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Como revisar un archivo / how to check a single file
Acabo de descargar un archivo zip y quiero que bitdefender lo pueda revisar, como se hace eso?. I have downloaded a zip file and I want to check if it has a virus, how do I check that?. Gracias / Thanks
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Unflag website coming up with phishing protection warning
Recently one of my client websites started showing the "Phishing page blocked for your protection" error. I had my website host scan the server and they found and removed walware. They have confirmed the server is now clean. However the website (www.8petalsyoga.com) is still showing the error. How do I get this resolved so…
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Is there away to print out the results of the scan/s
I have had a lot of scams through people making like PayPal fake claims of owing them money on a fake order. I also run into some simuliar problems checking for software then get a call either from or, making like Geek Squad Thank you, Jim
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Anti-Theft Lock Device option does not work for PCs
I have 2 PCs under my Bitdefender total protection plan, and 2 mobiles. On my android, the lock device options work perfectly, even on my PCs. But since 1 day ago, the 'LOCK DEVICE' option does not have effect on my PCs, on central it says 'Device is locked' but on the PC it is not locked. How do I fix this? Please help.
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BitDefender Free pop up has me slightly concerned.
Earlier today I got this BitDefender offer pop up. It was a small white box in the bottom right corner of my screen (where the offers usually are). My feeling, after the panic subsided, is that this wasn't evidence of a virus but just that the offer didn't display properly for some reason. When this popped up the…
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Browser hijacked
I have Bitdefender on my computer but somehow, my browser has been hijacked to Yahoo, how do I return it to chrome and remove the malware?
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Can't access a regularly used website
A few months ago i purchased the Total Security Product and now I can not access my Etsy Seller's Site on my home Desktop computer. This happened about a month or so after Etsy's Sellers Platform did some upgrades on the mainframe app. Now the only way i can get into my Etsy Seller's App to work my store is using my mobile…
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Disable/Enable Bitdefender Total Security
How can I disable Bitdefender Total Security Build 27.0.40.169? How can I re-activate it after disabling it?
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Bitdefender Total Security failed to notify possible dangerous Gmail
Received Gmail message marked by Google as hereunder: Can anyone please tell me why Bitdefender Total Security wouldn't notify me of this possible threat? I was relying on Bitdefender to confirm incoming Gmails are safe or not. Doesn't the Total Security software include this type of defence/notification by Bitdefender? Or…
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ICCF web site (False positive)
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A folder named $Temp
A new folder has appeared on an external drive named $Temp I searched for this and while there are many responses for Temp, there are none specifically for "$Temp" and using quote marks around it in a search gives zero results in duckduckgo. Anyone out there know the meaning of such a named folder? I suspect it was…
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Bitdefender scanned these files
Hi, a few days ago, I ran a scan with bitdefender but it couldn't scan these files. Should I be concerned
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False Positive On Our Website
Hello, I am delta from Freezm LLC, which operating kiosk.ac. One of our user reported bitdefender online treat protection blocking cdn.mittere.io which is cdn of kiosk.ac and some site we operating. Please review our site manually and remove block from our site. Sincerely, delta
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What is Gen:Variant.Application.Jacard.131537 ???
action to be taken for treatment? Please understand that this question is a translator, so there may be grammatical errors. I'm currently using the free version of bitdefender. But when I was using the system scan, I was informed that Gen:Variant.Application.Jacard.131537 infected the file. I told them to restart to solve…
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Have access to internet, but not to any websites -- Firewall issue?
Hi, I am running Windows 8.1 and I use Bitdefender Total Security. For the last couple of days, I've been trying to access the internet. The router works normally with our other laptop. But with my laptop, I cannot access any website. I checked the Bitdefender manual, and the Firewall might be the issue. I followed the…
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What happened to the password-protect Bitdefender settings feature?
I used to have a password to protect bitdefender settings from being tampered/disabled, but now that option is missing. It used to be in the general settings tab, but now it's gone. I wonder if they've actually removed this feature or is it a bug?
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Can anyone help please with Total Security - Remote Desktop local lockdown
Hi, I have a server that this running internally on a public IP address, on IP B and a development PC that is running on IP A. The Server is port forwarding only port 8043 but its still a risk for ingress. I want to isolate the server so that svchost.exe can only be connected to incoming (not outgoing) through remote…
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Removing quarintened files
How do I delete the quartined files?
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Hogwarts Legacy not opening
Hi, I have an issue with Hogwarts Legacy not opening while using steam, while Grim Fandango which is an old programme is working fine. Can anyone help I know I may have to set up an exception in Bit Defender but don't know how?
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Found this Twice
What exactly is this? "VirTool:Win32/DefenderTamperingRestore" Here's a screenshot of the tool I've used. The Microsoft Safety Scanner picked this up twice in different time periods. According to a quick research I've found this: and If I interrupted something with the Bitdefender AV, how do I remedy it? If not what do I…
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Email Protection delays in adding label
Yesterday I setup Email Protection on a Google Workspace and private GMail accounts as a trial. The "Bitdefender:Safe" label was added within a few seconds of new emails arriving. Today I am seeing delays of 15-20 minutes before the label is added, I am refreshing the inbox. Is anyone else experiencing similar delays…
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How do I remove Bitdefender AntiSpam from a Mac
There appears to be nowhere in the settings of Bitdefender to turn off Antispam on a Mac. It's created a folder in my G-Mail that I do not want, and is routing messages there that should not go there., So I want to remove this. I am using the latest version of BitDefender and the latest Mac OS..
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Unrecognized Skype Microphone Usage - Normal?
Hello folks, Quick question, likely nothing. I was updating my Bitdefender settings and noticed that Skype accessed my microphone 5 days ago. I haven't used Skype in about 6-7 weeks. I have seen online that this can occur sometimes randomly, but still, I prefer to ask whether this should be cause for concern. Is there a…
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Destination IP addresses not found by IP Lookup
When I use IP Lookup for destination IP addresses of apps accessing the internet, as identified by BDTS, they can't be identified. For example 13.107.5.88/0 is destination for comm''s from HxTsr.exe. If i delete the last two characters IP Lookup identifies the destination as MS in Washington. LockApp.exe has destination IP…
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Unrecognized software accessing the internet
Bitdefender Total Security, on my Dell Inspiron 16 laptop, has identified NGA.ThickClient.exe gaining access to the internet. Does anyone know what this is? Is it unsafe??
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deactivate a user
I ask if it is possible to deactivate Bitdefender for one user and leave it active for another user of the same PC. Thank you
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System Tray always says "Bitdefender services are loading now, please wait"
Yet, when I open Bitdefender...says "You're safe" Which is it????? I have uninstalled and reinstalled three times...each time...The B in system tray has a little white dot in lower right hand corner and when I scroll over with mouse...says "You're safe" Will stay that way as long as I don't shut down the computer. Once I…
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Online Threat Prevention Exceptions
When I add a website to the exceptions list, I expect it to be excepted from the software. I paid for the software to work on my systems, I expect it to work when I want it to and to NOT work when I do not want it to. What other reason is there for an "Exception" list to exist. I am reading that since the website I added…
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My email was breached- did I handle it right?
I'd appreciate any feedback from someone more experienced through myself, thanks to a pretty scary breach I'm on a personal cyber security journey and the rabbit whole keeps getting deeper. Below are the details. Thanks in advance What happened- Personal email was compromised, likely source being the email provider who had…
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How to stop Bitdefender blocking external USB hard disks
I was running Bitdefender Anti-Virus free and found that on boot (Windows 10) it my external USB drive would show as usual but show an I/O error if I tried to open or create files. If I then unplugged the USB cable and plugged it back in, it was absolutely fine. I worked out it was Bitdefender, and by fully uninstalling it…