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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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Fixing common Bitdefender VPN errors and connectivity issues
Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. You will also find steps to take in the event the VPN is blocking an application, or if you can't access a website while VPN is active. Kindly note that some websites have implemented a system to…
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A Guide to Bitdefender VPN’s Double Hop
As you already know, our UX designers have recently given Bitdefender VPN a fresh look, and to go along with it, all our VPN articles (Windows, macOS, Android, iOS) are now up-to-date. This summer we've also rolled out a brand-new feature: Double-Hop. It can route your VPN connection through 2 servers in different…
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Split Tunneling doesn't seem to work for Paramount Plus
I have several entries in Split Tunneling and each seems to work fine. Paramount Plus worked until a few weeks ago and then it stopped loading. If I turn off the VPN, it will work. Any thoughts on resolving this?
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How to enable access to local network (NAS) with VPN enabled on macOS?
Apparently there is supposed to be an option "Local Network" in the settings but it is not there on macOS. This service is useless to me if I cannot use my local network without disabling the VPN.
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Bitdefender VPN drops overnight on Pixel 9 & PC simultaneously, laptop kill switch fails – Not a standard network drop
Hello Bitdefender Community, I am experiencing a highly unusual, persistent security issue across my devices, and I've run out of standard technical troubleshooting options. I am hoping someone here or a Bitdefender engineer might have insight into what is causing this. The Setup: Primary Device: Google Pixel 9 acting…
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BD VPN capabilities - secure core?
Hi All….and thanks for your time and knowledge/expertise in pondering my question. The question is a simple one. BD seems to be pushing its VPN service hard at the moment and there seems much in it which attracts….but does BD VPN afford secure-core capability? Thanks. Dave
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Help with VPN
Hi everyone I'm new to Bitdefender and am very excited to have joined. I've installed the Ultimate Security Family product on 4 devices (desktop, 2 mobiles and 1 tablet) and all 4 devices show as protected on the dashboard. The dashboard shows VPN as installed on desktop, but "not installed" on the mobile phones, however…
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Request to login to Google Play to Open VPN
Recent reinstall of VPN through Google Play on my Android mobile. Now encountering issues with requests to log into Google Play when launching VPN app (only when the app has logged out). Logging into Google Play I am then presented with a message to say that I need to download the VPN but I already downloaded the app!…
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Cloudflare DNS along with Bitdefender VPN ?
Hello, I already know that the VPN has its own DNS address, however I would like to clarify whether activating Cloudflare in browsers, on Windows, or on the router especially - for the cases where the VPN is not running - will cause conflicts in smooth operation and possibly DNS leaks. Thanks.
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Finland removed from the Bitdefender VPN server list? [Negative, it's back]
Is there any reason for why Finland suddenly is excluded from Bitdefender's VPN aleternatives? I use Bitdefender VPN for security reasons when visting my bank's website, but since yesterday Finland is removed from Bitdefender VPN's list over countries. Every other European country, even the tinyest, are on the list, but…
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VPN issue on Android devices
Hello world! I own an HP laptop (Windows 11) and two Samsung Galaxy smartphones from A series (Android 16/OneUI 8.0 and Android 11/OneUI 3.1)... On both smartphones, I also have installed (from Samsung Galaxy Store) Rethink Network Guard (open-source DNS+Firewall+VPN application) and Secure Wi-Fi (for which I pay a monthly…
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How to quick check the Bitdefender VPN status on the Desktop?
There are times when we’re browsing the web on our computer, entering information or opening websites, we do not realize the current status of the VPN (whether it is connected or not), because the only indication of this is hidden in the notification area (tray). As a result, our data and IP address are exposed without us…
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Split Tunneling Backup
Is there anyway to back up your split tunneling list rather than having to readding them again just in case if you have reinstall everything back to your laptop after 4 repairs?
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iOS Idle Message
What is with the new iOS idle message that can't be turned off? VPN is connected and I'm constantly doing stuff with my phone yet I get this popup message akin to "you haven't been doing anything for an hour so maybe you should disconnect VPN." How do I turn this off? Bitdefender VPN for iOS v. 2.3.24.5 iOS v. 26.5 iPhone…
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Invalidated security certificate when using Outlook via gmail
I am getting an invalid security certificate and have been getting it a while.. This morning for one article I found said I had malware and it needed to be removed. CertMgr > certificates > Untrusted Certificates and delete the certificate. Then uninstall and reinstall Bitdefender.. Because it wouldn't uninstall, I had to…
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VPN Windows 11 - "Keep-alive" notifications and the difference between VPN 1 and VPN 2
Yesterday I received an update for my VPN I received Version 27.3.3.6 (I see that version 27.3.3.5 was released Apr. 27/26) so wondering why the version I received is different. I previously had version 27.2.6.2(b). I have Premium VPN that is included in Bitdefender Premium Security. Since the update I have seen to popup…
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IPv6 Support for Bitdefender VPN?
When will Bitdefender VPN support dual-stack tunnels? It's pretty disappointing to be in 2025 and not have IPv6 support built into your VPN product. You even have a blog article advocating support from 2023: Why You Need a VPN with IPv6 Support
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VPN Split Tunneling not working
OS: Windows 11 Pro Software: Google play game PC Game: SD Gundam G Generation Eternal I added bitdefender VPN Split Tunneling to all EXE files under C:\Program Files\Google\Play Games and still get 483 errors. Once I turn off the VPN, I can play normally. Does anyone have any relevant solutions? Thanks
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Incorrect traffic amount in bitdefender VPN stats issue
Hi everyone, I have bitdefender VPN premium and it shows an incorrect download traffic amount. It shows the traffic for the last month/week as 52GB when windows only shows 12GB of traffic that month. This PC is a fresh windows 10 install for about a week now and I know I did not have 52GB of traffic in the last week as the…
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They're trying to ban VPN's
Hi everyone, Big gov under the control of the WEF is going after online privacy rights with the age verification and now going after VPN's under the guise of "protecting the children" which is obviously the excuse they're using to push their mass surveillance, digital ID's and take away our rights to privacy, freedom of…
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VPN on Windows 10
No problems using VPN on windows 10. How can I revert back to my original IP address, in other words disconnect from VPN?
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Proton VPN - Keep It Always Connected On Your Android Phone
Hi there, I have used NordVPN for years. I am now using Proton VPN. It is, in IMHO, a quantum leap above NordVPN. It connects faster, and its speed even outperforms my ISP (Xfinity) 800MBs internet plan by 30%. And, most importantly, my connection has stopped being throttled by Xfinity. And, with the upcoming issue of…
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VPN blocking backup software
I'm using Netgear Armor and its VPN on Windows 11. My backup software, iDrive, doesn't work with the VPN activated. How can I exclude this software from VPN. Thanks.
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I can't connect to some websites when VPN is active
I can't connect to some websites when VPN is active Multiple websites are not accessible when the VPN is on. I have followed the directions on the internet but have to drop out if I want to open settings and use split tunneling. In settings I only have 2 options, ie STARTUP and NOTIFICATIONS. In order to continue my…
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"This Site Can't Be Reached" Issue
Hello! Apologies if this has already been asked and answered a million times before but I'm at my wits end. For context, my father has just purchased a new laptop for me to use at college during fall 2026 and so on seasons. He had me download BitDefender and i've now got an issue that neither he nor I can solve. For some…
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Bitdefender Premium VPN blocks RT.com on Canada servers, while free Proton VPN works, Serbia works
Bitdefender VPN Premium is blocking RT.com on every Canada server I tried. RT.com works perfectly with split tunneling, and it also works on servers in Serbia, Albania, and Georgia, so this is not a website-wide issue. Proton VPN Free, using an off-the-shelf default configuration, works perfectly on the same site, while…
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Bitdefender VPN blocking some websites
Many websites I visit won't load unless I turn off the VPN. I understand this is inevitable for streaming sites or ones that you don't want to know which country you're in. However, there are many other sites, for example to register for professional conferences that won't load. How can I stop that happening or do I need…
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VPN Interference with Payment Systems
Have noticed an increase in the number of online payment systems that are blocked or inoperable while using BitDefender VPN or other VPN (tested with TOR). Have been able to successfully process payments when the website in question is assigned to Split-tunneling or if VPN is turned off. Platform: Windows 11, Firefox or…
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Some sites not loading.
I haveI have one site that I use quite often. Amazon. It just sits there doesn't load doesn't load then it finally says hmm can't reach this page. And when I am on Amazon when I finally get there sometimes when I go to change pages on Amazon it'll lose it it'll say it's not there. When I called Amazon to ask them what…
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Microsoft's "Mouse Without Borders" software.
Hello, I am new to this community and have a question about the VPN. I can enable it, but at my office I work on 3 desktop PCs with 1 keyboard and 1 mouse using Microsoft's "Mouse Without Borders" software. As soon as I enable the VPN, I encounter problems where I can no longer navigate between the 3 PCs. I have already…
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Can I use VPN from Bitdefender to safely navigate in public places in Europe?
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What sites do I have to allow in split-tunneling to make Amazon work?
AI suggested the following sites, they are all in my split-tunneling and I still can't play Amazon videos from any browser. amazon-adsystem.com amazon.com amazonaws.com cloudfront.net media-amazon.com ssl-images-amazon.com This has been an issue on and off for a while for MANY users. I have searched the community and found…