Very high ram usage

M1cr0n

Hi,

Is almost 7gb of Ram usage normal? It seems excessively high. This is without doing a scan. On the latest version of Bitdefender Total Security. Ram usage has never been so high.

Intel Core i9 processor 14900K, 6ghz | 128gb Memory | RTX 4080.

Scott

Hi @M1cr0n

That amount of RAM is not normal. It should be anywhere between 250-500 MB (in some cases, ~750) depending on the device's total onboard RAM. There have been some other posts regarding this issue as well. It can just be an isolated issue depending on device settings, installed software etc. more so than the hardware configuration.

You should contact Support from the link below. Go through the How To's and Troubleshooting prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started. They will then tell you how and what log files you will need to send and how to send them via their email link.

https://www.bitdefender.com/consumer/support/help/

Kind regards,

Scott

Flexx

Additionally, to what @Scott advised, you may need to generate logs and share them with the support team

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards

RomKnight

@M1cr0n

Any news on your part? Might help with my problem. For months now I'm waiting for a solution and nothing is happening besides reboots.

EhudPaz

Hi

Suffered from same issue for a very long time.

After some research on web + personal Sanity QA tests I've done on my PC:
In case you're using Bitdefender Firewall - Turn it OFF. Afterwards RAM usage will never pass the ~800MB RAM.

For several years they have major BUG related to it that still hasn't been fixed yet, and effect on some of users (they are aware).

Didn't find any mention to it on any version release note, and that's a shame.

Please update if it helped you.

Good Luck!

Flexx

https://community.bitdefender.com/en/discussion/comment/334196#Comment_334196

https://community.bitdefender.com/en/discussion/comment/338299#Comment_338299

@camarie can you check on this.

Regards

camarie

There is a fix which will be released in the near future (I cannot say exactly a date). It should be allright when ignis_core.dll will get updated to version 2.6.12.188.