BD Mobile Security keeps turning off on my Samsung Phone

cthomas4857

I also am having BD Mobile Security turn off multiple times a day on my Samsung S10e phone. I changed battery optimization to unrestricted and turned off putting unused apps to sleep. Under Battery Background usage limits, it doesn't display BD as a selectable app which can be added to the never auto sleeping apps list. Samsung indicates it could be a compatibility issue with BD and my phone such that it will never work correctly. Does anyone have suggestions on what else I can try? The turning off of web security multiple times a day is getting old very fast. Several users report that, despite trying all the recommended solutions, the app is still randomly turning off.

Flanksy

Good Day @cthomas4857

I am sorry to hear that as for the samsung phones, I have posted it in another post in the link provided below however, I will still add the steps I did to resolve the issue. Please also have a look at @Liobet advice below mine as well.

Community Post:

https://community.bitdefender.com/en/discussion/80643/web-protection-keeps-turning-off-galaxy-s8-on-android-9

How I managed to get it running:

Upon checking the Bitdefender Security Application in the battery care and also memory, I noticed 2 of the devices didn't have the Bitdefender app listed in it out of the 3 devices. After testing the device which had the Bitdefender app on the option to exclude it from the battery and memory auto shutdown, I noticed that one device didn't turn off automatically after a week of monitoring whereas the other 2 did shut off after 3 days. So the next course of action for the 2 other Samsung devices was to uninstall it from the google play store as well as to remove it from bitdefender central as well. After that I reinstalled the app and before signing into the app to add the license to it, I went back to the battery and memory option to exclude it and I now have found the bitdefender app to be there and excluded it from both memory and battery auto shutdown and only after that I signed into the application to link the license and after once in the app, the permission needed to be given to the app for the spam monitor, notification monitor, scan etc, I have given and turned on the stated permission. After a few days later I have seen all 3 Samsung devices running as expected without the Bitdefender app being auto shutdown. 

I would like to inform you regarding this issue as well that the Samsung users will have to reinstall the app if they don't see the Bitdefender Application app in the battery and memory exclude option even tho that in other places like apps, storage and permissions the Bitdefender app is already excluded, but if they don't see it in the memory and battery option, the phone will still auto shutdown the application. Only way for the fix is in paragraph 2.

I hope this manages to help you and I look forward to hearing from you.

Best Regards,

Flanksy✌️

Alexandru_BD

Very insightful post @Flanksy 👍️

Flanksy

Thank You @Alexandru_BD 😄