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Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
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Bitdefender Mobile Free does not start automatically in ZTE smartphone (Android)
Hi @agozob, i had Bitdefender Mobile Free installed on a phone ZTE of a friend of mine. It installed correctly and works correctly. The status icon appears next to the clock, so it indicates that it is active. However, after rebooting or turning off/on Bitdefender Mobile Free does not start automatically and in fact the…
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How to install Bitdefender Mobile Security for iOS
How to install Bitdefender Mobile Security for iOS (full guide here) To install Bitdefender Mobile Security for iOS on your device, watch the video below or follow the steps listed in this article.
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How to install Bitdefender Mobile Security for Android
How to install Bitdefender Mobile Security for Android (full guide here) Bitdefender Mobile Security & Antivirus works on any device running Android 4.1 and up. In order to install the application, you can choose one of the methods described below. You can also watch the steps presented in the video below.
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Infinix note 50 pro
bitdefender total security's icon turns off and on again and again, also the app stop working and need to be fixed insane. it defender is admin of the cell ph, any way to fix that?
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URL blocked
Hi, I have an app on my android phone Samsung S25 that is connecting to an URL. The app isn't working and unable to connect. I don't get a notification from bitdefender. How can i whitelist the app to check if this is the issue? When i use the same app on my laptop with the same URL on the same WiFi it does work. On my…
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SMS filtering on iOS devices
Hello 🙋🏻♀️ I've found the tutorial on the website about how to activate the SMS filtering. On my device (an iPhone 13) I only have the choice to turn on or off the "unknown and spam", there exists no possibility to choose either Mobile Security or None, as showed in the tutorial's next picture. Does anyone know if this…
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Wrong camera
It seems to me that when the anti-theft function on my Android ‘phone takes a photo it is using the rear-facing camera. Could this be the case and in which case how can I correct it? Thank you.
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My face is not being recognized and I am left with a screen that say bitdefender on the bottom
I definitely have lost weight but now facial recognition does not work on my samsung phone. All it says it bitdefender at the bottom. After waiting a while I was able to use the finger print but now I want to change the picture and do not see where the settings are to change it.
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I don't understand how much you can trust this antivirus? I seem to have found 3 viruses.
I don't understand how much you can trust this antivirus? I seem to have found 3 viruses, but I can't remove these viruses in any way, even the paid version. It turns out that it is an absolutely painless program, I am very disappointed that Bitdefender cannot remove or find viruses like these viruses. they write that…
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overlay mode?
When I try to access a particular banking app I am prevented from doing so with a message saying: "it appears that the application Bitdefender Security is running on your device in overlay mode. Please disable." I need that app and would like to know how I can work around this issue.
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Anyone else with problems connecting an iPhone 16plus to Web protection after upgrade to iOS 18.3.1?
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Android 12 Moto g22 Web Protection (not)
Web Protection will not stay on. I turn it on in the app but if I move away from the app and then back again it has turned itself off. This seems to be a (very) ongoing issue as there are many posts on the subject of inactive web protection. I have tried the fixes I've found suggested, the app has unrestricted battery…
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Regarding remote erase function for Android
I just joined and searched before asking this question (i promise): Central is showing ant theft is correctly setup, with all permissions granted on mobile… Will remote erase work WITHOUT location function being active On Android phone? (Assuming device was not in flight mode and provider 4g turned on).
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App lock not working
I've noticed that the App Lock feature in Bitdefender Mobile Security works for a period and then suddenly stops. Any advice on troubleshooting or resolving this issue?
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Does app anomaly detection detect malicious urls
Since web protection feature in Android blocks known malicious urls in supported web browsers only, does Bitdefender in Android do anything about it if a non web browser app tries to access a malicious url internally? Does the app anomaly detection feature detect this and block the app?
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App Anomaly 7 Scans in a week
Hi, as the app unfortunately can't tell you what's triggering the apps anomaly scans I just wanted to ask if this was normal behaviour, as it has me a little worried, regular scans come back that the device is clean and I've gone through most app permissions and special accesses to revoke those that aren't used or…
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Persistent Chrome redirect to Bing.com
I've tried everything to stop Chrome from redirecting to Bing.com, but it keeps coming back. Chrome is my default for my S24 ultra. I've cleared the cache and data, uninstalled and reinstalled, and run 3 different anti-virus provider scans, Bitdefender, McKaffee, AVG. None of them found anything on the scans. How can I…
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Another question about resetting my PIN
Thanks for all your replies and help but I don't have a secure pass and I never did. I just had the app and in the app you have the option to use the feature app lock that locks some of your apps and when you lock your apps you were asked to put in a PIN number or to choose a PIN number rather and that's the pin number I…
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App Lock Keeps Turning Off
I've found that the only way that I can keep App Lock working reliably on my Android phone is by turning off battery optimization for Bitdefender Mobile. If I don't do this then I have to reboot the phone, after which App Lock will work for a short while and then quietly quit. By "quit" I mean that no apps are locked. I…
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I am using bitdefender Mobile Security in my Android mobile and app lock not working?
My mobile app lock is not properly working. I have set all app on app lock in bitdefender setting with biometric lock and also add as admin in permission setting. Sometimes it ask for security pin and some time it wouldn't ask. Please reply for my query.
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Digital Identity Protection
Hello all, On the dashboard of Bitdefender Central (Digital Identity Protection) i read that there are 5 data breaches. But on my mobile device nothing is mentioned… How come? Now, what's going on?
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BD using 73% of Android battery
Pixel 7a with a new battery. It's my wife's phone and she's about to be traveling for the next week, so no choice but to completely uninstall BitDefender. BitDefender according to battery usage stats is using an astounding 73%. That explains why her phone is running out of power at an appalling rate. The original battery…
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Difference between ios web protection vs vpn with ad block & anti-tracker
Hi, I understand that on IOS web protection & VPN cannot run concurrently and I am not asking about that aspect of the design. What I am trying to get a better handle on is the difference between using Web Protection versus just using the VPN with ad blocking and anti-tracker enabled. Does web protection offer additional…
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Useless notifications
i just need to get notifications about suspicious acts or threats ( which is the genuine way of alert ) but in android there are hell of notifications, plz guide me how to configure that. using infinix note 50 pro.
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Scam Alert
In Bitdefender’s Scam Alert feature for Android, will disabling certain apps this way stop Bitdefender from monitoring them? i mean turning on the features mentioned below an unchecking the specific apps. @Flexx @Alexandru_BD @Scott anybody?
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Edit: How to pause or turn off Web Protection. Edit: Seems to have resolved itself
After pausing or turning off Web Protection, then return to the app, it shows Web Protection is on. Was it ever actually off? How to actually pause or turn it off?
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How can I validate my email address in Bitdefender mobile security?
I have Bitdefender Premium installed on PCs and my mobile. If I look up Scan accounts in Bitdefender Mobile Security it tells me my email address is not validated. If I try to validate it I never get the validation email! Is this a fault?
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App Lock not blocking notifications
I've got the Bitdefender App Lock set up to lock the "Messages" app on my Pixel 6 phone (the default app for SMS etc). The idea was that if my phone was snatched whilst unlocked, the thief couldn't receive SMS 2FA codes (as widely used by banks etc). However, this is undermined by the fact that when the phone is unlocked,…
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Web Protection being disabled almost continuously
Bitdefender Mobile Security’s Web Protection feature is constantly being disabled on my new S23 with Android 13. Even after manually reactivating Web Protection, it will turn itself off again almost immediately, and then it will suddenly work for a day or two before being disabled yet again. I had this issue occasionally…
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Is There A Way To Set The Scam Alert That When It Detects A Dangerous Link To Block And Delete It?
Is there a way to set the Scam Alert that when it Detects a dangerous link it could either just Block and delete it automatically or ask if I wanted to save or delete the dangerous link? Instead of just the notification that tells me there a dangerous link!
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Anti-theft Remote Actions RE: iPhone/Mac
Hi all, new user here, so forgive me in advance…. I have deployed BD to a whole bunch of my families device, my x3 Android & x2 Win all working fine as expected. Today i deployed all to x2iPhones, a Mac & x2 iPads and the only difference i notice across the board is that in central, i can Locate, Alert, Lock and wipe all…
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False positive detection with our Android apps
Hello, we try with a post here after submitting your false positive form and sending a couple of emails to virus_submission@bitdefender.com in the past few weeks with no reply, because some of our customers which are also BitDefender customers reported that our apps are detected as "Android.Monitor.Cerberus.J" Perhaps the…
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Verification Required: Iphone 14
For the last couple of days, whenever I try to install an app I get a Verification Required: Tap Continue and sign in to view billing information. It requests my password. This happens when trying to download Free apps. My last ios update was before this started. Because, I believe this is a virus, I purchased BitDefender…