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How to install Bitdefender Mobile Security for iOS
How to install Bitdefender Mobile Security for iOS (full guide here) To install Bitdefender Mobile Security for iOS on your device, watch the video below or follow the steps listed in this article.
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Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
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How to install Bitdefender Mobile Security for Android
How to install Bitdefender Mobile Security for Android (full guide here) Bitdefender Mobile Security & Antivirus works on any device running Android 4.1 and up. In order to install the application, you can choose one of the methods described below. You can also watch the steps presented in the video below.
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Instable wifi connection keeps dropping
Hi since I got BD Mobile security installed my wifi connection keeps falling out multiple times a day. Keeps connected to WiFi but no Internet. Solution is to disconnect WiFi en reconnect. I think it has to do with Web protection, when enabled (what I want oc) I see the Web protection VPN gets connected. I don't use the BD…
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I Forgot My App Lock Pin. How Do I Reset It?
I seem to have forgotten my App Lock PIN and I need to reset it. However, when I click the "I forgot my PIN" link in the app, I am simply routed back to the general Bitdefender Central homepage (so much for being user friendly), and I cannot figure out where I need to go on Bitdefender Central to change my App Lock PIN. I…
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Does iOS Web Protection & ExpressVPN
Do iOS Web Protection and ExpressVPN have the same conflicts as Web Protection and Bitdefender VPN?
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How can I tell if mobile AV is on?
The last mobile AV program I used always had a icon showing me it was active and protecting. With Bitdefender this is not the case? How can I tell if it's on and protecting? Do I always need to be signed in to my Bitdefender account for the protection to be active??? If I sign out protection is still on??? Sorry, but this…
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Anti-theft Remote Wipe Does Not Delete Memory Card Data
I really liked this application. But the only problem I have noticed till now is that Bitdefender Mobile & Antivirus - Anti-Theft remote wipe does not delete or format memory card data. It only factory resets phone memory. Then what's the use of this application? what if my mobile is lost or stolen and have important data…
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no alerts / blocking suspicious websites
I tried access few urls for testing the web protection function of mobile security ios app. but no alert / blocking happens. I tested safari, tested chrome. tested site tested site . not blocking me from download the suspicious files at all. please help me. my job need access a lot of links regularly, and some links might…
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SMS Links not scanned - Mobile
I did some testing on my Android mobile phone which has the latest OS and application software updates. Links in Whatsapp, Emails, etc are being scanned, however, links in SMS text messages are not. I confirmed this by watching the 'Scam Alert' page while testing. The 'Links scanned in texts, notifications, etc…..' did not…
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Web Protection - iOS Logs
Hi all iOS mobile security is a great tool and with the web protection as shown below helps keep you safe. I have this on my daughter’s iPhone. Q. Is there a way to see exactly what she has been viewing rather than a brief category only pie chart. Can I view like a 7 day log? If so how? Thanks in advance
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Same issue not able to connect to web protection
I am not computer savvy and need help with this.
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Web protection - unable to connect
Has anyone experienced this error when trying to activate Web protection on iPhone?
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Mobile security normal range of scanned connections
the app is reporting thousands of connections checked every day since I installed the app. This amount seems incredibly high for what I am actually doing. There is also a category with negative connections which makes zero sense to me and I cannot get information regarding what’s in the categories. Anyone have insight for…
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is malware trying to attack my phone?
I have some blocked connections that have shown up on my iPhone. These are urls I have never seen - I presume they are trying to connect to me and web protection says it's malware. This doesn't feel good. How are they connecting to me and does it mean I am susceptible if web protection is off? Do I need to change my IP…
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How do I unlock my android?
I recently created finger print access, I was not awarw that after 72 hours, I have to open mt phone using a password. I have been asked for a Bitdefender Password which I do not have. I am not now able to use my phone.
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Risk alert does not make sense relating to supposed app install.
I have Bitdefender for Android installed and for the past two days the dashboard has alerted me to an app that has supposedly been installed that represents a risk. However, I have not installed any apps in that period. I run the scan and when it finishes it says it needs to scan again. Once the scans are completed it says…
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Web Protection - VPN DNS checker, data policy
Hi I have BD total security and have just added it to 4 family iOS mobiles. My query is this: I have noticed its created a VPN Profile that connects on demand to a BD dns web server to check my browsing live whist using. Just what can BD see? Is there any data issues with this type of filter? My wife is already saying ….…
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Uninstall Bit Defender Mobile Security Premium - Can't View Pin Online
Hi, I recently wanted to remove Bitdefender from my Android 4.2.2 Smartphone. I am facing the problem that it doesn't accept my PIN so I cannot remove its administrator priviliges. I wanted to view the PIN on my.bitdefender.com, but the button is grey so I cannot click on it. Besides this, there is another very important…
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Android 16 One UI 6.1 BD Mobile Security Web Protection Keeps Turning Off
Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI 6.1 Android Security Patch Level February 1, 2025 Google Play System Update January 1, 2025 BD Mobile Security 3.3.258.2486 Today i noticed that Web Protection keeps turning off by itself. On the dashboard of the app, i click on TURN ON, next i click…
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Premium VPN vs Web protection
i have purchased Bitdefender ultimate but i can’t use Web protection and VPN premium in the same time on my IOS device If i activate VPN premium, web protection disables and vise versa.
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Malewaredumps
I recently got a notification that one of my emails was associated with Malewaredumps from bitdefender, I’ve tried searching online with no luck, can find plenty info on collection1 etc. does anyone have any more info?
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Anyone else with problems connecting an iPhone 16plus to Web protection after upgrade to iOS 18.3.1?
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Strange extension/object " _.!%#@$ " seen during a scan with Bit defender Mobile.. what could be?
What is that?
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Bitdefender Mobile Security for Android -- only?
I just started using Bitdefender Mobile Security for Android on my Android phones and tablets. But I was wondering... I also have Android apps installed on devices that are not Android devices -- an Amazon Fire tablet and a Chromebook. Is it worth installing Bitdefender on those devices as well, to protect those apps? Is…
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Wifi calling not automatically starting
Google Pixel 7 Pro, Android 15 (but happened since 12) I've searched to see if this topic has been covered, couldn't see, and apologise if it has. Quite often, wifi calling won't automatically initiate, and I have to turn aeroplane mode on then off (or reboot) to get it started. Not the heaviest user, so don't really…
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Android APK without googleplay
Can you purchase Bit Defender and install onto an android device without using googleplay. I have numerous devices which are going to be pre-setup in a kiosk mode without being assigned or logged into a googleplay account. I wish to manage these and remote update from a centralised system i.e. Bitdefender central, but need…
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App Lock won't allow me to lock Bitdefender App itself with Biometrics
The App Lock looks good, but I cannot use it to protect the Bitdefender App itself (it's not listed to select). Therefore if someone were to snatch the phone when it was unlocked, all they would have to do is fire up Bitdefender, go into App Lock and disable it for all of the Apps. Am I missing something or is there a way…
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On iOS, Spotify covertly uses location with no option to disable
Hi, I am attaching some screenshots about behaviour that seems, to say, plain wrong, on iOS. Why does Spotify (Legal entity in Luxembourg, Sweden) feel entitled to hijack my phone's location settings? Note: I am a Romanian national, but using Bitdefender inside EU / European Single Market Area (EEA). I mean, there are…
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I forgot my App Pin
I wrote do an my App Pin but its not working. When I click FORGOT PIN it goes back to the Dashboard. I am so upset as others have had this same issue so why hasn't Support fixed it. Thank God that I have a second phone. Suggestion's
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PIN on a droid phone
I have 2 Samsung Galaxy S8+'s. The first phone was my main phone. I had a second S8+ for a backup incase my original phone broke. So my original phone is starting to act flakey so i am switching over to my 2nd phone. switched over the sim card. before I switched over the sim card I uninstalled Bitdefender using the PIN I…
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Forgot My Pin
I forgot my pin number and i cannot unlock my phone. What should i do to unlock my phone?
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Bitdefender mobile app on android not generating weekly reports
Hi everyone, I want to inform the community about an ongoing issue with the bitdefender mobile app on android. Since December 2023 it is no longer generating any weekly reports, it just shows on top that weekly reports date but no report is generated, the apps malware scanner counter is at 0 even when apps where scanned…