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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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Fixing common VPN errors and connectivity issues
Here you’ll find quick-fix solutions to common Bitdefender VPN connection errors on Windows, macOS, Android, iOS, or iPadOS. You will also find steps to take in the event the VPN is blocking an application, or if you can't access a website while VPN is active. Kindly note that some websites have implemented a system to…
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A Guide to Bitdefender VPN’s Double Hop
As you already know, our UX designers have recently given Bitdefender VPN a fresh look, and to go along with it, all our VPN articles (Windows, macOS, Android, iOS) are now up-to-date. This summer we've also rolled out a brand-new feature: Double-Hop. It can route your VPN connection through 2 servers in different…
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Why is it that my browser hasn't got its location not showing when vpn is engaged?
My browser used to show its new VPN location "i.e. Manchester" now it's showing my real location like Toronto I think it's linking to my new location but why would it now show my original location?
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Macbook Pro VPN Autoconnect Failure
Having set all parameters in Settings so that the VPN will launch and connect upon my MacBook Pro start up, the VPN launches but fails to connect. I have to connect manually every time. Is there a fix for this? It is rather annoying to provide the option yet it does not function. Thanks!
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i've been using duck duck go for a long time with bitdefender and it recently has acted up.
i get this error for all web addresses Hmmm… your Internet access is blocked Firewall or antivirus software may have blocked the connection. Any suggestions?
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Can't change VPN in central from standard to premium
Hi everyone, I've reinstalled bitdefender total security and after reinstall my VPN was reverted back to the free version, I go to central in the subscription tab and click on the total security devices. When clicking the "change device" button I don't have the option to change the VPN from standard to premium, I only have…
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Bitdefender VPN premium
Hi everyone, I just bought the bitdefender VPN premium for 10 devices, when I go to my central and then my subscriptions and click on the VPN devices I get the option to either keep my allocation or change my allocation to my bitdefender total security. What does this setting do? Is this to change when I will be billed for…
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i cant activate VPN on Iphone whit code
I bought VPN from a different seller than Bitdefender and received an activation code. I managed to activate it on my laptop, but I can't find where to enter the activation code on my iPhone. Can someone advise me?Thanks!
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How Do You Add VPN To My Television?
How Do You Add VPN To My Television?
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How Do You Connect A VPN To A Router?
How Do You Connect A VPN To A Router?
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Using Web Protection And VPN On iOS
I had central and mobile BD downloaded on my iOS Iphone . I kept losing web protection even though I disconnected BD VPN and my Express VPN. I deleted BD central from my phone and kept BD mobile and it seems to be working now without turning web protection off. But can I use both at a time? For example when in an airport…
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Having problem with outlook can’t connect over Bitdefender VPN
I'm having problem sending and recieving in oulook. Online support has a section on this and I have followed it correctly but it still won't work. Anyone out there who has this problem or answer to fix would be helpful. ie:Apps can’t connect over Bitdefender VPN 😕
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Blocked by cloudfare trying to access www.bitdefender.com for customer support
So, that's it. I'm having a lot of problems with the VPN and now I can't even use the support
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Very slow internet using VPN
I have been testing the BD VPN, and I want to like it.....BUT, I have gig speed. On one wired desktop computer with speeds normally at 950mbps, VPN takes it down to 50-100. My second WIFI desktop normally hits 250mbps, VPN takes it down to single digits. This can not be right? Anyone? Thank you.
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Bitdefender VPN blocks Google queries and YouTube items
For some time I am seeing some sites inaccessible when searching using Google. Now Youtube is complaining about the VPN for some posts. Is this being addressed? Thanks
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Why Can't I Use The Bitdefender VPN Included With My Basic Subscription?
Hello. I don't want to renew my VPN Premium subscription. Why won't Bitdefender let me turn on the VPN that comes with the package? Can I refuse to renew only VPN Premium, or will I have to abandon Bitdefender entirely and take another antivirus for this?
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Can I access BBC content while on holiday in Italy using Bitdefender and how?
Can I access BBC content while on holiday in Italy using Bitdefender and how?
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Why does VPN connect even on local, trusted WiFi?
Why does BD VPN connect even on local, trusted WiFi? I don't want or need the VPN on my own network, yet every time I make any changes to the VPN settings, bam! The VPN connects and enables the VPN, even when I'm using a trusted network. I then have to go in to the VPN and turn it off, but I shouldn't have to, it should…
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Beim Versuch, eine VPN-Verbindung herzustellen, ist ein Fehler aufgetreten (Fehlercode 2).
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I cant open the VPN download file on my windows laptop
I have a bitdefender account and on my dashboard it says I have one device with VPN. I havent paid for the premium VPN. do I get basic VPN with my account. Also I have downloaded the vpn .exe but when I try to run the download its just stalls. any ideas what i can do
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Bitdefender Total Security VPN
I'm having a problem getting to a eu website for Kaspersky. I always assumed with a VPN my computer was hidden and I could go on a site ban by the US government because whoever or whatever couldn't detect where on the planet mu PC was because the VPN was on hiding my IP address and region. Does anybody know why I can't get…
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Hi, can you tell me how to fix the error message in the attached file?
https://us.v-cdn.net/6031943/uploads/HJY5SJ2HHGSZ/errore-vpn.pdf
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When I start/open my laptop I have no Wifi. This is the case since I have Bitdefender Premium (VPN).
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How to disable the VPN service
I don't want the VPN installed on my PC because I already pay for a VPN that I've trusted for a long time and I don't want to switch it. How can I uninstall the VPN service or disable it permanently?
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No internet connection without VPN
VPN version 27.2.3.8(b) Windows 11 Randomly, when this computer starts it will show connected to wi-fi but no internet. I can access my LAN but not the outside internet. If I connect to VPN, internet connectivity is restored. When I disconnect VPN, internet connectivity remains. If the computer goes to sleep while VPN…
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Need to deactivate kill switch
i use windows 11 on a surface laptop. BitDef VPN connects for 5 to 10 seconds and then disconnects. I used different locations and still deactivated.deactivate. someone suggested to deactivate the kill switch but I cannot access the kill switch. How can access the kill switch? Is deactivating the kill switch the real…
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Upgrade to Premium Security - Individual
As my Total Security - Individual and Premium VPN expires soon I was offered an upgrade to Premium Security - Individual. I finally got security plan to install but cannot get the VPN to install. it keeps saying not installed, I have tried a download a few times but will not work. I followed the steps indicated but all I…
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How to stop VPN from randomly stopping access to many sites
I have put all my usual sites that I visit in the split tunneling list, and I still will be blocked, randomly and sometimes totally, from accessing some sites. Is there anyway to improve my access when I am using Bitdefender VPN? Is this a 'normal' side effect when using a VPN?
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Access denied
I get this error for costco.ca if I use a Vancouver (Canada) ip but no problem if I use a Toronto(Canada) IP This is the message I get: Access DeniedYou don't have permission to access "http://www.costco.ca/s?" on this server. Reference #18.981c2117.1741905556.8b33b38…
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How do I identify and remove application that is disconnecting VPN on my android phone?
Hi everyone, I received alert which says "Bitdefender VPN was disconnected by another application on my android phone. How do I resolve this?
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How can I get VPN to display images on a legitimate website on windows 11?
When running bitDefender VPN and accessing my geocaching.com website - no images (thumbnails) nor images from the website will be displayed. If you attempt to display an image from a geocache webpage - legitimate - then the following error is displayed … "The requested content cannot be loaded. Please try again later."…
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How can I resolve issues with Bitdefender blocking legitimate websites or app ?
Hello , My name is Mukesh karkey, I'm having trouble with Bitdefender blocking legitimate websites and applications like my VPN and certain browsers, and I'm looking for some advice. I'd love to hear about your experiences with this issue. What specific applications or sites have you had problems with, and what methods did…