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Why can't I view logs after a scan?
I've done a full system scan, and threats have been found and quarantined. After the fact, I continue getting notifications that there are attempts to pass malicious command lines to various exe files. It never says where the file is coming from, which is information I am hoping to find in logs. Even if it's not, I would…
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How to verify that Samsung Galaxy phone has not been compromised
I wasn't paying close attention and updated my banking app via a link that supposedly connected to Google Play. I did NOT connect directly to Google Play. Not long after, I couldn't enter my banking app via biometrics. My password needed to be entered. Could this be just because the app was updated? How do I know that I…
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BD Mobile Security: Bitdefender Central Reports False Alerts. Any Help?
Hello everyone :) This is my first post ever on this forum in general so go easy on me ^-^ I only have one remark to make and one more specific question / issue for you. To get the former out of the way: The frequent and repetitive notification on my phone originating from Bitdefender Security promoting the Bitdefender VPN…
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Bitdefender blocking Office 365 licensing and activation
Product: Bitdefender Total Security | Build 27.0.58.324 OS: Windows 11 Enterprise 64-bit, version 26H1 | Build 28000.1836 Office: 365 Business Premium I've had a lot of issues with Microsoft Office 365 not activating and coming up with an account error. After too much troubleshooting and tweaking settings, I've confirmed…
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"This Site Can't Be Reached" Issue
Hello! Apologies if this has already been asked and answered a million times before but I'm at my wits end. For context, my father has just purchased a new laptop for me to use at college during fall 2026 and so on seasons. He had me download BitDefender and i've now got an issue that neither he nor I can solve. For some…
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How would I remove an android device that is duplicated?
I factory reset my Galaxy S24 FE so when I reinstalled bitdefender mobile security and central apps, I must've done something wrong because it duplicated the device because when I went back to Central I seen my mistake, only I'm not certain how I duplicated the device. It shows my account in Central as having 4 devices…
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Bitdefender acting agressively
Since a couple weeks ago, my bitdefender has been blocking almost everything I download and some .exe files already downloaded, including windows10 native ones as onedrive and others. Is this due to a new update, a bug or is it acting properly and the files are really infected?
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Need help with understanding this prompt
I am on Windows so I am trying to understand why WSLservice, which to my understanding is the Windows support for Linux is doing this as I don't use Linux. I guess I have 2 questions here. 1 can anyone explain what is going on here. 2 can anyone help me resolve this issue.
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How to change existing data directory of Bitdefender without disrupt functionalities on windows ?
I asked this question to different AIs.. they provide me following steps - Open Bitdefender settings Navigate to general / advanced settings tab Find settings related to "Data" or "Storage" Change the Data Directory Save changes and restart Bitdefender But the problem here is, there no such option related to change data…
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There is a recurring problem: an error in the camera's protection, as shown in the image.
What caused the problem? I clicked "Fix" and it was fixed. But the same problem keeps occurring periodically.
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Catapult Hydra Protocol
Hello, i just started using the VPN today on the prospects of it having the C. Hydra Protocol(upon google searching). Was it removed recently? or there might be a bug ocurring here
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Lots of 5007 logs in my Event Viewer
Hello, I wanted to ask if this is normal behaviour? I have installed following antivirus on my pc: bitdefender, malwarebytes but I get these logs almost every minute as you can see. Should I be concerned ? When I do the scans I get no virus or malware infection, system is clean I would appreciate it if you could help me. I…
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Recently Bitdefender has been detecting java running a malicious command line.
I'm confused as I haven't changed anything or messed with anything it happens whenever i launch modded minecraft (keep in mind i haven't made any changes and have been using this for a while) My cousin also uses the same mods and everything but he doesn't have this problem…
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Years old Vulnerability scan found critical windows update failed?
Hi, I am new to using Bit Defender just installed it last week. This is November of 2025 and I am seeing this Windows critical update failed all over the web since 2023? I am asking why has this not been addressed and fixed from what seems like at 2 years as an issue. I just installed Bitdefender and I am affected by this…
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THIS IS DRIVING ME NUTS, i have 2 macs i use together
i have 2 macs i use together and both are added to my devices. i am within my device limit but my ongoing issue is everytime i restart both macs one or both has to be re signed into Bitdefender. My new problem is now when i authorise on one mac then the other the first logs out. doesn't matter which way round but right now…
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Bitdefender Total Security VPN
I'm having a problem getting to a eu website for Kaspersky. I always assumed with a VPN my computer was hidden and I could go on a site ban by the US government because whoever or whatever couldn't detect where on the planet mu PC was because the VPN was on hiding my IP address and region. Does anybody know why I can't get…
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Why does bitdefender not detect a browser hyjack?
Hi everyone, For several months I’ve been struggling with a browser hijack that affects all browsers — Chrome, Edge, and Firefox. No matter what I do, it keeps coming back. I’ve tried everything I can within my limited technical skills to remove it, but without success. When it takes over, the search address changes to:…
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"Thunderbird Being Managed By Your Organization"...Bitdefender Policy Causing This
All, I updated Thunderbird yesterday to V143. After it opened, there was a very large banner at the top of my settings that said: "Thunderbird Being Managed By Your Organization" I clicked on the banner and was presented with this: What is this and why did it just show up? How do I fix this? I am the sole user of my…
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I hope the Arabic language is available for Bitdefender?
I hope that the Arabic language will be available in the next updates so that I can use the product smoothly.
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BD scanning unknown apps/hidden app updates?
Im getting the brief notification that BD scanned updates to hidden/unknown apps. They are showing as clean in the pop up message however, tonight it scanned an update to "storage" twice. In reviewing the app scan logs they are nowhere to be found? S21+/Android 15
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Why is bitdefender considering this site as dangerous?
https://www.racerworldwide.net
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Help With Wave Of New Attacks
Over the past week I've all of a sudden had multiple blocked attacks on one device on my network. I haven't changed anything about it, downloaded anything suspicious, exposed it to anything. All of them seem to be coming from random I.P addresses I can't match to anything on my network. What is causing this and how do I…
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Windows 11
Hi. New laptop with Windows 11 installed. Finding it not compatible with BD antivirus. Do you offer a product that runs a Windows 11 device in S mode????? If so, how do I get please. Ta in advance.
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Rescue environment scan protocol stuck (please help fast!)
After my pc got hacked twice out of no seeable reason, I stumbled across this program and applied for the 7 day free trial. I was impressed with the functionality of this product, so I ran a Rescue Environment Scan over night. It did apperantly find a trojan in my system, which the other anti virus scanners did not find,…
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Why am I often getting antivirus settings modified/deselected by themselves ? ?
I've recently uninstalled and reinstalled Bit defender Total Security on my OS using the native tools to do that,I've set the av to perform scans of boot sectors and archives ( enabling the maximum limit of size for that last one to search all the possible ones ) but when I close the software and after a while check the av…
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Amazon
So my account on amazon was hacked and they bought a subscription for this and weve been trying to refund but it wont let us so we figured we might as well use it. so we did and bitdefender is asking for my card which i dont have one as im a child nad it was purhcased with a gift card. I also know if i put a card in after…
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The license key is not working
I purchased license key for Bitdefender GravityZone Business Security Enterprise. I tried the license key which i recieved but the license key is not working. Please note that the license is set to expire tomorrow 2025/6/2. I need help , please.
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Password Manager or SecurePass
I'm a non-techie installing Premium Security on 2 Windows PCs, 2 Android phones and an iPad. Overall it's been much less confusing and maddening than the departing No**on ;-) However, being invited to install both Password Manager AND SecurePass threw me, as I'd read that the latter replaced the former? I plumped for…
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Anti-theft Remote Actions RE: iPhone/Mac
Hi all, new user here, so forgive me in advance…. I have deployed BD to a whole bunch of my families device, my x3 Android & x2 Win all working fine as expected. Today i deployed all to x2iPhones, a Mac & x2 iPads and the only difference i notice across the board is that in central, i can Locate, Alert, Lock and wipe all…
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Some of these settings are hidden or managed by your organization?
After installing Bitdefender antivirus, I ran a vulnerability scan and it came back with 4 issues. Quick summaries; - Browser Security: allows users to modify security zone settings, SECURITY_ZONES_MAP_EDIT. Recommend enable policy so the site management settings for security zones are disabled. - Browser Security:…
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