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GIVEAWAY: Innovator's Quest - Join the Ultimate Challenge for Creative Thinkers
Calling all creative minds in the Bitdefender Community! We are excited to announce the Innovator's Quest – a contest designed to harness the power of innovation and insight from our community to drive the future of cybersecurity. 💡🔒 How to Participate Register in the Bitdefender Expert Community using your Central…
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Tech Talk with ZONEofTECH: Join the AMA and Get Your Tech Questions Answered!
Dear Bitdefender Community, We are thrilled to announce a special ‘Ask Me Anything’ session featuring none other than ZONEofTECH, one of the top influencers in the tech world! With over 10 years of experience in the field, ZONEofTECH is known for their expert insights, in-depth reviews, and exciting coverage of…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD and @Mike_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and…
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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Welcome to Our New Anti-Scam Campaign: Let’s Fight Fraud Together
Online scams pose a bigger threat than ever. In the past few years alone, these attacks have grown in both number and complexity, with official reports indicating billions of dollars are lost annually to cyber crooks. The Better Business Bureau (BBB) reported that victims in the United States lost nearly $10 billion to…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Allow a Specific IP address past a port block
Recently support helped me resolve this issue: However, now I want to allow a specific IP address through this port block. We want to allow a single laptop to RDP into a group of computers but no others. I created this rule to allow it and placed it above the priority list for the rule that blocks incoming RDP. However,…
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Bitdefender not starting automatically on Nokia G42 5G Android phone
hi all, I have a Nokia G42 5G phone that has been running Bitdefender Mobile happily for months I have just purchased the same type of phone for my wife and installed Bitdefender. All appears to be working OK except that it needs starting manually every time Android starts. I've just tried uninstall/reinstall but still the…
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BitDefender Not Compatible With Windows 11 24H2
Hi, I keep being disconnected with the host. The current installation package in the cloud portal isn't compatible with Windows 11 24H2. The smaller download package and the epskit x64 abort with the same result. Its ridiculous there's no fix to the issue.
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My IP is not visible and i can't connect any VPN server
Hallo, My IP is not visible more and i can't connect any VPN server. I did restarting my devices, reinstall Bitdefender VPN, but didn't work. It doesn't work on my Android TV and Android Smartphones.Maybe somebody can help me. Thank you in advance. Best Regards
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Vulnerability scan - 2 results instead of 1
Hi! This is my first post here. I came across a problem. I ran a test to find a vulnerability and the program returned information that two vulnerabilities were found but ultimately it only displayed one (no password to the computer). Now I noticed that I cut off the "networks" tab but believe me it was empty. What could…
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VPN Doesn't Work after Version 27.1.3.14(b)/Locations gone
So my VPN had an update the other day to Version 27.1.3.14(b) & now my VPN is broken. The only thing that appears in locations is "Automatic" and if I attempt to start the VPN, it just hangs & doesn't connect. No error message either. I've tried reinstalling the VPN but this doesn't work. Also made sure that Windows…
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Upload file failed to NAS locally
Hi Team, I am uploading mkv file from my local laptop to my local NAS using FileZilla but everytime it got failed. It is uploading only like 20% and then failed. I tried also another app like WinSCP and it is the same issue. So I uninstalled Bitdefender and tried again the upload and it uploaded successfully. What will be…
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VBS Agent Trojan, VBS.Heur.Morpheus (and other viruses) on my Win 10 PC - help?
Greetings, I foolishly went through a bunch of 15+ year old cd-rom discs that had lots of family pictures - before throwing them out. Of course, one of them had a virus on it and now it/they are on my win10 PC. I Googled how to get rid of VBS Agent Trojan, then I downloaded the half-dozen programs to attempt to get rid of…
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Gravity Zone Firewall Rules not Blocking Ports
I'm new to gravity zone but have used other Firewalls in the past. Creating rules seems simple. I want to create a policy for a subset of PCs that blocks Remote Desktop on Incoming Port 3389. I've done this before in several other firewalls before. However, I created an incoming rule to block port 3389 but it doesn't work…
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Hello I cannot click into a link on an email as the link is grey. If anyone can help thanks
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Manual scans that repeat twice
Hi @agozob and @Alexandru_BD, i noticed that in the latest version of BMS after performing a manual scan, two or more manual scans are automatically performed after a few minutes. Is this normal or is it a bug? Below are the data from my smartphone Realme 8 5G with Android 13:
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VPN destroys itself
Hi, When I install VPN, it works great at first. After restarting the computer, it breaks. The UI is very slow and takes forever. I can't establish a connection either. I also noticed that I no longer have the TAP-Windows Adapter. I've already tried reinstalling it, but to no avail. I have the same problem on two different…
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My Location
My Location in Bitdefender Central for remotely locating the device is showing 15 km away from actual location. I am worried.Is my system is compromised?
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Chinese fraud gang
Mobile fake base station,It still ****** exists.
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Mozilla Thunderbird is not working when I acivate Bitdefender VPN
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Gravity Zone Network Discovery Problem
Hello, I use Windows active directory and I also have Windows DHCP and Windows DNS. Computers connect to the system both wired and wirelessly. Suppose we install bitdefender on a computer while it is wired. The computer appears as managed in Bitdefender Gravity Zone. This computer then connects to the system wirelessly and…
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Can't access Internet
I'm really out of the loop with all this sort of stuff. I installed a trial version on Windows two days ago. Seemed to be going well.Yesterday I tried to turn on the VPN, it never really connected. Maybe I ticked something I shouldnt have. I probably did but cant remember anything specific. Today get on computer click on…
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Bitdefender still running programs.
Hello. I installed the Bitdefender installer a while back, but decided not go through with the install of Bitdefender (it wanted me to delete my existing anti-virus). I recently checked my Task Manager, and saw that some Bitdefender programs were running. I find this weird, since I never installed Bitdefender, and I…
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removing protection (completely) from a folder
I have two folders that have been wrongly identified as a threat and subsequently some of the files were removed and access is limited. I've restored most of the files but I can't access some of them even though they exist - it seems I have no permission to overwrite them. How do I completely isolate folders from bit…
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Proposal for Bitdefender: Unified Security Management Platform (USMP)
Overview: The Unified Security Management Platform (USMP) is a groundbreaking feature designed to integrate Bitdefender’s existing security solutions into a single, cohesive platform. This innovative feature aims to streamline security management by combining endpoint protection, network security, and cloud security into…
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J'utilise Bitdefender total security et la fonction safepay. Malheureusement Bitdefender n'accepte p
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Covenant Eyes
Hello! I've just tried installing Bitdefender (BD) on my Windows desktop, but it's asking me to first uninstall Covenant Eyes (CE) as it deems it an existing security app. But CE is accountability software, which I need on my machine. I can't complete the installation of BD until I uninstall CE - is there a way around…
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License upgrade
Hi, I currently have the Total Security license. How can I upgrade to Premium Security Plus without having multiple licenses in Central? Greetings
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Error when paying my Bitdefender account
Hello I got myself in a mess, and I am hoping that I can get any of you folks to rectify it. I renewed my license on my one version of Bitdefender yesterday and some how Instead of showing a charge of CDN $84.97 I got billed CDN$1,730.00. So there was a massive duplication on my account. Can any of you help me remove the…
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Why Digital Identity Protection service to scan the email inbox doesn't works for outlook?
I have been having difficulty connecting my Outlook account to the Bitdefender Digital Identity Protection feature to scan received emails for some time now... I have already opened a ticket with support asking about it, unfortunately I have not received a satisfactory answer at the moment, in fact they only replied that…
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Bitdefender trying to modify my Acronis Backup Files
Bitdefender Total Security tries to modify my Acronis True Image 2019 (ATI) backup files on a removable drive. ATI flags this and gives me the choice to "Allow or Deny Bitdefender the privilege of modifying the ATI ".tib" backup files". I've denied it for now, but ATI keeps notifying me that "bdservicehost.exe cannot…
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Why Did I Have 92494 Skipped Items In BD Total Security System (Full) Scan?
I ran a full scan with Bitdefender Total Security. When it was done, it said that I had 92494 skipped items. I searched the community but all of the skipped items posts were in the archive and the links that they said explained this were dead. So, why did this happen?
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Parental control cannot block Facebook, instagram
Hello, I set up parental controls to block Facebook and Instagram, but I can still access them on my device. Can someone help me resolve this issue?
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Widget Customization
I would like to be able to have more customization options for the widget, such as: Option to adjust size (especially to make it smaller, as there is a lot of negative space in the widget design, so it doesn't really need to be that big) Option to keep the widget always on top Option to show the widget only during…
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Dark Web
Hi, BD has listed some names of companies that have ended on the Dark Web. I am unsure what they mean by changing my password as I have tried to get on the site listed to no avail. What can anyone suggest to get rid of these Dark Web listings. How can I change a password I already used on the listed sites so how will 2fa…