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Trying to uninstall agent from endpoints using the Bitdefender console, Please help.
I have been manually uninstalling agents from all my active endpoints which is working. But some of my endpoints are remote and people don't use it everyday. I uninstalled agent from all my endpoint which was active in the last 7 days. But now after a week I can see 5 more active endpoints in the last 7 days. I want to…
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Engine Version outdated - how to force update ?
Hello, for several clients in gravity zone portal, i see the engine version getting outdated and the client getting red exclamation mark. what's the reason for this and how can engine update being forced, so that it won't show red all the time ? The problem exists for about 5 out of 10 clients. thank you Roland
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When does an on-prem Gravity zone licence actually start counting the days ?
Due to some management oversight, we've had multiple locations buy their own licences that we plan to add into a single, centrally managed console. These locations got their product keys this week. We're running an on-prem solution with no internet connection across the whole network if this matters. Question is…. are we…
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GravityZone Business Security Enterprise IMAP mail scan
I'm testing gravityzone business security enterprise and I can't find any option for checking IMAP email on the clients (configured on Microsoft Outlook and Thunderbird). I only found options for smtp and pop3 scanning. I don't want to believe that this type of email is not checked, can you tell me how I should configure…
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Gravity Zone Platform Product Licensing
Hello, My company where I work sold BDF Gravity Zone Business Standard and BDF Security for Servers to one of our client. Now the main issue is that the client is specific and want's to use both products on the same console, I know that is currently impossible since both products are different. Can you recommend any…
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RE Product selection
Hi there. Is GravityZone Business Security the best solutuion to protect my office pc's please. Does this protect email outlook and 365 accounts all logged in through outlook please? Thank you
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Confirming XDR Setup
I'm setting up the O365 XDR sensor for the first time. The status shows as active. My concern is with the auditing setup. I enabled auditing via Exchange Online Powershell. But the KB has a Powershelll ****** that isn't working for me. Is there any way I can see if the sensor is working?
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Need Help, my purchase cannot go through..!!!
I have tried multiple times to purchase Bit Defender Gravity Zone on their website, but the payment cannot go through, what might it be the reason, please i asap help with this.
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Cant install GUI because 404 on the https://download.bitdefender.com/repos/deb/
Can anyone suggest how to install bitdefender-scanner-gui in Ubuntu? I've already add to the /etc/apt/sources.list deb http://download.bitdefender.com/repos/deb/ bitdefender non-free ``` sudo apt-get update …. sudo apt-get install bitdefender-scanner-gui Reading package lists... Done Building dependency tree... Done…
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IE problems not fixed in GravityZone Risk Management
I tried using the Fix Problems feature in Risk Management for IE (browser) problems, but the fixes are interrupted and the fix fails. See pic. I've used the feature to fix other problems, but can't get it to address the IE issues.
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After installing EndPoint, my local printer takes a long time to print
I noticed that after installing EndPoint, my local printer, it took a long time to print, causing my production to slow down, as I had to wait a few seconds to start printing. Before installation, printing was instantly. Has anyone had the same problem or a solution for this? **GravityZone Business Security Premium Best…
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XDR Network Sensor Testing
Hello, I'm trying to test XDR Network Sensor, I followed up the instruction and set up two network adapters in Hyper-V manager as asked, but the virtual appliance doesn't show up in the Gravity Zone Console. One thing I noticed is in the first option of setting up network configuration is that on either eth0 or eth1 I…
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Gravity on Premises wont boot on HyperV
Hi, I just find out that "Bitdefender Endpoint Security tools" cannot communicate with the console! I looked at the HyperV (where Gravitiy on Premise is) and discovered that it is stuck in a never ending booting loop! I used an older snapshot, same issue… It cannot pass this point: Btrfs loaded, crc32c=crc32c-intel Any…
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Can't apply new license GravityZone Business Security
I already tried doing this via tech support but it was a failure. The agent supplied answers using menu items that do not exist. As of now, the software is useless (tried to update GravityZone Business Security after purchasing license upgrade). I purchased the new license yesterday. I went into the menu of GravityZone…
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Inventario de Software
Buen día, quisiera saber si existe alguna posibilidad de realizar un inventario de Software, con gravityzone.? muchas gracias
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GravityZone Business Security vs Business Security Enterprise Product Query.
Hi all, Can someone provide me with some simple answers please. I have some customers under 10 users with very simple setups e.g. physical workstations, one or two small servers (host+virtual guest) and using MS365 for email only (for the moment). I also have some customers over 10 users with similar setups but with may be…
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Archived Incidents in BD GravityZone? (Cloud)
In GravityZone I am unable to see my company's incidents older than 90 days. Does BD automatically archive incidents at the 90 day mark? Am I able to view older incidents myself and just don't know where to look? Do I need to call BD to be able to view them? Thank you all.
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Fix risk does not work?
In Gravity zone - Risk management-Devices-%device%-Fix risk: When I try to fix risk automatically, the task ends up after 48 hours with no success… What to set up and where?
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MFA transfer
Dear all hope you are fine, i created a gravityzone account for a client and i activated the MFA using microsoft authenticator app, now the client want the MFA to be on his phone using the main admin account how can I arrange this transfer. Thank you in advance
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What it means ?
You can cover up to 3 servers (incl. Linux) when we purchase samll business security plan for 10 devices.
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Bitdefender Logs.
Hello everyone, We have an offline Gravityzone machine installed that no longer updates, in the configuration field the new package is not published, a download failed error appears. I mention that the roles are installed on the same machine. Where should i check the logs too see what's wrong?
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reinstall error: "installation failed"
after uninstalling bitdefender endpoint security tools from a windows 2016 server if i try to reinstall it i get error installation failed. do you have any ideas to solve?
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Web Protection
Hello team. We need source to prove these feature are working: "Web Protection". Please help us with the malicious samples or malicious links that BEST can show these features working. Best Regards.
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Events are not getting forwarded through TestPushEvent API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. I attempted to send a test event using the TestPushEvent API. While I'm…
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Anyone with Memory issues with latest Product - 7.9.10.392?
We are seeing massive Memory leaks on EPSecurityService.exe? Anyone else?
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BEST Deployment for macOS HELP!
I've been struggling for months to get this working, and it just refuses to cooperate. Windows deployment was a breeze—I managed that without any issues. However, macOS deployment is driving me crazy. The Bitdefender guide has been completely unhelpful and, to be honest, very confusing. I’ve followed the steps exactly as…
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Events are not getting forwarded thorugh push API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. However, after generating various events, including threats, malware, and…
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Gravity Zone Firewall Rules not Blocking Ports
I'm new to gravity zone but have used other Firewalls in the past. Creating rules seems simple. I want to create a policy for a subset of PCs that blocks Remote Desktop on Incoming Port 3389. I've done this before in several other firewalls before. However, I created an incoming rule to block port 3389 but it doesn't work…
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password for update interval
hello the problem i have is when i try to change the interval from 12h to 6h for updates in bitdefender settings, i am asked for a password, when i enter my bitdefender account password it doesn't work
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Allow a Specific IP address past a port block
Recently support helped me resolve this issue: However, now I want to allow a specific IP address through this port block. We want to allow a single laptop to RDP into a group of computers but no others. I created this rule to allow it and placed it above the priority list for the rule that blocks incoming RDP. However,…