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Announcement: Missing Scan Feature in Bitdefender Mobile Security for iOS
Hello everyone, We are aware that the Scan feature in Bitdefender Mobile Security for iOS (iPhone) has recently gone missing for users. This issue has been reported by users and acknowledged by Bitdefender Support. ✅ Current Status: The Bitdefender development team is aware of the issue and is actively working on a fix. It…
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Bitdefender Mobile Free does not start automatically in ZTE smartphone (Android)
Hi @agozob, i had Bitdefender Mobile Free installed on a phone ZTE of a friend of mine. It installed correctly and works correctly. The status icon appears next to the clock, so it indicates that it is active. However, after rebooting or turning off/on Bitdefender Mobile Free does not start automatically and in fact the…
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Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
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How to install Bitdefender Mobile Security for iOS
How to install Bitdefender Mobile Security for iOS (full guide here) To install Bitdefender Mobile Security for iOS on your device, watch the video below or follow the steps listed in this article.
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How to install Bitdefender Mobile Security for Android
How to install Bitdefender Mobile Security for Android (full guide here) Bitdefender Mobile Security & Antivirus works on any device running Android 4.1 and up. In order to install the application, you can choose one of the methods described below. You can also watch the steps presented in the video below.
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UK HSBC App Incompatbility
I am unable to use the HSBC banking app due to Bitdefender. How do I exclude this app from Bitdefender? The particular issue is that I do not use the Google play store, and the HSBC app does not like Bitdefender because of this.
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Bitdefender Android Scheduled Scans?
I see that most of the scans in the last week since downloading and installing Bitdefender from the Google Play Store, have been manual scans. Am I'm missing something or is there a setting for Scheduled Scans on my Android Smartphone?
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L'accès de Bitdefender à certaines données de votre compte Google
J'ai reçu un mail indiquant L'accès de Bitdefender à certaines données de votre compte Google va expirer Je voulais savoir quoi faire et comment. Est-ce un mail phishing? Merci pour votre aide.
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caller ID
Hello everyone. dose anyone know how to enable caller id on Motorola hyper one phone version 11. the power was turned off in my building for 5 hours which also shut my internet off .which is back on but my web protection kept turning off so I called Bitdefender customer support and I got a message saying my caller ID is…
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My Android phone & MS Office laptop are hacked daily
My android phone is hacked daily. Controlling my Windows laptop & android phone with BD, TV, and other appliances. The key board is reset regularly eg teh @ is changed to " and others. So when signing in and emails are prevented as at the start you do not know the keyboard keys have been changed. Tehese random changes…
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Help Needed - Calls from Hidden Numbers Blocked Even When Call Blocking is Off
Hello Bitdefender Community,I am experiencing a problem with Bitdefender Mobile Security on my Android phone. Although I have turned off the main Call Blocking feature, Bitdefender still blocks calls from hidden numbers. This is causing me to miss important calls from hidden or private numbers, including calls from a…
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How to stop notification in notification bar.
Hello my friends, I'm getting this notification regularly again (see attachment). I find it very annoying! Can someone tell me how to disable this notification? I don't plan on enabling this feature, so I don't want to receive any more notifications. Thanks in advance.
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Mobile Web browser and optimization
I have no phone setting optimization to set Bitdefender to stay on or turn back on to keep Web Protection on.
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Bitdefender Mobile Spam Call & SMS Protection
Hi Bitdefender Community, I have a question about Bitdefender Mobile Security’s spam call and SMS protection features. I understand that Bitdefender uses cloud-based technology with real-time updates for detecting and blocking spam calls and messages. However, I’m curious: how effectively does Bitdefender prevent spam…
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Call unblocking issue
Due to performance issues, I specifically turned off call blocking on an android device that cannot receive calls. Now getting a recurring notification to turn call blocking back on. How can I stop this recurring notification?
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Internet connection instable with Web Protection
Hi, when Web Protection is enabled on my iPhone (15 Pro) my Internet connection is lost every now and then. At least a few times a day. I did my research and found more people with this issue. Yet no fix but completely disabling Web protection. I even tried completely removing and reinstalling the app. Nothing works. So…
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Web Protection
So web protection access means total controle over my handy. Meaning you can read all my messages, putting in my security/ access codes to bank accounts and so on. You can even do things in my name! So virtually Bitdefender is a kind of key logger in order to keep it safe? I'm not sure I could feel comfortable with that.
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Bitdefender needs the Internet (5G)?
Hello, I was reading up on my mobile security. It said Bitdefender needs an Internet connection. What about if I'm not inside and I'm using 5G that gets the Internet just fine. Will Bitdefender work with 5G Cell Phone Service does anybody know? Respectfully, SAC BV
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Secure pass issues on samsung tab
Hi. I am a new user to Android and require a small bit of help please. I am using Securepass across all of my devices. When trying to login on Chrome, every now and then it will popup with an option to search SP, however when I open SP up the login details will not update on the webpage. I then have to open up SP…
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What do you think for introducing new feature in BMS to disabling call/sms forwarding.
In countries like India, several scams have been surfaced since last year regarding call forwarding and SMS forwarding, where users are specifically targeted with SMS/Link/WhatsApp messages which have particular number pattern (different for all telecom network provider) like *401 * <call forwarding number>, *21*<call…
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BMS For Android: Call Blocking Recognizes Legitimate Telephone Calls As Suspicious/Unwanted Calls
Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 15 With Latest Android Updates Installed One UI 7.0 Android Security Patch Level July 1, 2025 Google Play System Update July 1, 2025 BD Mobile Security 3.3.276.2517 Since yesterday, the Call Blocking feature started to recognize legitimate telephone calls as…
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O Bitdefender ajuda a detectar se meu celular está sendo usado/controlado por outro indivíduo?
Estou desconfiado que meu celular está sendo usado para spam ou alguma outra coisa, queria saber se o Bitdefender oferece também esse tipo de serviço.
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App
Beste Defender sinds eeuwige gebruik ik de App Gspace ook voordat ik op uw Bitdefender over stapte maar sinds gisteren wordt door jullie tegen gehouden en daar ik deze App nodig heb omdat 'Google' niet werkt op Smartphone, hopende dat u mij hulp kunt bieden. In afwachting met vriendelijke groet, uw gebruiker
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BD scanning unknown apps/hidden app updates?
Im getting the brief notification that BD scanned updates to hidden/unknown apps. They are showing as clean in the pop up message however, tonight it scanned an update to "storage" twice. In reviewing the app scan logs they are nowhere to be found? S21+/Android 15
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Android App Lock fails to hide screen
On my Samsung Android phone, I do this... Add App XYZ to App Lock (AL) list Turn Off WiFi Select App XYZ See AL ask for pin Tap the 'o' from " o ¥ at bottom of screen View 'reduced' image of App XYZ in all its glory. Clearly App Lock has NOT prevented me seeing the 'locked' App. This might be a secure messaging app like…
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Bitdefender logout on Android mobile
I am using Bitdefender Total Security installed across my computers/mobiles. Recently experienced a situation where Bitdefender was logged out automatically, between 24 and 36 hours. Tried different things, 1) cleaning Chrome cache, all the same, but after disabling Chrome on the Android, the situation has been stable,…
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How do I locate by Bit-Defended Mobile device from my Laptop?
I've installed BitDefender Plus on my PC, Mobile & Laptop and I'm loving it, I ran the "Locate device" feature of the mobile app and a map appeared showing the location of my mobile, I've just tried again now and the tab turns green, a location-pin revolves, but that's it, Am I supposed to see a map afterwards again? - but…
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Can I activate web protection?
I have the latest iOS build and recently within the last few days I cannot activate web protection. VPN is off please provide guidance. This is the same issue I had about a month ago.
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Ignore Threat Detection - Android
Just trying out BD on my mobile, did a scan and found some software that it has flagged as a threat. It is not. How do I get BD to ignore this, when I used norton it had a button that you clicked to ignore but I can't locate anything like that for BD. Any help would be great. TIA.
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Tecno Spark Pro 30 recebendo ligações de “blocos/scam calls” — mais alguém?
Oi pessoal, Comprei recentemente um Tecno Spark Pro 30 e estou enfrentando um problema estranho: estou recebendo várias ligações de spam/scam (números aleatórios, muitas vezes internacionais ou com prefixos estranhos). Isso tem acontecido quase todos os dias e já está ficando bem chato. Alguém que também usa o Spark Pro 30…
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should I look this up
Someone hacked my phone and my router and created a virtual LAN network containing 255 IP addresses and a plethora of virtual tunnels. They also opened every port between port 22 and 10000. They have been accessing my devices and leaving tracks and I'm wondering if I should follow those tracks because I don't want to open…
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Vivaldi web protection
It seems like web protection is not suported for Vivaldi in Android, eventhough it's a very trustworthy browser. Is there a plan to add it to the list? This might make me give up on Bitdefender.
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Do iPhones work as well as Android phones with the Bitdefender Mobile Security app
We have an android tablet and 3 android cell phones (Samsung Galaxy, various models). They all work great with the Bitdefender Mobile Security app. But 5 years ago, when we first switched to Bitdefender, my wife had an iPhone which did not work as well with Bitdefender. She is ready to purchase a new phone, and is weighing…
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Web protection capabilities in android
Does Bitdefender web protection in android, safeguard/inspect and block malicious internet traffic from all apps on device except non supported web browsers?
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Roblox Android Device
I'm racking my brain on how to resolve this. On my son's device I installed parental controls and I even added the exceptions as seen in the attached image. After a reboot if I immediately try to go into Roblox it works but after about 5-10 mins it will not longer work and have the error "Connection Error: Unable to…