-
The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
-
Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
-
Guarding Your Digital Life: Tune into our Q&A on Digital Identity Protection
📣 Dear Community members, We are excited to announce our latest Q&A session that delves into a topic of utmost importance in today's digital age – Digital Footprint and Identity Protection. As our lives become increasingly intertwined with the virtual world, understanding how to manage and safeguard your digital identity…
-
Bitdefender together with Scuderia Ferrari
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari. Full announcement below: Forza Ferrari!
-
Community Contest - Scuderia Ferrari Prediction Challenge
Dear Bitdefender community members, We are launching a contest that will set your hearts racing. Get ready to unleash your inner strategist and dive into the thrilling world of motorsport predictions. We present to you the "Scuderia Ferrari Prediction Challenge" for the ongoing 2023 racing season! Do you have what it takes…
-
What would you change on Bitdefender.com?
I am one of the (many) marketers responsible for what and how we showcase our solutions on our website - mainly bitdefender.com. We need your help to grasp how we can better serve you( people who install and use our security solutions) in terms of clarity, consistency, and ease of use for our website. I am here to learn…
-
How do I stop Bitdefender auto renewal?
How do I stop Bitdefender auto renewal? Log in to your Central account and go to My Subscriptions.Access My Payments.To disable auto-renewal click More Details on each Bitdefender subscription that has this service enabled.Click Manage your subscription renewal options.Choose Stop auto-renewal to proceed with the…
-
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
-
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
-
Allotted 200 MB states already used when I haven't used it that day. How do I fix?
I have standard VPN. The allotted 200 MB appears to already be used when I just started it for that session and have not used it at all within 24 hours. I don't have it selected to activate at start-up of Windows. How can this be fixed?
-
What happens to my old password?
I'm a newbie to password managers. When I add an account, does it change my existing password on the account to the generated one, or will the old one still work?
-
Facebook account has been hacked. Can't get back in. How do you get it back?
Facebook sent out 3 different emails with codes to confirm we wanted to change our account. However, the emails went straight into the trash file and not incoming or spam. We did not discover the 3 emails until it was too late and the account had its email account change from ours.
-
Are webm's vulnerable in the same way that webp's are?
A malicious webp image can hack your system, just google it. Can a webm do that same?
-
Will I ever have peace of mind
For years I've felt safe, only torrenting movies, audio and tv shows, mostly from archive.com. I used to think it was just exes and msi's that were the only vector onto your system. Well I've had that sense of safety shattered by buffer overflows. The first thing that did it was pdfs. You can get hacked, as in full control…
-
Bitdefender prevents Time Machine back up with MacOS Monterey
Hi, I've just installed MacOS Monterey, whilst running Bitdefender Total Security. All seems fine, except the Time Machine back up has stopped working, and Bitdefender reports: "An unauthorized app attempted to access your backups. App: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd We blocked the…
-
Password Manager not available in Private Window (Firefox 103.0.1)
Hi all, I've updated to Firefox 103.0.1 and now Password Manager is not available in private windows. I've attached the settings window and error. Any suggestions would be appreciated. Cheers.
-
Unable to allow Onenote to sync with Microsoft servers
Hi, I've been plagued with issues surrounding my Onenote program and it not syncing properly with Microsoft's servers. The error message I usually get is as follows: We can't connect to the server for some reason. Try checking your connection to see if the server is available. (Error code: 0x80072EFD bdf5j) I think it's to…
-
PrivaZer blocked by Bitdefender while cleaning PC
Hello, here is the PrivaZer Team developing PrivaZer, a well-known PC cleaner. We have users reporting issues with Bitdefender : Bitdefender prevents PrivaZer from cleaning the internet traces and freezes it like this : Users have to kill privazer.exe process as it becomes unresponsive. Can you investigate and fix it?…
-
Defaulted to 14 day trial on android
Hi there, Just purchased a subscription to Bitdefender antivirus plus. When adding a device via QR code, the android device has defaulted to a 14 day trial - i.e. hasn't picked up that I have an active subscription. Tried adding the activation code I was given but it doesn't recognise that either. It's showing as a…
-
Charging for Password Manager
I subscribed for total internet security because it included password manager, why am I now asked to pay extra for this feature? NOT GOOD!
-
What is an application.risktool?
I have a program called tdsskiller.exe(a root kit scanner from Kaspersky) that was flagged during an offline scan as “application.risktool.tdsskiller.a” I can’t find info on what that means. I’ve had the program for months and have run multiple offline and online scans without it ever being flagged before. I removed it but…
-
BDserviceHost.exe use RAM and CPU a lot that kill windows 10 and 11
Hello BDserviceHost.exe after new update, eats up the memory little by little in use, on 4 different machines in the office. all without exception are affected, both under Windows 11 and Windows 10 (All updated!) I can desintall and reinstall ... all the computer in desk, but i don't think that a personnal problem ...…
-
Bitdefender IS 27.0.16.86 on Windows 11: high mem usage after a couple of hours
Hi, as you can see from the picture below: Bitdefender has reache about 1GB of memory usage after a couple of hours that my desktop PC is running (Windows 11 22621.2070 with Bitdefender IS 27.0.16.86). I know that memory is used for normal operation as well as for cache mechanism that make Bitdefender absolutely light and…
-
I need to remove an account sign-in from password manager.
My bank changed their web-sign on and now shows me 3 options for user name and password. All are exactly the same and are correct. However, none of the user names and passwords work on their site. I need to manually enter the user name and password. In the older wallet, you could edit the accounts and passwords within…
-
2023 Unable to Show Hidden Files in Windows 10: Is this still BitDefender doing this?
Hi there. I have used BitDefender for over a decade. In previous editions there was sometimes a conflict with Intrusion Detention that prevented you from toggling Show Hidden Files and Folders in the File Explorer view settings, but it didn't matter because you could temporarily toggle it off. There isn't any such setting…
-
SafePay does not display properly
After installing the Bitdefender update on 9/30/2023, SafePay stopped displaying properly (I don't recall making any other changes). The log-in screen is now about a quarter of the page instead of the full page, and after logging in, the screen only displays a small slice of the left side of the page with no controls…
-
Anyone else finding Bitdefender Safepay very non user friendly since latest upgrade to 27.0.20.105
Since the latest upgrade I am unable to utilize certain wesistes correctly. Outlook can no longer log into my profile. tried using this browser for what it was designed for and place a purchase for some theme park tickets securely only to find that the drop down windows for the expiry date would not open. Also to highlight…
-
Is anyone else having major issues with the new release of SafePay?
Bitdefender did an update a wreak ago and ever since safepay no longer uses the wallet but now uses the Password Manger. In Safepay it does not fill in like the wallet did. Well initially you have to open a window to open and get the password manger to ask for its password. This is true for every new window that opens…
-
lost "central" on computer
Hello, please help! Some tech savvy (most definitely not me!) person inadvertently lost my Bitdefender Central "go to" icon and any way to access my account. I therefore cannot access my account to see notifications, fix problems, scan etc. Can someone assist me in a VERY EASY way to reinstall this feature, as I need my…
-
Search Advisor and Traffic Light broken
I'm no longer getting the icons on a Google search in my browser that shows if a site is safe. I have both Search Advisor (in Total Security) and Traffic Light (in browser) enabled. This stopped working recently. I'm on Windows desktop computer. Fails on Chrome, Firefox, and Edge. I reported it to Bitdefender Support but…
-
Password Manager Assessment
I have to say i have been using Bitdefender for as long as I can remember. I bought a Family Bundle a decade or more ago and have used for 15+ devices since then. The Password Manager is making me think it may be time to move on. I was fine with the wallet and am not sure why we felt the need to end it. It served my needs…
-
Netgear Armor Install & Activate Password Manager
With wallet going away, how can I get password manager with my Armor subscription? I see it listed on the https://www.bitdefender.com/netgear/ page as one of the included features. The Netgear community support hasn't been forthcoming,…
-
New user interface looks nice but does not highlight the currently selected country in the list
When switching to a different country on the old UI I would simply selected the country underneath the currently highlighted one I was using on the list of countries. Now however the current country is not highlighted in the list so what happens is you open up the program, see which country you are on, click it to bring up…
-
Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
-
Disabling red Android widget.
A red dot Bidefender widget thingy has appeared on my working screen all the time for some reason. It's an Android 12 phone with a fairly small screen. I have to keep moving the widget out of my way while using the handset, as I can't use any software that happens to be underneath it. Can't find out exactly how to disable…
-
Dangerous link or false flag? "Uniswap"
When I try loading the most popular decentralized exchange in the world "uniswap" Bitdefender pops many many warnings. Can anyone Check? I can't post links in this discussion forum for some reason, but it can be seen in the pictures provided below that it routes my connection through ipfs. I reported through…
-
Security of Password Manager
I have been considering using Password Manager, but one question keeps holding me back. Isn't it a security risk to put all your passwords in one place? If it gets hacked, your life is fully exposed. And even worse, by sharing that data across all your devices, is t that increasing exposure?
-
Merge subscriptions
I have an existing 5 devices 1-year subscription due to expire in November 2023. The subscription is on my yahoo.com email account. I bought a 10devices 1-year license to cover more devices and extend existing devices, but mistaken activated it on my gmail.com email account. Please is it possible to merge the two…
-
Dacian Draco symbol for program
Please bring back Dacian Draco symbol back to user interface and taskbar tab instead of generic B symbol that you are using currently.
