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Another question about resetting my PIN
Thanks for all your replies and help but I don't have a secure pass and I never did. I just had the app and in the app you have the option to use the feature app lock that locks some of your apps and when you lock your apps you were asked to put in a PIN number or to choose a PIN number rather and that's the pin number I…
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App Lock Keeps Turning Off
I've found that the only way that I can keep App Lock working reliably on my Android phone is by turning off battery optimization for Bitdefender Mobile. If I don't do this then I have to reboot the phone, after which App Lock will work for a short while and then quietly quit. By "quit" I mean that no apps are locked. I…
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I am using bitdefender Mobile Security in my Android mobile and app lock not working?
My mobile app lock is not properly working. I have set all app on app lock in bitdefender setting with biometric lock and also add as admin in permission setting. Sometimes it ask for security pin and some time it wouldn't ask. Please reply for my query.
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BD using 73% of Android battery
Pixel 7a with a new battery. It's my wife's phone and she's about to be traveling for the next week, so no choice but to completely uninstall BitDefender. BitDefender according to battery usage stats is using an astounding 73%. That explains why her phone is running out of power at an appalling rate. The original battery…
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Difference between ios web protection vs vpn with ad block & anti-tracker
Hi, I understand that on IOS web protection & VPN cannot run concurrently and I am not asking about that aspect of the design. What I am trying to get a better handle on is the difference between using Web Protection versus just using the VPN with ad blocking and anti-tracker enabled. Does web protection offer additional…
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Useless notifications
i just need to get notifications about suspicious acts or threats ( which is the genuine way of alert ) but in android there are hell of notifications, plz guide me how to configure that. using infinix note 50 pro.
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Scam Alert
In Bitdefender’s Scam Alert feature for Android, will disabling certain apps this way stop Bitdefender from monitoring them? i mean turning on the features mentioned below an unchecking the specific apps. @Flexx @Alexandru_BD @Scott anybody?
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Edit: How to pause or turn off Web Protection. Edit: Seems to have resolved itself
After pausing or turning off Web Protection, then return to the app, it shows Web Protection is on. Was it ever actually off? How to actually pause or turn it off?
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How can I validate my email address in Bitdefender mobile security?
I have Bitdefender Premium installed on PCs and my mobile. If I look up Scan accounts in Bitdefender Mobile Security it tells me my email address is not validated. If I try to validate it I never get the validation email! Is this a fault?
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App Lock not blocking notifications
I've got the Bitdefender App Lock set up to lock the "Messages" app on my Pixel 6 phone (the default app for SMS etc). The idea was that if my phone was snatched whilst unlocked, the thief couldn't receive SMS 2FA codes (as widely used by banks etc). However, this is undermined by the fact that when the phone is unlocked,…
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Web Protection being disabled almost continuously
Bitdefender Mobile Security’s Web Protection feature is constantly being disabled on my new S23 with Android 13. Even after manually reactivating Web Protection, it will turn itself off again almost immediately, and then it will suddenly work for a day or two before being disabled yet again. I had this issue occasionally…
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Is There A Way To Set The Scam Alert That When It Detects A Dangerous Link To Block And Delete It?
Is there a way to set the Scam Alert that when it Detects a dangerous link it could either just Block and delete it automatically or ask if I wanted to save or delete the dangerous link? Instead of just the notification that tells me there a dangerous link!
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Anti-theft Remote Actions RE: iPhone/Mac
Hi all, new user here, so forgive me in advance…. I have deployed BD to a whole bunch of my families device, my x3 Android & x2 Win all working fine as expected. Today i deployed all to x2iPhones, a Mac & x2 iPads and the only difference i notice across the board is that in central, i can Locate, Alert, Lock and wipe all…
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False positive detection with our Android apps
Hello, we try with a post here after submitting your false positive form and sending a couple of emails to virus_submission@bitdefender.com in the past few weeks with no reply, because some of our customers which are also BitDefender customers reported that our apps are detected as "Android.Monitor.Cerberus.J" Perhaps the…
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Verification Required: Iphone 14
For the last couple of days, whenever I try to install an app I get a Verification Required: Tap Continue and sign in to view billing information. It requests my password. This happens when trying to download Free apps. My last ios update was before this started. Because, I believe this is a virus, I purchased BitDefender…
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AD blocking on iPhone
Ads are blocked on my macbook and my android, but it is not working on my wife's iPhone. Can you help me to get that going on her phone? Thank you.
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Bitdefender latest version number
Dear All, Where can I find the latest verison number for win, android & IOS to check the devices downloaded correctly?
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Does Bitdefender cover all emails on Android?
I have outlook and Gmail. I see outlook being checked but not Gmail/other Google apps. Do I need another bitdefender account or set up vurrent account differently.
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how to Installing Bitdefender on a Huawei
i have Nova 9 lite with no google play, so how to Installing Bitdefender on a Huawei
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On my iPhone, protocol Wireguard not working
hey there, I’m from Oman, recently started using VPN from Bitdefender, unfortunately when trying using Wireguard protocol connection won’t work and error 9 occurs, while switching to IKEv2 it works fine! I tried all steps given by support center for error 9, but no luck!
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Bitdefender Mobile Security: Chat Protection Not Working.
Hi, I noticed that the chat protection in Bitdefender Mobile Security is not working even though the feature is enabled in the app. If I receive emails, SMS or chats with malicious links, BMS does nothing and no startup message appears. When I open the links, BMS web protection activates and warns that the website is…
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Two or more security apps in one device
Dears, I have two mobile security apps on my device. For example, if I have (Bitdefender Mobile Security) & (Norton Mobile Security) on my mobile, is there a problem with the device?
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Bitdefender Scam Copilot disabled during attempted scam
Earlier tonight, around midnight, my android cell phone was sitting in my bedroom (away from me), and a text message was sent to me from Equifax saying there was a soft inquiry made against my credit account. I retrieved my phone at 1am , and that's when I saw this text. I attempted to check the Scam Copilot, and found all…
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Web protection - unable to connect
Has anyone experienced this error when trying to activate Web protection on iPhone?
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Is BD working on a solution to be able to use VPN and web protection at the same time on I Phones
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Instable wifi connection keeps dropping
Hi since I got BD Mobile security installed my wifi connection keeps falling out multiple times a day. Keeps connected to WiFi but no Internet. Solution is to disconnect WiFi en reconnect. I think it has to do with Web protection, when enabled (what I want oc) I see the Web protection VPN gets connected. I don't use the BD…
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I Forgot My App Lock Pin. How Do I Reset It?
I seem to have forgotten my App Lock PIN and I need to reset it. However, when I click the "I forgot my PIN" link in the app, I am simply routed back to the general Bitdefender Central homepage (so much for being user friendly), and I cannot figure out where I need to go on Bitdefender Central to change my App Lock PIN. I…
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Does iOS Web Protection & ExpressVPN
Do iOS Web Protection and ExpressVPN have the same conflicts as Web Protection and Bitdefender VPN?
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How can I tell if mobile AV is on?
The last mobile AV program I used always had a icon showing me it was active and protecting. With Bitdefender this is not the case? How can I tell if it's on and protecting? Do I always need to be signed in to my Bitdefender account for the protection to be active??? If I sign out protection is still on??? Sorry, but this…
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Anti-theft Remote Wipe Does Not Delete Memory Card Data
I really liked this application. But the only problem I have noticed till now is that Bitdefender Mobile & Antivirus - Anti-Theft remote wipe does not delete or format memory card data. It only factory resets phone memory. Then what's the use of this application? what if my mobile is lost or stolen and have important data…