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I need help authenticating to the Cloud API

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chris55b
chris55b I need help authenticating to the Cloud API
in Enterprise Security

Hello,

I'm trying to authenticate to my Gravityzone Cloud API. I tried doing the using the Authentication header like "Basic TjhLendjcVZVeEFJMVJvUGk1anlGSlBrUGxrRGw5dkY6" (the token it's just an example) but i keep getting the following error:

{

    "id": 1,

    "jsonrpc": "2.0",

    "error": {

        "code": -32000,

        "message": "Server error",

        "data": {

            "details": "Invalid authorization header format."

        }

    }

}


Can anybody help me with this issue?

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Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue.

    Also, you can always contact the Bitdefender business support:

    https://www.bitdefender.com/business/support/en/71263-85158-contact.html

    Regards.

  • Andrei_S Enterprise
    Andrei_S Enterprise Business Support Manager BD Staff
    Options

    Hello @chris55b ,

    Please reach out to our Enterprise Support Team and provide more details regarding:

    • how exactly the API call looks like (without the API key and URL)
    • where did you set the authorization

    After we have these details we can better understand what is the root cause of the error that you are receiving.

    You can reach us through the channel mentioned by @Flexx .

    Kind Regards,

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