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New Password Manager queries
BitDefender has just "surprised" me with a migrate wallet to new password manager option. But there is little information on this. Question 1) I have more than one wallet. Will they still be separated if I migrate them ? Question 2) Can I migrate them at different times ? Question 3) I have one wallet which is synchronised…
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Trouble signing in on a specific website after installing bitdefender total security
When i click the sign in button nothing happens. This was not an issue prior to bit defender so it is possibly some feature in it that does this, haven't figured out which one it is, any ideas?
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How to subscribe to events for a given Company ID using API?
I'm trying to subscribe to events for a company using the push APIs I called the setPushEventSettings with the following parameters. But the response I get is that the Company ID is invalid I have verified the company ID with the getCompaniesList call and it has been created in the backend and also on the UI.
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BD suspicious connection blocked on website I dont access
I get some notifications about connections being blocked, something like: firefox.exe attempted to establish a connection relying on an expired certificate to piwik.ovpn.se. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and…
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unable to move file , (access denied)
Hi , I hope you are well , i have a problem im recently use bitdefender and when i wanted to open an exe file i received (Potentially unwanted application detected) notification , and i put the file in all exceptions list , The problem was solved can be said !(because sometimes not working) , but a worse problem was added…
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Did media autorun enable by itself?
So a while ago, when I turned on my computer, I launched my BitDefender's logs immediately, this is because last week, my cam turned on by itself. When I checked the logs, it said "Media autorun is enabled" and it only happened when I checked the logs. I do get notifications about one potential device vulnerability once a…
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Cannot turn on Bitdefender Firewall and Ransomware Remediation
Hi, I just subscribe to bitdefender total security. Currently have 2 device (windows 7 and windows 10). In my windows 10 machine i cannot turn on Firewall and Ransomware Remediation (the switch is grayed out). While in my windows 7 machine i am able to switch it on just by clicking it. How do i turn these features on on my…
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PotPlayer installation crashes/doesn't start.
Hello all, my question says it all. I can run the installation before installing BD Total Security, but after installing Total Security I'll not be able to install the program or update the program as well. Have tried including the setup file in the exception list, but none worked. I do not even get any notification as to…
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Parental Controls not working with MS Edge.
Okay I've been struggling with the Parental Controls for about a week. I have blocked specific URLs on my kids profiles. When my kids use Chrome the URLs are blocked, but for some reason not when they use MS Edge. Please tell me this is being looked into by Bitdefender. Am I missing something simple, because it is very…
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static.imghst-de.com
Bitdefender keeps blocking static.imghst-de.com Dos anyone know what this is or why Chrome is trying to connect to it? I don't seem to be able to find much about it anywhere. "Online Threat Prevention - chome.exe attempted to establish a connection relying on an expired certificate to static.imghst-de.com. We blocked the…
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powershell.exe malware. How do I remove it?
Over the last few days bitdefender has found 1 attack each day with the following: powershell.exe C:\Windows\ System32\WindowsPowerShell\v1.0 (Command line parameters: "C:\Windows\ System32\WindowsPowerShell\v1.0\powershell.exe" -NonInteractive -WindowStyle Hidden -ExecutionPolicy RemoteSigned -Command &(env:psmodulepath =…
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90 days free subscription
Hello everyone! A couple of minutes ago I saw an ad on Facebook which offered 90 days of Bitdefender Total Security. I wanted to give it a try and after I logged in (I already had a bitdefender central account as I have the free version) apparently the subscription activated and I have not got any details about it. Now I'd…
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Does my bitdefender detects hackers?
Does my bitdefender detects hackers? I think im hacked because it says "ESTABLISHED"
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Help, I have key logger and silent logger on my android phone
None of the reputable apps are detecting it, I found it while being nosey looking through my settings and through all the different things in the settings app.... how can I find out how to get rid of it? I have no clue about how it got on my phone, or what app or file it's attached to. Please help. Also, if my phone…
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won't download
when i go to download the app, it keeps showing the arrow but no file like in this pic:
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Is this site really belonging to Bitdefender?
I found this site after a scan on the site Urlvoid. I saw that Bitdefender engine scanned as well and I was curious where that site will bring me. This is the URL: http://trafficlight.bitdefender.com/info?url=http://utorrent-rus.info . It has a http and it doesn't seem legit, any thoughts?
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bluescreens, firewall, and other weird things
recently i have been receiving a lot of bluescreens, my firewall alert mode goes off 1-30 times per day with no pattern whatsoever, my windows updates seem to fail randomly, i come back from the shower or store to my mouse moved (keep in mind i always keep it on my main monitor and in a specific corner because im ocd for…
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Upgraded from Antivirus to Total Security & Cannot Install
Hi, I decided to purchase Total Security and have tried several times to activate the download but nothing happens. Help!
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Bitdefender OS Network Helper Process uploading something and slows down system
Hi, I'm using Bitdefender Internet Security and notice something. A process called Bitdefender OS Network Helper Process (bdntwrk.exe) is uploading someting using port 53. I don't know what it is doing, but it use a lot of data to upload. Not only that, it slows down the system A LOT and make it barely usable. Currently,…
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I think Bitdefender didn't work and I need help ASAP please
Shortly after blocking some malware, in the form of free plugins, and saying that it had succeeded I turned off my computer. It said shut down and update and I clicked. When I turned it back on again after starting up, and after the 'acer' logo, 'your computer is clean and your antivirus worked' was a message that popped…
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HELP: Web Threat Blocked (Exploit Command Injection & Attack Local File Inclusion)
Hi there, I scanned my computer and these web threats popped up. How do I get rid of them? Do I just keep them blocked? Or can I delete them? Any help would be appreciated!! Thanks. :)
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Infected Page detected as soon as I google something
Hey guys, since a few days I get this notification (screenshot in the attachment) as soon as I open my browser and google something. When I googled for more informations for the blocked website I couldn't find anything. I never visited a website with this name. Can somebody help me? Thanks a lot! Jonas
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Central saying my device is at risk
Dear members, Bitdefender app in mac is saying "You are safe", but for the same device, central bit defender is saying "Device is at Risk" and providing a solution to "Install Protection". Customer support is keep saying to sign in through switch account, which i have tried multiple times with no change in result and their…
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Latest Blog
Can anyone suggest me a blog about how I will purchase and set Bitdefender in my pc?
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Son's laptop locked not in Bedtime hours
Hi I defined my son's laptop to be locked from 20PM-6AM. It been in Sleep mode during night. 7AM the kids turns it on, and it's still locked! Tried to override it manually using my smartphone, waiting for 2-3 minutes, and nothing.. Any help? (At the end my son turned it off/on and it been released, but that isn't a…
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Question about 'Privacy threat blocked' - what's the best coarse of action
Hi *, With the 'Privacy threat blocked' notification I had the message that my password was being sent to some IP in the internet. I did a ping on the IP4 address and it resolved to some IP6 address but I was no wiser what DNS name was behind the address. How can I identify which process is trying to send my password to an…
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bdparentalservice.exe / Parental Service Not Enabled; Running; Hogging Resources
bdparentalservice.exe is running on my machine. I didn't ask for it. I have no child profiles (all children are adults). And yet, there it is. What is it doing? Why is it there? Is this BD proprietary malware/spyware? If any one machine in our license group uses it, do all get it? My battery is very unhappy, as am I. How…
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Does BitDefender have offices in Romania?
Hello, I'm sure the answer is an emphatic "no" but I have to ask. I rec'd an e-mail supposedly from you from "bitdefender@hello.bitdefender.com." I'll include a copy of the message both raw with headers and as a PDF. The URL goes to:…
