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Web Protection keeps turning off on Android phones? Here’s what to do
This article guides you on how to prevent Bitdefender Mobile Security’s Web Protection feature from constantly being disabled on some Android phones and tablets. Sometimes, even after manually reactivating Web Protection, it turns itself off shortly afterward. When this happens, Bitdefender Mobile Security for Android…
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How to install Bitdefender Mobile Security for iOS
How to install Bitdefender Mobile Security for iOS (full guide here) To install Bitdefender Mobile Security for iOS on your device, watch the video below or follow the steps listed in this article.
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How to install Bitdefender Mobile Security for Android
How to install Bitdefender Mobile Security for Android (full guide here) Bitdefender Mobile Security & Antivirus works on any device running Android 4.1 and up. In order to install the application, you can choose one of the methods described below. You can also watch the steps presented in the video below.
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App lock not working
I've noticed that the App Lock feature in Bitdefender Mobile Security works for a period and then suddenly stops. Any advice on troubleshooting or resolving this issue?
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Web Protection being disabled almost continuously
Bitdefender Mobile Security’s Web Protection feature is constantly being disabled on my new S23 with Android 13. Even after manually reactivating Web Protection, it will turn itself off again almost immediately, and then it will suddenly work for a day or two before being disabled yet again. I had this issue occasionally…
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What is Bitdender_2 in my Total Security under Firewall Application access?
There is nothing about Bitdefender_2 or any explanation about what it is and what it does? Can someone tell me exactly what this new description of Bitdefender anti-virus really is? When I google it, I get results about BOX but no reference to Bitdefender_2. I have also seen Bitdefender_1
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App lock ignores safe network
My app lock has worked for a long time. But yesterday it started locking apps and asking for the pin despite being at home with the same safe WiFi network. The WiFi symbol is greyed out on the app lock page, but if I click on it, it shows the home WiFi listed as active and safe. I haven't changed any WiFi settings on the…
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Android Bitdefender Scam Alert Unifi Apps
Direct relation to: Since that post was closed out, I am reviving it. There has been several other posts and complaints about this. I am fully willing and available to assist with providing any information needed regarding a solution to this issue. I love BitDefender, my whole home network is Unifi equipment, I have…
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Manual scans that repeat twice
Hi @agozob and @Alexandru_BD, i noticed that in the latest version of BMS after performing a manual scan, two or more manual scans are automatically performed after a few minutes. Is this normal or is it a bug? Below are the data from my smartphone Realme 8 5G with Android 13:
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I need a suggestion about a possible security issue I'm having on my phone
Recently I found the Bluetooth activated by itself when I restarted the smartphone, the VPN had been deactivated, the account was disconnected from the Samsung store and I had received a call from an unknown number while the phone was off (probably spam), I reported it on Members by sending the data, they advised me to see…
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Download from YouTube link
I downloaded bitedefender total security from YouTube cybernews was this stupid did I make a mistake. I am a newbie to this suff
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Mobile Security
Just to share BD Mobile Security has been functioning faithfully without dropping out for over 3 weeks now. "Thankyou" very much to all BD technical personnel who's perseverance has accomplished this wonderful result.
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Double Scan
Hi All, For the last few months or so I have noticed an odd "issue". After performing a manual scan using Bitdefender mobile, it gives the usual no threats screen. Tap "got it" and it returns to the screen with the start scan option. However if I wait about 15-20 seconds another scan will begin and repeat exactly the same…
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Android scan "Device at Risk"
I have enabled wifi internet and run another scan but this same screen appears again. I can't find a newly installed app. Could someone please advise what next steps I should do?
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Is Mobile Security truly scanning my files?
I have the 'Scan Storage' option checked, but I only see my apps being scanned with the manual scan. And the screen says "Scanning Apps." I have thousands of files, though the scan shows I am 100% safe with 354. Wouldn't they show up on the list as it scrolls? (Yes, the Galaxy 24 Ultra has been rebooted)
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Android phone can't print to Wi-Fi network Epson printer
Help! My son installed on my phone and laptop. Laptop works and prints fine but Android phone can't print to the printer. How do I enable printer?
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Licensing of mobile devices (Central App)
I don't want to use antivirus on my iPhone, but I would like to be able to access and manage Bitdefender Central via the Central app. I've noticed that as soon as I log into the Central app with my iPhone, the iPhone is shown as a vulnerable device in the Central overview. It is also the case that the iPhone is then…
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The Bitdefender alerts WhatsApp scam messages. But how does one find and delete it in WhatsApp?
The Bitdefender message for the alert shows some gobblydook which a lay user can not understand. Simplest would be if Bitdefender could permit user to click on the message which would then invoke WhatsApp (or the relevant other App) and open up the offending message so that the user can delete it.
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how do I remove scumbags from my network, phone and rooted software?
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How to submit suspicious URL?
Recently from my Phone I tapped accidentally on an ad of a site and I was diverted in a site where there was no content but only background images. I do now know if I have picked up anything from there and I would like to submit it so BitDefender's specialists can check it out. How do I do this?
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What is error code -105 on Android
Scanning stops to that error code.
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Is that related to Bitdefender anti theft protection?
I've a Samsung Galaxy A52S 5g and since some time it is showed under the module Trust Agents a service called Protection by Theft,I've asked to Samsung's assistance and they've answered that it isn't related to Samsung,so I suppose that is on Bitdefender Anti Theft could you confirm me that? At now I've disabled it,have I…
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BD Central Web Protection Warning
BD Central says one of my Android phones BD app web protection is turned off. On the phone, BD shows web protection is on. I've turned web protection off and on but BD Central still shows it's off I followed the steps in this article for a Samsung device, but it did not resolve the issue -…
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Risk alert does not make sense relating to supposed app install.
I have Bitdefender for Android installed and for the past two days the dashboard has alerted me to an app that has supposedly been installed that represents a risk. However, I have not installed any apps in that period. I run the scan and when it finishes it says it needs to scan again. Once the scans are completed it says…
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Support for Truecaller SMS,?
I installed Bitdefender just to discover that scanning-support for Truecaller SMS probably isn't supported. Is that true? In the Bitdefender app I read about Whatsapp, FB Messenger, Telegram and Discord. Any plans for adding support for more message-apps beyond these four? For example support for Truecaller?
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Bitdefender installeren
Hai, Ik heb vandaag Bitdefender 5 apparaten gekocht. Helaas lukt het installeren niet. Iemand die mij tips kan geven?
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Bitdefender mobile for android not generating the weekly reports issue
Hi everyone, For several months now the bitdefender mobile app for android is not generating any weekly reports. I have a ticket with support about this issue and they have already tried several fixes over the last few months with one time about 2 months ago it did generate a report one time but is was an incomplete…
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Forgot App lock Pin
I cannot remember my app pin lock Pin number I really need help
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This APP is CRAP
worked fine until iOS 18…now will not recognize account. Technical help was not helpful as still not working. Tech told me to uninstall APP…no fix. Waiting for a call back….USELESS GARBAGE!
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cannot activate purchased receipt
I've been using Bitdefender mobile security for a while now and when apple updated on my ipad I get the notice on my screen, cannot activate purchased receipt. What can I do to fix this.
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About web protection on iOS
Hello everyone As I know, I cannot enable web protection and VPN at the same time. However, when I enable web protection on iOS, the whole system detects that I am using a VPN! I can see the VPN logo on the notification bar, also when I navigate to settings, I see that VPN is enabled! when I open Bitdefender app and go to…
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Website all of a sudden blocked
I got this message on a website that I use and is known to be legit. Error 16 Blocked by our Security Service.
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BD suddenly using 27-33% of battery, instead of the normal 1-2%. How to ID the issue?
One of the phones I have on my account has an issue with BD draining the battery. On the other phone, mine, when I look at Settings/Battery/Battery Usage BD is around 2%, on the problem phone, another family member's, it's at anywhere from 27-33%. This only started fairly recently, within the last 1-2 weeks.. I've already…