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@Gjoksi @lew39 here, thank you so much for your support.Your response to the problem will never work, it's too simple and spot on(only kidding). I have ultimate and not happy with the TransUnion portion and your solution fixes that. I have a ticket open and I hope Sales comes to the same conclusion. Why would a company want to lose a customer that wants to stay with them.

@Alexandru _BD Has been very helpful to me over the past two months. I think maybe there is a commitment to TransUnion on that might be causing the problem

thank you,

Lew

Hey, buddy.

Well, if you take a closer look at the post, he/she wants to downgrade from Ultimate Security Plus to Premium Security, not to upgrade from Premium Security to Ultimate Security Plus to Premium Security. Am i correct?

Next, have you ever thought that maybe the OP wants to move from Ultimate Security Plus to Premium Security before the actual Ultimate Security Plus subscription expires? That he doesn't want to wait for that Ultimate Security Plus to expire?

Also, let's say he/she payed 100 USD for Ultimate Security Plus, and Premium Security costs for example 50 USD. Maybe, the OP doesn't want a refund for those 100 USD, but all he/she wants is Premium Security for 50 USD and an extended subscription of Premium Security for the other 50 USD left.

Can this be done by us, here on the forum, or by you? I guess not. That is why i asked him/her to contact Support.

Finally, my advice to @lew39 would be to ask for a refund for Ultimate Security Plus , by following these steps: