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Fixing common VPN errors and connectivity issues
Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. You will also find steps to take in the event the VPN is blocking an application, or if you can't access a website while VPN is active. Kindly note that some websites have implemented a system to…
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A Guide to Bitdefender VPN’s Double Hop
As you already know, our UX designers have recently given Bitdefender VPN a fresh look, and to go along with it, all our VPN articles (Windows, macOS, Android, iOS) are now up-to-date. This summer we've also rolled out a brand-new feature: Double-Hop. It can route your VPN connection through 2 servers in different…
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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Bitdefender Parental Controls VPN [Android] continuously disconnects
We are relatively new users to BD Parental Controls. The app is installed on an Android Pixel device with an always-on VPN connection. Randomly the VPN disconnects. There doesn't seem to be any real rhyme or reason to it. It just stops working. Sometime in the middle of using an app; sometimes when just sitting idle.…
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Any recommendations on setting-up VPN before connecting to the internet?
I'm new to VPNs, and I noticed that by using the Bitdefender app you need to login and/or download Bitdefender which temporarily exposed your IP address. What are the best ways to configure your VPN before connecting to the internet (i.e. temporarily using Windows firewall settings with Bitdefender credentials/servers)…
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After latest update google is not working/
Need help. After the latest Bitdefender update when vpn is turned on website www.google.com is not working. the only way to work is turn off the VPN or Add domain google.com split -tunneling even then some pages are still slow ro do not load. The current version I am on is 27.1.2.1(b) operation system Windows 11 any help…
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Amazon Prime Video blocks Bitdefender VPN
How do I use Bitdefender VPN to see videos on Amazon Prime. I want to see videos from the USA Amazon Prime, but since I am temporarily staying in the Philippines it restricts the videos I can see outside of the USA. If I connect to a VPN in the USA, then Amazon Prime Video totally blocks me from seeing any videos. The…
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A lot of websites blocked when using VPN
It's few days that I find this new strange behaviour: when vpn is connected, it's impossible to use multiple websites. I changed server location several times but nothing changes. To check, while VPN connected, I made also the ping control using cmd... they're all blocked. If I disconnect the VPN, they normally work. Never…
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Mozilla Thunderbird is not working when I acivate Bitdefender VPN
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VPN destroys itself
Hi, When I install VPN, it works great at first. After restarting the computer, it breaks. The UI is very slow and takes forever. I can't establish a connection either. I also noticed that I no longer have the TAP-Windows Adapter. I've already tried reinstalling it, but to no avail. I have the same problem on two different…
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VPN Split Tunnel Home Network
WINDOWS 10: Setting: Local Network "Allow access to devices on local network." set ON. I can't access my home server folders, printers, etc. I don't see a way to fix this using split tunneling. Whitelist home IP's? Thanks for the help.
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VPN split-tunneling not working for websites
Hi! I added a few websites to split-tunneling but they load only if I disconnect the VPN. Why? The sites see that I use VPN and are not loading if I don't use a working split-tunneling. I have Bitdefender Total Security + unlimited VPN. Thanks!
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VPN will disconnect randomly
Since the improved Bitdefender VPN rollout, VPN will disconnect at random on my Windows 10 laptop. The Windows install is patched to current levels. Bitdefender AV is updated to most current levels. My ISP is not dropping connections. Sometimes, if I click on 'Connect' in VPN, it will reconnect, but most times, it will…
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My IP is not visible and i can't connect any VPN server
Hallo, My IP is not visible more and i can't connect any VPN server. I did restarting my devices, reinstall Bitdefender VPN, but didn't work. It doesn't work on my Android TV and Android Smartphones.Maybe somebody can help me. Thank you in advance. Best Regards
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BD VPN and Microsoft Remote Desktop
Hi MacOS : Sonoma 14.3.1, BD VPN : 5.0.0.80, BD AV : 9.4.1.10, MS RD : 10.9.6 With BD VPN running I can't connect to my Remote Desktop server, with the VPN disabled I can connect fine. Once connected to the Remote Desktop I can re-enable the VPN and everything works fine. Microsoft Remote Desktop is configured to use port…
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VPN Doesn't Work after Version 27.1.3.14(b)/Locations gone
So my VPN had an update the other day to Version 27.1.3.14(b) & now my VPN is broken. The only thing that appears in locations is "Automatic" and if I attempt to start the VPN, it just hangs & doesn't connect. No error message either. I've tried reinstalling the VPN but this doesn't work. Also made sure that Windows…
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Can't access Internet
I'm really out of the loop with all this sort of stuff. I installed a trial version on Windows two days ago. Seemed to be going well.Yesterday I tried to turn on the VPN, it never really connected. Maybe I ticked something I shouldnt have. I probably did but cant remember anything specific. Today get on computer click on…
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VPN won't connect to my Android
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DNS leak
checking different websites for bitdefender's double hope vpn's dns leak shown that it is connected to the google dns servers instead of protected bitdefender servers or suspected proxies. i explored some online blogs and searched a bit more but all the answers are same as below: These are some reports from the top ranked…
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VPN Mac OSX 15.0 Sequoia
After upgrading to Sequoia, VPN will not work. I go to connect the vpn and I get the screen for allow…however It looks like the privacy and security pane in general you do not actually see BitDefender VPN in the list….there is one mention under local network…but nothing jumping out to say allow like it was described in…
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i'm receiving a "no connection" error for my vpn why do the instructions say to change my server?
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Trying to Install BD on a New Surface
Brand new Surface 11, fresh out of the box. (Windows 11 Home) Already installed the Bitdefender Security without an issue. Trying to install VPN without any luck. Tried everything on forums, turning off the Firewall, rebooting - no luck. Went directly into Bit Central, it won't allow me to download from the site, as you…
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Use Bitdefender VPN With ASUS Zenwifi AX Router. Any Help?
Hi! Anyone who knows how to set up a Zenwifi router to work with Bitdefender VPN. I guess I need to use the OpenVPN alternative in the router's VPN client settings, but it needs a .ovpn file. Where do I get this? Regards, Stefan
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which is due to the fast consumption of mb when we connect to the vpn?
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mail accounts not sending when VPN is connected
Hi, I use an iMac and though I have VPN set up to connect automatically on start up it does not. Today, when I have connected manually it then prevents me sending emails via my gmail accounts. They send when I have turned VPN off. Any advice?
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Bitdefender vpn unifiedSDK.service.exe error in windows reliability monitor
Hi everyone, There is an issue when the bitdefender vpn is installed it gives an unifiedSDK.service.exe error in the windows reliability monitor, this error occurs every time after boot. The vpn does connect but when closing the vpn app and then restarting it I also sometimes get a "the service does not work at this time.…
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VPN
Hallo, wenn ich VPN einschalte wird es sofort verbunden. Es erscheint aber die Meldung bei Ihre IP Adresse: Kein Netzwerk verbunden. Ich habe einen Windows 11 PC, an einer Fritzbox 6660 Cable. kein anderes Virenprogramm. Nur CC Cleaner. Habe Bitdefender VPN de- und wieder neu installiert. Ich benutze Goole Chrome.
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New VPN release issues
Ever since the new VPN rolled out about a week ago I have encountered more problems than I ever experienced in any other release/update. For example: Dropped VPN connections - whether in a wired or wireless environment the VPN connection drops then if it comes back the transfer rate goes to a crawl < 5Mbps. Constant need…
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Bitdefender VPN Install Stuck Configuring For Almost 3 Hours. What Can I Do?
Bitdefender VPN Install Stuck Configuring For Almost 3 Hours. What Can I Do?
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bitdefender's vpn protocols & ms store apps
1-bitdefender vpn does not show that which protocol it is currently using in auto settings. any fix ? 2- it does provide complete features support other than hydra catapult & even does not inform which features ll not work if hydra ( which lacks on obfuscation & can easily be targeted by governments ) any fix ? 3- how to…
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vpn & hackers
Cyberghost claims that hackers ll need to break 40 ip addresses to reach their user's real ip address, what is the bitdefender vpn's defense mechanism in this scenario ?
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I.P. change
Hi. when connected to bitdefender vpn if i click on another virtual location it takes few secs to change the location, ll my real or current ip at that time ll be exposed until the new location is connected ?
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Connection location when using Automatic
This is a feature/enhancement request. After the VPN connection is established using the Automatic option, please indicate to where BD VPN actually connected. This would be convenient and helpful to the user. Currently, when using Automatic the user has no idea to where they connected.