premium security

henkZ

downloaded this today. Had Totalsecurity. VPN is updated to premium, but my Total security still says ineed to extend and stopping tomorrow. So same issue as Dave

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hello @henkZ,

Unsure who Dave is or what issue he was experiencing, but if you've previously used Total Security and have renewed your protection manually by purchasing a new Premium Security subscription, the new suite will be activated in parallel in your Central account, since the two products are not identical. Since by the time you read this your Total Security subscription/license would have expired, I assume your devices are now protected by Premium Security? Let us know if that's the case, or if you reached Bitdefender Support in the meantime.

Regards