Very high ram usage

Hi

Suffered from same issue for a very long time.

After some research on web + personal Sanity QA tests I've done on my PC:
In case you're using Bitdefender Firewall - Turn it OFF. Afterwards RAM usage will never pass the ~800MB RAM.

For several years they have major BUG related to it that still hasn't been fixed yet, and effect on some of users (they are aware).

Didn't find any mention to it on any version release note, and that's a shame.

Please update if it helped you.

Good Luck!

It is true that it is FAR from escalating as quickly. By now, as you know, I should've rebooted under previous abnormal circumstances.

But just because the speed is different, doesn't mean the problem is not there. Today is now at 600MB and the time it too to write this it increased by 1MB. My previous post it was floating between 570-590MB.

I also don't know how BD or any other AV works or what it is doing behind the scenes. It's not like any is transparent to the users anyway. And from a user perspective, functionality and features is does not mean users want all of that. I for one don't care about the VPN which is promptly uninstalled after being forcibly installed.

And while I was writing this the bdhostservice seems to have fallen back to below 500MB to 467MB. Fortunate coincidence or not, it seems that the problem seems to be solved from the time I wrote the second paragraph, until now!

I'm thinking this based on the fact that the load increased quickly (it is not doing that now), that cryptomining protection is now included too (it wasn't before), and that before the memory usage simply didn't drop under any circumstances.

I'll keep BD running on this computer and the newer one for now (will re-install there in a few minutes).

If you're kind enough to restore time lost with my subscription I'll keep with BD otherwise we'll have to end our relationship in July when it ends.

Nevertheless, I have to say, good work despite me thinking the "expectation management" could be better handled as sometimes a simple "we're still working on it" is enough.
I wasn't so optimistic with the end result in this case so, thanks.

@RomKnight regarding this:

1. I for one don't care about the VPN which is promptly uninstalled after being forcibly installed. - All customers that use one of the Bitdefender security suites also benefit from 200 Mb/day of free VPN encrypted traffic, therefore it is necessary to install the app so the customer can utilize the full functionality of the product they chose.

All Bitdefender apps are easily removable via standard platform specific mechanisms (eg for Windows, go to Programs & Features), so you may of course uninstall the VPN if not required.

2. If you're kind enough to restore time lost with my subscription I'll keep with BD otherwise we'll have to end our relationship in July when it ends. - Unfortunately, we won't be able to provide an extension of your subscription on the forum to compensate for any lost subscription time, however, you may contact the Support teams to request this and I'm sure they will help you, that shouldn't be a problem given the circumstances. 😉

Hope this helps.

Regards,

Alex

Since camarie already covered the VPN topic, I'll just add a few things worth mentioning, concerning the Support teams.

Bitdefender Support has been praised in numerous independent product reviews and also on this forum and the representatives there always do their very best to address all user inquiries in a timely manner. Support is available on multiple channels and I think this says a lot.
As a valued provider, Bitdefender strives to provide its customers an unparalleled level of fast and accurate support. To achieve this, the Support Center is updated with troubleshooting and informative articles and answers to common questions, to help you find relevant solutions in a timely manner. This is the knowledge base that contains articles and common fixes for frequently asked questions and represents the self-service area available for all Bitdefender users.

Then you have the Expert Community, an environment where Bitdefender users, enthusiasts and fans can engage, exchange ideas, support eachother and share their knowledge and solutions. This is also a place of ideation and provides valuable feedback to our development teams. Last but not least, there are three contact channels available to contact the Bitdefender Support teams, phone, chat and email/ticket.

To connect to a Technical representative, simply choose the request category / reason and scroll down to the bottom of the Support Page to choose between the two live channels, chat or phone, or fill in the contact form which will create a ticket for the engineers and this will also provide you with a reference number. The usual response timeframe for an open case varies between 24 to 48 hours, depending on the workload and business hours. To sum it up, support is a much more complex ecosystem, with multiple ways and channels available.

Now to the Bitdefender code activation.

If we buy additional keys to extend our subscription, it always fails and doesn't add to our subscription. "Oh you got a key that's for 5 devices yet your subscription is for 10 devices" or vice versa. We have to wait days until you fix the issue. Again, no ticketing system - First, I think it's common sense to pay attention to what you are buying. This is something that cannot be blamed on support teams. Sure, if the waiting times are sometimes longer, or if they provide ineffective solutions, that's on them. But if you've purchased a key for 5 devices with the intent to extend the validity of a subscription that covers up to 10 devices, that's not gonna work, due to the different number of devices. This is not an issue and the situation can be avoided if you simply compare what you buy with what you already have. 🙂
In the event the two subscriptions/licenses are not identical, you will only be given the option to activate the new license / subscription in parallel, as the Central account can acommodate multiple licenses in its latest form. You can find detailed guidelines on subscriptions activations by clicking on this article:

https://www.bitdefender.com/consumer/support/answer/1715/

There is of course a ticketing system in place and a ticket is created whenever you contact the Support teams.
The email communication will be made for the respective ticket.

I hope things are clearer now.

Regards,

Alex

Hi @RomKnight and thanks for following up.

'And lets be clear that personally, I'm not against having multiple points of contact'. - This is exactly what I wanted to highlight, that there are several contact channels available, and they are designed to satisfy different needs, from less time-sensitive issues to urgent matters and they also cover the self-service area, for those users who wish to help themselves and look for solutions individually. Of course, this works up to a point where more technical assistance might be required and this is when it becomes necessary to contact a Bitdefender representative for support. Now, there is a ticket platform, internally, that helps the Support teams handle consumer requests. And it's very efficient, I know this because I was personally part of the assistance teams at some point.

However, the ticketing platform is not a public platform, like the ones delivery companies have, where you would enter your AWB for tracking the shipment electronically. It doesn't work like this and the communication on the ticket is done via email. But whenever a Bitdefender representative accesses your ticket, based on the said reference number, the full conversation will be available to them, and this helps them know what has been tried so far and also helps if the ticket changes hands, or if the case is reassigned to a different agent or escalated to another department that has the required tools and knowledge to assist further. When I've mentioned complexity, I was referring to the multiple support ways and contact channels available, emphasizing the fact that the assistance is layered in levels.
Now, the reference number you receive when filling in the contact form serves as an unique identification number and this should also be displayed in the email communication between you and the support teams. Email support is a widespread practice, and apart from the live channels (chat, phone) this comes 3rd as one of the most efficient ways to provide assistance to customers, because there's a history that can be consulted by the engineers, whenever the case needs further escalation and each ticket also has special fields that are automatically completed (product name, category - technical, commercial, issue type, channel, etc) when the customer fills in the contact form online. This streamlines the assistance process and is a game changer because this way the cases can be automatically forwarded and assigned to the right department, thereby facilitating the resolution duration.

I can expand much more on this, but essentially, Bitdefender has an advanced support infrastructure designed in such a way as to effectively serve both the user and the support teams, in order to offer fast and accurate assistance. I know it may not seem this way from the outside, but I assure you that a lot of time and resources were invested in creating this support ecosystem, and the metrics speak for themselves, this way the support teams managed to handle more inquiries faster, thus helping more people in a shorter amount of time.

Pretty sure that would avoid posts here because people can't find anything concerning their problem elsewhere. - On the contrary, we don't wish to avoid posts here, but encourage them. Because this way, the information here becomes available to anyone and we increase our chances of reaching more people, thus helping more.

Sure, patience is needed sometimes, as there can be peak hours and increased demand in some periods, but again, for more time-sensitive situations there are always the live contact channels you can use, chat and phone and most of the inquiries can be resolved on the spot (others may require further escalation, depending on the nature of the request).

I hope the information is useful and that it reveals a more insightful picture about what's actually going on when it comes to support. In a nutshell, their main objective is to help as many customers as possible and to solve their requirements in a timely manner. That's the mindset there.