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Port Scan blocked, internet is off. What do I do?
Hello, this is Danny. Every 7 days, I've been getting constant pop-ups of a port scan block, and shortly after that, my internet cuts off with no way to get it back on. By "no way", I tried turning off and on my internet, and when trying to access the pages I frequently go to, I get an error message saying something along…
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Stop With The Bitdefender Advert Popups!
So I have moved to Bitdefender Total Security, I have had it less than a month and I am being annoyed by constant popups from Bitdefender to try this or that product from them - stop it! I have followed all the advice and made recommended changes but still these annoying popups persist. I also see multiple threads from…
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Support center is giving a time out and not working. Cant connect to websites that I previously
Having all kinds of issues with BD and cant reach anyone to fix these issues. Websites that I typically connect to are now being blocked by BD. Customer support is not working at all.
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Licence count with a dual boot system
In the new year I intend to set-up a dual booting system with my current Windows 7 on my existing SSD and Windows 10 on a new SSD. The main reason for this is for Oculus VR which no longer works properly under Win 7 but I don't want to fully switch to Win 10. My current Total Security 2019 licence (new this week) allows…
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Bitdefender AV update details
Hello, I'm curious how Bitdefender AV updates work. In addition to the build updates, can the scanning engine updates improve / fix some operation bugs? That is, if you realize that there is a working bug, can this be fixed even with a small engine update without a build update? Can these bug fixes also be fixed with…
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Unable to hide file extensions or view hidden folders in Windows 10
(Firstly apologies if this is in the wrong location, I wasn't sure where to put it as there appears to be no "bugs" forum) I've recently installed Bitdefender Total Security 2021 on my Windows 10 Pro PC, and after unhiding file extensions I find that I can no longer hide them. Nor can I see hidden folders through the File…
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Office 2021 Updates
Is there a way to suppress the notifications that some part of MS Office 2021 was updated? I constantly getting bombarded by notifications, and it's always MS Office. Can't that be coordinated with MS somehow so I'm not bothered all the time?
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Moved: Office 2021 Updates
This discussion has been moved.
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I have BD Total Security. Purchased Premium Security to upgrade
Hi, As per above I still see Total Security in my BD desktop dashboard and when I phoned was told that is fine Premium Security is the upgrade but will still show Total Security. But I am still seeing the Renew in 10 days showing. How do I confirm I have upgraded to Premium Security in my desktop BD dashboard?? Any help…
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Autorenew - Bitdefender taking the scammers road ?
Despite the title being maybe aggressive, this is a fair description of the reality I lived: I am a Customer of Bitdefender since 5 years. I heard in the last months on many medias reviews about their aggressive and unfair way to auto-renew and the difficulty to get rid of these subscriptions. I renewed today my…
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Está Aprovado Para Uso Pessoal
O Bitdefender não é intrusivo, não trava o PC, não corrompe o Windows, não provoca lentidão e é simples para usar. O detalhe fica pela necessidade dos desenvolvedores colocarem os Pop-up de solicitação de autorização de execução em forma de lista para o usuário não ter que ficar clicando nos pop-up durante a varredura. Uma…
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Parental reports empty
I have a paid subscription and parental controls provide no reports. Blocking seems to work on sites my kids need but not on site I don’t want them using. I have windows laptops, apple phones a macbook and chrome book. All parental control reports are empty. No website history, nothing. Does it actually work??
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Análise Completa
Estou fazendo a análise completa do PC e estou gostando de ver o antivírus questionar sobre a atividade dos aplicativos. Só que ao invés de pop-up o antivírus poderia usar a lista de notificações para analisar depois da verificação completa, o link para analisar o arquivo tem que aparecer na lista de notificação, pois o…
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Moved: How can I enlarge the size of the Bitdefender app window on the PC ?
This discussion has been moved.
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Is Bitdefender really destroy Trojan file or just hide it?
After having an alert that I had a trojan file install on my pc window, I ask bitdefender to destroy it. Why when I look in the folder where was the trojan file and I right click and ask bitdefender to analyse this folder, it's saying I have 2 files but I only see one... Is the trojan file still there but just hide????
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What does everything mean?
Hi I feel that Bitdefender can be a little trigger happy, but then again better to be safe than sorry. Anyway, I have gotten my share of "virus" during the last week of reinstalling my apps. Trojan.GenericKD.48863175 Gen:Variant.Application.Jaik.33080 Dropped:Trojan.GenericKD.34411526 ...and then some. What does it all…
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Blank Text in All Bitdefender Windows
I'm not 100% sure when this started, but all of my text within Bitdefender seems to have disappeared. I found a few threads that attributed this to Windows 11, but I've had Windows 11 the entirety of the time I've had Bitdefender on this machine. The only thing different was that I allowed the trial to expire, but I've…
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ubuntu OS
I have three laptops: Windows 10 AND Windows 10 + ubuntu22 AND Winows 11 + ubuntu22: Can Bitdefender Password Manager hanle these? It seems that Bitdefender has forgotten Linux. Sorry. Yours cincerely.
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Moved: Instant slow down
This discussion has been moved.
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Instant slow down
New pc, so clean and uncluttered, was going really nice and quick. Now I've installed Bitdefender, everything browsing...typing is in slow motion. Windows 10, 8GB RAM 500GB Hard drive. Absolutely gutted, 5 steps recommended are not applicable to me. Do I just uninstall and waste my money?
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Cannot connect to Bitdefender server automatically. How to fix?
Every time I turn on my PC, the Bitdefender symbol is always gray (it's red before) showing that Services servers are not responding and communication failure. I have to click on it manually multiple times expecting it to connect to the server successfully. Most of the time it does, but it's really annoying. Can someone…
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Bitdefender causes windows to crash
On two different PC, Windows 10 and Windows 11. On Windows 10 I had to reinstall Bitdefender and then windows crash. On windows 11 machine I Installed Bitdefender Plus and when restarted PC Windows crash. Both PC must be reinstalled. This is not very good. I dont want to use Bitdefender anymore now. I have it on another…
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Cannot disable security recommendations
Dear BitDefender staff, It's important to me to be able to disable popup windows from the Total Security application in Windows 11. These do not appear to be normal Windows "notifications" and thus the OS does not have control over them. I have followed the settings menu, and according to this support article I should be…
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false detection
Hi all, I just had a file "disinfected" which is part of a trustedsoftware installation, which ofcourse stopped the install from proceeding. How can I allow this through This software is in use my many radio amateurs across the globe. The website is https://www.ke9ns.com/flexpage.html I am unable to use this software until…
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How to disable advertising popups?
I hate Bitdefender popups like this in middle of presentation. Couldn't find how to switch them off? Can you help me? I don't like turning whole Bitdefender off while doing work.
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[Firewall] Alert Mode Notifications Don't Show Full Path
When receiving a notification about an application attempting to send or receive network traffic, if the path to the file is too long, that path is shortened to fit within the notification window. There is no way to see the full path without blocking (or less securely allowing) the application, and then viewing the logs in…
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how to merge 2 licenses
currently I have a license for Total security (5 device/3 years) and it's valid by October 2025. Recently, I've bought the second license for Total security (5 device/3 years) and wanted to extend the current one but mistakenly activated as new separate license. How can I merge them in order to extend it? Any help much…
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10 extra codes provided when activating 2-Factor Authentication ...
TO WHOM IT MAY CONCERN: I was given 10 extra codes when activating 2-Factor Authentication for my BitDefender Central.In a hurry, I forgot to read carefully how and when to use those codes. Please help giving me instruction / explanation. Many thanks in advance.
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Moved: FileZilla is blocked
This discussion has been moved.
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Airplay2 not working when VPN on.
I have used Bitdefender VPN on my iphone12. My problem is whenever I connected to VPN, I'm unable to share website video from my phone screen to LG Webos TV via airplay2. Anyway it works if I turn vpn off. Is there any conflict between Bitdefender VPN and iphone? Any suggestion to solve the problem is appreciate.
