Email Security: Personal Spam Deny list options

twilliams · 2025-01-22T16:39:26+00:00

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We've implemented the GravityZone Email Security recently, and we're still working through some of the settings. We get a lot of notifications about emails ending up in the Global Quarantine, but they're delivering to some users, just not all, and we were fighting to try and find the source. It seems as though some users add the sender to the "Personal" Spam Deny list, but when we search for the email through the GravityZone portal, it doesn't populate. We DID find that if we select the specific mailbox, the block/"Deny Sender" option does show.

It's causing a bit of time to run through and try to uncover who blocked which address; does anyone know of any way to remove the option for users to add senders to this "Personal" Spam Deny list?

This is all I'd found on the Email security info page:

https://www.bitdefender.com/business/support/en/77209-294980-spam-deny-list.html

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Accepted answers

Andrei_S Enterprise

Hello @twilliams ,

At this time the product does not include such a feature, so admins will not be able to restrict access to Personal Spam Deny list directly from the console. What you can do in this case is:
1. either remove any end-user role/admins that does not require access explicitly
2. only Outlook Add-in(version 2.0) provides this feature so removing the add-in will disable it or using the previous version will restrict the access to the Personal Spam Deny List

https://www.bitdefender.com/business/support/en/77209-295001-install-the-microsoft-outlook-add-in-for-email-security.html#UUID-90757c7d-be7a-01e0-b03e-a7a77dceacc7

If none of the above meets your needs you can always open a Feature Request which will be analyzed by our Product Management team and if accepted it will be part of a future release.

https://www.bitdefender.com/en-us/support/contact-us

Kind Regards,

Andrei

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Andrei_S Enterprise

Hello @twilliams ,

https://www.bitdefender.com/business/support/en/77209-295001-install-the-microsoft-outlook-add-in-for-email-security.html#UUID-90757c7d-be7a-01e0-b03e-a7a77dceacc7

If none of the above meets your needs you can always open a Feature Request which will be analyzed by our Product Management team and if accepted it will be part of a future release.

https://www.bitdefender.com/en-us/support/contact-us

Kind Regards,

Andrei

twilliams

Hi Andrei,

Ah, thanks for the response. We do not have the Outlook Add-in enabled for our end users, but the user roles piece may be the ticket. Since we've users added to the Mailboxes within Product Configuration, do they even need the "everyone" role tied to their address? Is that all it takes to help avoid those duplicate/conflicting "Personal" Spam lists?

Andrei_S Enterprise

Hello @twilliams,

We would need to do an impersonation in this case to see exactly their role, can you open a case with our support and they will look into this. It's better this way so we can provided the solution that you need.

https://www.bitdefender.com/en-us/support/contact-us

Kind Regards,

Andrei

twilliams

No need, your previous recommendation was right on; I dropped the role to test with some users last week, and it has not reappeared since. I appreciate it.