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Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
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Bitdefender Mobile Free does not start automatically in ZTE smartphone (Android)
Hi @agozob, i had Bitdefender Mobile Free installed on a phone ZTE of a friend of mine. It installed correctly and works correctly. The status icon appears next to the clock, so it indicates that it is active. However, after rebooting or turning off/on Bitdefender Mobile Free does not start automatically and in fact the…
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How to install Bitdefender Mobile Security for iOS
How to install Bitdefender Mobile Security for iOS (full guide here) To install Bitdefender Mobile Security for iOS on your device, watch the video below or follow the steps listed in this article.
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How to install Bitdefender Mobile Security for Android
How to install Bitdefender Mobile Security for Android (full guide here) Bitdefender Mobile Security & Antivirus works on any device running Android 4.1 and up. In order to install the application, you can choose one of the methods described below. You can also watch the steps presented in the video below.
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Samsung Smart blocks spam calls, but I don't see Bitdefender blocking?
Do I need to turn off Samsung Smart Phone somehow. I was hoping to see Bitdefender out preforming Samsung. I'm using a Samsung Galaxy S10e, SM-G970F/DS . I get at least two spam calls a day, I can't even answer my phone unless they are known. I see in BD it asks me to add a spam call to a list. Really? I should copy a…
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Bitdefender New Call Protection Feature for Android!
Hi @agozob, I asked the support team a question, and you can also see their response in the images attached. I have already replied to them again, but I would like to hear your thoughts as well. What I find difficult to understand is the support statement that Bitdefender utilizes its proprietary technologies and…
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[Help] Web Protection not working on links from Outlook app
Hello dear Bitdefender Community and Team, 👋 I hope you’re all doing great. I’ve been using Bitdefender Mobile Security on Android, and everything is working perfectly — including Web Protection, which is active and fully enabled (with all required permissions granted, as shown in the screenshot below). However, I’ve…
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Please Help: Forgot PIN, and locked out of Android 15
I am using a Pixel 8 that runs Android 15. I am locked out of my device, as I can not remember my Bitdefender PIN. I am repeatedly informed I have the wrong PIN, and then the message "Bitdefender Security" appears on screen. I am then locked out for incrementally longer periods of time (measured in seconds) — ranging so…
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Scan results incorrect
Why do scan results always indicate I am not connected to WiFi even tho I am?
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Digital Identity Protection
Hello all, On the dashboard of Bitdefender Central (Digital Identity Protection) i read that there are 5 data breaches. But on my mobile device nothing is mentioned… How come? Now, what's going on?
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Bitdefender Just Got Smarter – Call Blocking Now on Android!
Hello Bitdefender Community 👋, I just spotted something new in the Bitdefender Mobile Security app for Android — a Call Blocking feature! 🆕 Yes, this seems to be a fresh update — and I haven’t seen it mentioned before here in the forum, so I wanted to share it with you all. 📵 What it does: •Blocks scam calls automatically.…
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How to fix my VPN from turning off by itself? In the last hour it has turned off about 6 or 7 times!
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Account problem
hello I have a subscription that covers 3 devices. My personal account site shows that I have 2 devices istalled, this is correct and I'm logged in to these 2 devices. But when I try to login on a third device it automatically get a free subscription instead of the paid version. Could you please contact me in the mailbox…
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Problem with malwarescanner
I have a problem on android. The mailwarescanner states that i have to perform a scan to check the security on a new installed app (don't know). When i start the scan it does not finish the scan but stops halfway. It then says that my system is at risk and i have to complete a scan. Strange loop. Does anyone know what to…
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Bitdefender Mobile Security for Android -- only?
I just started using Bitdefender Mobile Security for Android on my Android phones and tablets. But I was wondering... I also have Android apps installed on devices that are not Android devices -- an Amazon Fire tablet and a Chromebook. Is it worth installing Bitdefender on those devices as well, to protect those apps? Is…
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Notification "B" in BMS.
Hi, This morning I noticed that on my Realme 8 5G smartphone the "B" notification from Bitdefender Mobile Security appeared. Until yesterday, even though BMS was active and working, this notification never appeared while using the phone. I don't know what could have happened because the BMS version is always v.…
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scam alert false positives
i started a discussion about scam alert false positives. i provided some examples of said false alerts. the discussion was deleted. possibly because i offered the examples about the false positives. so. how do i explain the problem without being able to explain the problem? also. i have now been flagged for "spam" because…
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Infinix note 50 pro
bitdefender total security's icon turns off and on again and again, also the app stop working and need to be fixed insane. it defender is admin of the cell ph, any way to fix that?
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URL blocked
Hi, I have an app on my android phone Samsung S25 that is connecting to an URL. The app isn't working and unable to connect. I don't get a notification from bitdefender. How can i whitelist the app to check if this is the issue? When i use the same app on my laptop with the same URL on the same WiFi it does work. On my…
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SMS filtering on iOS devices
Hello 🙋🏻♀️ I've found the tutorial on the website about how to activate the SMS filtering. On my device (an iPhone 13) I only have the choice to turn on or off the "unknown and spam", there exists no possibility to choose either Mobile Security or None, as showed in the tutorial's next picture. Does anyone know if this…
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Wrong camera
It seems to me that when the anti-theft function on my Android ‘phone takes a photo it is using the rear-facing camera. Could this be the case and in which case how can I correct it? Thank you.
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My face is not being recognized and I am left with a screen that say bitdefender on the bottom
I definitely have lost weight but now facial recognition does not work on my samsung phone. All it says it bitdefender at the bottom. After waiting a while I was able to use the finger print but now I want to change the picture and do not see where the settings are to change it.
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I don't understand how much you can trust this antivirus? I seem to have found 3 viruses.
I don't understand how much you can trust this antivirus? I seem to have found 3 viruses, but I can't remove these viruses in any way, even the paid version. It turns out that it is an absolutely painless program, I am very disappointed that Bitdefender cannot remove or find viruses like these viruses. they write that…
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overlay mode?
When I try to access a particular banking app I am prevented from doing so with a message saying: "it appears that the application Bitdefender Security is running on your device in overlay mode. Please disable." I need that app and would like to know how I can work around this issue.
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Anyone else with problems connecting an iPhone 16plus to Web protection after upgrade to iOS 18.3.1?
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Android 12 Moto g22 Web Protection (not)
Web Protection will not stay on. I turn it on in the app but if I move away from the app and then back again it has turned itself off. This seems to be a (very) ongoing issue as there are many posts on the subject of inactive web protection. I have tried the fixes I've found suggested, the app has unrestricted battery…
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Regarding remote erase function for Android
I just joined and searched before asking this question (i promise): Central is showing ant theft is correctly setup, with all permissions granted on mobile… Will remote erase work WITHOUT location function being active On Android phone? (Assuming device was not in flight mode and provider 4g turned on).
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App lock not working
I've noticed that the App Lock feature in Bitdefender Mobile Security works for a period and then suddenly stops. Any advice on troubleshooting or resolving this issue?
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Does app anomaly detection detect malicious urls
Since web protection feature in Android blocks known malicious urls in supported web browsers only, does Bitdefender in Android do anything about it if a non web browser app tries to access a malicious url internally? Does the app anomaly detection feature detect this and block the app?
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App Anomaly 7 Scans in a week
Hi, as the app unfortunately can't tell you what's triggering the apps anomaly scans I just wanted to ask if this was normal behaviour, as it has me a little worried, regular scans come back that the device is clean and I've gone through most app permissions and special accesses to revoke those that aren't used or…
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Persistent Chrome redirect to Bing.com
I've tried everything to stop Chrome from redirecting to Bing.com, but it keeps coming back. Chrome is my default for my S24 ultra. I've cleared the cache and data, uninstalled and reinstalled, and run 3 different anti-virus provider scans, Bitdefender, McKaffee, AVG. None of them found anything on the scans. How can I…
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Another question about resetting my PIN
Thanks for all your replies and help but I don't have a secure pass and I never did. I just had the app and in the app you have the option to use the feature app lock that locks some of your apps and when you lock your apps you were asked to put in a PIN number or to choose a PIN number rather and that's the pin number I…
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App Lock Keeps Turning Off
I've found that the only way that I can keep App Lock working reliably on my Android phone is by turning off battery optimization for Bitdefender Mobile. If I don't do this then I have to reboot the phone, after which App Lock will work for a short while and then quietly quit. By "quit" I mean that no apps are locked. I…
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I am using bitdefender Mobile Security in my Android mobile and app lock not working?
My mobile app lock is not properly working. I have set all app on app lock in bitdefender setting with biometric lock and also add as admin in permission setting. Sometimes it ask for security pin and some time it wouldn't ask. Please reply for my query.