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Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
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How to install Bitdefender Mobile Security for Android
How to install Bitdefender Mobile Security for Android (full guide here) Bitdefender Mobile Security & Antivirus works on any device running Android 4.1 and up. In order to install the application, you can choose one of the methods described below. You can also watch the steps presented in the video below.
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How to install Bitdefender Mobile Security for iOS
How to install Bitdefender Mobile Security for iOS (full guide here) To install Bitdefender Mobile Security for iOS on your device, watch the video below or follow the steps listed in this article.
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App lock not working
This is a joke my app lock is not working again. I restart my phone and it works for 5 minutes or less. So much for secue security feeling
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Difference between free version and paid version of Bitdefender Mobile Security for Android
Can someone tell me the difference between Bitdefender mobile for Android free version and the paid version? Thank you.
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App lock ignores safe network
My app lock has worked for a long time. But yesterday it started locking apps and asking for the pin despite being at home with the same safe WiFi network. The WiFi symbol is greyed out on the app lock page, but if I click on it, it shows the home WiFi listed as active and safe. I haven't changed any WiFi settings on the…
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Facebook mobile
A question: In the latest update Facebook when I open a link on the mobile it opens in its own browser and no longer in the external link I have chosen. Is there protection in the mobile version of Bitdefender? Thank you! (I used Google translation)
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Confused about trial
Hi folks. I have had BD total security on my PC for several years and have three mobile phones and a tablet added. My last annual renewal was a couple of months ago. One of my phones has just alerted me that I only have two days left of my trial?! Not sure why that is as I presumed it was covered under my main account as…
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Malicius host blocked
When opening the Outlook app or using any browser to visit Microsoft.com, Bitdefender display a warning, 'malicious host blocked'. Different URLs everytime but all end with 'cloudapp.azure.com', i.e. "iris-de-prod-azsc-v2-frc.francecentral.cloudapp.azure com". Does anyone know what this is and can we do anything to resolve…
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Why won't App Anomaly stay on?
I have to "start" it every couple of days!
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App anomalies detection module
Helllo, I noticed that this module keeps turning off. Autopilot recommends that I turn it on. After I turn it on, it closes again (I don't know the period/moment when it happens) This situation occurs both on the phone (Samsung A52s) and on the tablet (Samsung A9+) Thank you
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Storage scan
Hi, I was wondering if there's any way to scan folders or specific files in the mobile version. I usually download a lot of files from my mobile so this option is mandatory for me. I'm paying for the premium version but can't find that option. Desktop version and everything else is good so far. Thanks in advance
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How do I add file/folder/app exclusions on the Android app? I've looked everywhere on the app.
I probably missed it somewhere but without the option, the program will be useless for me. Thanks for your help
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BD Mobile Security: App Anomaly Detection Suddenly Turned Off. Any Help?
Hello everyone :) I just wanted to inform you that the App Anomaly Detection feature in the BD Mobile Security App was found disabled on not just my phone but also my mother's for no reason after the latest update (roughly within the last one or two days). This was perceived as a rather unpleasant surprise by the both of…
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Can I stop VPN recommendations?
I love Bitdefender, but I don't want VPN. It keep nagging me to install bitdefender VPN quite a lot - several times a day. It is so annoying I am actually considering uninstalling it - and I paid for it. I do not want VPN, which means I do not enjoy being reminded to still get it, several times a day.
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Security settings on Android
Samsung, Android and Google have security software on my Galaxy s22 ultra. since I use bitdefender do I need to allow the security settings be enabled? It is by McAfee.
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Scan failed! Error code: - 302
This keeps coming up after I run a scan and I can't clear it. Any ideas on how to fix it. Bitdefender solution did not work (ie uninstall and reinstall) Thanks
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App lock not working
I've noticed that the App Lock feature in Bitdefender Mobile Security works for a period and then suddenly stops. Any advice on troubleshooting or resolving this issue?
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Web Protection Turns Off By Itself on my iPad Pro
I do not use the BD VPN but rather ExpressVPN (Many of the notes on this topic seem to use BD VPN). Nonetheless, I have frequently noticed when I scan the iPad Pro that web protection is turned off. How can I turn it on so it will stay on? Thanks very much, ervalleaks
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email has been banned.
Good afternoon. When I try to add my email the account privacy says my email has been banned. What can I do to fix this.
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Why does the report say I'm connected to 2 wifis
Hi hope someone can help me and my mum got are first report through and mine says I'm connected to 2 wifis but I'm only connected to 1 that my home wifi I haven't connected to another WiFi and on my mums phone says it connected to 7 wifis she only connected to her home wifi and her cameras she has out side
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Bitdefender central not sending notifications
Hi my bitdefender central isn't sending me notification and does it scan for my location by it self because I seen my location pop up next to wifi signal so I opened up central and it said location scanned 1min ago but I didn't scan for my location Samsung s23 ultra Android 14
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Total Security with 5 devices
I purchased Total Security with 5 devices, do I still need to purchase the mobile security? Or can I use one of the TS devices for the mobile?
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Why did I get a notification from bitdefender saying it doesn't support this Web browser
Hi I've had bitdefender for a few weeks now and the Web protection says it doesn't support this Web browser but I've only been using 2 chrome but I haven't really used that I use edge more but I didn't open it up at all I only opened up es file explorer up anyone know why it said that and it turned it off I had to turn it…
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Found Modified Firmware on device, unble to factory reset
Is this a fixable issue? None of the settings are my own. Help
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Will Premium Security on IOS Devices function regardless of the location of the device?
I have currently 8 IOS devices "Protected" on my Bitdefender Premium Subscription. One of those devices doesn't even have Bitdefender installed since I erased it, removed it from my Apple ID, and gave it to a relative and she put it on her Apple ID. On my Bigdefender list of devices, I renamed the device and created a…
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Why does anomaly scan always shut off after i have turned it on
Anomaly scan continues to always shut off after i turn the feature on. And does it all the time without fail. Can someone please advise on how to resolve issue. Its driving me mad i tell you, just mad! Thanks in advance for any support given, stay Blessed!
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Why does VPN shut off when activating Webb Browsing Protection on my I phone?
Iphone
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I just deactivated Bitdefender from my Galaxy Note 9 it is blocking my home wifi from connecting
I just deactivated Bitdefender from my Galaxy Note 9 because as of yesterday it was blocking me from connecting to my home wifi even after I set my home wifi as a "trusted" network. Anybody know why? It worked for the past month now it cant get and hold the IP Address?
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Bloqueio de app parou de funcionar
O bloqueio de aplicativos parou de funcionar.. não pede mais a digital para liberar o acesso? Faz uns 7 dias que não funciona mais ! Nas configurações está tudo ok !
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Android phone, camera takes 10 seconds before video starts recording
After installing BD on my Samsung S8+ , instead of the video recording like it use to when i press the button it takes 10 seconds. when i look at the recorded video that 10 seconds is like I still picture. I also did a factory wipe of my phone prior to installing BD. So to be fare not sure if it was the wipe or the BD.
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Locked apps turn unblocked if Bitdefender is uninstalled from my Android?
I am worried about my Android Phone being stolen. In the case it is stolen and it's unlocked at the same time, I have locked with bitdefender some critical apps or apps having my personal information. I am wondering if in that case, someone uninstalls Bitdefender, my locked apps become unlocked afterwards?.
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Mobile Exclusions PLEASE!!
I'm getting numerous emails being identified as SPAM. One such is coming from HARO containing a link to connectively.us their new site. I get a notification every 3 to 10 minutes which is driving me MAD!!!! PLEASE HELP CUSTOMERS RESOLVE THIS - EXCLUSIONS would be a major leap forward