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Inflight entertainment and downloaded movies.
hello. VERY new to bitdefender. When I travel I like to connect to inflight entertainment on the airline wi-fi and their app to catch a movie. Bitdefender does not like me doing this. I had to crawl into the bowels of my setting to turn off a VPN setting (don’t know much about this) which seemed to remedy it but made me…
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How do I block ads with BitDefender?
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Two-factor authentication not possible
Good day I have created a new account so that I can describe my problem here in the expert community and also download a test version so that my newly formatted notebook is protected. I lost my mobile phone and now I no longer have access to the installed 2-factor authentication. Unfortunately, this happened when I…
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I'm trying to install Password Manager on a second iPhone but I'm asked for my password.
How can I install the app on a second phone and establish another account for passwords?
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Android phone, camera takes 10 seconds before video starts recording
After installing BD on my Samsung S8+ , instead of the video recording like it use to when i press the button it takes 10 seconds. when i look at the recorded video that 10 seconds is like I still picture. I also did a factory wipe of my phone prior to installing BD. So to be fare not sure if it was the wipe or the BD.
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Beware of targeted scams - Essential advice for college students this Fall
As the fall semester begins, college students are returning to campuses across the country. With the excitement of a new academic year comes the unfortunate reality that scammers are also gearing up to target students. The Better Business Bureau (BBB) has issued warnings about the rise in scams specifically aimed at…
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Original Issue with Bitdefender VPN: Seeking Resolution
Hi Everyone, I'm experiencing an issue where my Bitdefender VPN disconnects randomly, showing error 8200 (Broken Tunnel). I've reinstalled the software multiple times and logged in and out several times. Flushing the DNS seemed to work temporarily, but the issue resurfaced after a day or two. Unfortunately, I can't find…
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Which Product is right for me?
Hello, We are a small company with seven users (5 Macbooks and 2 PCs). We do not have our own servers and use GoDaddy's email service and Microsoft's cloud services. Which product and set-up is the best for us? Thanks, Alex
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Unable to install Total Security,
I uninstalled Bitdefender Total Security by mistake while reinstalling it I got a message saying "Uninstall Iolo antivirus" which I have not had on my laptop for months, I have searched for remnants of Iolo Antivirus/Iolo System Mechanics in programs and register and deleted what I found but I am still unable to reinstall…
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Question About Password Manager Menu And Access To Passwords
How do I go about editing passwords and other information contained in Password Manager. I am not seeing any Menu dropdown anywhere when I open the Password manager.
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Query About Detected Suspicious Web Page. Any Help?
This is my first posting here and I'm not sure if this is the right spot to do it, so I apologize if it's not. In my warning notifications I keep getting a reference to 'Suspicious web page detected', and that 'the webpage *** has been detected as suspicious. Although the page is not blocked, it is not recommended to…
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One dangerous link found
One dangerous link found. What should I do
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Rules reset after restarting PC
Hello. I have alert mode switched on so I have full control over what applications can connect to the internet. However, every time I turn my PC back on, all the rules have been deleted. Incredibly frustrating, as I should only need to set them once. Is there a solution, or another bug in the programme? Thanks Chris
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How do you get Mobile Security for Android to stop showing 12 days trial left
I have purchased Bitdefender Anti-Virus Plus and have also installed it on my Android phone following the links etc from Bitdefender Central. However, every time I launch it it is showing 12 days of a trial left. How do I get that message removed.
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windows updates
Why does bitdefender say in notifications that there's a critical windows update, but if I go into windows and check for updates, it says I'm up to date?
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Full system scan caused hard crash
Hi there Like the thread title says: I attempted to run a full system scan on my PC on 01/May/2021 using Bitdefender Internet Security. After running for a few minutes the scan "froze" and seemingly caused a hard crash on the system: - The mouse cursor remained visible and mobile, but the Bitdefender interface would not…
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How to download iPhone Bitdefender
I bought BitDefender for my iPhone but it won’t download. I get this message: Oops, it seems there was an error with your request. Please try again later. I bought it because I’m getting Text messages on my IPhone saying my phone isn’t protected, McAfee expired, 150 pictures downloaded from my iCloud. Will bitdefender be…
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Explanation of Subscription Agreement?
3.1, Your Responsibilities: … "All messages You transmit through Bitdefender Solution shall identify You as the sender." What, precisely, does that statement mean? Does Bitdefender have a means from which a user can send messages from within the Bitdefender application? Does it somehow tag emails or messages from other…
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Googleadservices blocked
Every time I tap on a google ad that I choose to look up, my Android phone blocks the site. There is no option to continue. The only way I can stop this is to uninstall bitdefender. That's ridiculous. I can't find anywhere in the app to set a site as safe or whitelist.
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Way to "pause" parental controlled profiles without having to manually remove exceptions?
As the title says, is there a way to "pause" parental controlled profiles without having to manually remove exceptions? For example last night I was fiddling with my child's phone and wanted to see if I could pause some of the sites I have restricted without having to delete the exceptions manually. Can I "pause" the whole…
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How to exclude some apps from Malware scanner?
Hi guys. There are a few hacked apk apps in my phone which are completely safe but Bitdefender raise alarm every scan.. I would like to tell him that that the apps are safe but can fund this essential option. Thank you very much!
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Is it possible to use BD Wireguard protocol with FritzBox?
I am using a FritzBox as my router at home. This router has the ability to embed wireguard VPN settings to always route any web-traffic of my home network via a VPN network. I want to generally route all my home traffic via VPN and not to activate VPN on all devices. In order to get this activated, some wireguard settings…
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2FA key was deleted from app now can't log in
The key for 2FA has been deleted and I am stuck at login screen for https://cloud.gravityzone.bitdefender.com/ Need to remove it so it can be set back up, How can I do that?
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Bitdefender on Honor phones
Hi! I am the developer of the "Driver Card Reader Pro" Android application. Recently, four of our users encountered a false alarm from Bitdefender on their Honor phones. Other antivirus software (Norton, Avast, AVG, Kaspersky, etc.) did not report any issues. Is there someone at Bitdefender who monitors this list?…
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Installer BitDefender sur un appareil supplémentaire - difficulté
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password reset on app
Hello i want to ask you how to reset my password on app on computer. I forgot the password so now i cant change anything in the app. My email is [email removed by admin]. Thanks.
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Can you please help me troubleshoot this problem?
Hello, good morning. I’m experiencing issues with the VPN. When I’m at home, it connects without any problems, but when I'm away and connect to other networks, the VPN doesn’t activate. This happens mostly on the laptops. Please, I need your assistance.
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Bitdefender is closing my connection for Sierra chart
Hello, Bitdefender is (usually after an update) closing my connection for Sierra chart with error "windows error code 10053". I have tried to add Sierra chart to exceptions, but it doesn't work. Can anyone to help to fix that? Thanks you
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Keystroke encryption for web browsers
Could there be keystroke encryption added though driver or extension added to web browsers or the Bitdefender suite to protect a user’s privacy and security when you don’t want use Safepay.
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How can I share my Bitdefender Total Security spare licenses with family members?
Hello Everyone! How can I share my Bitdefender Total Security spare licenses with family members WITHOUT sharing my Bitdefender password with them? I recently purchased the 10 licenses version of Bitdefender Total Security 2024. The plan is to use it for 2 of my devices and share some of the remaining slots with 3 family…