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Fixing common VPN errors and connectivity issues
Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. You will also find steps to take in the event the VPN is blocking an application, or if you can't access a website while VPN is active. Kindly note that some websites have implemented a system to…
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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VPN in Cuba
I tried several times to use the Bitdefender VPN in Cuba (in March, I was at the Melia in Varadero; in May, I was at the Paradisus in Holguin). The connection could never be established. Cuba is not on the list of countries that ban VPN. Could you fix the bug that prevents us from using the VPN in Cuba please?
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Bitdefender VPN and digi online
Hello, since a few days I cannot use digi online with the VPN, an error message pops from digi up about wrong operationg system. Can you do something about it, or do I have to switch vpn? Thanks
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IPTV Stopped Working
Hi, I've had BitDefender anti-virus for years, and also use IPTV. I have recently started using BitDefender VPN. I used to use Express VPN, but after testing out BitDefender on trial with IPTV, I moved over to BitDefender VPN a few months ago. All has been well until the last 2 or 3 weeks, when the VPN stopped working.…
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with bitdefender VPN switched on massive slowdown
with bitdefender VPN switched on massive slowdown Oklaa shows speed of somtimes less than 12mns. when off I have switched it off I have over 350mbs. I'm suffering form very very long file download times
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Bitdefender VPN Upgrade Message Prevents Me From Using My Free VPN Data. Any Help?
I have Bitdefender Total Security and according to the package information I should get 200 MB per day. However I cannot use it because the VPN box constantly changes to an upgrade message as soon as I open it. And there is no way to open the VPN. This is annoying and unethical and makes me want to cancel my Bitdefender…
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accesing Netflix US or UK
Hello I have a new Zealand netflix account However when i try to access an overseas netflix account it tells me my user name or password is not correct. Password works fine on my home account though. I am using bitdefender ver 25.6.0.1 thanks
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Uninstall Bitdefender VPN completely
Hello, since the last major update of my Bitdefender it automatically installed Bitdefender VPN. I do not need it and I'm not going to use it, so I tried to uninstall it. It works until the next reboot and Bitdefender reinstalls it again. It there a way to completely uninstall it and turn it off so that it won't reinstall…
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Bitdefender Premium VPN Wrong Location. Any Help?
So, I switched to Turkey VPN server, but I got an IP from Bulgaria. And when i switched to Argentina, i got Guatemala. Is this often? I used only android premium vpn app. I am thinking refunding my purchase if I am not able to select Country I want.
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Bitdefender and Chrombooks
I am currently using bitdefender on a chromebook, paid version. I have two queries that i could not see an answer to when I searched the FAQs and the forums so am posting here in the hopes someon knows the answers; 1: the VON, I paid for the bitdefender vpn subscription seperately as an add on but it refuses to work - it…
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VPN - BBC iPlayer not working
Hello, Recently purchased premium VPN so I can watch BBC iPlayer and other UK based tv channels. However, the VPN is not working on BBC iPlayer. Anyone got any recommendations? Thanks
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Disconnecting From VPN - Need To Click Many Times
Why is it difficult to disconnect from the VPN in Windows 11? In order to disconnect I have to click 3, 4, or 5 times. I just ignores the first few clicks. Thanks!
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VPN on linux or router
Hi, is it possible to install bitdefeder premium vpn on linux or router device ?
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Is 200MB of VPM shared over all devices?
I have the 'Bitdefender Total Security' package with only 200 MB of VPN coverage. My question is concerning my 5 devices on this plan. Is each device allocated 200 MB, or is the VPN coverage shared. If the latter I had better buy some more. If the former, I should be OK. Your advice?
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How to use split-tunneling for Windows Apps?
Hello community, I couldn't find an answer using the search funtion so hereby my question: how to setup split-tunneling for Windows Apps in Bitdefender VPN? Apps like Prime Video for Windows, NetFlix or Disney+. I can't find an .EXE or .COM file extension for any of these apps. Do I need to use split-tunneling with a…
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Can I install Bitdefender on a EERO router ?
I have installed Bitdefender VPN on my laptop and phone but can not cast to my tv using chrome cast. I have been told if I install on my router (EERO) it will work. Is this correct and if so h0w do i do it ? Cheers
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VPN turns off
I bought VPN yesterday. VPN turns off when I shut down my computer. I turn my computer on later and VPN isn't on anymore. Is this because I have fast startup disabled? I had malware issues recently, and got a tech person to repair my computer. Is there still something on my computer that's turning it off?
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VPN only connected once, but will no longer connect.
My BitDefender connected ONCE, but will no longer connect. At first the connection location was set to 'United States', but would not connect. Changed it to 'New York' and it connected OK. Disconnected from New York then tried to re-connect, but it no longer would. No error message. The window just went back to the 'Turn…
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How to resolve error code 12 on I phone 11, while in So Africa?
Travelled to So Africa & can’t utilize I phone 11 if on open wi-fi. No internet sites can connect. I don’t see any support for I Phone, can anyone help?
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VPN app - how does it determine Public vs. Home Wifi ?
I'm using the Bitdefender VPN app on my Android phone. I want it to auto-connect when not on my home network, regardless of whether it is "secure" or not. For example, even when on a "secure" Wifi network of a hotel, I want the VPN to connect automatically. There is a feature called "Auto-connect on public Wi-Fi", but I'm…
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Running VPN in Egypt
Hi, ive relocated to Cairo Egypt, I work in a hotel, my VPN is not working. (182,181 errors tunnel broken) I have followed all the steps described on the troubleshooting still can not connect. The IT team in the hotel confirms no firewall and no port restrictions, asked me to get in touch with Bitdefender side. I am…
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Why photo upload paused when VPN is active
Both Google photos and Amazon photos apps on my android phone configured to automatically upload new photos to cloud when connected via WiFi. But it stopped working when I started using bitdefender VPN. It says "upload paused, waiting for wifi" when VPN is on. If I disconnect VPN then the upload starts right away. Is there…
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Bitdefender VPN blocks PLEX server Settings?
While my Bitdefender VPN is on I am unable to access my PLEX server settings. I've set up split tunneling for the PLEX media server on the VPN so I'm not sure what's happening. This is occurring while trying to access the PLEX server settings while on the same computer that the PLEX server is located so I'm not remoting in…
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Ads blocker&tracker while VPN on LTE
Hey Ad Blocker &Tracker options are ON. Unlike in the WiFi, after VPN tunnel on LTE gets connected the VPN connection screen shows : 1. No tracker status 2. No location change in chrome web browser Now : Sometimes after a min or so, both above starts to work but mostly it does not. ON WiFi it always works fine. Any hints?…
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Why does my Bitdefender suddenly not connect on my laptop? It's an active acct and works on phones.
This just started happening. I have been using Bitdefender for years, and this VPN for about 2 years. Suddenly it will not connect. Thank you for any help you can give.
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How can they tell I'm not in the country?
I thought one of the main attractions was that you could connect to a server in a particular country and access content that is restricted to that area? So why when I'm outside the UK but my phone is connected to a UK server via your VPN does the National Lottery still know I'm outside the UK??
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VPN on Google Chromecast
I installed bitdefender on my google chromecast and it is asking me to enter my activation code however I cannot find my activation code anywhere. I want to utilize my current subscription so how to obtain an activation code? Thank you.
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error accessing bit.ly w/ VPN
anyone see this before? Brave + Firefox both denied Shields down in Brave didn't make a difference Turning off Bit Defender VPN solved the problem Only site I think this happens to thanks
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How do I know if my VPN is connected?
Hi there, I have just bought and downloaded the VPN software for windows but not too sure if it's actually doing anything! I have clicked on the Connect button and I get the Green connecting icon but then it shows this However if i then go to the dashboard it then sows me this Indicating it's connected?? If it's not…
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How to connect Synology NAS to my Bitdefender VPN Premium account
I have a Synology NAS device and I would like it to connect thru my Bitdefender Premium account but have been unsuccessful making the connection. I am attempting to connect using the PPTP interface within synology. Can anyone provide assistance if this is possible. I see searches that suggest other VPN products can be…
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Turkcell TV+
Hello, I am been watching Turkcell TV+ outside Turkey for a year with Bitdefender VPN premium until approximately three weeks. It seems that they have started to use geo-blocking. I have tried to do all sorts of changes but without any luck, I can not go further after trying to log in to their system. I guess it is same…
