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Download and install app for Sam's Club
I'm unable to download and install the app for Sam's Club. I'm a paying member of that club and need to be able to use the app for my purchases and search. Please advise what I can do to restore the app. Thanks
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Bitdefender AV Plus and Mullvad VPN Conflicting?
I was wondering if BD is aware of a conflict between the Bitdefender software and the Mullvad VPN service, particularly when Windows starts up and loads Bitdefender and I presume authenticates the user's BD account and subscription. If connected to Mullvad, upon Windows startup the BD service will fail on Windows 11…
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I have been trying to block a popup called www.energybot.com without success.
This situation began when I regretfully used energybot.com to find electric power options and now cannot get rid of it. When I visit any website after closing it, the energybot.com website comes up. I have selected settings in Edge , then cookie management, blocked energybot.com with no success I have also done this on…
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Bitdefender Services Are Not Responding. Please Restart the computer...
I usually get "Bitdefender Services Are Not Responding. Please Restart the computer..." when i launch my win 11 and i also sent a support ticket to the bitdefender support and got no response. How can i fix this?
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'malicious command lines' whenever i starts my laptop
Whenever i starts my laptop, bitdefender always runs at 80%cpu. After a while it notifies 'malicious command lines have been passed to multiple application' and to powershell.exe. this rly slows my laptop down :(
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Constantly getting signed out my Bitdefender account (Windows 10)
A few days ago I received a pop up on my PC saying that I was not logged into my Bitdefender account. I tried logging in but the software kept crashing so I reinstalled it and I was able to log in. Shortly after, I noticed that I was logged out yet again and I had to reinstall it to sign in because it kept crashing again.…
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Confirmation the connection between VPN's sudden drop in speed to web disconnections and viruses
Hello Bitdefender lab Because a few days ago, I stumbled upon the Dell computer USB RECOVERY software either can't find the windows 11 system online, or find the ISO file is only 800MB, and then because of the accidental installation of the OUTBYTE driver updater and update 10 drivers found that the network is often…
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What does this message mean?
Here's an image
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How can I stop all emails from overseas locations?
e.g., I get a lot from "newsletter<variable>@crengland .com
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How to stop certain updates from disabling the protection for up to 5 min?
Windows 10, Desktop PC Regular Bitdefender updates take place in the background without any disruption. Few years ago, Bitdefender started running updates every so often that without any warning disable the firewall and the whole protection for 2-5 minutes for the update to run - and THEN show a notification that a restart…
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Confused about "Immunise USB:" notification every time I put my USB card into my computer
I always click on the option, but it does not seem to have any effect. Each time the same message pops up! Some background info. I have one USB card I use for results from a medical device. This has a large number of very small data files but no executable files. I don't want it scanned each time I put it into the computer…
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I need the ability to rename my USB drive
My USB stick for DJing cannot be renamed, I want BitDefender to allow me to rename my drive as it was before, why did it do this and how I can I stop BD from doing this again.
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Annoying pop-ups from BitDefender every minute!
I'm becoming sooo annoyed with this: Every 60 seconds BD throws up a message: "Infected web page detected" or "Thread detected" It pops up above every screen and doesn't allow me typing as it jumps above everything else. When I check notifications I see a message like this: Infected web page detected 6 minutes ago Feature:…
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Heur.BZC.PZQ.Boxter. still active every minute when system scan says its clean and im safe
Heur.BZC.PZQ.Boxter. still active every minute when system scan says its clean and im safe. If i delete DomainAuthHost directory it comes back again, i cant find the .ps1 file responsible for powershell reinstalling it. If i take ownership of that directory it makes another called SystemResourcesAgentV2 and puts its files…
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Alert Mode Switching Itself Off - AGAIN
I find myself here because - YET AGAIN - Bit Defender has introduced a serious security flaw into its security software. Previous threads on the issue: https://community.bitdefender.com/en/discussion/91674/alert-mode-switching-itself-off https://community.bitdefender.com/en/discussion/comment/336623/#Comment_336623 This…
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why does BD say i have 2 windows updates, when windows settings updates says I am up to date?
why does BD say i have 2 windows updates, when windows settings updates says I am up to date?
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Windows 10 Outlook
I am unable to open links in Outloook or Google. The message says This site cannot be reached or Access denied?
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Port Scan Exception: Can it be set to an IP on my home network only?
Problem: The security firewall router on my home network does security scans of devices to check for open ports. This triggers a Port Scan blocked in BitDefender, and that cuts off the Internet, because the address blocked is my DHCP server. Solution w Bitdefender: I could add the IP of my router as an exception in…
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Bitdefender Properties displays no digital signatures
Right-clicked BD icon in taskbar, clicked Properties then Digital Signature tab, and no signatures were displayed in either the Embedded or Catalogue fields. Is this normal. Also found no signatures for a few other app, e.g., Edge. Unusual? This coincides with what i think are unusual Event Viewer entries.…
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Bitdefender launched a malware file to "disinfect" it and now my device is infected
So theres this thing at https://getswiftt.gg that I installed because I was just bored and looking into stuff It ended up installing an undetected Trojan that wasnt caught by any products not Bitdefender ATD or anything else OTP kept blocking exploit attempts which prevented my device from being fully compromised but…
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Bluesky threat detection
Hello, I've been on Bluesky for almost two years, and in the last 24 hours suddenly I'm getting multiple threat detection from BitDefender, but I don't know if this is something to worry about or not. Feature:Online Threat Prevention The page https://bsky.social/xrpc/com.atproto.server.getSession has been detected with…
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Secure Pass Login Problem
Sometimes when I try to login to Secure Pass I get redirected to login rather than successfully logging in. I have to input my login name and password several times and finally get it to work. I have even just quit trying and waited for a period of time before I tried again and ultimately succeeded. Could it be the…
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Microsoft.Internal.WarpPal.dll
Hi all, I am having some weird behaviour from msedgewebview2.exe where lots of TCP connections are made. While they seem like legitimate Microsoft ASNs, their geography is a bit mixed, and I don't think my current ISP works the best for this particular scheme. Microsoft.Internal.WarpPal.dll is found in these following…
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Random Chrome Router Connection Alert
Hello! Bitdefender gives me an alert sometimes when I browse Chrome to an IP: 192.168.8.1, which is my router IP address. This happen randomly when i dont have my router IP website open. The router reset didn't help with the issue. Can something else send a 192.168.8.1 IP connection request? Might I be compromised?…
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False positive alarm on game Mafia Trilogy on GOG
Bitdefender Total Security incorrectly detects viruses in Mafia Trilogy, Mafia III Definitive Edition, and the GOG version of Mafia Definitive Edition every time it's installed and launched. Links to the games in the GOG store are below: https://www.gog.com/en/game/mafia_trilogy…
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Help understanding "This device is not protected"
I recently purchased a Bit Defender plan that includes using the product on 3 devices, and I got the message, "This device is not protected." It gives a MAC address. How can I tell which of my devices the MAC address refers to? I made an assumption the it refers to a laptop that is located nearby the PC that I'm using.…
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Full Scan stuck
I saw a few years ago the Full Scan was getting stuck. We, it’s happening again.
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Disabled "Advanced Threat Defence" - now it's nag time
I disabled "Advanced Threat Defence". Yes I've done a naughty thing. Now I'm getting the red shield with an exclamation mark, I've been told, fair enough! I have my reasons to do this right now. Thanks for letting me know that my computer my end up in the pit of Hades and end up swimming in viruses. Duly noted. Now I want…
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How to circumvent a false positive "infected file"
Today, for some reason, Bitdefender decided that the Windows diagnostic tool LicensingDiag.ps1 is infected: The file \\OF-Pub-NAS1\Public\Product Downloads\Windows Diagnostic Tools\LicensingDiag.ps1 is infected with Heur.BZC.PZQ.Boxter.989.A320B4FE. Bitdefender blocked this item, your device is safe. It's possible that…
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Can a mouse be infected with a virus?
Hi everyone, Is it possible that a generic computer mouse like for example a basic microsoft mouse be infected with a virus that when you plug that mouse in a different PC that PC get's infected by it? Probably not right as a basic generic mouse does not have any memory but it does have a controller chip that has the…