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Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
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How to install Bitdefender Mobile Security for Android
How to install Bitdefender Mobile Security for Android (full guide here) Bitdefender Mobile Security & Antivirus works on any device running Android 4.1 and up. In order to install the application, you can choose one of the methods described below. You can also watch the steps presented in the video below.
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How to install Bitdefender Mobile Security for iOS
How to install Bitdefender Mobile Security for iOS (full guide here) To install Bitdefender Mobile Security for iOS on your device, watch the video below or follow the steps listed in this article.
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Your phone is constantly sending data from a site
Please help me if your phone is constantly sending data to a site and doing it regularly to the site I couldn't figure it out.
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Are There Any Upcoming UI Updates for Bitdefender Antivirus on Android?
I want to know if there are any upcoming updates or planned UI changes for the Bitdefender Antivirus Android version. Are there any redesigns upcoming next year? (2025)
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Will Premium Security on IOS Devices function regardless of the location of the device?
I have currently 8 IOS devices "Protected" on my Bitdefender Premium Subscription. One of those devices doesn't even have Bitdefender installed since I erased it, removed it from my Apple ID, and gave it to a relative and she put it on her Apple ID. On my Bigdefender list of devices, I renamed the device and created a…
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Bitdefender Notifications
Hey Community, I currently have bitdefender mobile security..Almost daily, I get numerous notifications stating there is a "Configuration Issue" on one of my devices. When I tap on report or issue it tells me nothing, so I don't know if this is something I need to look into. If I had some way of knowing any details and how…
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app lock not showing all apps
My bitdefender is not showing all my apps installed when trying to lock apps ive tried clearing cache and reinstalling the app
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Phone protection clean up.
Over the years I have gotten new phones, iPads, and computers. Now when I look at the list of devices protected it's kind of a mess. The names of the devices are not unique and its pretty confusing. I have new devices, but have kept the older one and use them not infrequently. What's the best way to clean up this mess?…
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Bitdefender accessibility turning off
I imagine this issue has been asked before, but I'm having an aggravating problem with Bitdefender on my Android phone. If I check the Accessibility section on my phone, Bitdefender is turned off. I've read this can be caused by battery optimization - the instructions I've found say to turn off battery optimization.…
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Can I stop VPN recommendations?
I love Bitdefender, but I don't want VPN. It keep nagging me to install bitdefender VPN quite a lot - several times a day. It is so annoying I am actually considering uninstalling it - and I paid for it. I do not want VPN, which means I do not enjoy being reminded to still get it, several times a day.
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Bitdefender for Android and Google Phone Transfer
This isn't a problem, it's more of a community service comment. So I got a new phone for Christmas (yay!) and used Google's system for transferring settings and apps from one Pixel to another. Since Bitdefender was on the old phone, it auto-installed Bitdefender on the new phone. That was actually kind of impressive. The…
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Why does WEB protection keep turning off on my iPhones?
Web protection keeps turning off my on iPhones. I have Bitdefender & VPN running at the same time. Is VPN causing the WEB protection to turn off?
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How to stop my subscription to Mobile Security and automatic renewal?
I have read many posts and also contacted the helpdesk with many mails but they don't seem to understand my problem. (I get a link to contact with 2Checkout, from whom I only get two old subscriptions). I can't find where I can stop the automatic renewal of my subscription to Mobile Security. In fact I want to stop the…
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Temporary sim card
I am traveling in foreign country and tried to insert temporary Sim card. Activation was blocked. Is that a bitdefender issue?
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Problem with VPN and Web Protection on IOS
When VPN is activated it turns off web protection, if I activate web protection it turns off VPN on my iPhone 13. I cant find any info to fix this?
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App Lock won't allow me to lock Bitdefender App itself with Biometrics
The App Lock looks good, but I cannot use it to protect the Bitdefender App itself (it's not listed to select). Therefore if someone were to snatch the phone when it was unlocked, all they would have to do is fire up Bitdefender, go into App Lock and disable it for all of the Apps. Am I missing something or is there a way…
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Can't open Bitdefender on iPhone 5
I'm trying to install on my mom's ancient iPhone 5, but I can't get the website to open. Other websites open fine, just this for some reason. I've cleared history, powered down and restarted, tried on Safari & Google, checked all the settings. I'm at my wit's end and don't know what else it could be.
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Bitdefender Scanner App Alert wirhout having installed a new app
Hi, Does anyone have the same issue? My Mobile Security says on a daily basis, that there is a new app installed which is not safe, even though I did not install a new app. I get every day this push notification Someone knows why this happens or how to get rid of this? Thanks
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There is no such permission calender in settings for scam alert
title, how to fix that? Maybe its malware or just a bug? ios 18 official release, bdm version 7.4.1
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Mobile security still locked after paying for a new subscription
I re-installed mobile security after it expired and taking a break and it's locked. So I followed the link and paid for a new subscription, but it's still locked? What do I need to do? Thanks.
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Pin Numbers Are Highlighted After Pressing . . . .
I activated Bitdefender's App Lock feature and found that when I press a number, the background turns sky blue and the number displays on the screen. I activated the malware feature, and the message currently reads, “You Are Safe!” Why are the numbers highlighted and displayed after being pressed?
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Installation
I bought a Total Security subscription. I installed it on my laptop ok but whenever I try to install it on my android mobile I end up in googleplaystore bring asked to buy a subscription. I've tried to install via central, playstore and QI code. None work. secondly when I access central on my andoid it tells me both my…
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OnePlus Nord 2 Android 11 Web Protection turned off notifications
OxygenOS Version 11.3 I keep getting a random popup message that Web Protection safety has been turned off. When I go look at Web Protection in-app, it says Web Protection is on. When I go to Central it tells me I need to fix my phone. I went through the routine of making sure I added all the permissions. I uninstalled it…
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My Bitdefender did not catch and protect my android tablet against Mcafee alerts pop ups...why?
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Bitdefender mobile for android not generating the weekly reports issue
Hi everyone, For several months now the bitdefender mobile app for android is not generating any weekly reports. I have a ticket with support about this issue and they have already tried several fixes over the last few months with one time about 2 months ago it did generate a report one time but is was an incomplete…
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Bitdefender Mobile Security OR Bitdefender Ultimate Security?
I have had Bitdefender Mobile Security on my Android phone for some time. Recently, I gave Norton 360 the boot on my Windows laptop and installed Bitdefender Ultimate Security. I have noted that this allows me to secure up to five devices. Should I now uninstall Bitdefender Mobile Security from my phone and replace it with…
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Bitdefender App Allowing Google to Collect Tracking Data?
Why is the Bitdefender Android app allowing Google to collect information and data about us and our phones from its app? According to the DuckDuckGo App Tracking Protection feature, the Bitdefender app has allowed Google to make 48 tracking attempts on my phone in the last hour, ranging from my device brand and GPS…
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How to enable AI Voice on Huawei
Hi, After installation on mobile (huawei p60 pro), Bitdefender starts to block microphone while trying to use AI Voice. I see that phone 'hear' me, but do not recognize commands. That is also reason i cannot use AI Voice on my Watch (Huawei Watch GT5 pro). How to fix it?
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In reports under apps scanned it says 0 and web protection 0
Need assistance
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This product is not available for this platform message Android
I have a Total Security subscription which includes Windows, Mac, Android and iOS. I had Bitdefender installed on my old Android tablet a Lenovo M10 and I've recently purchased a new Android tablet a Lenovo P12 but when I try to download it from my Bitdefender Central account I get the message This product is not available…
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Web protection is turning off randomly.
As you saw in the title, my web protection is turning off every time I turn off my phone and sometimes when I’m on. Can someone please explain. I am a bit worried.
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Manual scans that repeat twice
Hi @agozob and @Alexandru_BD, i noticed that in the latest version of BMS after performing a manual scan, two or more manual scans are automatically performed after a few minutes. Is this normal or is it a bug? Below are the data from my smartphone Realme 8 5G with Android 13: