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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: Should you have other questions you wish to ask, you may post them in the comments below.
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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Fixing common VPN errors and connectivity issues
Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. You will also find steps to take in the event the VPN is blocking an application, or if you can't access a website while VPN is active. Kindly note that some websites have implemented a system to…
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A Guide to Bitdefender VPN’s Double Hop
As you already know, our UX designers have recently given Bitdefender VPN a fresh look, and to go along with it, all our VPN articles (Windows, macOS, Android, iOS) are now up-to-date. This summer we've also rolled out a brand-new feature: Double-Hop. It can route your VPN connection through 2 servers in different…
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No internet connection without VPN
VPN version 27.2.3.8(b) Windows 11 Randomly, when this computer starts it will show connected to wi-fi but no internet. I can access my LAN but not the outside internet. If I connect to VPN, internet connectivity is restored. When I disconnect VPN, internet connectivity remains. If the computer goes to sleep while VPN…
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Need to deactivate kill switch
i use windows 11 on a surface laptop. BitDef VPN connects for 5 to 10 seconds and then disconnects. I used different locations and still deactivated.deactivate. someone suggested to deactivate the kill switch but I cannot access the kill switch. How can access the kill switch? Is deactivating the kill switch the real…
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Upgrade to Premium Security - Individual
As my Total Security - Individual and Premium VPN expires soon I was offered an upgrade to Premium Security - Individual. I finally got security plan to install but cannot get the VPN to install. it keeps saying not installed, I have tried a download a few times but will not work. I followed the steps indicated but all I…
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How to disable the VPN service
I don't want the VPN installed on my PC because I already pay for a VPN that I've trusted for a long time and I don't want to switch it. How can I uninstall the VPN service or disable it permanently?
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How to stop VPN from randomly stopping access to many sites
I have put all my usual sites that I visit in the split tunneling list, and I still will be blocked, randomly and sometimes totally, from accessing some sites. Is there anyway to improve my access when I am using Bitdefender VPN? Is this a 'normal' side effect when using a VPN?
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Why does VPN connect even on local, trusted WiFi?
Why does BD VPN connect even on local, trusted WiFi? I don't want or need the VPN on my own network, yet every time I make any changes to the VPN settings, bam! The VPN connects and enables the VPN, even when I'm using a trusted network. I then have to go in to the VPN and turn it off, but I shouldn't have to, it should…
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Access denied
I get this error for costco.ca if I use a Vancouver (Canada) ip but no problem if I use a Toronto(Canada) IP This is the message I get: Access DeniedYou don't have permission to access "http://www.costco.ca/s?" on this server. Reference #18.981c2117.1741905556.8b33b38…
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How do I identify and remove application that is disconnecting VPN on my android phone?
Hi everyone, I received alert which says "Bitdefender VPN was disconnected by another application on my android phone. How do I resolve this?
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How can I get VPN to display images on a legitimate website on windows 11?
When running bitDefender VPN and accessing my geocaching.com website - no images (thumbnails) nor images from the website will be displayed. If you attempt to display an image from a geocache webpage - legitimate - then the following error is displayed … "The requested content cannot be loaded. Please try again later."…
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How can I resolve issues with Bitdefender blocking legitimate websites or app ?
Hello , My name is Mukesh karkey, I'm having trouble with Bitdefender blocking legitimate websites and applications like my VPN and certain browsers, and I'm looking for some advice. I'd love to hear about your experiences with this issue. What specific applications or sites have you had problems with, and what methods did…
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snelheid
geachte, als ik vpn aanzet is mijn internetsnelheid 4x trager. hoe kan ik dit vermijden? Mvg Peterr
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VPN causing my computer to shutdown
This only started happening about four weeks ago. When My VPN is on my Task Manager hits 100 and turns my computer off making me lose my work. Before four weeks ago, this never occurred. I thought it was a problem with my computer so I contacted Lenovo and they did a scan and checked all my drives and everything was good.…
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Renewals- I have never understood why
A year ago I came to Bitdefender after Kaspersky shut down United States operations. I have both Total Security and VPN. In the case of the latter, I don't use it that much because it too often interferes with me trying to go to legitimate websites. My Bitdefender VPN is up for renewal and its trying to auto renew on an…
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vpn service not available
I get this message every time I sign in, started a couple of weeks ago but now is constant.
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VPN and Web Protection
Do I need to use both VPN and Web Protection at the same time? and if so, Why?
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macOS Sequoia - Bitdefender VPN connects but websites do not load
Hi all, hoping you can help me sort this out. On my Mac (Sequoia 15.6) Bitdefender VPN seems to connect but websites do not load in any browser. If I use Tunnelbear VPN however everything seems to work as expected. I've done a fresh install of the Bitdefender VPN app and have done most of the troubleshooting steps (turned…
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Bitdefender anti virus compatibility with Proton VPN
I had Proton VPN prior to get Bitdefender Antivirus, is it ok to use these 2 services together or is it better to use the Bitdefender VPN with Bitdefender Antivirus? Any feedback appreciated.
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Mocking Location
Hello, I'm new to Bitdefender VPN and wondering if there is an option to mock my location. I know I can change the location but this isn't the case. I mean even after changing the location, I still see some ads. I've enabled both ad blocker and anti tracker, but it seems that they are not real things! My previous…
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VPN preventing any internet traffic
I have a VPN Premium account. Auto-connect to best location. Kill-switch is turned off. If I boot up my computer and the VPN connects I can't connect to any internet sites. As soon as I turn the VPN off then I can surf and everything is fine. What is going on with the VPN blocking all my internet traffic? How do I diagnose…
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Subscription Renewal
I received this e mail below: I Your account is set for continuous protection, which is the best option for your online safety. Your Bitdefender Premium VPN (1 year) subscription will expire on 2025-09-18 and you should expect a charge of 69.99 USD from our payment processor partner, 2Checkout, within the last 15 days…
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Issues with Amazon
This morning it appears that getting to Amazon is problematic. No issues in the past. Changed nothing in BD VPN. Turn off VPN and all is well. Tried several different VPN sites. Tried in three different browsers. No joy. iOS app seems fine, though. Anyone else experiencing this?
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Poor reliability of connection on 5.2.7.2 Bitdefender VPN
Hey all, I noticed a problem with the latest update of Bitdefender VPN, which also introduced WireGuard as a protocol. I have been all through the help files and not getting the support I need. I think there are bugs in this version, because VPN connection is just not as stable as it used to be. There are issues with…
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P2P Filter / Performance
Over the past few weeks, P2P performance has dropped dramatically to just 1 Mbit across Europe, while general performance remains stable at around 300–400 Mbit. Considering that we previously enjoyed speeds of up to 10 Gbit, I would like to understand what is causing this issue. I am currently in the process of renewing my…
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My VPN shows 6hrs left but keeps disconnecting and when I try to re-connect it asks me to upgrade
My subscription has access to VPN but it does not stay connected and I cant re-connect unless I choose the Upgrade message box that comes up. I'm not paying more money and want the VPN service that I'm currently paying for. Please fix this
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VPN and SafePay issues.
I have the issue of BitDefender VPN not connecting in SafePay. I have VPN set to start with windows and it's set to connect when SafePay starts. I am using a fresh install of BitDefender for Netgear as of 1/23/2024 and it's still not connecting in SafePay. The build is 27.0.25.115. I was on version 26 when it started. The…
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VPN in Safepay not connecting
I've recently purchased Bitdefender Premium Security Plus. When I open Safepay, VPN remains disconnected with a little red cross indicating this. How do I configure Safepay to open with VPN. I've already looked at the settings and have it on to connect when Safepay opens. I've already performed a reinstall. Any help would…
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VPN - BBC iPlayer not working
Hello, Recently purchased premium VPN so I can watch BBC iPlayer and other UK based tv channels. However, the VPN is not working on BBC iPlayer. Anyone got any recommendations? Thanks
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VPN locations no longer required
how do I remove location on VPN I no longer use or need?
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VPN connected. Is it working or not?
When leaving VPN on if I disconnect from internet and then reconnect the VPN does not seem to work because the data figure showing activity do not change.
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VPN disconnects very often
Hello. Lately, Bitdefender VPN has been disconnecting very often. I would like to know the causes of this problem and how it can be solved.