All of the sudden VPN Broken Tunnel Error causing disconnect and can't access certain sites

deannieb78

With an unusual effect --- I cannot access any of my personal websites I own and are hosted through hostgator when the VPN is NOT working. I can ONLY get to them when the VPN is connected and working. This JUST started happening right around doing a windows 11 update. I can get to my portal dashboard on hostgator, but cannot go any further. Cannot get to cpanel. And cannot access any website directly either that I have hosted on hostgator. I have no problem accessing them via my mobile phone using the same wifi network regardless of the vpn connection. I've looked at everything and can't figure it out. And, the VPN keeps randomly disconnecting (frequently!!!) due to a broken tunnel 18.

I can't find a fix for that. And don't know why it not working would cause me to not access those sites and just those sites. HELP! Please!!!

kp1963

I have this same issue several times a day. What is the solution?

AF1

Last few days I can't access any websites with BD VPN active "your internet access is blocked'

All browsers, all Locations.

V27.1.2.1(b)

Alexandru_BD

Hello,

Based on my findings, there has been a temporary technical issue with the VPN yesterday evening, but this was resolved shortly after it was found and everything should be back to normal now. Can anyone confirm if that's the case?

Thanks

crystalclear

I'm very disappointed with Bitdefender Total Security, the VPN keeps blocking my frequently visited websites and disconnecting itself several times a day. I keep receiving lots of phishing text messages on my iphone and email spam messages that I need to frequently block. I thought Bitdefender would protect me and put my mind at ease but it hasn't. I don't feel protected nor trust that it is giving me the TOTAL protecting experience. Totally Unsatisfied!!!

Alexandru_BD

Hi @crystalclear,

I'm sorry to hear that you are disappointed. This is an older post, however since you've chosen to revive it, I'll try and help you out here. Based on your description, it looks like you are encountering two separate issues which must be addressed one at the time. So, let's start with the VPN. What is the VPN version displayed in the UI? Does it end in (a) or (b)? When the VPN disconnects, does this happen on WI-Fi, data, or both? And on what operating system are you encountering this?
What troubleshooting steps have you taken so far, have you tried to switch servers, have you tried different protocols, maybe another network or device, to exclude a possible network or device-related issue?

As for blocking, did you follow any of the steps described in this support article?

https://www.bitdefender.com/consumer/support/answer/13353/

I may have other questions.

As for spam messages and phishing, check if this article helps:

https://www.bitdefender.com/consumer/support/answer/52799/

And I would also recommend Scam Copilot. I'm not sure which subscription you have, but this is included in the following Bitdefender plans, both individual and family versions:

Bitdefender Premium Security
Bitdefender Ultimate Security
Bitdefender Ultimate Security Plus
Bitdefender Ultimate Small Business Security

In the event you already have such a package or you're interested in one, since you've mentioned that you are using an Iphone, here you will find the steps to set it up on iOS, just in case:

https://www.bitdefender.com/consumer/support/answer/106015/

But first I would have a look at the VPN to see what's wrong with it.

Regards,

Alex