN
Bitdefender VPN Premium Bitdefender VPN Version: 27.2.2.2(b) 1) I have noticed when I connect to my VPN, the VPN Adaptor will show the name of Bitdefender_1 or Bitdefender_2 2) They do not show at the same time its either one or the other when I connect to my VPN 3) Is there a reason why it will use Bitdefender_1 and then…
Code Integrity error after enabled Secure Boot
Hello. I'm using Bitdfender on Windows 11 Home and I am writing this post because I have a symptom that I would like to ask a question about. I just enabled Secure Boot and since then I've been getting the following logs in Event Viewer. Event ID 3033 Code Integrity determined that a process…
Best practices for helping users verify software downloads?
Hi everyone, I manage a website that publishes emulator setup guides and educational resources for retro gaming. One thing I always think about is how users can verify that the files they download are safe before using them. Besides recommending antivirus scans and keeping systems updated, I'm interested in learning what…
False positive — Advanced Threat Defense blocks MetaQuotes-signed MT4 installer (fusionmarkets4setup.exe)
Hello, I would like to report what appears to be a false positive in Bitdefender Total Security. Advanced Threat Defense repeatedly blocked the MetaTrader 4 installer supplied by my broker (Fusion Markets), labelling it as malware. The file was blocked four times within five minutes. Notably, nothing was placed in…
I used Windows Defender for only one time to test the quality of its virus and threat protection updates, and I wasn't satisfied
This image shows a four-hour delay in updates, which is dangerous because threats refresh every few seconds. Is this accurate? I'm concerned about security; does this represent a weakness in the most important thing, which is updates? What do you advise me to do? Stay away from him immediately. I would appreciate a…
Bitdefender Total Security blocks and quarantines MegaBasterd. What to do?
Megabasterd is written with Java and every time i try to install it Bitdefender thinks its a virus and quarantines it. This despite the fact that i have it whitelisted. Does anyone have any suggestions as to how i might overcome this? Thanks
Total Security installed, Chrome browser redirecting to malicious page
I have Total Security - how do I get back to Chrome on my Windows 10 laptop after 'Dangerous page blocked' -!help! -thanks , Linda
The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
Cannot enable exception for the Advanced Threat Detection module in Bitdefender
its a file and it has stuff that keeps getting flagged as malicious but i cant make an exception for atd so its all getting deleted
Recent Update affected my Wi-Fi connection on my iPhone
After the update on my iPhone was completed, there is now no connection to my wifi. All other "ticks" are present, including web protection! Yet, on my other Apple iOS device which has not been updated, connection to wifi is secure. It would seem that Bitdefender is aware of the problem and are attempting a fix, but why is…
Bitdefender together with Scuderia Ferrari HP
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!