Email Security: Personal Spam Deny list options

We've implemented the GravityZone Email Security recently, and we're still working through some of the settings. We get a lot of notifications about emails ending up in the Global Quarantine, but they're delivering to some users, just not all, and we were fighting to try and find the source. It seems as though some users add the sender to the "Personal" Spam Deny list, but when we search for the email through the GravityZone portal, it doesn't populate. We DID find that if we select the specific mailbox, the block/"Deny Sender" option does show.

It's causing a bit of time to run through and try to uncover who blocked which address; does anyone know of any way to remove the option for users to add senders to this "Personal" Spam Deny list?

This is all I'd found on the Email security info page:

https://www.bitdefender.com/business/support/en/77209-294980-spam-deny-list.html

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Answers

  • Hi Andrei,

    Ah, thanks for the response. We do not have the Outlook Add-in enabled for our end users, but the user roles piece may be the ticket. Since we've users added to the Mailboxes within Product Configuration, do they even need the "everyone" role tied to their address? Is that all it takes to help avoid those duplicate/conflicting "Personal" Spam lists?

  • Andrei_S Enterprise
    Andrei_S Enterprise Business Support Manager BD Staff

    Hello @twilliams,

    We would need to do an impersonation in this case to see exactly their role, can you open a case with our support and they will look into this. It's better this way so we can provided the solution that you need.

    https://www.bitdefender.com/en-us/support/contact-us

    Kind Regards,

    Andrei

  • No need, your previous recommendation was right on; I dropped the role to test with some users last week, and it has not reappeared since. I appreciate it.