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Guarding Your Digital Life: Tune into our Q&A on Digital Identity Protection
📣 Dear Community members, We are excited to announce our latest Q&A session that delves into a topic of utmost importance in today's digital age – Digital Footprint and Identity Protection. As our lives become increasingly intertwined with the virtual world, understanding how to manage and safeguard your digital identity…
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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Community Contest - Scuderia Ferrari Prediction Challenge
Dear Bitdefender community members, We are launching a contest that will set your hearts racing. Get ready to unleash your inner strategist and dive into the thrilling world of motorsport predictions. We present to you the "Scuderia Ferrari Prediction Challenge" for the ongoing 2023 racing season! Do you have what it takes…
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Bitdefender together with Scuderia Ferrari
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari. Full announcement below: Forza Ferrari!
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What would you change on Bitdefender.com?
I am one of the (many) marketers responsible for what and how we showcase our solutions on our website - mainly bitdefender.com. We need your help to grasp how we can better serve you( people who install and use our security solutions) in terms of clarity, consistency, and ease of use for our website. I am here to learn…
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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How do I stop Bitdefender auto renewal?
How do I stop Bitdefender auto renewal? Log in to your Central account and go to My Subscriptions.Access My Payments.To disable auto-renewal click More Details on each Bitdefender subscription that has this service enabled.Click Manage your subscription renewal options.Choose Stop auto-renewal to proceed with the…
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Bitdefender Password Manager to replace Bitdefender Wallet
Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, Bitdefender continues to proactively develop and shape its solution set. The resulting new solutions and feature modifications often lead to a need to discontinue older software revisions…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Instant Wi-Fi intruder alerts for Mac
Hi everyone! I wanted to request the Bitdefender developers to add Wi-Fi intruder alerts as a feature. I've been using Avast Premium Security as my security solution on Mac for some time now, but I've been wanting to switch over to Bitdefender for Mac, it has all the features Avast has except for this one, which I think is…
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Real-time Protection
I'm trying to play Farming Simulator 22 on Steam and it throws an error code. It says "Error: Can't read profile path." The way to fix this is by going into Windows security and adding the Farming Simulator 22 files into the “Control folder access”. But in order to do this you need Windows security real-time protection.…
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Rootkit suspicion
I have installed Bitdefender total security just a couple of days ago with 1 year subscription plan. It's doing completely fine with the service provided. But i suspect there may be rootkit in my system as windows sometime freezes & tochpad, mouse & keyboard works unusual and become hyper. I run windows 11(64-bit). I tried…
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Why no scans or results?
Why does'nt Bitdefender software start a scan from the antivirus area, show the active scan in progress and then show results and a logged outcome?
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How to manage subscriptions in Bitdefender Central - The essentials
In the following article you will find detailed information on how to manage the Bitdefender subscriptions in the Central account. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product, or even for different products, with the scope to…
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Bitdefender causing long Spark Desktop startup times
Hello all, I have a problem with Spark Desktop app on my Windows 11 device opening very slowly. This has been going on for at least a half a year now. If i keep it running after opening, it works just fine, but initially it takes at least a half a minute to open. When checking Task Manager, Bitdefender Virus Shield takes a…
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Bitdefender with a non-admin windows account
Hi, I have recently purchased bitdefender internet security and I installed it on a windows 11 pc. On my pc I prefer having an administrator windows account and a standard account which I use for daily activities. I installed bitdefender using admin account and I noticed I can't modify any settings and I don't even receive…
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Firewall is blocking NAS access
Hello all! Since a few weeks my Bitdefender Total Security Suite (v27.0.18.96) is blocking the file share access to my NAS. I can't mount the SMB fileshares or open them directly in the Windows File Explorer. To open the network path to the shared folder, I've to disable the firewall of Bitdefender first. But this is a…
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BDserviceHost.exe use RAM and CPU a lot that kill windows 10 and 11
Hello BDserviceHost.exe after new update, eats up the memory little by little in use, on 4 different machines in the office. all without exception are affected, both under Windows 11 and Windows 10 (All updated!) I can desintall and reinstall ... all the computer in desk, but i don't think that a personnal problem ...…
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How to confirm scanned threat result or report false positive?
Hi, I'm new to the forum but have been using BD for a few years on various PCs and Android phones. Very recently BD identified the Slice app on my Android S23 as a PUA even though I've had and used it for years. Is there a way to confirm an actual threat or bad actor in the app? Alternatively, if the app is "clean" is…
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A few cons with Full Scan (and one pro)
Preamble I apparently went over the word limit (actually, the character limit) in drafting this, so I've split it into a few posts. Background Idly clicking around with my mouse on my computer (much like a monkey randomly banging on a keyboard hoping to produce a Shakespearean masterpiece), I happened to click on the…
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
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Bitdefender Internet Security on a "user" account problem
I'm having this vexing problem on my Windows 10 (Pro edition) computer. I read somewhere that it's better to use a "user" account, than get on the internet via the main "administrator" account. So I have 2 such user accounts and primarily sign into the first one I made, every day for almost every internet session. Sometime…
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Messenger behavior - app anomaly?
Hi, All the links I click inside messenger lead me to a scam page. Is this considered an app anomaly and should the app anomaly detection in Bitdefender detect and block this kind of behavior please? Or is there another solution for this? Thanks, Niko.
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Allow One Time Pass vs Adding Full Exceptions
Most of the time, having the Web Protection warn me that a sign I am trying to access could be danger is great. In fact, 99% of the time I chose not to go to that site and will look for safer sites that contain the information I am looking for. But there are exceptional cases (1% of the time) that a link was sent to me by…
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update from trial version not possible - link does not work
Hi, I'm almost at the end of a trial period and would like to buy the product and make use of the advertised discount. However, the "buy now" button in the app doesn't work. It opens up the browser to but when I click the "buy" button there, the link is dead. I wrote an email do Bitdefender, but so far haven't got a reply.…
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Really, Bitdefender?!
When decided Bitdefender to become adware? Especially, when I definitive set up already that I do not wish to receive ANY offers. It is not a free product and this is so unprofessional.
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OneClick Optimizer registry information
I appreciate the fact that OneClick Optimizer is cautious in not being overly zealous in finding myriads of registry keys to resolve, but, it would be nice to be able to click on and expand the issues to see the information on what keys it found for deletion. And that we could select individually the ones we think could be…
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Bitdefender TS - how to control scanning process?
I installed Bitdefender and started a scan, but I couldn't find a way to stop the app from, apparently, removing files without my permission. I mean, it found a number of files and had labeled them 'Unresolved' which I assumed it would ask me what to do with them, but it also labeled other files as 'Resolved'. Are the…
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Installation 0% and Error
Hi, we want to try Install Bitdefender Gravityzone (Business Security) On-Prem. When we try to Install on device (windows) we get feedback error, The error show after process 0% It's still early
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False Positive From Running Powershell Commands Batch File At Command Prompt. Any Suggestions?
FALSE POSITIVE I got a false positive today from running Powershell commands through a batch file at the command prompt in Windows 8.1 x64 with BIS 26.0.32.116. In short, the Skript I run looks for differences between files at two user-specified paths (vaguely like the command "fc", but batched and using analogous…
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How to disable bitdefender autopilot ?
Hi It constantly warns on the main screen that the password is weak, install password protection. How do I cancel the warnings? edit: I blurred your Account name at the top, Scott.
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About secure softwares for Win 10
I wanted to know if some of the famous softwares that make you device fast are really secure or just spyware. What's your opinion on CCleaner ? If that's not secure then kindly let me know what software should I use for faster performance.
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EquusAfricanusAsinus Malware
EquusAfricanusAsinus Malware This hasn't been detected by bitdefender system scan but is causing my browser to redirect away from google and other websites- Can Bitdefender remove this malware?
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I bought the new upgrade and don't fully understand
Greetings, Might be a dumb question. But I upgraded from Total Security to Premium Security and I have the receipt and it shows on my account. I thought it would just automatically update my services in my existing Total Security, but confusion only hit me. It asked me to download a new BitDefender so my question is, do I…
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vpn connection has stopped of an error 300
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Number Of Scanned Connections Is Lower Than Listed In Traffic Categories. Any Explanation?
Hi, I encountered an issue with iOS Web Protection analysis. To operate with numbers for better understanding: Number of scanned connections: 805 Number of connections by Traffic Categories: Computers and software: 965 Others: 644 Business: 375 Illegal: 111 (!!) Browsers: 102 Online shopping: 77 Ads: 61 Travels: 56 Social…
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Possible virus in .scr file. Is this a false positive?
A year ago I downloaded some retro screensavers from Windows 95, including one called "ssstars.scr". It's been on my Windows 10 computer for about a year and hasn't caused any problems for me at all. Yesterday, I did a Bitdefender scan and got the following message: "The file C:\Windows\System32\ssstars.scr is infected…
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Firewall creating rules with invalid program paths
Following the latest update I have had issues with applications being blocked from accessing the internet even though it appears there is a firewall rule allowing access. When I edit the rule I discover that the program path contains an incorrect drive letter - either a valid drive but not the location of the program file…
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Running VPN in Egypt
Hi, ive relocated to Cairo Egypt, I work in a hotel, my VPN is not working. (182,181 errors tunnel broken) I have followed all the steps described on the troubleshooting still can not connect. The IT team in the hotel confirms no firewall and no port restrictions, asked me to get in touch with Bitdefender side. I am…
