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There is no field in the Syslog log that can identify the group to which the device belongs
We collect incident logs in the form of syslogs. Divide equipment from different departments into different groups and manage them separately on the console. But I found that there is no field in syslog that can represent the group to which the device belongs. This leads to the mixing of logs from different groups, making…
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[Email Security] Let user decide whether Quarantined/Possible SPAM is legit or not?
Experts, Just turned on Email Security in GZ, and I'm noticing that emails that are not outright considered Bat(TM) are not causing notifications to end users (mail recipients). This is going to snowball into admin hell fast if I can't allow the users to decide to white/blacklist that and future emails like it. I see that…
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I need help authenticating to the Cloud API
Hello, I'm trying to authenticate to my Gravityzone Cloud API. I tried doing the using the Authentication header like "Basic TjhLendjcVZVeEFJMVJvUGk1anlGSlBrUGxrRGw5dkY6" (the token it's just an example) but i keep getting the following error: { "id": 1, "jsonrpc": "2.0", "error": { "code": -32000,…
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Manage end points
Sorry this might be a silly question. On my manage endpoints, it says that I have 99, but on my active, it's just 96. I was looking for the 3 endpoints that are not active, but I cannot find them.
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GravityZone blocking scan to PC function on Brother AIO
Hello! I configured the gravityzone firewall to allow printing over a wireless network but can't get the "scan to PC" function on the Brother all-in-one to work, it says "No PC Found." It works fine when I hard wire the laptop to the router and when I turn the firewall off. Any help would be greatly appreciated!
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Where can I view the specific progress of the ticket processing?
I have opened a case to the Enterprise Support team under case ID 00848203 last week for my issue. But till now , I have not received any reply email from them.Where can I view the specific progress of the ticket processing?
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Is it possible to use one installation package for multiple clients, or to at least make a template?
We offer BitDefender to our service customers. We have 3 tiers of service and 3 levels of functions active in BitDefender for each tier. Is it possible to have either 3 installation packages that can be assigned to multiple customers or a template package that can be used to create the installation package for each…
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I need help
How t get security uploaded?
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Email Scanning Rule
We have Gravityzone Email security. I am looking for the rule that automatically scans all emails with attachments since I am getting complaints that sometimes it takes an hour to get the file.
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Gravity Zone buggy interface - management?
Hi It's been 3 weeks now I ve purchased and installed the Security Business package. Groups to contain identical devices have been created. Policies have been created and agents has been installed to the devices we wanted. Initial full scans have been issued. After those scans gravity Zone Cloud GUI reported some…
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Rețea protejata
Bună ziua! Am o rețea formata dintr-un server, 3 calculatoare și o imprimanta. Pe fiecare calculator am antivirus. As vrea sa securizez rețea cat mai ok. Menționez că de pe calculatoare se mai lucreaza și pe cloud. Mă poate ajuta cineva cu o idee? Mulțumesc
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Anyone experiencing issues with memory leaks on Linux running on VMs?
We are running Gravity Zone and have agents on Ubuntu Focal Fossa and Jammy on VMs. We also run an agent on a focal fossa on a dedicated HW server. We are experiencing that from time to time, the bdsec agent steals all primary memory on the server and it hangs the server. Is this something known to the community? Happy for…
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Uninstall Old Bitdeferder antivirus- Through ****** or any other method
Hi, We have on-prem Bitdefender antivirus product installed on our network and now we have opted for Cloud version. In terms of upgrading workstations to the cloud version First, I have been told to uninstall the old Bitdefender and then install using the new client (cloud version) I am ok with installing the new cloud…
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Test EICAR Bitdefender Gravity Zone Exchange
Hello Community I have a client with the Bitdefender Cloud solution, the Exchange part was configured to detect and block. However, they performed the EICAR test and it passed without problems and Bitdefender did not detect it. Any ideas on how to solve the problem. Greetings
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Syslog settings page missing for trials?
Hi team, Evaluating Gravity Zone and syslog capabilities is important. The documentation says those settings are under configuration --> miscellaneous but there is no "miscellaneous" page under configuration. Do you know if this is disabled for trials? Thx a lot,
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Como el firewall de Endpoint Gravityzone detecta un ataque de ARP Spoofing?
Estamos realizando unas implementaciones en un cliente, sin embargo el cliente nos indica que realizo unos ataques por inundación de Spoofing y BEST no los detecto, existe alguna configuración que se deba realizar para detectar este tipo de ataques?
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Issues with BitDefender Gravity Zone - Email Security Web Console showing Braille
We have a few people in our org that need admin access to Email Security Web Console, Everyone except for myself when running reports or in certain areas of the Email Security Admin Console are showing the text back in Braille and not a standard readable language / font Has anyone else run into this issue ?
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[Email Security] GMail blocked in & out - claiming 550 5.1.8
Trying to go into customer from gmail: Sending from customer to ANY gmail: JUST started happening yesterday... Any ideas?
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Content Control module has expired.
'The Content Control module has expired. Contact your system administration for further details.' One of our end-users is getting this error. Where can I check on Gravityzone why this is? Or should I check elsewhere?
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Bitdefender installs DCI VPN connection for mac and it's automatically connect. How to disable
Hello , Bitdefender installs DCI VPN connection for mac and it's automatically connect. I need to know what is it and how I could disable it. Can you help me to understand this problem ?
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List of historic devices from GravityZone
Undertaking an audit and looking for "missing machines" so any clue is useful. Is it possible to get a list of past devices from GravityZone so I can have an idea of when they went off grid and jog some memories ?
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Please remove our domain mlc.co.id from your blacklist asap
Hello, You have categorized our site as phishing. We have already proceeded with all the characteristics and we have no virus or phishing you can see here https://sitecheck.sucuri.net/results/mlc.co.id Can you please solve this asap?
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Website is suddenly blocked - Troubleshooting
Hello Bitdefender Community, i am new to this place because i am looking for a solution. I do host a few website-projects and recently i´ve made the discovery that one of these websites isn´t available for business customers because they are denied the access throught the bitdefender endpoint security. Right now the error…
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Customize Bitdefender Content Control Block Message
Hi, Any expert know how to customize Bitdefender Content Control Block Message? My Boss want to insert his own warning terms. 😕
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Two Factor Authentication not working anymore.
Hello, I am presently locked out of the https://gravityzone.bitdefender.com/ for my company. The Authenticator app displays nothing for Bitdefender when trying to login. How do I get back into my Gravityzone Console?
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What are requirements for network discovery for OS X?
Can't find any current documentation for OS X discovery, as well as other non-Windows devices. Anything out there?
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Current Operating System Not Supported - Please Update To The Latest Product Version
Where do I get the latest version? All I get in my BD Gravity Enterprise account under Install packages is a repair tool! That's not what I need! I need the latest BEST endpoint agent. I'm running Windows 11 24H2.
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[Email Security] How to "Notify Sender" with %MailFrom% ?
GravityZone - Email Security - Products - Email Security - Message Rules Experts, Given: There is a preset 'Selected Condition' for matching on Credit Card [numbers] either regex or keywords. Under a rule's "Selected Actions", one can "Notify Sender" that an outbound email has been quarantined. When configuring the "Notify…
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Como puedo revertir las acciones realizadas a través del analizador de riesgo.
Realice unas correcciones automaticas a traves del modulo de RISK Analizer, pero esto hizo que me dejara unas configuraciones de interenet explorer sin configuracion, como puedo revertir las acciones realizadas por el analizador de riesgo
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Whitelist on Android
How can I make Bitdefender Android ignore an app that is considered malware?