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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Michigan woman loses thousands in Gift Card-fuelled Tech Support scam
A Fairfax man, Sunyu Qian, has pleaded guilty to orchestrating a series of scams that defrauded victims of over $1 million. Among these fraudulent schemes, Qian used a sophisticated cyber-security gift card scam that tricked unsuspecting victims into purchasing gift cards to “resolve” fabricated subscription issues. Months…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD & @Mike_BD and mods @fedor, @Scott, @Nunzio77, @Math_Matei, @Ekimoz and…
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Welcome to Our New Anti-Scam Campaign: Let’s Fight Fraud Together
Online scams pose a bigger threat than ever. In the past few years alone, these attacks have grown in both number and complexity, with official reports indicating billions of dollars are lost annually to cyber crooks. The Better Business Bureau (BBB) reported that victims in the United States lost nearly $10 billion to…
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The first complete security solution for content creators is here
Today, we proudly announce the launch of another Industry First, a complete security solution for content creators and influencers on YouTube, specifically designed to safeguard your digital assets, reputation, and income from sophisticated threats and scams targeting your audience:
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Who wants to use Bitdefender Premium VPN services on Apple TV?
I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…
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Why does safe pay give me a blank pay?
I am going to take everything I add to safe pay and go to another software. I have to click on go to desk top to make any payments or check any financial accounts. I am considering going to another software. I have a low level of tolerance when it comes to my financials>
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MacOs 15?
Does Bitdefender GravityZone Business Security officially work with MacOs 15 - Sequoia? We are trying to install it on one machine but non of the instructions are updated to match the changes in MacOS 15 so we are stuck with errors that cant be fixed with the help of the instructions
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Email protection disappeared?
Hi, i have Bitdefender Premium security plus. It has been monitoring 4 email accounts, 2 Gmail and 2 outlook. It has suddenly stopped monitoring all but 1 of them. (My main Gmail account). Support guides me to the app to fix the issue but I can't find the email option within it? I know it was there before! Can still see…
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BDTS and system restore,could you explain me the best way to restore my OS?
I've recently performed a system restore from a restore point saved,the reason was that I've suddenly lost all my tabs opened in my Opera browser and I can't find them anymore (I haven't saved them in bookmarks or other locations),I've had some trouble during the process with that error caused by Birdefender that doesn't…
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Newly Setup of XDR, how to?
I have my Gravityzone and assigned license to 1 client with XDR - productivity apps (office 365). I can only manage to connect the Email Sensor and not Audit Sensor. Questions: Their license is MS Biz Standard only, do they need E5 license to activate the Audit subscriptions required for Audit sensor ? My Email sensor is…
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"Our systems have detected unusual traffic from your computer"
Bitdefender does not report I am infected why does this happen quite regularly
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AmuseMEMEnt Arcade
I believe that humor and laughter should always be part of our daily lives. As E.E. Cummings used to say: "The most wasted of all days is one without laughter". No matter where you are, you deserve a good laugh. My proposal for you from this day onwards is to have our own happy place within this Community and share the…
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Someone I blocked is reading all my social media messages and emails
Someone I blocked is reading absolutely everything I send via social media messages including from my private accounts and blue-ticked accounts to blue-ticked accounts, and all my emails, telegram etc. Even when i am in Instagram they seem to know whose account I have gone into to view. This is true for text sent from my…
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There is no such permission calender in settings for scam alert
title, how to fix that? Maybe its malware or just a bug? ios 18 official release, bdm version 7.4.1
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Password Manager in Safepay and Autofill
I just purchased Bitdefender Premium Security and have run into a couple of problems that I have been unable to resolve. I have imported all my passwords into Password Manager. While working in Chrome, Password Manager works, but when in Safepay, Password Manager does not appear to be an option and I must manually enter my…
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Updates Taking a Very Long Time to Complete
In the last couple of days updates to Total Security 2024 are taking a long time. It's been stuck on 0% for several minutes now. Update took about 15 minutes to finish yesterday. There is nothing wrong with my internet connection and prior to two days ago updates were fast.
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Why does Bitdefender open itself multiple times at startup?
Every time I start my iMac, Bitdefender opens itself at least twice putting multiple app icons in my task bar. This morning it opened four times, and I now have four Bitdefender apps open. This is maddening. Does anyone have a solution to fix this? Thanks.
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MacOS security scam
My 83-year-old father received this MacOS Security warning in his Chrome browser on his mac about a month ago. He called the number and thankfully soon realized it was a scam. I installed Bitdefender, cleared his browser cache, etc, and looked for bad extensions. We thought that solved the issue until he received the same…
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Why is it not possible to contact Bitdefender?
I have just renewed my Bitdefender and It is now due to expire in October 2025. However, after I had renewed it they sent me an email telling me that they were going to take a payment of more than twice the amount I had just paid in August 2025, two months before my next renewal is due. I realise that they like people to…
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Attack timeline involving compattelrunner
Hello, I am trying to understand this sequence of events from a "threat blocked on your device" due to real time protection: 1) 05:28 Wininit.exe executes services.exe 2) 05:31 services.exe executes svchost.exe 3) 5:40 svchost.exe executes compattelrunner.exe 4) 5:41 (more than a minute later) a FreeFileSync file get…
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Connection location when using Automatic
This is a feature/enhancement request. After the VPN connection is established using the Automatic option, please indicate to where BD VPN actually connected. This would be convenient and helpful to the user. Currently, when using Automatic the user has no idea to where they connected.
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Using iOS Simulator in XCode with Bitdefender GravityZone
When we attempt to reach SSL-protected websites (i.e. https://carallel.com) using iOS Simulator on MacOS, we receive an error that The Connection Is Not Private, and it looks like a self-signed SSL certificate is being proxied by Bitdefender which isn't trusted by the simulator. Is there a way to exclude the iOS Simulator…
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Bitdefender version update failing, serious issue
Hi everyone, My bitdefender tried to update to the newer version, the icon of bitdefender then disappears like it always does with a version update but then doesn't reappear. After reboot bitdefender is loaded again at start but then after 15 minutes it tries to update the version again and again fails. In the "info" it…
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Import from app
When trying to import data from Roboform I am told too many fields. So how do I import csv from Roboform?
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Update of threat database
Hi all, by mistake I have clicked "not now" on my dashboard. Now it has been two days that I do not receive any updates of the threat db and I don't have the option on the dashboard. How can I manually enforce an update?
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Bitdefender Mobile Security Keeps Turning Off for Samsung S23 Ultra
Hi, I am using Samsung S23 Ultra with Bitdefender Mobile Security installed. After installing it on my mobile phone, it keeps turning off. I had tried many ways to keep it on and running on my mobile phone but to no avail. Please advise, thanks to all.
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Any way to deal with frequent sendgrid/twilio warnings which seem to be a scam
I keep getting warning emails about login attempts sent by sendgrid to me. These attempts seem to be generated all over the world. As far as I know I do not have a sendgrid account. the message I get is Are these messages real, from an account that I might have and not know about? Should I be concerned or just delete them…
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'new device discovered' - *what* new device??
i keep getting new device discovered pop-ups, with no information on exactly what device is now considered new [p.s. - i have attached no new devices…]. Some information pointing to what the software is talking about would be very helpful. I've checked what little information is available.
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Total Security-White screen
I have iMac and tried to activate Bit Defender Central. The screen goes white and nothing happens! Am I missing something?
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BD Mobile Security keeps turning off on my Samsung Phone
I also am having BD Mobile Security turn off multiple times a day on my Samsung S10e phone. I changed battery optimization to unrestricted and turned off putting unused apps to sleep. Under Battery Background usage limits, it doesn't display BD as a selectable app which can be added to the never auto sleeping apps list.…
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The bug is back: The app you just installed requires scanning before being used
On android I am multiple times a day getting the alert notification: "The app you just installed requires scanning before being used" Except that I haven't installed any new apps. This has happened before, see the posts from last year, and it's happening again. I can only assume that somewhere inside Bitdefender there's a…
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Risk alert does not make sense relating to supposed app install.
I have Bitdefender for Android installed and for the past two days the dashboard has alerted me to an app that has supposedly been installed that represents a risk. However, I have not installed any apps in that period. I run the scan and when it finishes it says it needs to scan again. Once the scans are completed it says…
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Malware Scanner Keeps Detecting New App
Every morning for the past week I get a notification: "Your Device is at Risk - Malware Scanner - "You just installed an app that cannot be currently confirmed safe..." I have NOT installed any new apps, but I still get this notification. Why? How do I fix it? - Thanks. System: Android - Pixel 7a
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Why does Bitdefender say I need to scan a new app when I haven't installed one?
I haven't installed a new app in my phone in now than a month (except the uninstall/reinstall the buggy BD app), and just this week BD says I need to scan a newly installed app at least once a day. Does anyone know what's happening or how to fix it?