We couldn't complete the activation flow. Please start again.

Misfit_101

My account for email protection ended I tried to reactivate and got the error above I have since removved it in BitDefender and tried to re enter the email address but it just keeps opening up the browser and gives this error after I go through the motions. I also removed Defender from my Google account still no luck why is this happening I tried in a different browser and it did not change any thing same issue both procedures in the different browsers were the same for Chrome and Edge? Any help appreciated. I looked at he troubleshooting and followed these procedures but no luck so any ideas??

Gjoksi

Hello.

It seems that some users are having the same issue with the Email Protection feature:

https://community.bitdefender.com/en/discussion/102423/something-went-wrong-we-couldnt-complete-the-activation-flow-please-start-again

https://community.bitdefender.com/en/discussion/102386/email-protection-error

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.
NOTE: Bitdefender telephone support is not toll-free!
Regards.

@Alexandru_BD @camarie Is this a known bug or something? Thanks.

Constantin Summer

Same problem - I get this message too when activating email protection with Google

Alexandru_BD

Yes, this is a known issue currently under investigation.

Alexandru_BD

Hello,

The source of the problem has been identified and the development team is trying to push an update in the coming days to fix it.

Thank you for your patience.