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Bitdefender blocking software (Articulate Storyline) character library
Hi, Bitdefender is blocking my software Articulate Storyline character library. The software crashes when I import a character. I have turned the antivirus off to test it. Articulate has suggested the exe's to put into the exceptions, but it still will not work. (Advanced threat defense.) Am I missing anything else?
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Installation fail
I have Bitdefender 'Internet Security' 'installable on 3 devices' and used on 2 devices. (laptops) My subscription still has over 40 days to run. On Bitdefender installed on the second device I noticed that VPN standard was not installing when using Safepay. I tried installing the VPN but it kept coming up with an error…
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2FA does not work on iPad and computer
Hi, i don’t know how I managed to get into my account on iPhone, and now trying to get into my account on iPad and computer and 2FA just not working
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Cannot Use premium vpn subscription with other Total Security Subscription
hello, Follow this article, the subscription of premium VPN is separate from other Security subscription. "Is Bitdefender Premium VPN a different subscription? Yes, Bitdefender Premium VPN is a separate subscription from the Bitdefender security solution one." But, When I login Bitdefender VPN to my premium subscription,…
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Trojan.GenericKD.71702778
Ive been playing a Minecraft Modpack, All of Fabric 7. Ive played this 20-30 times but just today got flagged with this "The file C:\Users\\curseforge\minecraft\Instances\All of Fabric 7 - AOF7\mods\argonauts-fabric-1.20.1-1.0.8.jar is infected with Trojan.GenericKD.71702778 and was moved to quarantine. It is recommended…
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Safepay pop-up window will not disappear
I have a problem with a Safepay warning in a pop-up window, advising me to use Safepay when making transactions online. The problem is: it will not disappear. I click on "Not for this page" button, on the X at the corner and even on "Open Safepay" button, and the window simply does not go away, even if I click 50 times in…
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Bitdefender needs to uninstall AVG which does not exist
Hello, I just purchased Bitdefender, and I've been trying to install it. It will not install until I uninstall the current security apps - AVG in particular. I do not have AVG, but, just to play it safe, I downloaded AVG's uninstaller, and, as I expected, it did not remove anything because there was nothing to remove.…
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Vulnerability Scan
I keep getting a message to update Chrome AFTER UPDATING THE DAMN APP A HALF DOZEN TIMES. WTF???
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HOW TO MAKE VPN EFFECTIVE TO THE USER
VPN how to make use VPN effective to the communicator?
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Password Manager in Bitdefender Premium Security
I am reluctant to use the Password Manager partly because I have two or more profiles in Chrome, each of which has its own passwords and I think I read in the details of Premium Security vs Ultimate Security while I was trying to decide whether to upgrade to Ultimate Security rather than renew my Premium Security that the…
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BD Internet Security: System slow and delayed response when offline
Hello. Bitdefender Internet Security Build 26.0.27.90, Win 10 Pro 21H2 Ryzen 5 3600, 16 GB RAM, SSD I got the problem that my system gets slow and responds with delay if I am offline. In general while working/playing on the PC if I dont need internet anymore I will disconnect the LAN cable from the modem. If I have been…
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How do I disable the popup for VPN service?
Bitdefender 2017. Already went into services and disabled AfVpnService, BdVpnService, and IT STILL FRIGGING POPS UP! In my version of Bitdefender Total Security, there is no option in services that disables this notification, and everything is disabled except for update and scan media. Any ideas? Which service did I miss?…
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Customize Bitdefender Content Control Block Message
Hi, Any expert know how to customize Bitdefender Content Control Block Message? My Boss want to insert his own warning terms. 😕
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How do I get configs for OpenVPN?
Hello! When I open Bitdefender VPN on my computer, I can't see any additional protocols versus on Android. After researching, I found out that protocols other than Hydra are not supported on desktop. My question is, I want to use OpenVPN, so how could I get the OpenVPN configuration file (.ovpn) so I can use it with the…
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Password Manager not filling in Identies
When accessing a web site that is asking for you to enter your identity name, address etc. it does not fill them in nor have I found a way to do so. Is this not an option with the password manager?
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BitDefender icon doesn't shows up.
I've been noticing this since for an year that whenever there are updates for the security product (BitDefender Total Security Antivirus), the BitDefender icon in the "hidden icons" won't show up sometimes after restarting the system upon update completion. By this I am unable to manually update the application further.…
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Bitdefender icon missing from System Tray after Aug 2023 Update
What happened to the icon in the system tray? It went missing after the latest update that required a restart. Does anyone know why or how to get it back?
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How do I search this Category (Guidelines for Product features & Ideation) only?
Guidelines for Product features & Ideation states, "Please do not suggest ideas that were offered before. You can check if an idea has been already submitted, by entering relevant keywords in the search bar." I had an idea about adding applications to one's Work Profile. But perhaps someone has already offered a similar…
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Is it expected that the service will be enhanced for digital identity protection?
Good morning, Is it expected that the service of Digital Identity Protection will be enriched with the monitoring of other types of data such as social security numbers, credit cards, etc..., for French users? This was already the case for American customers. Also, I guess compliance with the GDPR is a limiting factor now.…
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Suspicious web page detected
A website we run is being flagged as "Suspicious web page detected" in BitDefender I've scanned it with other online malware tools and there's nothing wrong been detected. The source code has been checked with Imunify too and it's clean. How do I get more information on the reason for BitDefender flagging it?
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Two Factor Authentication not working anymore.
Hello, I am presently locked out of the https://gravityzone.bitdefender.com/ for my company. The Authenticator app displays nothing for Bitdefender when trying to login. How do I get back into my Gravityzone Console?
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Bitdefender does not appear in taskbar.
I had this issue previously, and I re-installed Bitdefender to fix it. Also, I have checked the start-up programs, and everything is fine. Please, could you tell me how to fix this issue permanently? Below, you may find a screenshot that illustrates the problem.
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What are requirements for network discovery for OS X?
Can't find any current documentation for OS X discovery, as well as other non-Windows devices. Anything out there?
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Bitdefender central, change default locate app
I selected the wrong app to open the results of locate android device and set it as default, how can I reset it to open with Google maps instead of maps.me?
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Current Operating System Not Supported - Please Update To The Latest Product Version
Where do I get the latest version? All I get in my BD Gravity Enterprise account under Install packages is a repair tool! That's not what I need! I need the latest BEST endpoint agent. I'm running Windows 11 24H2.
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File Shredder: How Long Does It Take?
I'd like to get an idea of how long it would take Bitdefender's File Shredder to shred 1TB of files. Drive/files are on a server running TrueNAS with WD RED drives. Looking for an estimate of how long it would take. I don't want to start running it without knowing about how long the process may take.
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How Bitdefender Password Manager Works?
Hi All, can anyone explain in plain English how password manager works? I don’t use any other password things, except what’s stored in my iPhone and laptop. All the sites and accounts I use does it do anything with them or do I have to add stuff into the manager???
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Update on Startup
Please add Update at Startup. I would like to have fresh definitions as soon as I start using the computer in the morning when I turn it on.
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Email Protection -additional email doesn't work in OS/X
I recently renewed my subscription to Bitdefender Premium Security and found a new feature called "Email Protection" which claims to be able to protect up to 5 emails. I routinely use 2 emails in Chrome ... two different profiles ... one for myself and one for my wife. The way I normally use this is to "Quit Google Chrome"…
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Can't install Bitdefender Password Manager extension for Firefox I get an error.
When trying to install Bitdefender Password Manager extension for Firefox (122.0.1) I get an error message: "Unfortunately this add-on is not available in private browsing mode." However, I'm not in a private window when this happens and have turned off Firefox's Enhanced Tracking Protection. Any suggestions?