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BUG ALERT! MasterCook Sync on my PC does not work unless I uninstall BITDEFENDER
I put mastercook.exe and its sync app in the exceptions for the firewall, I'm not using the VPN. According to the MasterCook folk and the BitDefender articles, this should all those 2 apps to penetrate my firewall, I turned off my firewall, and it is still not working. I uninstall BITDEFENDER and the application works…
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Trojan detected and then disappeared
A BD scan today flagged up trojan.heur.snakey.1.gen but hadn't taken any action. While I was researching it online the scan report and Notification just disappeared?? Another scan didn't flag it. I a little worried that BD may be compromised. I applied password control to changes in BD but e.g. the criteria for scanning…
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I received a letter from a hacker. The sender is me. What should I do?
Details of the message from the hacker. [full message deleted by admin due to inappropriate language] Ask for opinions from experts I check for malware every week. Malware detected I immediately followed Bitdefender's instructions. Should I believe the lies? Because I don't see any evidence files. There are no photos. I…
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Detecting Game As a threat
I've encountered an issue with the recently downloaded Delta Force Alpha game on my laptop. Despite adding the entire game folder as an exception in Bitdefender, the antivirus software continues to flag it as malicious during gameplay. Furthermore, after restoring the files, I'm unable to launch the game, forcing me to…
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Suspicious connection blocked in chrome
Hello, I am stressing right now about something wierd to me that happened right now. I had on my chrome browser youtube video playing on one tab then on second twitter opened and on third page called u.gg used for leage of legends game. While watching the video and not doing anything else I got notification saying there is…
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Unable to add an Exception via Advanced Threat Defense.
The button to allow you to Manage Exceptions from the Online Threat Prevention menu as per the screen grabs below is greyed out for me. I would like to be able to add a website to the whitelist which has an expired security certificate. I know that the site in question is Trusted as it is has been regularly used without…
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adnxs.com - Malware or just a strange-named cookie?
Hello! Since I have set my browser settings to delete everything but my cookies after closing the browser, I manually delete certain cookies from time to time. Today a cookie caught my eye that I found a bit 'suspicious'. It's called adnxs.com. A search on the net revealed that there is a virus running under the same name…
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Constant Suspicious connections from Chrome.
Constant suspicious connection blocked - Google Chrome. Just started up my PC after getting home from work. And whenever I opened chrome bitdefender spammed me with this: Feature: Online Threat Prevention chrome.exe attempted to establish a connection relying on an expired certificate to www.google.com. We blocked the…
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Hello, I got this detection
Hello everyone, I got this detection and would like to know what else to do? C:\Users\(removed for privacy)1~1\AppData\Local\Temp\etmpBAECD872-6BFE-BC4A-B48D-97A5D7E190ED Trojan.Upatre.Crypted.2
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Please Remove my website from blacklist
we have cleaned and secured our website please check and remove from your blacklist ,
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Bitdefender On Windows 10 Full System Scan Taking 40 Hours
I have a Dell Optiplex 3050 (DESKTOP-EL571SA) running windows 10. Have just installed Bitdefender Plus and removed old antivirus, and have started a full system scan. Though the fs scan is also scanning my Passport back up as well, the scan is still running 40 hours later. My system may not be the fasted admittedly (8Gig…
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Adding an exception
I am trying to unblock a certain website that is being blocked by bitdefender for some odd reason, however when I enter my account password the password will not work and it keeps asking my to enter the password, I am certain about the password that it's the correct password , also I can not log out the account on the…
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What are correct Firerwall settings for connecting Windows PC to NAS in Home LAN
I can no longer connect to NAS storage device from my Windows machine (laptop). For example, with the command: \\NASname , within File Explorer. Possibly a recent Bitdefender update changed settings? It used to work properly. So I need to know all the settings for creating this connection again. I have confirmed that this…
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False positive on Realplayer update?
For a while now, Realplayer has been offering what they term an "Important Update". Every time I've authorised the update, Bitdefender aborted the update. When I do a scan of the installation executable, the Bitdefender scanner declared it clean. Yet when I try to execute it, bitdefender still kills it, claiming it to be…
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Emails won't send in Outlook
I just installed bitdefender premium security on my computer and my android phone. Emails can be received but will not send. I cleared the email cache on my phone and emails will now send from my phone. I still can not send emails from my computer. What do I need to do to allow emails to send with bitdefender installed.
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Bitdefender Antispam Add-in in outlook deactivation/crash
Dear all, i have added Bitdefender Antispam into my outlook account. This Add-in will get always deactivated and i need to allow/activate always which is quite allowing. What is the reason for this and how could i avoid that my Antispam addin deactivated? thanks in advance
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Email protection not updating change
I have 5 email addresses being protected. I deleted one to add a new address. The deletion was successful on Bitdefender Central. I then go to my Bitdefender Total Security Dashboard, click on Protection, and then Email Protection. The deleted email address is still there, preventing me from adding a new one. Is there…
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False Positive
Bitdefender is blocking access to this web service: https://divmagic.com/ This web service is recommended and sold via AppSumo, here: https://appsumo.com/products/divmagic/ When I try to use the DivMagic Web service, I receive over 600 critical notifications, in just 20 minutes, where the notification says the following:…
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How do I get a URL past Bitdefender?
I've added the URL to the Exceptions list, and I've even temporarily turned off the virus protection, but Bitdefender still won't allow me to access the URL or to download a new version of the software.
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Bitdefender Firewall Issue
I am unable to activate the Bitdefender firewall. It keeps turning off. Additionally, every time I restart my PC, I notice that the Bitdefender application logs itself out, and the tray icon turns gray, displaying the message "Bitdefender services not responding." This requires manual intervention to log back in or…
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False Positive
I am the webmaster for downloads.rnksoftwareclub.com please remove this from your list. Customers are unable to download our software. If there is a problem, please let us know Thank You, Jennifer Cook
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Web Protection: Web Attack Prevention
The "checks every web page you access for threats to avoid them being downloaded on your deivce" — what exactly does this do? Is every URL I visit sent to Bitdefender for analysis? Does Bitdefender Total Security analyze it using local resources only? Trying to figure out how much of a privacy nightmare this is.
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passive detection mode
Hello In firewall settings, can someone recommend using passive detection mode or not? Which one is more secure?
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What to do when suspicious connection is blocked due to an expired certificate?
BitDefender is blocking a spefic connection associated with Firefox (my browser) due to an expired certificate. If Firefox doesn't update it, then do I have to abandon Firefox?
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Is this normal behavior for the Bitdefender Firewall?
So I turned on my laptop, updated bitdefender and then opened Bitdefender just to check some settings. I browse the notifications settings and noticed that the firewall was turned on 2 minutes before i started update process completed. I checked older notifications where I follow the same routine, turn on laptop, update…
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How to retract remote wipe
Hello, I've lost my laptop and thought it might have been stolen so I turn on remote wipe on it. Laptop has been found and I got it back. Is there such an option and if so, how can I retract the remote wipe to avoid loosing my data.
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Got notification "Online Threat Prevention" after adding a Reolink camera to my wifi network
Just got this notification and am very concerned - is the new camera trying to scan my network and exploit my laptop? I would love to be able to get more details to investigate this further. Thoughts?
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Might my home netowork have a virus in it?
I downloaded bitdefender like 2 weeks ago or so cause i didn't trust windows antivirus even when it said it detected malware on my pc after getting rid of the virus then changing ssd and reinstalling widnows twice alongside with bitdefender again it said my device was clean but now when i try playing online games they lag…
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Hosts File access
Hi, I'm using Windows 10. I've just started using Bitdefender after using Kaspersky for many years. In the light of the current circumstances I decided to uninstall Kaspersy for obvious reasons. I am a developer and I need to be able to switch my hosts file at the click of a button. I had written a program to do this and…
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App and browser control - Actions required
Hi, I have recently bought BitDefender Total Security for my family. I think it is a good security software (so far). However, I have an issue with Windows Defender on Windows 11. Windows does tie all security to BitDefender, but not App and browser control. I get this constant warning that I have to resolve this "issue"…