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Have an infection. Doesn't tell me how to remove it.
Love BitDefender. Been using it for a very, very long time, and recommend it all the time. It's done its job, as until two days ago I never had an infection. Now I'm being told I have an infected email, but I have no idea how to remove it. Here is a screen shot. It obviously tells me where it is, but not how to delete it,…
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Game mod has not been working properly for months
when auto profile triggers game mod the update interval is configured as 12 hrs which sometimes switch backs to one hour ( after shutting down the game ) and some times it does not. happening for many months, reported several times here.
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Does system scans the scanned files if those are not changed or modified?
Does system scans the scanned files if those are not changed or modified?
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Bug: Alert mode repeatedly asks to allow same unchanged application [Under Investigation]
I have "alert mode" enabled so it always asks me whether to allow/deny a new application's access to the internet, or after that application has changed. For example: Problem: Since an apparent Bitdefender update around yesterday, it's been repeatedly asking me to approve the same exact applications back to back, over and…
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How to stop Bitdefender from blocking BetterBird
This is on both Windows 10 and Windows 11. It is beyond annoying. I wish antivirus software would actually TEST with email clients and do that test on a slow network. Like 1 in 20+ times your firewall lets BetterBird through. On Linux machines, sans bitdefender, I have no problems getting email. This is massively…
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Bitdefender Virtual Disk - need an option to disable
Hi, The Bitdefender Virtual Disk is causing me a ton of issues with system checks for online certifications, I’ve also emailed support about this. The system checks carried out by the online test provider are flagging my laptop as being a virtual machine due to the vhd that bitdefender has created, and I cannot enter the…
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ATC4.Detection viruses
i am facing suddenly of an "atc4.detection" viruses that send dozen of programs , folders , .dll , etc.. in quarantine which is considered as a false positive i restored the quarantine , but unfortunately some files are not restored mainly because the folder of the files are deleted. its seems that atc4.detection…
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Adobe Updater RdrServicesUpdater2_x86.exe is this safe?
Can anyone tell if this is safe - RdrServicesUpdater2_x86.exe Asking as I received a request to update Acrobat Reader yesterday and I see this morning that Bitdefender fire wall granted access to the above mentioned site. I checked with copilot and it said that it could contain malware, Also checked on the web and see…
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Is Trojan.GenericKD.79646462 another false positive?
I reinstalled Dropbox after it stopped working on Windows 11 LTSC and as part of the reinstall I moved the local Dropbox folder to G:\DropBox. Now I am getting the following message from BitDefender: "The file G:\Dropbox\.dropbox.cache\new_files\815a07d28ec8309b9fc9e332ada55869 is infected with Trojan.GenericKD.79646462…
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Persistent "Access Denied" folder lock error after false-positive file detection
Hello, I am running Bitdefender on Windows 11 and am currently locked out of a specific directory due to what appears to be a high-level driver file lock following a false-positive detection. During a recent software file transfer, Bitdefender flagged a specific application component as a generic threat, and the file was…
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Printer test pages not working – could Bitdefender be blocking them?
Hi everyone, I recently noticed that my printer sometimes doesn’t respond when I try to print test pages or simple documents on my Windows PC. Everything works fine if I temporarily disable antivirus protection, so I’m wondering if Bitdefender might be interfering with the print jobs. For context, the printers I’m using…
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I used Windows Defender one time only to test the quality of its protection, and I wasn't satisfied
This image shows a four-hour delay in updates, which is dangerous because threats refresh every few seconds. Is this accurate? I'm concerned about security; does this represent a weakness in the most important thing, which is updates? What do you advise me to do? Stay away from it. I would appreciate a response if you…
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Bitdefender Total Security and O&O Defrag 30
Hello, thank you for reading. I have installed O&O Defrag on my Computer, with Bitdefender Total Security installed. Upon restart I get a BSOD. If I remove either Bitdefender or O&O Defrag, the problem goes away. Is this a know issue? Thanks.
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Can I disable in-the-cloud scanning?
Hello, (this is initially for a Windows laptop, and potentially Android devices later on) I am a longtime user of Avast, but for years now, I have been unhappy with the direction they are heading in. Finally decided to pull the bandaid off and look for a replacement. That search has led me to Bitdefender, however I have…
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Banyan-admin.exe -> Banyan-admin-worker.exe -> Powershell.exe -> "disinfection in progress"
This has started recently at my cousin's home computer, on which I have installed Bitdefender Total Protection (which has been running for many many years without issue). She uses her home computer to connect remotely through her office network and then to her office personal computer. Recently the office IT staff upgraded…
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False positive — Advanced Threat Defense blocks MetaQuotes-signed MT4 installer (fusionmarkets4setup.exe)
Hello, I would like to report what appears to be a false positive in Bitdefender Total Security. Advanced Threat Defense repeatedly blocked the MetaTrader 4 installer supplied by my broker (Fusion Markets), labelling it as malware. The file was blocked four times within five minutes. Notably, nothing was placed in…
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Bitdefender Total Security blocks and quarantines MegaBasterd. What to do?
Megabasterd is written with Java and every time i try to install it Bitdefender thinks its a virus and quarantines it. This despite the fact that i have it whitelisted. Does anyone have any suggestions as to how i might overcome this? Thanks
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Total Security installed, Chrome browser redirecting to malicious page
I have Total Security - how do I get back to Chrome on my Windows 10 laptop after 'Dangerous page blocked' -!help! -thanks , Linda
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Cannot enable exception for the Advanced Threat Detection module in Bitdefender
its a file and it has stuff that keeps getting flagged as malicious but i cant make an exception for atd so its all getting deleted
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Acer firmware update file triggers bitdefender
Hi everyone, When trying to update my acer laptop firmware bitdefender blocked it labeling it as Gen:Application.Venus.Iscflashx.Cy3eG2@aqfqJYeG , when scanning the file with bitdefender it finds nothing only when running it. I downloaded the acer bios update file from the official acer website. I've uploaded the file to…
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What is the bdq. file and is it safe to delete it?
I've discovered that one of my Bitdefender quarantine files (.bdq) is very large, nearly 62 GB. Is it safe to delete it? Thank you.
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Email Protection for 2 more accounts
I have Bitdefender Ultimate Security. Email Protection just protect my email address. I want to add 2 more Microsoft 365 email accounts but I only se Remove account and Pause scanning and there is no ADD ACCOUNT. Can you verify if this is a licensing issue or a problem with my account?
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FluentCleaner is Malware - detected by Bitdefender
Hello all, I just downloaded FluentCleaner from GitHub and unpacked the zip file but when I tried to launch the exe file BitDefender quarantined a few DLLs and flagged it as malware… Is it a false positive as I suspect or should I take the threat seriously? The detected threat would be Atc4.Detection, whatever that is…
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Bitdefender detections on legit explorer.exe and taskmgr.exe
VirusTotal shows files are all clean yet BD has detections. I added these an exclusions but it did not help until I rebooted for exclusions to take place. Explorer.exe: https://www.virustotal.com/gui/file/80b21e6f70524efd84037a4eda479ddc4bc55c0d6c1a33439b85a554e740f30c/detection Taskmgr:…
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Inquiry: Upcoming Bitdefender features for unpatched/older systems
My device is old, and I rely entirely on Bitdefender Premium Security for its protection. Given Microsoft's recent warnings about the serious risks of delaying updates due to the daily accumulation of security vulnerabilities, are there any new features coming to Bitdefender to enhance the protection of outdated systems…
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Bitdefender missed a zero-day NRD (newly registered domain) - No, it was actually adware
A friend's laptop recently had the Chrome browser "infected" by malicious popups from a Newly Registered Domain (NRD) that escaped Bitdefender detection: [url removed by admin] That domain needs to be added to BD's blocklist.
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PC app store malware
My Bitdefender Total security did not catch or stop it which blosck PC access. Support was interesed but no follow up. Dangerous. The only solution was to set my Winn 11 pc to a day earlier. How to prevent such attacks? MW
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Checking other email clients OTHER than ONLY Gmail and Outlook
Ok, I don't sign up for discussions often. I just don't - but I feel I need to do so here. I have searched and know this topic has been discussed at various points in time and then… goes away. So I am reviving it - and maybe adding a twist. All cards on the table, I do like most things about Bitdefender. Has it prevented…
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2.3gb Fibre issues FIX
So had the upgrade done Friday and no matter what I did I couldn’t get the download to go much above 1.3gb upload was fine 2.3gb, myself and The isp tried everything and after much googling I found a sub Reddit post that said uninstall the VPN element of total security and re-run tests. FYI I don’t ever use it and it’s…
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Inquiry regarding Bitdefender protection strength vs. the latest Windows Defender
My Bitdefender Total Security subscription is expiring soon, and I am currently evaluating my next step regarding system security. I would like to ask a direct, technical question:How does the current protection strength of Bitdefender compare directly to the latest built-in Windows Defender on Windows 11? As someone who…