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App lock stopped suddenly
The app lock feature was enabled onmy tablet and all was good.on Friday I noticed that when I opened the app it didn't prompt for pin. Verified all setting r still there. Activated and deactivated app lock. Still no pin prompt. Kindly advise
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Activation of Bitdefender BOX 2
Hi Guys I bought bitdefender Box from the shop and apperently I am suppose to get a year subscription. Under the central it ask for a code to activate the subscription but where am i supose to get the code I did not buy it online so no email was send. I checked the box and it was sealed when I got it there is no code…
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Central Control status 'at risk' no versions installed, but error 'version is already running'
I've followed the prompts to install, clicked on the .exe file and it appeared to install, but I never received the 'installed' screen or any error messages. Central Control tells me that my computer is at risk but appears unable to fix it. Status shows as 0 versions installed, but when I again attempt to install, it tells…
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cloud files detected after running scan
how do i tell what files those are - i do not use cloud for storage or anything else
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Can devices see the other devices in the bitdefender account?
Hi everyone, Do my devices in my account communicate with each other? This might be a stupid question but if one of my devices would for example be infected with a malware can this device then infect my other devices through the bitdefender central? Thx
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Frequent Message
can any one tell me what is this. Bitdefender is block the url…
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Google Drive Icon multiplying
Hi there, I am getting an issue where the Google drive icon is multiplying across the screen, this is causing general slow down, the drive not syncing correctly and also keeps jumping off the page I am on (so text stops typing). I think this is related to Bitdefender but not sure exactly what part. Any help appreciated.
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Invitation virus
A few weeks ago I received an email from a trusted friend, saying I was invited to an event. I clicked on the link, and attempted to log into the site with no success. Regardless, it seems like a virus was attached to the email and replicated itself to all contacts associated with the email account. I’ve heard from a…
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Update of Total Security 2016 vs buying Total Security 2024
This may sound like a silly question, but is an updated install of 2016 functionally equivalent to a 2024 purchase? I have been updating since 2016, and it is always called a "2016 update".
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New Parental Control - Today's update - "No Subscription" message
I have the same problem as half_life below, but unfortunately it doesn't go away. I've restarted the unit, reinstalled both "Bitdefender Mobile Security" (v 3.3.236.2418) and "Bitdefender Parental Control" (v 5.0.157) and also removed the unit from Bitdefender Central. The error only occurs in the Parental Control app and…
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inpoutx64.sys detected as a malware
In recent days we have had an increase in detections of the file "c:\windows\system32\drivers inpoutx64.sys". In all detections it was associated with Windows MRT.exe (Malware Removal Tool) Could this be considered a BitDefender false positive? I didn't find information about malware related to it
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Security Risks > App Vulnerabilities does not update information
Hello, I have some machines that had a CVE reported by the Security Risks > App Vulnerabilities module and even updating, removing and reinstalling the vulnerable app, it continues to display in the App Vulnerabilities. Any ideas how to fix this?
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VPN Split tunnelling
Hope someone can help, I have tried the solutions from BitDefender but no joy. Websites that I have put onto my split tunneling list are not connecting directly to the internet.
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BD Internet Security Antispam off
Hi, BD Internet Security 27.0.35.147, when I turn off toggle of Antispam, unfortunately when I restart my computer, my setting is not remembered by the App. Can you repair it? I do not want to use this functionality. BR Darek
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BD Support
PC got malware which claimed to be a notification from Windows Defender. It locked the PC and would like me call a number. I looked the malware up on the WEB and it is known and discussed. Based on WEB info rebooted in safe mode and tried to run a scan but BD could not run the scan in safe mode w/o internet. At that point…
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As a partner can you create policy under a managed company
As a partner is there a way to create a Policy under one of the customer companies? If I create a Policy in GravityZone it will be created under the Partner Company which then means a company admin user for Customer Company will be able to view the policy but can't make their own changes to it. I do not see a way to create…
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is bitdefender's password protection better than firefox?
1- Is bitdefender's password protection better than Firefox password manager? 2- y2mate is constantly trying to hack my pc whenever i try to convert and download any youtube song, if my pc is compromised with an unknown threat from there or from elsewhere , will behavioral protection of bitdefender block it ? 3 - can you…
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GZ Secuirty Risks Details
While it's great that GravityZone Security Risks show which machines are vulnerable to things such as log4j, shouldn't there be a way for the details/mitigations to show what files or elements have been detected as vulnerable? It just tells me an endpoint has this vulnerability/misconfiguration, and it detected it somehow,…
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Trojan.Ciusky.Cryptedait.1 Malware from Microsoft PowerPoint
Hi All! I recently received an notification from Bitdefender for a Trojan.Ciusky.Cryptedait.1 (path from Microsoft PowerPoint auto update I think). I am not sure if this is false positive or not so I wanted to reach out in the community if anyone has seen this before. I have searched online but no one seems to have heard…
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Is there a way to prevent bitdefender from blocking macos updates
When I try to update my mac bitdefender blocks the updates and I have to disable bitdefender in order to be able to download macos updates.
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Chinese dotnet
I work in IT for 20 years and im a bit ashamed to say that for the first time this kind of thing happened to me, i was very distracted with something else. Running a Win11 Pro - all updates installed. Ok ill start with what happened - Purchased a wifi cam through TEMU - Cam365. It has option to store / upload recording to…
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What do I have to do to stop Bitdefender Internet stoping me connecting to Spamcop.net?
Just installed Bitdefender Internet Security. When I go to report spam to spamcop.net the connection now times out. What do I need to do to get a connection?
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Activation code delivery options
I am considering buying Bitdefender Total Security. I was going to purchase through Amazon but notice that there are two options for delivery of the activation code: post or email. Receiving the activation code by post is about 20 UK pounds, receiving by email is about 70 UK pounds. Why is there such a big price difference?
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What do I have to go to calendars to initiate scam alert?
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Infected web resource detected
Hello everyone, I'm receiving numerous notifications like this: Feature: Online Threat Prevention We blocked this dangerous page for your protection: [*url removed by @Flexx*] Accessed by: powershell.exe Dangerous pages attempt to install software that can harm the device, gather personal information, or operate without…
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Bitdefender False Positive?
hello, I received a notification from Bitdefender that threat protection blocked a web resource, but I’m confused because it was coming from my computer’s ip address like the following: [my computer’s local ip]:5357. I’m not sure where this could’ve came from because I don’t visit any malicious sites. Luckily Bitdefender…
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Can the Bitdefender Spam filter be turned off?
I have a very effective spam filter and apparently Bitdefender also has a spam filter. Once a message is marked "spam" by Bitdefender, I cannot change that status. That means when Bitdefender marks a good email as "spam" I cannot then mark it as "good." I have also lost the color coding feature of my spam program,…
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VPN - limit of available devices in your subscription
Hello everyone. I have 3 "Bitdefender Premium Security" subscriptions and 1 "Bitdefender Premium VPN" subscription in my Bitdefender Central. Premium Security are installed in various types of devices and have both Antivirus and VPN, and they work well. Premium VPN is only installed on devices with a third-party antivirus…
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Regarding Email Protection
I have a business email and a personal email. I have Bitdefender protecting both. When I send an email from my business email to my personal email, Bitdefender marks it Dangerous. How do I mark myself as a safe sender to my personal email so Bitdefender doesn't mark me as Dangerous? P.S. The category list for this…
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Having issues with Bitdefender Total Security
I am having issues with the Total Security Dashboard functionality. I have uninstalled and reinstalled and ensured ALL drivers are updated for Bitdefender. I am still having the same issue. I have no idea when this happened; noticed it recently. These are the screen grabs. I had never seen this before until, like, maybe…