one pc stop recognize bitdefender

yossi321

one pc stop recognize bitdefender and the pc not recognized by gravityzone

what can I do?

Alexandru_BD

Hello @yossi321,

I would like to understand more about the behavior that you are experiencing. From your description, I'm assuming that the PC is no longer seen in the GravityZone console as a managed entry.

This can happen if the PC no longer has Bitdefender installed and the entry was completely removed from your GravityZone Network view, which will require a reinstall of the Bitdefender product, or if there is a filter in the Network view that is hiding the protected PC, which would require a reset of all filters.
Still, I would recommend opening up a case with our Enterprise Support team by completing the contact form from here.

Regards,

Alex

yossi321

https://community.bitdefender.com/en/discussion/comment/351993#Comment_351993

Hello

Yes, the PC is no longer visible in the GravityZone console as a managed entryand I have reinstalled Bitdefender several times, but Bitdefender still doesn't work and the PC is no longer visible in the GravityZone console.

Alexandru_BD

I understand, thank you for following up. Better to raise a ticket for the Support teams to further investigate, I think..