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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: Should you have other questions you wish to ask, you may post them in the comments below.
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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Fixing common VPN errors and connectivity issues
Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. You will also find steps to take in the event the VPN is blocking an application, or if you can't access a website while VPN is active. Kindly note that some websites have implemented a system to…
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A Guide to Bitdefender VPN’s Double Hop
As you already know, our UX designers have recently given Bitdefender VPN a fresh look, and to go along with it, all our VPN articles (Windows, macOS, Android, iOS) are now up-to-date. This summer we've also rolled out a brand-new feature: Double-Hop. It can route your VPN connection through 2 servers in different…
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Renewals- I have never understood why
A year ago I came to Bitdefender after Kaspersky shut down United States operations. I have both Total Security and VPN. In the case of the latter, I don't use it that much because it too often interferes with me trying to go to legitimate websites. My Bitdefender VPN is up for renewal and its trying to auto renew on an…
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Maukesh Karkey : How can I resolve issues with Bitdefender blocking legitimate websites or app ?
Hello , My name is Mukesh karkey, I'm having trouble with Bitdefender blocking legitimate websites and applications like my VPN and certain browsers, and I'm looking for some advice. I'd love to hear about your experiences with this issue. What specific applications or sites have you had problems with, and what methods did…
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vpn service not available
I get this message every time I sign in, started a couple of weeks ago but now is constant.
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VPN and Web Protection
Do I need to use both VPN and Web Protection at the same time? and if so, Why?
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macOS Sequoia - Bitdefender VPN connects but websites do not load
Hi all, hoping you can help me sort this out. On my Mac (Sequoia 15.6) Bitdefender VPN seems to connect but websites do not load in any browser. If I use Tunnelbear VPN however everything seems to work as expected. I've done a fresh install of the Bitdefender VPN app and have done most of the troubleshooting steps (turned…
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Bitdefender anti virus compatibility with Proton VPN
I had Proton VPN prior to get Bitdefender Antivirus, is it ok to use these 2 services together or is it better to use the Bitdefender VPN with Bitdefender Antivirus? Any feedback appreciated.
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Mocking Location
Hello, I'm new to Bitdefender VPN and wondering if there is an option to mock my location. I know I can change the location but this isn't the case. I mean even after changing the location, I still see some ads. I've enabled both ad blocker and anti tracker, but it seems that they are not real things! My previous…
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VPN preventing any internet traffic
I have a VPN Premium account. Auto-connect to best location. Kill-switch is turned off. If I boot up my computer and the VPN connects I can't connect to any internet sites. As soon as I turn the VPN off then I can surf and everything is fine. What is going on with the VPN blocking all my internet traffic? How do I diagnose…
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Subscription Renewal
I received this e mail below: I Your account is set for continuous protection, which is the best option for your online safety. Your Bitdefender Premium VPN (1 year) subscription will expire on 2025-09-18 and you should expect a charge of 69.99 USD from our payment processor partner, 2Checkout, within the last 15 days…
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Issues with Amazon
This morning it appears that getting to Amazon is problematic. No issues in the past. Changed nothing in BD VPN. Turn off VPN and all is well. Tried several different VPN sites. Tried in three different browsers. No joy. iOS app seems fine, though. Anyone else experiencing this?
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Poor reliability of connection on 5.2.7.2 Bitdefender VPN
Hey all, I noticed a problem with the latest update of Bitdefender VPN, which also introduced WireGuard as a protocol. I have been all through the help files and not getting the support I need. I think there are bugs in this version, because VPN connection is just not as stable as it used to be. There are issues with…
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P2P Filter / Performance
Over the past few weeks, P2P performance has dropped dramatically to just 1 Mbit across Europe, while general performance remains stable at around 300–400 Mbit. Considering that we previously enjoyed speeds of up to 10 Gbit, I would like to understand what is causing this issue. I am currently in the process of renewing my…
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My VPN shows 6hrs left but keeps disconnecting and when I try to re-connect it asks me to upgrade
My subscription has access to VPN but it does not stay connected and I cant re-connect unless I choose the Upgrade message box that comes up. I'm not paying more money and want the VPN service that I'm currently paying for. Please fix this
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VPN and SafePay issues.
I have the issue of BitDefender VPN not connecting in SafePay. I have VPN set to start with windows and it's set to connect when SafePay starts. I am using a fresh install of BitDefender for Netgear as of 1/23/2024 and it's still not connecting in SafePay. The build is 27.0.25.115. I was on version 26 when it started. The…
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VPN in Safepay not connecting
I've recently purchased Bitdefender Premium Security Plus. When I open Safepay, VPN remains disconnected with a little red cross indicating this. How do I configure Safepay to open with VPN. I've already looked at the settings and have it on to connect when Safepay opens. I've already performed a reinstall. Any help would…
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VPN - BBC iPlayer not working
Hello, Recently purchased premium VPN so I can watch BBC iPlayer and other UK based tv channels. However, the VPN is not working on BBC iPlayer. Anyone got any recommendations? Thanks
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VPN locations no longer required
how do I remove location on VPN I no longer use or need?
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VPN connected. Is it working or not?
When leaving VPN on if I disconnect from internet and then reconnect the VPN does not seem to work because the data figure showing activity do not change.
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VPN disconnects very often
Hello. Lately, Bitdefender VPN has been disconnecting very often. I would like to know the causes of this problem and how it can be solved.
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VPN how to use it
Hello! please, can someone explain to me how it the VPN works well, have you had problems to get to banks or even their Microsoft accounts? how has worked for them? thanks
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Why does the "Ads and Trackers blocked" indicator (VPN) stop updating.
I've been running the Ads and Trackers utility on the VPN for a few weeks now. It has always shown actively updating statistics. Then sometime yesterday, after a restart, it froze at 0. The system was shutdown overnight and has been running all day (VPN active; the connection time shows about 9 and a half hours). I've been…
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Connecting VPN before connecting to internet
If VPN is on while internet is disconnected when I want to reconnect to the internet I have to stop VPN and reconnect it to get it to show and that I am secure
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Latest ios update - now cannot search internet with vpn on?
Ios macOS Sequoia 15.6 Tried the usual fixes: clear history, check connection, restart, verify enabled javascript, checked extensions. Only thing that works to search is to turn off the VPN. Believe there something not quite matching with the newest update since this happened right after.
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Problem sending email with VPN activated
I have just installed the new VPN addition to BitDefender Free. I sent two emails which went into a local folder outbox instead of being sent normally from my email account. Fortunately neither was urgent and it was by chance that I noticed it. I had pause VPN and copy and paste my replies into a new email in order to get…
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Bitdefender VPN blocks access to ALL websites
When I turn on Bitdefender VPN, I'm basically unable to access the internet. This doesn't happen with other VPN's like Norton's. I don't know if there's something wrong in the settings that allows this to happen or it's something else. I would love a response from someone who might know. Thank you.
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BD Premium VPN and Steam App for Windows not starting
I have been using Steam for Windows for decades and Bitdefender Premium VPN for about 2 years. Over that time both haven't caused me any problems until a few months ago. Firstly after finishing playing any Steam games the Steam Cloud has an error and says it cannot update. So before I turn off my PC I disable the VPN and…
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Question about VPN locations like China
Hi. I am humbly wishing to ask the Bitdefender community who maintains the VPN a question. Is there a planned date when China will be re-enabled or activated as a VPN location? Secondly, is there a planned date to restore Russian VPN functionality? Please understand that I come from a place of curiosity and am respectfully…
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Bitdefender VPN seems to block many email messages and legitimate web sites from loading
Bitdefender VPN seems to block some email messages (they come up as "no content" unless I turn VPN off) and legitimate web sites from loading (the sites simply time out, just plain won't load). This includes messages from legitimate companies with whom I have accounts, and from some friends, as well as from our synagogue.…
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Bitdefender VPN connect to my WiFi?
Why does Bitdefender VPN connect to my WiFi and become my only WiFi connection? If I turn off VPN, my WiFi (DECO) connects and everything else I have on WiFi works. Bitdefender VPN is not listed among the available networks. Does Bitdefender VPN have an SSID and password, and if so, where can I find it?
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How to access links from email venders I deal with?
I receive email advertisements from various venders. They have links to their product lines. Many times when accessing these links, I get an error stating that I cannot reach their servers. I have found that by turning off the VPN, I can access the sites/servers. How do I add these links to VPN (or whatever) so that I can…