What is Gen:Variant.Application.Jacard.131537 ???
action to be taken for treatment?
Please understand that this question is a translator, so there may be grammatical errors.
I'm currently using the free version of bitdefender.
But when I was using the system scan, I was informed that Gen:Variant.Application.Jacard.131537 infected the file. I told them to restart to solve this problem
It was restarted with successful as loading appeared on the black screen.
After that, I went into bitdefender and it says that I blocked the files infected with Gen:Variant.Application.Jacard.131537.
Was Gen:Variant.Application.Jacard.131537 a malware?
Then, is my laptop already in trouble?
Additionally, the issue with Gen:Variant.Application.Jacard.131537 is completely resolved through bitdefender, so there is no need for additional action to be taken for treatment?
pictures are example's my problem(this capture is my bitdefender notifications)
Answers
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Hello.
Scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:
Restart your PC.
Next, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
and
create a log file on your Windows device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
NOTE: If any of the log file is larger than 25MB, you can upload the log file here:
After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
Regards.0 -
To add here, Gen:Variant.Application.Jacard.131537 is a detection name used by Bitdefender to identify a potentially unwanted application (PUA) or malware. It suggests that the detected file is a variant of the Jacard family of threats. This family is known for its malicious behavior, which can include:
- Installing unwanted software: Jacard threats may install additional software without your consent, such as adware or browser hijackers.
- Modifying system settings: These threats can change your browser homepage, search engine, or other system settings without your permission.
- Collecting personal information: Jacard threats may gather your browsing history, search queries, or other sensitive data.
- Displaying intrusive ads: These threats often display unwanted pop-up ads or banners.
Regards
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Bitdefender Ultimate Security Plus (user)
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Hello @1MONTH,
Can you post a screenshot from the Security Center and tell us if you have any other antivirus installed on that device?
I need a screenshot from here:
Thanks!
Premium Security & Bitdefender Endpoint Security Tools user
1
