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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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Fixing common VPN errors and connectivity issues
Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. You will also find steps to take in the event the VPN is blocking an application, or if you can't access a website while VPN is active. Kindly note that some websites have implemented a system to…
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A Guide to Bitdefender VPN’s Double Hop
As you already know, our UX designers have recently given Bitdefender VPN a fresh look, and to go along with it, all our VPN articles (Windows, macOS, Android, iOS) are now up-to-date. This summer we've also rolled out a brand-new feature: Double-Hop. It can route your VPN connection through 2 servers in different…
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B.D, Vpn is showing a false time of connectivity
Right after few secs of connection. plz fix
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What's considered too high a number of active IP addresses when VPN is turned on?
I run the windows command "arp -a" to see a list of active IP address connections before and after i turn on bitdefender vpn. Before shows 4 or 5 connections. After shows anywhere from 20 to 200, usually on the higher end. The series of 30 runs below show initially 83 connections. Is this considered high? Also, the number…
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VPN is blocking access to a website
Hello, I am experiencing an issue where the VPN is blocking access to an internal site for no apparent reason. I have to disable the VPN in order to establish a connection. Could you please look into this? I use Bitdefender Total Security. Please tell me what can I do ? The site is <https://assure.ameli.fr/> Thanks you for…
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Further information about VPN security
Hello. Some suspicious actions by malicious agents who have access to personal data, such as executives of internet service providers or individuals with advanced telecommunications expertise, compel me to seek your advanced knowledge on security issues related to VPN usage. That's why I would like to ask the following…
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VPN won't connect to financial website
If I try to access my bank online the VPN prevents me from logging in. If I turn off the VPN I can access it, of course. If I turn off the VPN to access my online banking and the turn the VPN back on after I'm logged in, is the VPN protecting me during my banking session?
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Incorrect traffic amount in bitdefender VPN stats issue
Hi everyone, I have bitdefender VPN premium and it shows an incorrect download traffic amount. It shows the traffic for the last month/week as 52GB when windows only shows 12GB of traffic that month. This PC is a fresh windows 10 install for about a week now and I know I did not have 52GB of traffic in the last week as the…
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VPN for Linux Distros . . .
When will the client be available for subscription? This product is desperately needed. Regards,
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Webrtc Stun is still a big risk in bitdefender vpn
Why the above privacy risk is left vulnerable? The Fingerprinting TrapEven with a hidden public IP, STUN servers can leak your local address (like 192.168.x.x). Websites use this to create a unique digital signature of your device. If you have ever accessed that site before from the same device, they can instantly link…
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Is free VPN good?
have the answer here and tell me is it great or the its for only useful for working on other websites
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Need Premium VPN for travel outside home country?
I have the basic version of Bitdefender VPN on my iPhone, but I'm wondering whether I need the Premium version when I travel to Mexico. I live in Canada. Will I be able to connect to the necessary Mexican VPN servers if I just have the basic version?
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Problem with .NET Framework while installing VPN Premium
Hello, I added the VPN Premium utility to my basic BitDefender subscription. At the end of the activation and installation of VPN Premium, I received the following message from BitDefender: “.NET Framework 4.7.2 or later is not present. Please install it to continue.” I tried to install version 4.7.2, but the system…
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IOS: Is Web Protection the same as VPN?
I have Bitdefender total Security. The VPN on my iphone automatically is connecting and using Web Protection from Bitdefender, but if I go into the Bitdefender app and click on VPN, it says it is not connected. I know I am on some kind of VPN because in the upper right corner of my iphone screen, it says VPN Is connected.…
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VPN for windows makes this site unavailable when ads and trackers are blocked
Hi, Bitdefender for windows works smooth and perfect when ad blocker and anti tracker are enable in the app, but this site www.abc.es does not work. https://www.abc.es/
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Get the VPN task bar icon on Mac to indicate whether connected or not?
Hi My old windows 10 BD VPN task bar icon was red with green dot when the VPN was active/connected. On my new Mac it is just white and have to click it to show VPN window to get status. Surely BD can add some feature to the icon in Mac (like a tick or cross) to show the connection status? Is there a way to tell connection…
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Bitdefender VPN error code 2
I think it may be after an upgrade to a Gigabit broadband; bitdefender VPN displays "error code 2" and won't connect.
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my Bitdefender VPN disconnects and reconnects at minutes intervals, why?????
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VPN connection
Hi everyone, I've just completed the VPN installation, but after few mins of smooth surfing the VPN get unconnected. I tried several actions such unistall the VPN and reinstall it again, but nothing changed. In addition, once the connection change its status as "not connected" the VPN reverts the enclosed message error.…
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Bettersax Course Videos Won't Play
The Bettersax course videos stopped playing once I installed BitDefender VPN. Has anyone else had this problem? If so, how did you resolve it. Turning of the VPN doesn't work.
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how do i download a vpn im on my school lenovo chromebook and it blocks almost everything
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Can't change VPN in central from standard to premium
Hi everyone, I've reinstalled bitdefender total security and after reinstall my VPN was reverted back to the free version, I go to central in the subscription tab and click on the total security devices. When clicking the "change device" button I don't have the option to change the VPN from standard to premium, I only have…
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Software Failure
I am experiencing a Service Failure notice that indicates a software failure. Bitdefender VPN Service fails to start properly; device restart fails to fix the issue.
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VPN not showing it is blocking Ads and trackers
Can someone please tell me why my VPN has stopped blocking adds and trackers. It seems to have stopped this past week. As the line is all blue and numbers are all 0. I tried to turn it off and then back on this did not change anything. Also did a restart. I have Premium VPN. Thankyou
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Bitdefender unable to deal with BBC sounds changes
The recent crack down by the BBC on using BBC sounds overseas has proven a real pain. It seems as if Bitdefender protocols can't cope anymore as it is being detected by the BBC as a VPN. I have been patient, the support crew after weeks said it is a known issue, but still no resolution. I am at the stage of ditching…
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VPN and SEQUOIA
Hello, No more access to my outlook since my upgrade to SEQUOIA. Apple support adviced me to delete my VPN. I did it and it works but…I have no more a VPN. Many thanks for your help. DUBERRY
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No way to activate the Bitdefender VPN app on a Google tv streamer ?
Hello, No problem to install "officially" the Bitdefender VPN app on the Google tv streamer But... when you launch the app and try to sign in, you are not able to fill in your email adress. No access to the email field. I have tried using the Google streamer remote control and the Google home app keyboard function from my…
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Large amounts of secured Traffic
I keep Noticing large numbers coming up on my VPN like this One I've Secured 649 GB less then yesterday? That's definitely not accurate is this a glitch or is there something i should be concerned about ?
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Catapult Hydra Protocol
Hello, i just started using the VPN today on the prospects of it having the C. Hydra Protocol(upon google searching). Was it removed recently? or there might be a bug ocurring here
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Amazon Prime Video blocks Bitdefender VPN
How do I use Bitdefender VPN to see videos on Amazon Prime. I want to see videos from the USA Amazon Prime, but since I am temporarily staying in the Philippines it restricts the videos I can see outside of the USA. If I connect to a VPN in the USA, then Amazon Prime Video totally blocks me from seeing any videos. The…
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Why VPN connects automatically when starting windows against the settings selections not to do so?
I have connected bitdefender vpn on 5 devices. In the first one always starts automatically even though i have selected the setting not to turn on during startup. I have reinstalled it and the problem remains.
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Bitdefender VPN, Subscription not found even i still have till January of subscription..
Why I cant use VPN while I still have subscription and plenty of devices left..