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Same issue not able to connect to web protection
I am not computer savvy and need help with this.
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Mobile security normal range of scanned connections
the app is reporting thousands of connections checked every day since I installed the app. This amount seems incredibly high for what I am actually doing. There is also a category with negative connections which makes zero sense to me and I cannot get information regarding what’s in the categories. Anyone have insight for…
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is malware trying to attack my phone?
I have some blocked connections that have shown up on my iPhone. These are urls I have never seen - I presume they are trying to connect to me and web protection says it's malware. This doesn't feel good. How are they connecting to me and does it mean I am susceptible if web protection is off? Do I need to change my IP…
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How do I unlock my android?
I recently created finger print access, I was not awarw that after 72 hours, I have to open mt phone using a password. I have been asked for a Bitdefender Password which I do not have. I am not now able to use my phone.
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Risk alert does not make sense relating to supposed app install.
I have Bitdefender for Android installed and for the past two days the dashboard has alerted me to an app that has supposedly been installed that represents a risk. However, I have not installed any apps in that period. I run the scan and when it finishes it says it needs to scan again. Once the scans are completed it says…
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Web Protection - VPN DNS checker, data policy
Hi I have BD total security and have just added it to 4 family iOS mobiles. My query is this: I have noticed its created a VPN Profile that connects on demand to a BD dns web server to check my browsing live whist using. Just what can BD see? Is there any data issues with this type of filter? My wife is already saying ….…
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Uninstall Bit Defender Mobile Security Premium - Can't View Pin Online
Hi, I recently wanted to remove Bitdefender from my Android 4.2.2 Smartphone. I am facing the problem that it doesn't accept my PIN so I cannot remove its administrator priviliges. I wanted to view the PIN on my.bitdefender.com, but the button is grey so I cannot click on it. Besides this, there is another very important…
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Android 16 One UI 6.1 BD Mobile Security Web Protection Keeps Turning Off
Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI 6.1 Android Security Patch Level February 1, 2025 Google Play System Update January 1, 2025 BD Mobile Security 3.3.258.2486 Today i noticed that Web Protection keeps turning off by itself. On the dashboard of the app, i click on TURN ON, next i click…
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Premium VPN vs Web protection
i have purchased Bitdefender ultimate but i can’t use Web protection and VPN premium in the same time on my IOS device If i activate VPN premium, web protection disables and vise versa.
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Malewaredumps
I recently got a notification that one of my emails was associated with Malewaredumps from bitdefender, I’ve tried searching online with no luck, can find plenty info on collection1 etc. does anyone have any more info?
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Strange extension/object " _.!%#@$ " seen during a scan with Bit defender Mobile.. what could be?
What is that?
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Wifi calling not automatically starting
Google Pixel 7 Pro, Android 15 (but happened since 12) I've searched to see if this topic has been covered, couldn't see, and apologise if it has. Quite often, wifi calling won't automatically initiate, and I have to turn aeroplane mode on then off (or reboot) to get it started. Not the heaviest user, so don't really…
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Android APK without googleplay
Can you purchase Bit Defender and install onto an android device without using googleplay. I have numerous devices which are going to be pre-setup in a kiosk mode without being assigned or logged into a googleplay account. I wish to manage these and remote update from a centralised system i.e. Bitdefender central, but need…
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App Lock won't allow me to lock Bitdefender App itself with Biometrics
The App Lock looks good, but I cannot use it to protect the Bitdefender App itself (it's not listed to select). Therefore if someone were to snatch the phone when it was unlocked, all they would have to do is fire up Bitdefender, go into App Lock and disable it for all of the Apps. Am I missing something or is there a way…
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On iOS, Spotify covertly uses location with no option to disable
Hi, I am attaching some screenshots about behaviour that seems, to say, plain wrong, on iOS. Why does Spotify (Legal entity in Luxembourg, Sweden) feel entitled to hijack my phone's location settings? Note: I am a Romanian national, but using Bitdefender inside EU / European Single Market Area (EEA). I mean, there are…
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I forgot my App Pin
I wrote do an my App Pin but its not working. When I click FORGOT PIN it goes back to the Dashboard. I am so upset as others have had this same issue so why hasn't Support fixed it. Thank God that I have a second phone. Suggestion's
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PIN on a droid phone
I have 2 Samsung Galaxy S8+'s. The first phone was my main phone. I had a second S8+ for a backup incase my original phone broke. So my original phone is starting to act flakey so i am switching over to my 2nd phone. switched over the sim card. before I switched over the sim card I uninstalled Bitdefender using the PIN I…
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Forgot My Pin
I forgot my pin number and i cannot unlock my phone. What should i do to unlock my phone?
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Bitdefender mobile app on android not generating weekly reports
Hi everyone, I want to inform the community about an ongoing issue with the bitdefender mobile app on android. Since December 2023 it is no longer generating any weekly reports, it just shows on top that weekly reports date but no report is generated, the apps malware scanner counter is at 0 even when apps where scanned…
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Bitdefender mobile for android not generating the weekly reports issue
Hi everyone, For several months now the bitdefender mobile app for android is not generating any weekly reports. I have a ticket with support about this issue and they have already tried several fixes over the last few months with one time about 2 months ago it did generate a report one time but is was an incomplete…
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BD Did Not Catch Antimalware Hub??
I currently use a Samsung A54 and Chrome as my browser. I recently had a tab open by itself that had 'Antimalware Hub Click' in the address. This site continues to randomly open in Chrome even after multiple BD scans of my phone. I have tried to identify anything that was installed during this time, but cannot locate…
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Bitdefender Notifications
Hey Community, I currently have bitdefender mobile security..Almost daily, I get numerous notifications stating there is a "Configuration Issue" on one of my devices. When I tap on report or issue it tells me nothing, so I don't know if this is something I need to look into. If I had some way of knowing any details and how…
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Ignore Threat Detection - Android
Just trying out BD on my mobile, did a scan and found some software that it has flagged as a threat. It is not. How do I get BD to ignore this, when I used norton it had a button that you clicked to ignore but I can't locate anything like that for BD. Any help would be great. TIA.
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App lock
I am not able to find the app lock option, not even in the settings. I want to unlock some apps. Already waited a bunch of time on this....
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Can't connect Bitdefender app on Android phone to account.
I recently updated my anti-virus subscription from 3 devices to 5 so I could have it on my phone. I connected to my bitdefender central account on my phone and went through the hoops of installing antivirus through my subscription. Once installed my account recognises my phone and says it's all installed and green ticked,…
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Subscription renewal payment not being accepted
I am being offered to renew my Bitdefender Mobile Security subscription which had expired and shows that not all my devices are indicated to be included.
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Does bitdefender block javascript, if so I can I unblock
I have a Samsung A12 mobile and I use Firefox. On several sites I get a warning I need to enable javascript. There is no flag I can select in the Firefox settings to enable Javascript. However if i run about:config I am supposed to see if javascript is enabled. When I do that, it is blocked, presumably by bitdefender.
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Attached Phishing Test Documents were not detected by Bitdefender Android Premium Mobile Security
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Anyone having some incoming calls blocked
since installing bitdefender some calls seemed to be blocked. The ones I know about are call centers but they are true businesses and not scams. How do I fix?
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Point d'exclamation blanc dans carré rouge
Hello, for several days now I've been playing with a white exclamation mark in a red square at the top of my screen. I've checked all the updates and notifications and everything seems normal. This red square appears and disappears several times a day for no apparent reason. Thank you for your help.