I need help authenticating to the Cloud API

chris55b

Hello,

I'm trying to authenticate to my Gravityzone Cloud API. I tried doing the using the Authentication header like "Basic TjhLendjcVZVeEFJMVJvUGk1anlGSlBrUGxrRGw5dkY6" (the token it's just an example) but i keep getting the following error:

{

    "id": 1,

    "jsonrpc": "2.0",

    "error": {

        "code": -32000,

        "message": "Server error",

        "data": {

            "details": "Invalid authorization header format."

        }

    }

}

Can anybody help me with this issue?

Gjoksi

Hello.

Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Andrei_S Enterprise

Hello @chris55b ,

Please reach out to our Enterprise Support Team and provide more details regarding:

• how exactly the API call looks like (without the API key and URL)
• where did you set the authorization

After we have these details we can better understand what is the root cause of the error that you are receiving.

You can reach us through the channel mentioned by @Flexx .

Kind Regards,