Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.

Thank you for your understanding.

Is this valid or Phishing?

Just got Bitdefender and instead of an activation code I got this. Very confused, I have never needed to send a screenshot for a purchase before.


  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭


    TBH it's confusing me, too.

    Anyway, ONLY Bitdefender staff can have access to your Bitdefender Central account and your payments/purchases.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    I suggest you not to take any further actions/steps, until you get a response from Bitdefender support, @Alexandru_BD or @Mike_BD.


  • Hello @Jmsutton and welcome to the Community!

    The message is legit and it was sent by 2Checkout, the authorized vendor of Bitdefender products purchased from our official website. This is a renewal order for an Antivirus Plus that did not pass the 2Checkout antifraud filters. It can still be approved if customer authentication is successful (2Checkout may contact you and/or request documents related to the payment).

    I can see that the renewal order did not go through, therefore I would recommend to check the accuracy of the payment details on file and make sure everything is up to date. You can check this by accessing your 2Checkout account here:

    Detailed steps to edit or update your payment information can be found here:

    After making sure the information is up to date, kindly reply to the email received and provide the vendor with the required details.