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Bitdefender not working on Phone
Hello, I bought bitdefender so i can protect 3 devices. Activation worked fine for my pc and laptop, but when I tried to add it on phone via link or QR code from Bitdefender central it just downloads the app on phone without giving it any protection. Phone app also asks me if I want to buy and extend my protection. In…
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Internet adversely affected by Bitdefender for iOS
I'm happy to report that after two years plus of not running Bitdefender on my iPhone X, it seems the battery drain had been fixed. I did not notice significant battery issues and percentage usage was under 15% from 80% a few years ago. However the new issue is that my internet surfing is severely reduced since installing…
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Bitdefender Mobile Security For Android Malfunctioning
Hey Community, For about 3 days bitdefender Mobile Security in Accessibility Settings error reads "This Service Is Malfunctioning". I have searched for help with this issue all over Bitdefender Site but I can't find a resolution. I'm hoping you guys will be able to tell me what to do about this issue. The device with this…
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My Bitdefender did not catch and protect my android tablet against Mcafee alerts pop ups...why?
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Notification Scan
I noticed the notification scan is almost performing like a clock, with almost a notification scan reported of 1 per second. This seems very high and too many notifications. Is this how it works? Why are there so many notification scans when I am not receiving that many notifications?
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Turn off incessant pop-ups
This warning only ever happens on mobile - it's a pop-up alerting me to a spam link founfld in email (Gmail account). Interestingly tho, it only pops up when I'm in my Hotmail account and is constant - 20 times in a couple of mins. I cant find this e-mail anywhere to block it, and I dont even know if I'm getting an email/s…
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Something weird happened to my phone?
Hi. I'm currently applying for jobs, and if anyone works at Best Buy you'd probably have used a third party service to conduct those video interviews before an in, person interview. Well I had to do that and the website was finnicky but its legit as I used a couple of times. I had done it through my phone. Laptop camera…
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Password Manager
Hello I tried Password Manager on safari with my phone (iPhone 14 Pro Max / ios 17.5.1). I can't understand how I can use it on my phone. Thank you for your help Have a nice day, Paul
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Banking apps flag Bitdefender as unauthorised
Granting Bitdefender mobile app (Android) accessibility permissions causes all my banking apps on my phone to refuse to work unless that permission is revoked. Any way to solve this?
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Android, connected to WiFI - Google Translate and Google Drive not working
Hi. When Bitdefender works and I'm connected to wifi i can't make google translate app working, as well as access to google drive via SolidExplorer. When I turn off bitdefender apps are working back.
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Anyway to ignore threats on the free version of the mobile app?
Hi, I don't use the paid version on my phone since I'm more careful w/ it than my pc, but I have an app that keeps getting flagged due to it being an start on launch app and very old [link removed by admin] ananyways it's annoying and I want to make an exclusion for the app
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I want to delete my photo.
I found that my face was taken by bitdefender mobile due to a mistake in entering a pin number. I want to delete this photo. What should I do?
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email has been banned.
Good afternoon. When I try to add my email the account privacy says my email has been banned. What can I do to fix this.
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Account Privacy Settings/Android
Hey Community, In the account privacy settings I had an email address that bitdefender was monitoring, it showed there was a breach under that email address so i addressed & resolved the issue and thought when I tapped delete I assumed it only deleted the breach when instead it deleted the email add itself so when I try to…
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Microphone not working on Android 11 phone
Hi, I installed Bitdefender Mobile Security on a android 11 phone and the microphone wasn't working anymore. When I uninstalled Bitdefender Mobile Security the mivcrophone worked again. How can I solve this?
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vpn
just purchased Bitdefender VPN cannot get it to work , it say up address has been exposed please help I called customer support tired of dealing with them. can someone help me or I Will take it at a loss 40 bucks down the drain Motorola one hyper android 11
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I had to resubscribe via Google Playstore and when I opened the app, it's still on the payment page
It won't get past this reactivate page. I actually clicked the buy monthly subscription option and it just charged me AGAIN so there's two charges from my account via Google playstore. AND IT STILL won't get past the reactivate page.
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Can I prevent uninstallation of Bitdefender? If so how?
I'm making a trial installation of Bitdefender, which I only need for the purpose of locking apps in the event of theft. I just clicked Uninstall as you would for any app, and it uninstalled at once, just like any app. Can I prevent Uninstall? - without it a thief could just uninstall and protection is lost. For example,…
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Double Scan
Hi All, For the last few months or so I have noticed an odd "issue". After performing a manual scan using Bitdefender mobile, it gives the usual no threats screen. Tap "got it" and it returns to the screen with the start scan option. However if I wait about 15-20 seconds another scan will begin and repeat exactly the same…
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My Bitdefender Deactivates throughout the day on My Samsung Galaxy Ultra S23
Hopefully by updating BD Mobile it will stop leaving me unprotected.
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Smishing in iOS Devices
Need to improve in the mobile app itself. I still receive many smishing messages on my phone nowadays. 3-4 days of messages daily here in Canada.
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Scan gets stuck
I recently purchased a bitdefender subscription. When I run the scan it gets stuck after scanning 38 apps out of 90 apps. Will it finish or there is a problem or bug with my version of bitdefender. Please help
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How to change Password in Bit Defender Central
Hello, i need to change password in in Bit Defender Central Account. I am using IoS, Android and a Laptop. Tell me at least on of these solutions. Thank you very much.
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Essential Tips for Securing Your Mobile Device
In today's digital landscape, ensuring the security of your mobile device is crucial. Here are some key practices to keep your information safe: Update Regularly: Keep your device's operating system and apps up to date to protect against vulnerabilities. Use Strong Authentication: Set strong, unique passwords and enable…
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How to put emergency contact number
How to put emergency contact number
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Bitdefender Total Security
I have a paid subscription to this product but every time I click on Web Protection and Scam Protection I’m asked if I want to try before buying!! Why should this be and how can I rectify it?
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Mobile security on ios does not allow hotspot connection
how can i enable laptop to connect to hotspot on ios. ? Which has mobile security
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"Scam alert" operation
Hi, in BDM I noticed that with the "Scam alert" protection when I receive an email, a text message, or a WhatsApp with a malicious link I get a popup warning me that there is a malicious message but when I click on "delete" the message remains with the malicious link. Is this the correct behavior or should clicking on…
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App lock ignores safe network
My app lock has worked for a long time. But yesterday it started locking apps and asking for the pin despite being at home with the same safe WiFi network. The WiFi symbol is greyed out on the app lock page, but if I click on it, it shows the home WiFi listed as active and safe. I haven't changed any WiFi settings on the…
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BD Mobile Security For Android: After Device Restart, Web Protection Turns OFF!
Hello. Samsung Galaxy A34 5G (SM-A346B/DSN) BEFORE DEVICE RESTART: AFTER DEVICE RESTART: As you can see from the screenshots, after device restart the Web Protection module turns off by itself. Just to mention that before and after the device restart, nothing in the app's settings and/or in the Android settings has been…