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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

Engineering Password Security: Join our latest Q&A session with Diana from Bitdefender SecurePass
We’re thrilled to roll out yet another community Q&A session, and I invite you to meet our latest guest. Join us for a candid conversation with Diana Badulici, the Engineering Manager who leads the crew that recently launched Bitdefender’s brand-new SecurePass. Here’s what she wanted to share with you: “Hey everyone! I’m…
Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD and @Mike_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and…
Introducing Bitdefender GravityZone PHASR – Dynamic Attack Surface Reduction
Cybercriminals increasingly rely on Living off the Land (LOTL) tactics — abusing legitimate tools and trusted applications to blend into enterprise environments. These tactics are now involved in 70% of cyberattacks, making conventional controls ineffective. Bitdefender GravityZone PHASR (Proactive Hardening and Attack…
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
VPN - Can't run and unable to uninstall, can't find SelfProtect.ktext in /Library/Extension
I don't know why but a few days ago VPN decided to not run. After I try to launch I retrive a strange error with Finder icon: "File not found". I try to uninstall following these steps suggested by the uninstall app: https://www.bitdefender.it/consumer/support/answer/28441/ - run Mac in recovery mode → delete the folder…
Bitdefender Network attack defense blocking ISP IP address
Our company uses Bitdefender, and we started getting user complaints last week about Bitdefender blocking ISP IP address. The pop up message shows "Network Attack Defense has blocked an attack attempt. The malicious Bot.Genua.165 attempt coming from HTTP://Ipaddress:port was blocked" This is creating negative impact to our…
SecurePass asking for PIN ever few minutes
Over the past few weeks, SecurePass has started asking for the PIN every few minutes. The setting is set for 24 hours, but basically everytime I open a new tab, or even go back to an existing tab, it is asking for my PIN again. Same browser, just moving around between different tabs. I give it the PIN and in a few minutes,…
Regarding remote erase function for Android
I just joined and searched before asking this question (i promise): Central is showing ant theft is correctly setup, with all permissions granted on mobile… Will remote erase work WITHOUT location function being active On Android phone? (Assuming device was not in flight mode and provider 4g turned on).
Port 67 Issue - Resurrected
Hello, Back in 2020/21 it was reported that Bit Defender (BD) conflicts with port 67 used for BOOTp and there appears no resolution to date as today the issue was encountered trying to access Allen Bradley hardware. Is there a concerted effort to resolve this issue or at least enable disabling of BD to enable BOOTp?…
bitdefender run does not clear Yahoo Redirect virus - any solutions?
Bitdefender turn off by itself leaving me unprotected
Many times per week, I get the popup message "Turn ON your virus protection" by Windows Security. When I check in my Toolbar Hidden Icons, Bitdefender is not there at that moment. And then, it reappear or I have to start it (turn it on) again from the Start button. What good does it do if I pay a software to protect me and…
System has been blocked (Bitdefender Firewall)
Bitdefender blocks scanned documents from a Kyocera Scanner/Printer with the notification "System has been blocked". I can't allow connections from this printer since System is not a common program. After doing some research i found out System is a service running under ntodskrnl which i added to the allowlist to no…
I cannot open the installation file on more than one computer.
I cannot open the installation file to open my Bitdefender.. I happens on both computers i have. i want a refund, please.
Sign in
When I use my Mac 2 laptop why am I constantly asked to sign in to bid fender? .
Schedule reports path
Does anyone know the path to where scheduled reports are saved? I am interested in processing them before sending via email. Thanks.
Why does VPN keep getting installed after I uninstall it?
Why does VPN keep getting installed after I uninstall it? I uninstalled it a few days ago and today I noticed it got installed!!? I am using another VPN software and service. I don't need BitDefender VPN. I am using Windows 11.
EDR granular exclusions (example: vssadmin.exe
Hi, we get a lot of "incidents" regarding "vssadmin.exe". The incidents are triggered by a task through our RMM. The Task does on a regular basis: - Delete a vss snapshot (yesterday) - Create a vss snapshot (today) The relevant part of the problem shows up here: For sure, I won't create an exclusion for "vssadmin.exe".…
How do you add Microsoft Outlook to Bitdefender email protection? Issue with Bitdefender software!
I'm having a very difficult time setting up my email protection for my Outlook account. I desperately need to get this to work because Outlook is my primary email provider. I followed all the steps and provided Bitdefender with access to my email account, and for some reason, I still keep getting an error message. I have…
False Positive: Suspicious web page detected
Hello, Bitdefender Antivirus Pro has flagged my website (suadauxanh.com) for suspicious activity and recommends users not to proceed. After submitting a false positive report, their team responded by claiming that the site is compromised and being used for spamming — an assessment I strongly disagree with. I’ve used…
Bd. Vpn
The vpn asked me to allow location permission ( all the time ) to let check weather i m connecting to unsecured wifi network or public network, but it did not switched on location as express vpn did ( to consume my battery 🤪. Why? N how will it check then ?.
Subscription order scams exposed!
These spammers seem eager to be my friends, always trying to decide what's best for me without making me check anything myself. One even offered me Norton. How thoughtful! Regards
One-Click "Optimizer"
I just want to second the point that I think was made last year: when deleting items from the registry, a detailed log should be made of the keys and values that are being removed, the location of that log should be made evident or discoverable, and that log itself should not be subject to a subsequent optimization. I'm a…
End user warning message for specific websites.
My organization is considering developing an AI Acceptable Use Policy. After reviewing our existing policies we are not sure that we need one specifically for AI, as most use cases seem to be covered in existing documents. Then the idea came up to display a warning / notification to the end user when they attempt to access…
Watching Australian TV
My VPN says that I am in Sydney, Australia but I can't get Australian ABC TV as it says that I am Overseas, Why is this?
Bitdefender does not let me access my XTB account.
After installing bitdefender, free version, i have two issues with it. i can't stop it from running, deactivate it and so on i want to acces my broker account via browser, log into my xtb account and nothing works… endless loading screen. its doing it in the morning after install, it did not do it right after installation.…
How do I get Bitdefender's Safepay to automatically load passwords.
I installed Bitdefender's Secure Pass (trial version) only to be told that it does not work SafePay. Any help would be greatly appreciated
Malware
Hello, please help.:/ I start up my PC and Edge start up by itself with some pc game website. Bitdefender found nothing. After this I uninstal Edge. Now, I start up my PC and Chrome open same website. Chrome settings havent any default website. Thank you very much for help.
McAfree fake virus pop-up
Virus popup and at least detect it in a virus scan? Shouldn't Bitdefender stop the McAfree popups?
The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
Bitdefender version update failing, serious issue
Hi everyone, My bitdefender tried to update to the newer version, the icon of bitdefender then disappears like it always does with a version update but then doesn't reappear. After reboot bitdefender is loaded again at start but then after 15 minutes it tries to update the version again and again fails. In the "info" it…
Does app anomaly detection detect malicious urls
Since web protection feature in Android blocks known malicious urls in supported web browsers only, does Bitdefender in Android do anything about it if a non web browser app tries to access a malicious url internally? Does the app anomaly detection feature detect this and block the app?
Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
App lock not working
I've noticed that the App Lock feature in Bitdefender Mobile Security works for a period and then suddenly stops. Any advice on troubleshooting or resolving this issue?
Media Auto run
The Media Auto Run is turning on automatically , it's doing the same even i reinstalled windows & the bitdefender product. Disabling it does not work more than few days , why?😱