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Enterprise Security

Managing your security solution for physical, virtual and cloud environments.

Introducing GravityZone Security Data Lake – SIEM done right
Cyber threats are evolving faster than ever. Yet many organizations are still relying on legacy SIEM tools that cost more, store less, and struggle to correlate across disparate systems. That’s why we’re excited to launch Bitdefender GravityZone Security Data Lake – our next-gen solution that blends the best of SIEM and…
How to check whether a file is actually malware or a false positive?
I would like to verify whether a file is actually malware or a false positive. It is currently in quarantine. Is it possible to check it safely? I use Bitdefender GravityZone. Thanks.
goodbye dpi not working
hello, i've started to use bitdefender recently but it seems to interfere with my program goodbyedpi. It is a must for me to use it because i cannot access apps such as discord due to my location. Would really appreciate it if you could tell me a solution, thank you.
How to check device list serial number in Bitdefender Gravity Zone?
Hi All, How to check serial number for all the devices list in my Gravity Zone?
Cloud XDR Dashboard issues after recent update – incomplete or partially loaded panels
Hello, Since the most recent Bitdefender GravityZone / XDR Cloud update, I have been experiencing instability and inconsistent loading behavior in the Cloud Dashboard. More specifically: Several dashboard panels are not loading completely Some widgets appear partially rendered or missing data The interface occasionally…
Cloud control center loads slow - big JSONs are transferred without nginx gzip compression
On high latency networks, the control center loads very slow. I tried to diagnose the issue with browser DevTools and found that big JSONs (mainly translations/dictionaries) are being transferred without nginx compression, for example: EdrEvents.getDictionary RiskManagementTexts.getTranslationDictionary I then checked my…
Sample Submission issue - form not working
Please see attached. Please try again after sometime. Any ideas?
Sandbox Analyzer submissions
Hi, When automatic file submission to the Sandbox is enabled in the Bitdefender GravityZone BEST (EDR) policy, are the files submitted to the Sandbox accessible to others (e.g., the public)? Can other customers or third parties view the submitted files, any information about those files, or the analysis results? Also, how…
Changes to EPSecurityService.exe requiring active scan denylist changes?
Looking for more information regarding this situation: Despite adding restrictions for a particular folder, intended to keep EPSecurityService.exe from acting on that folder and its subfolders, the activity is still detected by Process Monitor. Related to this is the sudden need for these restrictions - The motive for…
Heur.BZC.ZFV.Boxter.341.1161F01F blocked when installing antigravity
Not sure what Heur.BZC.ZFV.Boxter.341.1161F01F is. Can someone share more insights? Bitdefender blocks it when trying to install antigravity.
Reset 2FA
I am reaching out because I am currently unable to access my Bitdefender account due to an active two-factor authentication (2FA) that I can no longer complete. I have already made multiple email contacts requesting a reset, Could anyone from the support team or the community guide me on the fastest way to get my 2FA…
Events are not getting forwarded thorugh push API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. However, after generating various events, including threats, malware, and…
Remediating Reported and Unresolved Threats
In my Threat Xplorer there are unresolved threats and there are reported threats, and I was wondering how I can remediate them.
Endpoint Policy Question
Hello! I have two major questions: Firstly, does setting Advanced Threat Control to Aggressive do anything? I understand that it operates at a greater deal of aggressiveness, but would it possibly prevent more malware? Secondly, does EDR provide a form of preventative protection? I saw in a Incident Report a detection…
How can I ensure all Antimalware Components block and not merely report
Hello! I want to make sure my policy blocks all malicious detections, including things from Antimalware, ATC, Fileless Threat Detection, etc. I want to make sure nothing has the policy to 'just report'. What do I need to check to make sure that this happens?
URGENT: 2FA reset required
Hi, I now realise that a 2FA code is required to access the Partner Portal which I do not recall setting this up earlier. Can I request if someone on the Admin side will be able to send a 2FA reset please? I have a renewing client which is expiring this week. Please check this ticket which I have raised: PAN 2FA Issue -…
Urgent: 2FA Reset Required – Cannot Access Account
Hello Bitdefender Community, I am reaching out because I am currently unable to access my Bitdefender account due to an active two-factor authentication (2FA) that I can no longer complete. I have already made multiple email contacts requesting a reset, but I have not received any response so far. I have also provided…
Unable to delete assets
On GravityZone Business Security Enterprise, if I select assets (not part of the AD group) and then click delete, the wheel spins but doesn't delete the asset. I also tried scheduling the automatic deletion of all assets that have been offline for 30 days, but it doesn't work. What can I do?
Does SecurityServicesRunning impact the well functioning of EDR?
Hi, Can you please let me know if VBS status 2 is sufficient to run Bitdefender Customer securely? I have SVM and AMD-PSP enabled in BIOS. I have the following settings on Win 11 Pro: PS C:\WINDOWS\system32> Get-CimInstance -ClassName Win32_DeviceGuard -Namespace root\Microsoft\Windows\DeviceGuard…
List the incidents and threats through api
How to list the incidents and threats through api in bitdefender gravityzone. I also check in the documentation, but in documentation also but I can't find any api call for listing the incidents and threats. So how do I list it through api.
How to reset 2FA... not working
I'm the sole admin for a small business. I went to log in to GravityZone today (haven't logged in in months), and it won't accept my Google Authenticator code. Tried finding a way to contact support, and all I can see is "contact through console" which I can't get into
Remove domain from your blacklist
my site sogutma.org why blocked from you pls remove
gravityzone VA active policy direct overwrites.
Hi! Problem with policy assignment for one PC. It always goes back to default. Problem: 1. one of pc show "Applicable policies": Default and Custom. 2. Active policy on this pc shows: Default policy, assignment Direct, type: devices. Status 1. ad sync pc names and structure. 2. assigned custom policy to structure. 3. no…
Active Directory Sensor Integration issue
I have set up a Windows server as an Active Directory Integrator in Bitdefender GravityZone. The EDR Sensor is active on that server, it is joined to the domain, and I have made the necessary Group Policy changes as specified in the documentation…
No Threat Name - .nef file type
Hi I'm a first time user and its just found some threats but there is no threat name? Also the file infected is a .NEF file, can this be infected or is it likely a false positive as it is this is a Nikon picture format. Also there doesn't seem to be a way to post to the following forum the new question button only appears…
Unable to Access Account – Lost 2FA Authentication Code
I am currently unable to access my account because I no longer have access to my two-factor authentication (2FA) code. I cannot retrieve the authentication code from my previous device. Could you please assist me with the process to reset or recover my 2FA so I can regain access to my account? Please let me know what…
Not able to SSH Bitdefender On Prem Virtual Applinace
I have Bitdefender on-premise in a VMware environment. I have a challenge with SSH to the appliance; after even trying to reset the password, I still can't log in to the appliance. Port 22 is open. What could be the issue
Application Whitelisting for Malware Protection (macOS)
I am curious to hear the perspectives of the community members on why Bitdefender has chosen not to include application whitelisting (AWL) in GravityZone on macOS to protect against malware. AWL is a proactive technique that implements a “default = deny” and zero-trust security model in which all applications are assumed…
Anomaly Detection
Anomaly Detection appears to be a sophisticated technique used by Bitdefender to detect applications or processes exhibiting suspicious behavior, customized to each endpoint: Our custom machine-learning models used in anomaly detection are trained individually on each customer’s system. This is not a mistake, each system…
Safe Files
The Bitdefender Antivirus for Mac product has a Safe Files feature, which ensures that only authorized applications can access files in important folders such as “/Documents." The intent is to protect the contents of those folders from ransomware. Does an equivalent feature or capability exist in GravityZone on macOS?…
Time Machine Protection
The Bitdefender Antivirus for Mac product has a Time Machine Protection feature, safeguarding an external disk attached to a Mac that is used to hold a Time Machine backup. The intent is to block access to the backup disk by any application other than Time Machine itself, in order to protect the contents of the disk from…

Introducing GravityZone Security Data Lake – SIEM done right
Cyber threats are evolving faster than ever. Yet many organizations are still relying on legacy SIEM tools that cost more, store less, and struggle to correlate across disparate systems. That’s why we’re excited to launch Bitdefender GravityZone Security Data Lake – our next-gen solution that blends the best of SIEM and…
How to check whether a file is actually malware or a false positive?
I would like to verify whether a file is actually malware or a false positive. It is currently in quarantine. Is it possible to check it safely? I use Bitdefender GravityZone. Thanks.
goodbye dpi not working
hello, i've started to use bitdefender recently but it seems to interfere with my program goodbyedpi. It is a must for me to use it because i cannot access apps such as discord due to my location. Would really appreciate it if you could tell me a solution, thank you.
How to check device list serial number in Bitdefender Gravity Zone?
Hi All, How to check serial number for all the devices list in my Gravity Zone?
Cloud XDR Dashboard issues after recent update – incomplete or partially loaded panels
Hello, Since the most recent Bitdefender GravityZone / XDR Cloud update, I have been experiencing instability and inconsistent loading behavior in the Cloud Dashboard. More specifically: Several dashboard panels are not loading completely Some widgets appear partially rendered or missing data The interface occasionally…
Cloud control center loads slow - big JSONs are transferred without nginx gzip compression
On high latency networks, the control center loads very slow. I tried to diagnose the issue with browser DevTools and found that big JSONs (mainly translations/dictionaries) are being transferred without nginx compression, for example: EdrEvents.getDictionary RiskManagementTexts.getTranslationDictionary I then checked my…
Sample Submission issue - form not working
Please see attached. Please try again after sometime. Any ideas?
Sandbox Analyzer submissions
Hi, When automatic file submission to the Sandbox is enabled in the Bitdefender GravityZone BEST (EDR) policy, are the files submitted to the Sandbox accessible to others (e.g., the public)? Can other customers or third parties view the submitted files, any information about those files, or the analysis results? Also, how…
Changes to EPSecurityService.exe requiring active scan denylist changes?
Looking for more information regarding this situation: Despite adding restrictions for a particular folder, intended to keep EPSecurityService.exe from acting on that folder and its subfolders, the activity is still detected by Process Monitor. Related to this is the sudden need for these restrictions - The motive for…
Heur.BZC.ZFV.Boxter.341.1161F01F blocked when installing antigravity
Not sure what Heur.BZC.ZFV.Boxter.341.1161F01F is. Can someone share more insights? Bitdefender blocks it when trying to install antigravity.
Reset 2FA
I am reaching out because I am currently unable to access my Bitdefender account due to an active two-factor authentication (2FA) that I can no longer complete. I have already made multiple email contacts requesting a reset, Could anyone from the support team or the community guide me on the fastest way to get my 2FA…
Events are not getting forwarded thorugh push API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. However, after generating various events, including threats, malware, and…
Remediating Reported and Unresolved Threats
In my Threat Xplorer there are unresolved threats and there are reported threats, and I was wondering how I can remediate them.
Endpoint Policy Question
Hello! I have two major questions: Firstly, does setting Advanced Threat Control to Aggressive do anything? I understand that it operates at a greater deal of aggressiveness, but would it possibly prevent more malware? Secondly, does EDR provide a form of preventative protection? I saw in a Incident Report a detection…
How can I ensure all Antimalware Components block and not merely report
Hello! I want to make sure my policy blocks all malicious detections, including things from Antimalware, ATC, Fileless Threat Detection, etc. I want to make sure nothing has the policy to 'just report'. What do I need to check to make sure that this happens?
URGENT: 2FA reset required
Hi, I now realise that a 2FA code is required to access the Partner Portal which I do not recall setting this up earlier. Can I request if someone on the Admin side will be able to send a 2FA reset please? I have a renewing client which is expiring this week. Please check this ticket which I have raised: PAN 2FA Issue -…
Urgent: 2FA Reset Required – Cannot Access Account
Hello Bitdefender Community, I am reaching out because I am currently unable to access my Bitdefender account due to an active two-factor authentication (2FA) that I can no longer complete. I have already made multiple email contacts requesting a reset, but I have not received any response so far. I have also provided…
Unable to delete assets
On GravityZone Business Security Enterprise, if I select assets (not part of the AD group) and then click delete, the wheel spins but doesn't delete the asset. I also tried scheduling the automatic deletion of all assets that have been offline for 30 days, but it doesn't work. What can I do?
Does SecurityServicesRunning impact the well functioning of EDR?
Hi, Can you please let me know if VBS status 2 is sufficient to run Bitdefender Customer securely? I have SVM and AMD-PSP enabled in BIOS. I have the following settings on Win 11 Pro: PS C:\WINDOWS\system32> Get-CimInstance -ClassName Win32_DeviceGuard -Namespace root\Microsoft\Windows\DeviceGuard…
List the incidents and threats through api
How to list the incidents and threats through api in bitdefender gravityzone. I also check in the documentation, but in documentation also but I can't find any api call for listing the incidents and threats. So how do I list it through api.
How to reset 2FA... not working
I'm the sole admin for a small business. I went to log in to GravityZone today (haven't logged in in months), and it won't accept my Google Authenticator code. Tried finding a way to contact support, and all I can see is "contact through console" which I can't get into
Remove domain from your blacklist
my site sogutma.org why blocked from you pls remove
gravityzone VA active policy direct overwrites.
Hi! Problem with policy assignment for one PC. It always goes back to default. Problem: 1. one of pc show "Applicable policies": Default and Custom. 2. Active policy on this pc shows: Default policy, assignment Direct, type: devices. Status 1. ad sync pc names and structure. 2. assigned custom policy to structure. 3. no…
Active Directory Sensor Integration issue
I have set up a Windows server as an Active Directory Integrator in Bitdefender GravityZone. The EDR Sensor is active on that server, it is joined to the domain, and I have made the necessary Group Policy changes as specified in the documentation…
No Threat Name - .nef file type
Hi I'm a first time user and its just found some threats but there is no threat name? Also the file infected is a .NEF file, can this be infected or is it likely a false positive as it is this is a Nikon picture format. Also there doesn't seem to be a way to post to the following forum the new question button only appears…
Unable to Access Account – Lost 2FA Authentication Code
I am currently unable to access my account because I no longer have access to my two-factor authentication (2FA) code. I cannot retrieve the authentication code from my previous device. Could you please assist me with the process to reset or recover my 2FA so I can regain access to my account? Please let me know what…
Not able to SSH Bitdefender On Prem Virtual Applinace
I have Bitdefender on-premise in a VMware environment. I have a challenge with SSH to the appliance; after even trying to reset the password, I still can't log in to the appliance. Port 22 is open. What could be the issue
Application Whitelisting for Malware Protection (macOS)
I am curious to hear the perspectives of the community members on why Bitdefender has chosen not to include application whitelisting (AWL) in GravityZone on macOS to protect against malware. AWL is a proactive technique that implements a “default = deny” and zero-trust security model in which all applications are assumed…
Anomaly Detection
Anomaly Detection appears to be a sophisticated technique used by Bitdefender to detect applications or processes exhibiting suspicious behavior, customized to each endpoint: Our custom machine-learning models used in anomaly detection are trained individually on each customer’s system. This is not a mistake, each system…
Safe Files
The Bitdefender Antivirus for Mac product has a Safe Files feature, which ensures that only authorized applications can access files in important folders such as “/Documents." The intent is to protect the contents of those folders from ransomware. Does an equivalent feature or capability exist in GravityZone on macOS?…
Time Machine Protection
The Bitdefender Antivirus for Mac product has a Time Machine Protection feature, safeguarding an external disk attached to a Mac that is used to hold a Time Machine backup. The intent is to block access to the backup disk by any application other than Time Machine itself, in order to protect the contents of the disk from…